Coaching for Success Is the Boss’s No. 1 Job

coachable3In our current employment environment, it’s more important than ever for bosses to become coaches. Unemployment is at an all-time low, qualified candidates have become passive job seekers and bosses are still cited as the No. 1 reason employees leave. Instead of relying on performance improvement plans when the employee fails to meet expectations, it’s time to focus on developing employees’ soft skills, their ability to follow established systems and procedures, and a can-do attitude in the face of challenges throughout their employment.

For Success, Become Your Employees’ Job Coach

Coaching is needed at all levels within an organization. Being a boss who coaches employees is important. If you don’t have the interest, make sure to hire an experienced coach to help you and your team succeed.

Use Qualified Assessments. This is where you start. As the boss, understanding who your employees really are is required before you can coach for success. Without this, both you and your employee will feel frustrated. Qualified assessments provide coaching, team and managerial reports to clarify specific areas for coaching. For example, a top-level saleswoman had been achieving great results by opening up new markets for her company. In an effort to help broaden her skills, and improve her patience and diplomacy, her company reassigned her to work larger prospects with a much longer sales cycle. Because she was unable to close a sale quickly and change her personality (remember, you can’t fix and change a person), she left and joined a company where her skill set and job fit mattered.

Focus on Strengths. Focusing on weaknesses is a colossal waste of time. Instead, hire the right people for the right job. Build on their strengths to grow their effectiveness.  For example: A customer service rep was having a difficult time working with a system that did not have a procedural manual. To develop her strengths, her boss advised her work with a longtime employee, take notes and create a procedural manual.  Now, she’s the go-to person when something isn’t working and training is required.

Meet Weekly. It’s important to meet with your employees frequently. When someone is struggling, it’s even more important. Meeting weekly will help them fine-tune their skills and approach, and help you uncover any bad habits early. While habits can be transformed, first the employee must become aware of them and then you must customize an approach that works.

Hire Yourself a Coach. To become your employees’ job coach, it’s important for you to have your own coach to help you move forward. With your own coach, you will uncover your blind spots and improve your decision-making, project management and communication skills.

Hire a Team Facilitator. For those bosses who are not interested in being their employees’ job coach, hire a facilitator. A facilitator will help improve team meetings and communication skills, and keep your team focused on achieving success.

For those of you who doubt the importance of these techniques, one of my clients used all of the methods above, and each of his employees went from managing $750K to managing $1.25M.

©Jeannette Seibly, 2018

Jeannette Seibly has been called a catalyst. She is celebrating 25 years as a business coach, advisor and consultant who guides her clients to achieve unprecedented results. Remember, being your employees’ job coach will be effective, fun and rewarding!  Are you ready? Step up now! Check out her website, or contact Jeannette for a preliminary confidential, laser-focused conversation.

4 Important Reasons to Stop Hiring with Your Gut

hiring costsAs busy bosses, we often rely on our gut to determine who to hire and why. We falsely believe our intuitive abilities make us foolproof. Yet we are often wrong and our results suffer, clients stray, miscommunication becomes the norm and team conflicts erupt. And, even more sadly, our key employees often leave!

All of this is preventable.

The truth is, objective data will improve hiring decisions!

Facts will always matter!

Why Do You Often Ignore Facts?

  • You’re busy putting out fires and rely solely on resumes to select who to interview. (By the way, 70 percent contain inaccuracies, and we spend less than 6 seconds reviewing each resume.)
  • Statistically, 86 percent of the time you’re unable to discern the lies offered by job candidates.
  • You believe candidates when they say they want to work for you.
  • You believe it’s too expensive to incorporate objective data into your decision-making process.
  • You rely mostly on feelings (your gut) about how the candidate looks, talks and interacts. (Remember, the right person will be trainable.)

4 Often-Overlooked Reasons Why Facts Will Always Matter

Your lack of objectivity will cause stress for everyone. In today’s job market, every employee has other alternatives … they can leave.

1.Job Seekers. They are savvier today than ever before, and unemployment is at an all-time low. It’s harder than ever to attract qualified candidates. It costs a lot of time, money and energy to interview people who are not well-suited for the position, or who do not have a real interest in the job or company. Remember, the right job candidate is out there, waiting to be found. Also, job candidates will decline job offers when they don’t trust interviewers to hire the right way. (They think, Where else is this potential boss cutting corners?)

