How to Improve Team Accountability and Business Growth

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Want to improve your business growth? Hold your team (and yourself) accountable!

Many times we play the blame-game when we don’t achieve our intended results. We blame the economy, lack of resources, our boss, and each other. This no-win blame-game hinders your business growth (and your career too).

A key employee took over facilitating a project after the former facilitator received a promotion. The former facilitator had done an excellent job of holding team members accountable for their results and setting up the required systems. The key employee ignored the established systems since she was “not a detail person.” After two team members complained, she stopped holding team members accountable because she wanted to be liked. When chaos erupted after failing to meet a client’s deadline, she blamed the team and said, “It’s not my fault!” Her boss fired her.

Team accountability is required to produce intended results. If you don’t have the skills to hold your team accountable, it’s critical that you take responsibility for learning them now!

It’s Never Too Late to Hold Your Team Accountable

11 Key Skills:

  1. Start with a Positive Attitude. No matter where you are in the project or what mischief has already happened, be respectful and speak positively about each and every team member. Vent your frustrations privately. Otherwise, team members will not don’t feel their efforts matter.
  2. Clarify the Team’s Natural Strengths and Weaknesses. When you use a qualified assessment tool, the objective data will address “why” some members naturally excel, while others need additional encouragement to succeed. Share this data appropriately with team members to build a “can do” attitude and team comradery.
  3. Participate in Team and Facilitator Training. Many facilitators don’t know how to conduct an effective meeting, and don’t have team and project management skills. (Often they don’t know that they don’t know!) Attend workshops to gain these skills, especially if you’re in the middle of a project. Additional training can uncover issues lurking in the background and missed opportunities.
  4. Check on Progress. Too often we believe everything has been handled after each meeting. However, we fail to conduct interim check-ins and follow-up with each person one-on-one to make sure there are no surprises. These check-ins uncover inactivity, nips in the bud brewing resentments, and helps discover additional resources required.
  5. Listen As Though Your Results Depend On It. Listen for: what’s working and what’s not working. Your ability to truly listen sets the tone for others to pay attention too! Often you can prevent future issues by also hearing what others are not saying!
  6. Keep the Goal. If you’re not hitting your milestones, changing your goal to support the team’s efforts may feel good. However, it’s only momentary and will diminish the team’s satisfaction, credibility and future career opportunities. Instead, work with an executive/business coach to discover why and get back on track.
  7. Distribute Minutes from Each and Every Meeting. This traditional idea is still very important today … it keeps everyone accountable. Only keep track of what has been agreed on and who is responsible for completing a task or spearheading a study, etc. Distribute minutes within 24 to 48 hours after the meeting.
  8. Be a Parrot. At the beginning of each meeting, remind members of the goal, purpose, company values, and company or client mandates. This will set the context for the meeting. Then, conduct a review of team progress.
  9. Handle Tough Conversations Quickly. Holding people accountable won’t initially win you any popularity contests if it hasn’t been done previously. But, over time, people will change their opinions based on how well you handle tough conversations. Here’s how … Handle disagreements quickly before they escalate. Ask questions to clarify and understand their concerns. Repeat what they said before offering your own opinions. Remain neutral.
  10. Let Them Go. Holding people accountable will uncover team members who are not willing to do the work. Give them the choice of staying or leaving. Don’t humiliate them with snide comments; these don’t motivate any one!
  11. Celebrate Every Success. Host a small celebration and use the Brag! exercises to help everyone be fully acknowledged.

Remember, it’s never too late to take responsibility for training your team (and you) to be accountable. Use these 11 key skills to ensure success of your project and grow your business (and your future career options too).

©Jeannette Seibly, 2018

Jeannette Seibly has been recognized as a catalyst and leadership expert for the past 25 years. As an executive coach, speaker and author, she provides straight talk with dynamic results. What’s in the way of holding your team members accountable? Don’t wait or it might too late. Contact Jeannette now for a preliminary confidential conversation.

What Happens to Your Business If Something Happens to You?

Successor

Many business owners, executives and entrepreneurs have failed to plan for their retirement or for when they are no longer able to handle their job responsibilities. As a result, when something does happen, the company and its employees, clients and vendors will experience unnecessary chaos, uncertainty and stress. Some companies will need to close their doors.

All of this can be prevented by creating and implementing a well-thought-out succession plan now.

Start Developing Your Successors Now!