A job candidate is impressed by:

2.Employees. They are tired of training new people who leave through a revolving door, and of attempting to clean up messes that could have been prevented. So, instead, they update their resumes and reach out to others in their networks. They leave you still hiring the way you’ve always done … by how you feel. They leave you sitting at your desk, frustrated at losing another good person, wishing there had been more money in the budget to keep them. Hint: The No. 1 reason employees leave today is because of their boss, not their paycheck!

3.Customers. They are also tired of training new hires or employees who transferred into positions they don’t fit. I remember calling a company, needing to have a question answered. After I repeated my request a couple of times, I asked the receptionist what else she was doing. I could hear tapping in the background. Her reply: “I’m multi-tasking and typing up a report for my boss.” Needless to say, I did not feel like a valued customer and didn’t get my question answered. I became another lost customer.

4.Vendors. They can be great allies in helping build your company. However, their job and paycheck are dependent on helping as many customers as they can, not training yet another new person who doesn’t have the interest or willingness to do the job. The wrong employee can also hurt long-time vendor relationships by making uninformed decisions about the products and services and by changing agreements, causing chaos throughout the company and hurting customer relationships.

Obtaining objective data is easy. It can also save your own career! Remember, everyone affiliated with your company is depending on you to objectively hire employees based on facts, not on your gut.

©Jeannette Seibly, 2018

Jeannette Seibly is celebrating 25 years as a business coach, advisor and consultant. Are you ignoring facts? Are you aware of how much this is costing your company? Are you willing to make simple and effective changes in your hiring process? First, you have to step up! Check out her website , or contact Jeannette for a free confidential conversation.

How to Turn Around Management Team Conflicts

Millennials Lead.2We all want to believe that key employees, leaders and executives get along with one another. However, when issues arise, so do people’s egos. Information silos, inappropriate comments and an inability to resolve differences often get in the way of supporting the company’s success. These conflicts can hurt the profitability, performance and productivity of any company.

While differing opinions and managed discussions can create better decisions, they require using high-level emotional intelligence, listening to understand and employing good business practices. And, when you put the collective success of the company’s management team first, great results can be achieved.

The Only Thing That Matters Is Being Responsible for the Team’s Success

There is no magic formula, and there are no quick answers. Get real and be responsible for your team’s success.

Hire a business advisor. Using the same thinking that created the problem will not provide the solution. I’ve seen companies rely on books, a team member’s strong personality and other non-contributing factors, and still they fail to resolve the true underlying issues. Hoping and waiting for everything to work out is a default strategy that rarely makes a positive difference. Instead, hire a business advisor who can uncover the real issues (not the surface issues) and guide team members to get everyone on the same page by making the required, and sometimes difficult, changes.

Use Qualified Assessments. When attempting to make positive changes, you cannot transform a team without first addressing the truth in a respectful manner. Objective data about the team’s personality can provide insight into how to move everyone forward together.  For example: If you have a team that primarily relies on their feelings to make decisions, interjecting factual information will help everyone move forward.

Listen to Understand.  I remember years ago a business owner stating, “This listening takes too much work.” He’s right. It can when you haven’t developed the necessary communication skills. Always remember when you are feeling impatient that if you take the time to address concerns now, you’ll save a lot of time, money and energy later.

Manage Conflict. Differing opinions, thoughts and feelings can make for better decisions. To make it easier for others to hear you, state your opinions, thoughts and feelings as your own:  “I believe …” “In my opinion …” When listening to others, repeat what you heard them say first and clarify before offering your opinion. You will be amazed at the results. When you see that you agree on some points and agree to disagree on others, you can build better win-win decisions.

Talk Straight When Apologizing. Instead of further upsetting the situation with excuses about why you said what you said, simply say, “I’m sorry.” Then, be quiet! While it’s important that leaders develop a thicker skin, it’s also important to be responsible for what you say and do.

Encourage Team Members to Work It Out Now. Another benefit to using a qualified assessment is that the results can be a starting point for difficult conversations. First, have team members review each other’s results, one-on-one. Second, talk about where you are similar and where there are differences. (Remember: Results are not good or bad, right or wrong). When two strong-willed executives started making negative comments about one another, their coach told them to sit down and work it out now. They used the assessment as their starting point. They learned why they were frustrated with each other’s different work and communication styles. They now have an amicable work relationship that they value.

Stop It Now! If you sense a problem brewing, don’t wait. It’s easier to understand the crux of the problem at its infancy then if you wait until it has become a full-blown problem and everyone has taken an inflexible position.

When the Problem Is You. Each person on a management team is responsible for its success. If you and others are not good facilitators, get the team trained now! Learn how to listen to one another’s points of view, value each person’s input, build on others’ ideas and acknowledge each and every person’s contributions. This will build a strong, successful team and company.

If you truly want to master turning around management team conflicts, use these tools for taking responsibility. When every team member takes responsibility, you will be able to build a successful company.

©Jeannette Seibly, 2018

Need a speaker or facilitator to successfully address company issues? As a leader, it’s very important for you to know how to facilitate a group, even if you are not the one leading it. Contact Jeannette Seibly. She will provide confidential, laser-focused coaching that works! 

Jeannette Seibly has been called a catalyst. She is celebrating 25 years as a business coach, advisor and consultant who guides her clients to achieve unprecedented results. Remember, meetings can be effective, fun and rewarding! And, they require everyone to become a meeting facilitator. Are you ready? Step up now! Check out her website, or contact Jeannette for a preliminary confidential conversation.

How to Be a Leader Without the Title

executive.coach

Note: For those readers with a title, I encourage you to share this article with future leaders.

No one is born a leader. It comes from practice, practice and more practice … until it becomes a natural part of who you are. Developing the right mindset, habits and skills now makes it easier to lead after you’ve received your promotion and title. However, waiting to develop the skills after you become a leader with the title will have you faltering to catch up, if you ever can.

The fastest and easiest way to step up and develop your leadership skills now is to hire a coach to guide you along the way.

8 Important Skills to Develop Now!

1.Listening. This cannot be said often enough! Listen and learn, then listen and learn some more. Fine-tuning this skill will help you hear what others are missing.

2.Decision-Making. Take time to get both sides of an issue–the facts and others’ opinions—before making decisions. Do not rely on tiny fragments of information or base your decisions on your feelings or other biases about the topic or people. Your goal is to develop win-win-win outcomes with those involved.

3.Resilience. Your ability to rally quickly after mistakes and learn from them helps you develop greater confidence. Remember, the key to developing resiliency is to work through the disappointment, embarrassment and other feelings you and your team may experience. Denying these feelings and their impact will come back to haunt you later.

4.Rallying Others. Even without the title, you can learn how to influence others by your actions and attitudes. It starts with supporting the company’s mission, your boss and your team members.

5.Initiatives and Resourcefulness. The mark of a good future leader is stepping up and making things happen, regardless of the budget, or your job title. Become a catalyst for exploring new ideas, creating solutions and understanding financial impacts by working with and through others.

6.Ethics. Be aware of your company’s policies and follow them. If they are not working, rather than ignoring them, recommend changes by communicating with your boss, co-workers and others. Honor your promises, contracts and other agreements, whether they are done verbally or in writing.

7.Developing the Team. To grow into being a savvy future leader, be supportive of others’ efforts. Get involved in the hiring, coaching, managing and training processes!

8.Building on Strengths. We all have inherent business strengths and weaknesses. It helps to clarify them by using qualified assessments and 360-degree feedback tools. The best way to build effective strategic and tactical skills is allowing your coach to be your guide when working on specific challenges.

By developing these skills, you will learn a lot about yourself and what it takes to become a great leader, with or without the title!

©Jeannette Seibly, 2018

Need a speaker or facilitator to successfully address company issues? As a future leader, are you ready to develop the key skills now? Contact Jeannette Seibly. She will provide confidential, laser-focused coaching that works! 

Jeannette Seibly has been called a catalyst. She is celebrating 25 years as a business coach, advisor and consultant who guides her clients to achieve unprecedented results. Remember, everyone can be a leader, with or without the title. First, you must step up! Check out her website, or contact Jeannette for a preliminary confidential conversation.

How to Design Your Workplace to Excel!

Culture 2Designing your workplace to excel goes beyond the physical layout of the work space and its location. While these are very important components to consider, the design and development of the company’s culture are often overlooked. (Yes, everyone has a say.) As the leader, you are responsible for a workplace that values and respects people, and promotes opportunities for everyone to excel.