Business requirements have evolved, along with the qualities required to be successful. When you select your successor(s), it’s important to see beyond likeability, hearing what you want to hear or seeing potential in the person that is not evident to others.

It’s costly to select the wrong person. According to Harvard Business Review, 64% of executives in new positions fail within the first 18 months! (Remember, when they leave, they will take good employees and customers with them!) So, it’s important to get it right the first time.

9 Keys to Create Successor Success

  1. Job Fitness. Whether you promote from within or hire from the outside, the person must fit the job responsibilities to be successful. (For example, if financial management skills are required and they don’t have the interest and skills, they will make poor financial decisions.) Use a qualified job assessment and a 360-degree feedback assessment to develop and uncover any concerns that need to be addressed now. Developing the successor’s skills and business savvy are required before they receive the new job title and compensation package.
  1. Conduct Conversations Over Time. Meet at least quarterly and assess the future successor’s values, vision, interests, skills and understanding of the business and industry each time. It’s a great opportunity to mentor, talk over challenges and learn from one another.
  1. Design a Long-Term Game Plan. The intent is for the transition to be seamless. A customized game plan prepares each successor, so there are no surprises to the company and its employees, customers and vendors. Develop more than one person in the event of life and/or career changes. Update the plan every three years. And, remember, ask each person first before slating them for the position and make sure they will do the work to be ready!
  1. Executive Coach. Hire each future leader an executive coach to be the person’s confidential sounding board. Relying solely on internal mentors can hurt a successor’s future if confidentiality is broken.
  1. Outside Experience. It’s important for future leaders to gain the depth and breadth of experience by having worked for other companies, especially if the company is family-owned. As part of the Game Plan, have these potential leaders work in another company environment for five years, preferably in a management role. This will expand their point of view and leadership skills.
  1. Redefine Job Responsibilities. One year from retirement, review and update job descriptions with the people slated for the new roles. Don’t be afraid to redefine jobs and split the roles based on key skill requirements (e.g., Chief Financial Officer (CFO) may handle financial matters well, but not human resources issues. Break the position into two jobs, CFO and CPO (Chief People Officer).)
  1. Common Values. This is a critical factor that is often overlooked, particularly when nepotism is involved. If someone does not possess the values or integrity required to run the company, don’t be afraid to say, “no.”
  1. Step Away. Too often, the person leaving wants to stay and have the successor shadow them. This is not advised since successors lose important credibility that they are unable to gain later. Set aside egos, let go and move forward. (Please note: smart successors will set up quarterly meetings during the first year to meet and talk through issues with the former leader.)
  1. Let go. Sale of the company is always an option. When emotional attachment is high and there is a strong desire to leave a legacy, this option is often ignored. It can actually be more financially beneficial to all parties.

By creating a long-term succession game plan now, you develop successful successors.

©Jeannette Seibly, 2018

Jeannette Seibly has been recognized as a catalyst for the past 25 years. As an executive coach, speaker and author, she provides straight talk with dynamic results.  Are you having trouble planning for the future, and picking and developing your successor(s)? Don’t wait to let go of the reins! Contact Jeannette now for a preliminary confidential conversation.

Are Your Future Leaders Ready to Lead?

strategic hiring

The mindset of how to identify and train new leaders has changed. Due to technology advancements, geographical influences, and financial and people demands, many companies are failing to clarify what they need, and failing to find and develop the right ones. As a result, many future leaders are not ready to lead.

How do you identify and develop future leaders for your company?

First, Identify and Qualify Them

Competence. Are they results producers? Where is the gap between the skills they currently have and those required? Do they have the people savvy to effectively communicate and work with anyone, anywhere and at any time?

Qualified Assessments. Use them. Start now. They help uncover what you don’t know about a person—the kind of information left uncovered that can come back to haunt you. Due to their incredible accuracy, qualified assessments are invaluable in helping guide the development. They clarify the “why” a person is effective, or not.

Oust Biases. Identify your own biases and set them aside.

A business owner was having a hard time hiring the right person to take over running his company. He had failed several times. His bias was to hire people he liked who had the right title and came with the right connections. If they had a one-time winning experience, that helped too. Unfortunately, using these biases as criteria for a leader does not translate into actually being able to effectively run and build a financially successful company!

Don’t Promote Too Soon. This is a company’s biggest hidden expense. When managers promote employees who are not ready, lack the resilience to handle challenges or conflicts, or do not have the interest in developing the required skills (regardless of what they tell you), they leave. They take employees and clients with them. Use incremental titles to keep Millennials who are impatient to get ahead.

Second, Develop Them

Recognize Lone Rangers. Many up-and-coming leaders refuse to take advice. These DIYers will take the company and management team down with them rather than ask for help. Provide them board and management team training focused on working with and through others, managing conflict and executing change. If they are ineffective and unwilling to improve, now is the time to look elsewhere.

Preparation. Assign them team projects and have them participate in trade association events and boards. Include them in high-level discussions and ask their opinions. This will help them understand there is more to leadership than just having the title. They will either relish the opportunities or dread them. Do not overlook their readiness to assume the next leadership role.

The Right Coaching. The laser-like ability to develop talent is a critical skill many current leaders, executives and business owners do not have. Provide future leaders with an internal mentor and an external coach to help groom them. Guide the creation of quarterly goals and check in to ensure they are on the right track.

What If They Are Not Ready?

There may come a time when you need to bring in someone from the outside to get the company on track and build future internal leaders. The problem is where to look. One option is finding a current executive, but they are often happy in their current job and must be promised job security to move. Another option is a consultant, but they are often overlooked because they have gray hair. Other challenges could be stereotypes or consultant only wanting to work part-time. Ask your network for introductions. Ensure the new leader is able to develop a successful succession plan, work past family business or existing succession plan biases, and navigate internal company politics. Don’t forget to negotiate a win-win exit plan for them when the internal candidates are ready.

©Jeannette Seibly, 2017-2018

Jeannette Seibly has been recognized as a catalyst for the past 25 years. As an executive coach, speaker and author, she provides straight talk with dynamic results.  Are you having trouble planning for the future and/or letting go of the reins? Don’t wait! Contact Jeannette now for a preliminary confidential conversation.

 

10 Quick Must-Have-Skills to be Career Fit

Develop Leaders2There are necessary must-have-skills that will support you in any career. They determine your ability to be promoted and ready for future career opportunities, and, they impact your side gigs and entrepreneurial interests as well. If you become too comfortable and fail to develop your skills, there is a greater risk of being sidelined in your career.

Instead of expecting your employer to help you develop these skills, take program(s) (on-line and in workshops), hire a coach and raise your hand when opportunities appear at work.

Remember, no one was born possessing these skills … it takes time and commitment to be ready when career options appear.

Career Fitness!

Regardless of your career choice(s) the following 10 skills are required to succeed in any position.

    1. Communication. Possessing and developing good verbal, non-verbal and written skills are critical. Become aware of how your choice of words, gestures and stories impact others.
    2. Decision-making. The ability to create, negotiate and follow-through on agreements is key to making good decisions with win-win outcomes. Remember, someone may forget the details, but, they won’t forget whether your attitude was helpful or hurtful.
    3. Project Management. Many studies have shown that accountability and responsibility are required to brainstorm an idea with a positive ROI, design a viable system and execute the plan to achieve intended results. Work with your coach when team conflicts, withdrawal of funds or other project stopping situations occur; otherwise, they will take the project (and your career) off course!
    4. Resiliency. The key is, when mistakes or failures happen, and they will, learn how to responsibly resolve the matter and move on. Use it as a teaching moment for you and the team…and keep moving forward.
    5. Business Basics. There will be skills that you enjoy learning and others that you won’t. It’s important to use a qualified assessment to understand “why.” This awareness helps you develop the needed mindset required to learn all of them. For example, if you don’t have an interest in financial management, becoming an accountant is not the best idea. However, it is important to learn basic accounting skills, read a P&L and develop good money practices.
    6. Sales and Customer Service. In almost any position within a company (or as a business owner), you impact the customer! Take responsibility for ensuring you’re a positive contributor in the sales cycle (e.g., prospecting, uncovering needs, presenting and winning the sale) and delivering the results.
    7. Follow-up and Follow-through. In the current survey I’m conducting, one of the most common challenges many express is the failure of people to return calls or provide promised information. Listen and deliver. Do NOT rely on your brochure or website to answer a prospective customer’s questions or current customer’s interest in learning more. This can be one of the most important skills you learn, and the reason opportunities disappear.
    8. Manage Your Time. Good habits are developed through positive practices. Return all calls. Be on time for everything. And, fulfill your promises.
    9. Bragging. Self-promotion is important today. If you’re not aware of your achievements, neither is anyone else. You will be overlooked for promotions, pay increases, and new business and other lucrative opportunities. Learn how to brag in a business savvy manner. You cannot rely on your boss, customers or business associates to do it for you!
    10. Hire, Manage and Coach. Every boss needs to learn these critical ingredients for business success … it starts with hiring the right person for the right job. Only then can you effectively manage and coach. Engaged workforces, satisfied customers and profitable performance don’t happen by accident!