7 Key Elements to Excel

1.Each and every employee is important. Set aside your biases, and value each employee’s contribution. Playing favorites, offering the best opportunities to only a few and dismissing employees’ ideas will hurt workplace morale and team spirit. Design reward programs for both teams and individuals that acknowledge everyone’s efforts.

2.Focus on Work Skills. First, judging work quality and quantity is important. When problems occur, focus on the job skills required, not on the person’s personality. Provide specifically focused training and development programs designed for each person’s needs.

3.Provide Soft Skills Training. Communication, problem-solving, negotiation, critical thinking and other soft skills training is often overlooked. In addition to offering it, provide internal mentors who can be a sounding board for employees and help them fine-tune these skills. Hire an executive coach to guide the resolution of project management challenges and resolve management and leadership snafus.

4.Follow Company Policies. They were designed for a reason … to establish a strong foundation for everyone’s success. They reflect the company’s values, mission and work rules, so it’s important for you and your team to follow them! Be open to expanding on them as needed, when it’s in the best interest of the company.

5.Be a Positive Example. Your leadership style, communication skills and ability to pull together your team are important. Participate in leadership workshops and continue to improve your skills, expand your perspective and be responsible for how, when and why you make changes in your company.

6.Plan Your Work and Work Your Plan. Changing for the sake of change rarely works, and even worse, it can hinder your workplace’s ability to excel. Provide clarity on work assignments and management expectations. This allows employees to feel confident and competent in handling their daily work activities, sharing ideas and developing their skills.

7.Select the Right Person for the Right Job. Job fit is the No. 1 reason employees will excel or fail in their work activities. When your people have work responsibilities that fit their thinking style, core behaviors and occupational interests, they will communicate better, be a valued member of the team and help customers resolve their issues the first time. Remember, a well-designed strategic selection process that objectively recognizes job fit is critical in determining if a person can and will do the job successfully. Don’t forget to customize onboarding and learning and development opportunities to personally and professionally grow each employee.

Design a workplace where everyone can excel to make it a culturally rewarding place to work!

©Jeannette Seibly, 2018

Need a speaker or facilitator to successfully address company issues? Which of the seven key elements have you been ignoring that need to be resolved for a successful 2018? Contact Jeannette Seibly. She will provide confidential, laser-focused coaching that works! 

Jeannette Seibly has been called a catalyst. She is celebrating 25 years as a business coach, advisor and consultant who guides her clients to achieve unprecedented results. Remember, everyone has a say when designing a workplace that promotes positive interactions, teamwork and learning and development opportunities. Check out her website , or contact Jeannette for a free confidential conversation.

Your Wall of Resistance Is a Gift!

WallA man hit a wall of resistance in his professional life. He was earning just enough money to pay his bills. He knew he was a results producer not producing results and blamed his work environment. Although he had hired a coach, the coach wasn’t able to guide him to turn around his results. When someone tapped him on the shoulder to interview for a job, he jumped on it. His comment was, “It must be meant to be.” Look out! When you’ve hit a wall, realize that the grass is rarely greener someplace else! Instead, clarify the beliefs, habits and words that got in your way!

When you experience fatigue, loss of energy and/or poor results, you’ve hit the wall of resistance. And, no matter what you say, think or do … nothing changes. When your career is stuck, sales are nonexistent or your ideas fail to produce the intended results, it’s time to get real. Short-term fixes won’t produce long-term results. (Note: According to a Gallup poll, over 70 percent of us are in the wrong job or career.) The good news is you can give yourself the long-term gift of blasting through your wall of resistance.

4 Steps to Blast through Your Wall of Resistance

First, remember: it’s an inside job. Write down:

  • Five beliefs you are holding on to
  • At least three habits that get in your way
  • Ten words you use to describe yourself, others and situations

Second, hire the right coach to review your answers and guide you to the next level. Lone rangers usually experience struggle, strife and frustration because they’re doing it alone. Freedom, clarity and ease are available when you hire the right coach. Remember, every successful person has a coach; ask for referrals based on your challenges.

Third, complete the past year by writing down what worked and what didn’t work. Why? This exercise will bring you awareness of the silent growth you’ve achieved. Then, update and write down your Brag! statements as a reminder of your accomplishments (see It’s Time to Brag! Business Edition for details).