If you are willing to learn and practice these 10 must-have-skills, you will succeed in your career!

©Jeannette Seibly, 2018

Jeannette Seibly has been recognized as a catalyst for the past 25 years. As an executive coach, speaker and author, she provides straight talk with dynamic results. Remember, it’s up to you to learn and perfect the necessary career skills so you can have a great career, start your own business and/or become a self-employed! Don’t wait! Step up now! Check out her website, or contact Jeannette for a preliminary confidential conversation.

9 Areas in Your Worklife Where You Can Make a Positive Difference

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Most business professionals today seek a worklife that makes a positive difference. But, don’t know how to create it. Since you spend most of your waking hours at work … it’s important to take the initiative in how you handle work responsibilities, develop relationships and pursue goals. This gives you the opportunity to achieve other goals in your life too.

9 Keys to Create a Great Worklife

1.Stay Focused. Many imbalances today are due to allowing distractions and disruptions to get in your way. When having a conversation or participating in a meeting, put away electronic gadgets and listen. By actively participating, you can guide the direction and development of new products, systems and/or policies…reducing the stress normally caused by change.

2.Keep It Real. Many people today believe if they say something often enough it will become true. The reality is, saying it doesn’t change the facts. Talk straight. Learn the facts. Listen and incorporate people’s concerns when you are making decisions to ensure win-win outcomes.

3.Honor Your Word. The word integrity can evoke a lot of defensiveness. However, it’s important to get real about what you are promising and what you actually do! Actions speak louder than words. Nobody cares about your excuses. When you promise to return calls or send additional information, follow-up and follow-through quickly. Simply, do what you say you will do.

4.Prioritize. Remember, not everything is a priority. Make a list of everything that you believe needs to be done. Circle the top ten. Now, cut the list down to the top three. Rank them 1, 2, and 3. Do number 1 now. When it’s done, move on to number 2. Now, it’s time for number 3. Celebrate the completion of each task.

5.Delegate and Expect the Best. Your employees or co-workers won’t complete a project or task the same way you would. However, if you provide the training and address the purpose of the task, they usually will do it even better than you!

6.Hire Right. Incorporate objective data into your company’s strategic hiring process. It can and will make a positive difference in how you hire employees. Hiring right will also make a positive and significant impact on your relationships with employees, co-workers, boss, board, clients and vendors.

7.Schedule Time for You. Create a block of time each day for yourself and honor it. Read a chapter in a book, listen to a short podcast, dance to music, doodle, meditate, go for a walk, etc.  It’ll make a big difference in rebalancing you after handling a stressful project or situation.

8.Stop Avoiding Difficult Conversations. Be responsible for handling conflicts quickly and responsibly. Remember, listen to others and repeat what they’ve said before you offer your own opinions. When someone feels heard and valued, it will help in resolving any issue.

9.Hire a Coach. A sounding board allows you to talk confidentially about your concerns. It also helps you streamline your activities, provides a broader perspective when resolving challenges and reminds you that you matter.

Creating a worklife that makes a difference will have a profound and positive impact on your entire life. The time to make it happen is now!

©Jeannette Seibly, 2018

Jeannette Seibly has been recognized as a catalyst for the past 25 years. She is an executive coach, advisor and consultant who provides straight talk with dynamic results.  Are you seeking a worklife that makes a positive and profound difference? First, you have to admit you are committed to having one. Then, check out SeibCo’s website , or contact Jeannette for a free confidential conversation.

Your Results Are Determined by a Leadership Mindset

KeyMany leaders today believe they know how to get the results required. The question is, are you achieving the needed results through force or are you influencing others to be part of the change? Becoming aware of your mindset and how you use it to influence others will determine your results.

Let Go of 5 Limiting Mindsets:

I Already Know Myself. We want to believe that others see us the way we see ourselves. Unfortunately, we are often incorrect in this assumption, and our lack of awareness limits our ability to influence people and change. If you really want to know how you are perceived (and real leaders do), get real by using qualified assessment tools and work with an executive coach to go beyond what you believe is true about yourself and others.

Failure is Not an Option. We were taught to believe there is no such thing as failure! And yet, at times, all of us fail. Being able to admit and take responsibility for mistakes encourages others to embrace and follow your leadership style.

All Change is Good. Yes, change can be great and is necessary for a company to grow. But, first slow down. Build trust and inclusion in the decision-making process. Listen and learn, then listen and learn more before you make any changes – no matter how small.

Employees are a Necessary Evil. Get over it! Employees can make or break your success — they are your most powerful asset when you perceive them in a positive way. If you hire for job fit and engage them, you will be amazed by the value they provide and the results they achieve!

Asking for Help is a Weakness. It is actually a sign of strength. Use your executive coach, mentor and/or boss as sounding boards. Remember, only fools make the mistake of relying solely on their own mental monologue about how to resolve a problem or what’s the next best course of action.

Remember, your results are determined by your mindset and your ability to positively influence others.

©Jeannette Seibly, 2016-2018

Jeannette Seibly has been called a catalyst. She is celebrating 25 years as an executive coach, advisor and consultant who guides her clients to achieve unprecedented results. Remember, mindsets can be expanded with the right sounding board. Are you ready for success? Step up now! Check out her website, or contact Jeannette for a preliminary confidential conversation.

10 Myths about Executive Coaching You Need to Know

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Successful business owners, executives and leaders know that having an executive coach isn’t a luxury, it’s a necessity.

While many business professionals believe the DIY approach works, it’s a myth! The DIY process will prolong the time it takes to achieve your goals, and in the process you’ll become tired, stressed and hit the proverbial wall.

Many DIYers quit, change their goal to reflect what progress they have made, or fall victim to the allure of some shiny object. At that point,  intended results have been sidelined, dreams diminished, and the vision for success forgotten.

Uncovering myths about executive coaching allows you to see why it’s a critical component to success. Having the right coach allows you to get real about your goals, keeps you focused and reawakens your commitment to succeed.

The Top Ten Myths about Executing Coaching:

1.I can do it myself. (Unfortunately, many DIYers think they can be their own coach. Listening to yourself is a fool’s game and rarely gets you promoted.)

2.A good coach needs a certification. (Certificate programs can be helpful and provide technical skills. However, an executive coach with experience, powerful listening skills and the ability to customized ideas to your unique situation is far more powerful. That kind of experience cannot be learned from a certification program.)

3.It’s too expensive. (Not necessarily. How much are your career, time, family and financial future worth?)

4.My company won’t pay for it, so it must not be important. (There comes a time when you have to value yourself, your career, and be willing to invest in both to ensure your success.)

5.Coaching is only for people who don’t have what it takes. (Coaching is for anyone and everyone wanting to take the next step up in their career. Having a confidential sounding board helps you become aware of your blind spots. And, everyone has them!)

6.If you work harder, you will be successful. (Working smarter, not harder, means doing things in a way that is effective and efficient. The right coach will help you work smarter.)

7.I’m doing fine and don’t need a coach to prepare me for the next step. (Great! Are you ready to handle the next issue or challenge with ease and effectiveness? If you say yes, ask your employees, boss, customers and vendors if they would truly agree.)

8.I have friends and family who provide me with lots of advice. (Yes, many people do. While they mean well, most friends and family members don’t have the courage to tell you what you really need to hear. As a result, you miss out on the critical factors required to make better decisions, build stronger teams and achieve intended results.)

9.I have too much work to do and cannot take on anything else. (If this describes you, coaching should be at the top of your list. Most coaching comes just in time, when you need it most and when it can provide the greatest impact.)

10.I’ve already hit the glass ceiling and no coach can change that. (Nonsense! Anyone can become a successful leader with the right coach navigating them to success. Additionally, success today is about more than just technical and financial skills. It requires being forward-thinking, team-oriented and goal-driven…all areas where an executive coach makes a big difference.)

When you uncover the myths holding you back, you will see that hiring an executive coach is the most critical component for your success. What are you waiting for?