Fourth, complete a qualified job fit assessment to understand why your true thinking style, occupational interests and core behaviors may not fit your job or work responsibilities. Review the results with your coach to uncover your inherent strengths and weaknesses to help you break through your wall. This assessment is an amazing gift you give yourself that will support you for a long time!

Now What? Give yourself a gift and apply these same four steps to the following areas where you might be experiencing your wall of resistance:

Career: Work with the right coach to hold you accountable to achieve your newly created game plan. When new walls appear (and they will), listen to your coach and create customized approaches to blast through them. Also, role-play with your coach before having the difficult conversations you’ve been avoiding; they can hinder your job satisfaction. This will clear up any misunderstandings or issues you are experiencing. The clarity this provides will also help you make better choices for what’s next. If you don’t do this, the same issues will repeat themselves.

Business Owner or Entrepreneur: You’re stymied. Your company is doing OK, but you believe you can do better! You have lots of ideas, but few of them have worked long term. You may have settled for mediocrity or quickly ditched ideas when new ones came along. Impatience is not a virtue. Execution has cost you a lot of time, money and sleepless nights. Stop the insanity! Take the time to objectively work through the pros and cons of each idea with your coach and develop a realistic ROI. One successful entrepreneur I coached created a multimillion-dollar business. “We have hundreds of ideas, however only one or two make it through our vetting process.” Hire a business advisor, select the right team and stay focused on the right action steps to achieve your goals.

Sales Teams: You missed the quarterly sales projection … again. You reassured your boss that the team will do better next quarter. For this to happen, remember: success is an inside job. Who are your salespeople? What are their inherent strengths and weaknesses? What training do they require to succeed? Who might be more successful in a different position? Use qualified sales assessments to get real about your team members. Then, have each person create their own Brag! statements and share them. One woman, who had been struggling to pay her bills, received a $20,000 commission check in 45 days by clarifying her sales strengths and weaknesses, and learning how to brag to sell herself first!

When you are clear about your wall of resistance, this gift will support you in taking the right actions to achieve long-term success.

©Jeannette Seibly, 2018

Need a speaker or facilitator to successfully address company issues? What conflicts have you been ignoring that need to be resolved for a successful 2018? Contact Jeannette Seibly. She is the right executive coach and business advisor to provide confidential, laser-focused advice that works! 

Jeannette Seibly has been called a catalyst. She is celebrating 25 years as a business coach, advisor and consultant who guides her clients to achieve unprecedented results. Are you ready to move forward in 2018? Blast through those walls of resistance? Make the right changes? Make the difficult choices? Check out her website , or contact Jeannette for a free confidential conversation.

Employee Retention Is the New Focus!

images0VAIFKU3Today’s economy is robust. That’s the good news. The challenge is that most qualified people are employed, so it’s becoming more difficult for companies to attract new, qualified employees.

Although there needs to be a focus on hiring new employees, there is not enough focus on keeping the talent you already have. In this employee-driven market, the focus on employee retention must improve to keep great employees and attract qualified new ones.

How to Develop and Keep Great Employees

Training Is Critical:

  • Include Everyone. Provide learning and growth opportunities for each and every employee, manager and executive.
  • Budget Is Not an Excuse. The reality is, you can’t afford not to promote, coach, manage and train current employees. Budget for, rather than cut, the actual dollar amount available per employee for training, education reimbursement or other internal and external learning opportunities.
  • Focus on Soft Skills. While technical skills are important, many times communication, managing people, critical thinking, project management and other soft skills are overlooked. These skills have become more important as younger people take on management roles. To get the most out of the advanced training you provide, make sure employees are ready to for promotion and leadership roles to use it.
  • Offer Variety. Digital learning, group interactions and one-on-one sessions are equally important. Include opportunities to role-play…this will reinforce and fine-tune new concepts.
  • Library of Resources. When a problem arises (and it will), have a library of online resources and books readily available. Also, provide mentors and coaches to help guide practical applications.
  • Include “Why.” Employees today want to know why something is important for them to learn. Don’t skip this step.
  • Public Workshops. When it’s not reinforced, new training will only impact people for a day or a week. Debrief and focus on three key points they should develop. While new ideas and methods can make a positive difference, if they’re not effectively introduced, they have the potential of turning a team upside down.
  • Cross-training. Employees will develop a broader awareness of how their job impacts their company and customers when they have the experience of working in different departments.