©Jeannette Seibly, 2018

Jeannette Seibly  has been an executive coach, business advisor and management consultant for over 25 years. Do you need a confidential sounding board, someone that can help you navigate issues and challenges effectively? Are you ready to catapult yourself toward success? Contact Jeannette for a free confidential conversation.

How to Address Unconscious Biases When Managing Employees

UnconsciousBiasMany of us believe we are not judgmental people. Yet we must make judgments every day about everything from what to wear to work and eat for lunch to who is the best person to handle a project. These often-subjective decisions normally reflect biases that we may not be aware of (pants vs. dresses, sandwiches vs. salads—and our favorite go-to employee vs. our less-favorite employees).

It starts with each of us. As a boss, it’s important to become aware of and responsible for our unconscious biases, especially as they pertain to race, age, gender and culture. If we are not aware of them, these biases will influence our interactions with employees, how we make our decisions and how we manage our teams.

As bosses, we most frequently run up against our unconscious biases while hiring, coaching, managing and training employees. Whether we agree we have them or not, these biases are usually evident to others, especially when we hire and manage based solely on our guts. They will also show up when we communicate in an insensitive manner or make decisions without factual data. They determine the company’s culture.

Biases always impact the company’s ability to hire the right person for the job, coach each employee to succeed, train each team member to develop skills, and manage everyone to meet the customers’ needs in an effective and non-discriminatory manner. Failure to be responsible for our biases impacts our ability to create positive and productive workplaces for everyone.

How to Create a Responsible Workplace Culture:

  • -Provide communication and sensitivity training to boost awareness for everyone.
  • -Conduct mandatory bias-awareness training for all employees, including how to handle perceived biases, and repeat this training quarterly.
  • -Train bosses on techniques for coaching and managing all of their employees.
  • -Review job evaluations and stats on promotions, hires and pay to determine biases.
  • -Put together a strategic and tactical plan to correct inequities, and execute it.
  • -Pay attention to the words you use when interacting with employees.
  • -Stop trusting your gut when making hiring and promotion decisions–objective information will always improve these decisions.
  • -Become aware of stereotypes and how your brain will trick you into thinking jokes, comments or innuendos based on race, age, gender and culture are funny.
  • -Use qualified assessments to help you better hire, coach, manage and train your employees. These objective tools create awareness that each employee has unique skills, behaviors, interests and learning styles beyond your biased perception of who they are. Also, qualified assessments provide a foundation for employees to learn and appreciate each other in a positive manner.

If you want to build a positive and productive workplace culture, it’s critical to become aware of unconscious biases and be responsible for them.

©Jeannette Seibly, 2018

Jeannette Seibly  has been an executive coach, business advisor and management consultant for over 25 years. What coaching and guidance do you need to improve your managerial, executive and leadership styles? Are you ready to let go of what you’ve been doing to do something new? Contact Jeannette for a free confidential conversation.

Coaching for Success Is the Boss’s No. 1 Job

coachable3In our current employment environment, it’s more important than ever for bosses to become coaches. Unemployment is at an all-time low, qualified candidates have become passive job seekers and bosses are still cited as the No. 1 reason employees leave. Instead of relying on performance improvement plans when the employee fails to meet expectations, it’s time to focus on developing employees’ soft skills, their ability to follow established systems and procedures, and a can-do attitude in the face of challenges throughout their employment.

For Success, Become Your Employees’ Job Coach

Coaching is needed at all levels within an organization. Being a boss who coaches employees is important. If you don’t have the interest, make sure to hire an experienced coach to help you and your team succeed.

Use Qualified Assessments. This is where you start. As the boss, understanding who your employees really are is required before you can coach for success. Without this, both you and your employee will feel frustrated. Qualified assessments provide coaching, team and managerial reports to clarify specific areas for coaching. For example, a top-level saleswoman had been achieving great results by opening up new markets for her company. In an effort to help broaden her skills, and improve her patience and diplomacy, her company reassigned her to work larger prospects with a much longer sales cycle. Because she was unable to close a sale quickly and change her personality (remember, you can’t fix and change a person), she left and joined a company where her skill set and job fit mattered.

Focus on Strengths. Focusing on weaknesses is a colossal waste of time. Instead, hire the right people for the right job. Build on their strengths to grow their effectiveness.  For example: A customer service rep was having a difficult time working with a system that did not have a procedural manual. To develop her strengths, her boss advised her work with a longtime employee, take notes and create a procedural manual.  Now, she’s the go-to person when something isn’t working and training is required.