Use Qualified Assessments. This is the best way to broaden employees’ perspectives on how to better communicate, work with team members and manage their work so it doesn’t hinder others’ efforts. It also provides a reality check about why some employees excel at certain work activities but others don’t.

Just-in-Time Coaching. We all have blind spots. A coach can help us uncover them. While internal mentors and coaches can be helpful, an experienced coach from outside the company often provides a broader perspective and customized approach to resolve persistent issues.

Be the Right Boss. A bad boss is cited as the No.1 reason employees leave. Today’s bosses need to be effective people managers.  While they tell everyone they like working with people, it would be detrimental to their future career opportunities to admit they don’t like managing them. Create different career ladders that include management and non-management roles, along with a commensurate pay scale.

Flexibility Is Important. Most employees value a flexible work schedule, opportunities to work from home and other work/life balance options. These are often more important than a pay increase or a new job title. Some would actually take a small reduction in pay if they could work fewer hours and be able to travel, participate in humanitarian work or spend time on their side gig or with family.

Appreciation. Take time daily to acknowledge and thank employees for their work efforts. It shows you value their contribution, and it goes a long way toward employee retention.

Focus on developing and keeping great employees. It will improve the company’s culture, increase employee retention and attract new, qualified talent.

©Jeannette Seibly, 2018

Need a speaker or facilitator to successfully address company issues? What conflicts have you been ignoring that need to be resolved for a successful 2018? Contact Jeannette Seibly. She will provide confidential, laser-focused coaching that works! 

Jeannette Seibly has been called a catalyst. She is celebrating 25 years as a business coach, advisor and consultant who guides her clients to achieve unprecedented results. Are you ready to focus on employee retention? Are you willing to make simple and effective changes? Check out her website , or contact Jeannette for a free confidential conversation.

Momentum Is the Key to Achieving BIG Goals

goals.4Many of us create goals to either check off a box for our bosses or to make a positive difference for ourselves and others. Yet regardless of why we have created the goal, it requires:

  • -Commitment
  • -A vision BIG enough to get everyone on board
  • -Focused action to create and sustain momentum

Momentum is not like gravity, always there regardless of what we do, say or think about it. While momentum is readily available, it requires commitment to achieve BIG goals and taking focused actions steps over time. It’s not about waiting for the right moment, right team or right amount of money.

The reason momentum can be hard to create is that many people are risk averse. Yes, they want to achieve their goals financially, personally and professionally. But they are fearful of stepping outside their proverbial comfort zone. After their goals have been created, many times their initial excitement and momentum wanes, and so do they. Get into focused action early. Do not wait.

Create Momentum Now

(Note: This article assumes that you have created true goals that are BIG, with a focused action plan and the right team committed to getting outside their comfort zones. If not, I would recommend hiring an experienced facilitator to get you on the right path now, before the struggle irrevocably hinders fulfillment of the goal.)

Assemble the Right Team. Assembling the right team is critical to achieving a BIG goal. It requires going beyond what people agree to do now. Ask if they have the interest and long-term willingness to support the project to the end. This is often a question people will say yes to but fail to fulfill. Use a qualified assessment to take the mystery out of whether or not they can and will contribute to the BIG goal.

Manage and Coach for Solutions. A common mistake leaders make is micromanaging individual efforts when team members become stuck. Instead, encourage them to talk out issues with other team members to resolve the problem, not create a conspiracy as to why the project won’t work.

Take Focused Actions. The No. 1 saboteur in any project is when busyness is used as an excuse for giving up. Here’s a secret: Taking the right focused action steps will create new skills and confidence … not the feeling of more work! When obstacles occur (and they will), true brainstorming, resourcefulness and initiative are required. Then, immediately take focused action steps. (This is not the time to change the BIG goal!)

Delegate to the Best Person. Stop attempting to do everything yourself. Trust your team members. Delegate a task or portion of the project to the right person (e.g., give the financial analysis portion of the project to the person who has the skills and interests to get it done). Utilize qualified assessments to understand each person’s best role on the team.