Meet Weekly. It’s important to meet with your employees frequently. When someone is struggling, it’s even more important. Meeting weekly will help them fine-tune their skills and approach, and help you uncover any bad habits early. While habits can be transformed, first the employee must become aware of them and then you must customize an approach that works.

Hire Yourself a Coach. To become your employees’ job coach, it’s important for you to have your own coach to help you move forward. With your own coach, you will uncover your blind spots and improve your decision-making, project management and communication skills.

Hire a Team Facilitator. For those bosses who are not interested in being their employees’ job coach, hire a facilitator. A facilitator will help improve team meetings and communication skills, and keep your team focused on achieving success.

For those of you who doubt the importance of these techniques, one of my clients used all of the methods above, and each of his employees went from managing $750K to managing $1.25M.

©Jeannette Seibly, 2018

Jeannette Seibly has been called a catalyst. She is celebrating 25 years as a business coach, advisor and consultant who guides her clients to achieve unprecedented results. Remember, being your employees’ job coach will be effective, fun and rewarding!  Are you ready? Step up now! Check out her website, or contact Jeannette for a preliminary confidential, laser-focused conversation.

4 Important Reasons to Stop Hiring with Your Gut

hiring costsAs busy bosses, we often rely on our gut to determine who to hire and why. We falsely believe our intuitive abilities make us foolproof. Yet we are often wrong and our results suffer, clients stray, miscommunication becomes the norm and team conflicts erupt. And, even more sadly, our key employees often leave!

All of this is preventable.

The truth is, objective data will improve hiring decisions!

Facts will always matter!

Why Do You Often Ignore Facts?

  • You’re busy putting out fires and rely solely on resumes to select who to interview. (By the way, 70 percent contain inaccuracies, and we spend less than 6 seconds reviewing each resume.)
  • Statistically, 86 percent of the time you’re unable to discern the lies offered by job candidates.
  • You believe candidates when they say they want to work for you.
  • You believe it’s too expensive to incorporate objective data into your decision-making process.
  • You rely mostly on feelings (your gut) about how the candidate looks, talks and interacts. (Remember, the right person will be trainable.)

4 Often-Overlooked Reasons Why Facts Will Always Matter

Your lack of objectivity will cause stress for everyone. In today’s job market, every employee has other alternatives … they can leave.

1.Job Seekers. They are savvier today than ever before, and unemployment is at an all-time low. It’s harder than ever to attract qualified candidates. It costs a lot of time, money and energy to interview people who are not well-suited for the position, or who do not have a real interest in the job or company. Remember, the right job candidate is out there, waiting to be found. Also, job candidates will decline job offers when they don’t trust interviewers to hire the right way. (They think, Where else is this potential boss cutting corners?)

A job candidate is impressed by:

2.Employees. They are tired of training new people who leave through a revolving door, and of attempting to clean up messes that could have been prevented. So, instead, they update their resumes and reach out to others in their networks. They leave you still hiring the way you’ve always done … by how you feel. They leave you sitting at your desk, frustrated at losing another good person, wishing there had been more money in the budget to keep them. Hint: The No. 1 reason employees leave today is because of their boss, not their paycheck!

3.Customers. They are also tired of training new hires or employees who transferred into positions they don’t fit. I remember calling a company, needing to have a question answered. After I repeated my request a couple of times, I asked the receptionist what else she was doing. I could hear tapping in the background. Her reply: “I’m multi-tasking and typing up a report for my boss.” Needless to say, I did not feel like a valued customer and didn’t get my question answered. I became another lost customer.

4.Vendors. They can be great allies in helping build your company. However, their job and paycheck are dependent on helping as many customers as they can, not training yet another new person who doesn’t have the interest or willingness to do the job. The wrong employee can also hurt long-time vendor relationships by making uninformed decisions about the products and services and by changing agreements, causing chaos throughout the company and hurting customer relationships.

Obtaining objective data is easy. It can also save your own career! Remember, everyone affiliated with your company is depending on you to objectively hire employees based on facts, not on your gut.

©Jeannette Seibly, 2018

Jeannette Seibly is celebrating 25 years as a business coach, advisor and consultant. Are you ignoring facts? Are you aware of how much this is costing your company? Are you willing to make simple and effective changes in your hiring process? First, you have to step up! Check out her website , or contact Jeannette for a free confidential conversation.