Stay in Communication. Stay in weekly communication. Face-to-face conversations and electronic updates keep the momentum moving forward. It’s harder to hide out on a team call when you’re specifically asked for updates. When problems or excuses arise, have a couple of team members or a vetted, qualified outside resource work together to resolve it (it’s best not to use the whole team – it slows the momentum).

Get Objective Outside Feedback. Talk about the components of the action plan with a small, select group of mentors and your business coach. (Don’t forget to use a nondisclosure agreement [NDA] for people outside the company.)  Listen respectfully to alternatives or points missed. Remember, you asked for their input, and often, seasoned experts offer the greatest insights.

Manage Self-Talk. Your internal mental chatter and word choices when talking about others make a significant impact on fulfilling the BIG goal. Remember, each and every person’s contribution is important. To keep everyone aware of what they have provided and what others have accomplished, use “It’s Time to Brag! Business Edition” to create and share Brag! statements.

You will fulfill the BIG goal if you take the right focused action steps to create and sustain momentum.

©Jeannette Seibly, 2018

What conflicts are you blind to that need to be resolved for a successful 2018? Hire Jeannette Seibly as a speaker or facilitator to successfully address company issues. She will provide confidential, laser-focused coaching that gets results! 

Jeannette Seibly has been called a catalyst. She is celebrating 25 years as a business coach, advisor and consultant who guides her clients to achieve unprecedented results. Are you ready to challenge your status quo? Are you willing to make simple and effective changes? Check out her website , or contact Jeannette for a free confidential conversation.

Speak Up! It’s Good for Your Career Success!

speak upI’ve seen, too often, employees in group meetings speak up and lose their jobs, credibility and opportunities for pay increases. And, there are times I’ve heard people speak up and save the company money, time and top talent.

What gets in the way?

When we hear a perception that’s different from our own, our egos can get in the way of listening and conflicts can escalate. Communicating persuasively, listening and building solutions are thrown out the window when we feel attacked, ignored or overruled. When you don’t own your point of view while respecting others’, you will miss the opportunity to share and build win-win-win solutions.

Today’s bosses are encouraging employees to speak up. They are breaking through long-standing barriers and fears for both women and men. However, the challenge still remains: many of us encourage coworkers, bosses and leaders to speak up—until they challenge the status quo. Then, often, our fears kick in and we silence what is being said. We become resigned about making any changes.  Yet, we applaud those that have the courage to speak up and wish we could be more like them.

How to Own Your Point of View

Owning your point of view makes it easier for others to listen and hear you! Otherwise, telling others that your point of view is “the truth” will shut down your contribution to the conversation, project and team—potentially sidelining your career success.

Take Responsibility. Never forget that the thoughts, opinions and feelings you are sharing are yours. When you are pointing out a violation of company policy, safety or ethics, take responsibility for sharing the policy, sticking to the facts about the violation, and talking directly with the people who can make the difference.

Expand Your Perspective. We are all limited by our perceptions and life experiences. Don’t become emotionally attached to them. Instead, be willing to expand your awareness by listening to and honoring differences. Participate in a training program, read social media stories about others’ challenges and successes, and hire a coach to help expand your thinking. For bosses, I have found that qualified assessments successfully expand points of view about how to hire, coach, manage and train their teams.

Be Kind. Life does not discriminate against anyone. However, our biases or “truths” often do, and we negatively judge and assess others. Instead, speak well of everyone. Share and build on ideas, and don’t engage in gossip.

Share Appropriately. Indiscriminately sharing your feelings about how awful your job, boss or company is will sabotage your career. Instead, speak up privately and directly to the person or people who can make a difference. Then, take focused action. For example, complaining about a system issue that has always been that way will not change anything. Instead, talk with your boss, propose solutions and offer to lead the project to make the changes. Then, do it. This will actually boost your career success.

Do Your Homework. Frequently, people take the tiniest fragments of information (often found on the Internet or as company gossip) and talk about it as if they know it’s the truth. Our conclusions are rarely true. It’s like reading the back cover of a book and falsely believing you understand the plots and twists in the story. Get the facts! Then, share them. Be open to learning from others’ experiences beyond what you read on the Internet or hear during coffee breaks.

Speak up! Learn how to own and share your point of view appropriately … it’s good for your career growth and success.

©Jeannette Seibly, 2018

Need a speaker or facilitator to successfully address company issues? What conflicts have you been ignoring that need to be resolved for a successful 2018? Contact Jeannette Seibly. She will provide confidential, laser-focused coaching that works! 

Jeannette Seibly has been called a catalyst. She is celebrating 25 years as a business coach, advisor and consultant who guides her clients to achieve unprecedented results. Are you ready to challenge your status quo? Are you willing to make simple and effective changes? Check out her website , or contact Jeannette for a free confidential conversation.

When You Have a Disgruntled Team Member…Resolve It!

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You are leading a meeting and need to have a detail handled. You ask the person taking notes to record a comment a team member just made.  He declines, saying, “I didn’t write down your comments so I’m not going to write down his comments either.”

You think, “Huh?”  Then, to keep the meeting moving forward, you simply start creating your own notes for future reference.  

In case you’re not sure, that was an early warning sign that you may have a disgruntled team member.

Unfortunately, disgruntled team members can subtly appear out of nowhere! They are often unaware of their reason for being upset and so they project their dissatisfaction onto you. Left unaddressed, they will disrupt a team, diminish team members’ efforts and hurt the results of a project. Ignoring them isn’t an option.

Why Must They Be Addressed Now?

Creep Factor.  Negativity expands faster than positivity. While it may start with subtle comments made by one or two team members, it can grow exponentially—even if no one understands what the real issue is. Other signals include disregard for the group’s (or company’s) rules, disparaging remarks or gossip, reluctance to share ideas, being late for meetings and assignment deadlines, etc.

Bias Barriers. Even when they’ve had awareness training about harassment, learning differences and life choices, team members often don’t know how to work with and through different perceptions.

Team Cynics. Your team cynics may be bored or don’t feel heard and will undermine you, the project or others’ efforts. They lack the appropriate communication skills to build agreement in a positive and profitable manner.

Avoiding the Inevitable. If you create ways to work around disruptive team members instead of addressing the issue, you will thwart the process, deplete everyone’s energy and blow the budget. Failure to effectively address issues now will sideline and potentially kill your career.

How Do You Address Disgruntled Team Members?

Voice It. There are times you’ll need to stop a meeting and voice the issue. Ask everyone for their input. Initially, they may deny there is a problem. Share your perception and wait it out. Don’t allow external blame or “everyone’s tired” to be the excuse. The core issue must be identified in order to transform it. Putting beautiful decorations on a mud pie still leaves you with a mud pie. Get rid of the decorations and dig into the mud to see what the real issues are. This may be messy … but doing it allows you to identify and address the necessary changes.

Hold Them Accountable. Integrity issues (lies, theft, mischief and gossiping) will sabotage the team and its goals. Taking a hard line will be unpopular; however, uncovering what’s in the “mud” will pay off in the end.

Stick with the Facts. Facts are important. Make sure they are accurate and share them. The team skeptic(s) will challenge you, and initially others may readily agree with them. Encourage everyone to share their point of view. While uncovering misperceptions, offer reminders about the facts and goals – this process will realign team members to get everyone on same page.

Ongoing Training. Team members today love to blame conflict on personality differences, believing it lets them off the hook … so they stop listening and fail to resolve the issue. Use qualified assessments to identify and talk through differences – we are all unique in our own ways. Team training should be an ongoing part of your team development process.

Review Project Scope. Team members will bicker when the project isn’t stretching their capabilities … mostly because they are bored. Delegate key opportunities, consider alternatives and think about monetizing the project in other areas of the company. Strategic visioning, true brainstorming and training (how to handle the technology, communication and people aspects of meetings) are required for each team member to interact, expand and excel.

Talk with Your Coach. As the leader, you are ultimately responsible for the project outcome and the team’s experience of getting there. Going it alone is not a good option! Get help now before you have lost the team, and their respect, forever.

Disgruntled team members can be a blessing if you are willing to dig into what’s behind their behavior and address the real issues.

©Jeannette Seibly, 2017

Need a speaker or facilitator for your company’s executive group? Have issues to address? Conflicts to resolve? Contact Jeannette Seibly. She will provide confidential, laser-focused coaching that works! 

Jeannette Seibly is celebrating 25 years as a business coach, advisor and consultant. Do you have a project that needs outside intervention to achieve the intended results on time and within budget? Check out her website , or contact Jeannette for a free confidential conversation.