Prevent Your Employees from Making Costly Mistakes

Mistakes.2As a boss, how do you take an active role in preventing your employees from making costly mistakes?

  • -Address and simplify written employee policies and company procedures.
  • -Develop mentoring programs to help everyone navigate unwritten rules.
  • -Review practices employees have inadvertently created.
  • -Have an open door and open mind to hear what employees are telling you.

As you implement the above actions, be aware:

  • -In the U.S., average reading accuracy and comprehension is 8th-grade level or below. (Organization for Economic Cooperation and Development)
  • -Many workers lack experience on how to prevent mistakes from occurring.
  • -Many fail to understand that shortcutting has an impact on others.
  • -Many employees lack the confidence to stand up and speak up.
  • -Employees are afraid of the repercussions from unwritten rules. This often includes “don’t tell or else.”

The good news is, mistakes can be prevented with awareness, training, and focused action.

Pay Now or Pay Later

Take Responsibility. When your employees suspect a problem, don’t downplay their concerns. If you do, you are less likely to hear about future issues. Never assume theft, harassment, or safety violations can’t happen on your watch.

Hire and Promote for Job Fit. When people fit their jobs and have strong work ethics, they are interested in doing their jobs well. Studies show job fit reduces costly mistakes in communication, ability to work with others, and work habits. Job fit also improves effectiveness in handling challenges. Use a scientifically validated assessment tool to determine job fit. Don’t forget to use an honesty and integrity assessment to uncover information about the theft and/or other previous employment issues not found in public background checks.

Review Confidentiality Requirements. People love to gossip. But, you never know who is listening at the next table. When insider information is shared, it hurts sales opportunities, funding, and the ability to launch new products. Remind everyone of their confidentiality agreements and advise them to keep sensitive information private.

Talk It Out. Talk It Out! Preventing mistakes can be a challenge since many people don’t believe there is a problem until after a mistake has occurred. Ethical issues are more challenging since spinning the facts has become an acceptable excuse. Remember, the truth will come out! When mistakes occur, your job is to listen with the intention of uncovering the facts. Investigate immediately before addressing with the person or persons directly involved. Be resilient in ensuring the right things are being done the best way for everyone.

Review Systems. When was the last time you and your employees reviewed policies, procedures, systems, and protocols? (In my experience, these are done maybe once and never reviewed again.) What needs to be updated? Periodically, facilitate a review with your employees. Provide training for how to handle concerns and make changes for the benefit of everyone.

These practices are how you can take a proactive role in preventing mistakes from occurring, now and in the future.

©Jeannette Seibly, 2019

For the past 26 years, Jeannette Seibly has been a champion for people achieving results. She has helped 100s of bosses create more fun, 6-figure incomes, and success when working through confusing situations. To ensure you are preventing mistakes from occurring, contact Jeannette for straight talk with dynamic results.

Successful bosses have coaches! Sign up for our weekly newsletter to learn how to solve your 3-P concerns (people, project, and performance). When you register, you will receive FREE “How to Select the Best Coach for You!”

Does Gratitude Make You a Better Boss?

Thank you.BossAbsolutely! Expressing gratitude shows that you care about your employees, job, clients, and boss. It’s a smart way to motivate others and keep morale up, particularly when faced with challenges.

When bosses and leaders are grateful for their employees, these employees will be 50% more productive. (Wharton School of Business study)

Expressing your gratitude can be done both verbally and in writing. Remember, your words and actions make a big difference in keeping talent and building a positive workplace culture.

Ways to Express Gratitude

Brag! Bragging about your employees sets an example for them to brag about each other. Include the small wins as well as the bigger ones!

Be Sincere. When expressing gratitude, it must be sincere. That will develop trust and increase job satisfaction. Set aside your ego. Learn to acknowledge others for each and every effort, even if it’s part of their everyday job.

Be Specific. Vague feedback or compliments are meaningless. Talk straight about the specific behavior or action an employee or boss has taken when expressing gratitude. This provides clarity about behaviors, attitudes, and actions they should repeat.  For example, say to an employee, “Thank you for taking the extra time to work with the client. They expressed to me their appreciation for your patience.”

Set an Example. Be humble and acknowledge specific roles people played in helping you and your team achieve the goals. For example, “Thank you for your great ideas during our brainstorming session. Because of your willingness to think outside the box, we nailed the issue and successfully completed our last project on time and within budget.”

Be Positive. Being grateful is not a one-time expression. It’s being thankful, even in the face of challenges. For example, when an employee hands in an assignment late, express appreciation to start a conversation in a positive tone. Then, you can delve into the challenges that need to be addressed to have assignments done on-time in the future.

Say Please & Thank You! These two powerful phrases still express a lot of gratitude when said with sincerity. Use frequently for best results!

So here we go … Thank you for reading this post! You are appreciated. (It felt good, didn’t it?!)

Remember, developing gratitude is learned by practicing it over and over (on a daily basis) until it becomes a natural part of who you are as a boss!

©Jeannette Seibly, 2019

Jeannette Seibly is an award-winning speaker, coach, and business owner. During the past 26 years, she has guided bosses to create more fun, money, and success when working through confusing situations. Stuck in a project or other situation?  Contact Jeannette for straight talk with dynamic results.

Are you a millennial boss that wants to make a positive difference? Sign up for our weekly newsletter to learn about people, projects, and productivity solutions. When you register, you will receive FREE “How to Select the Best Coach for You!”

How to Handle Rejection as the Boss

women-business-rejectionEvery boss has experienced rejection from their employees. Today, younger employees are more vocal and dismissive about what they will and won’t do. Older employees will question and rebuff the decisions made by their younger bosses.

More so than ever, learning how to handle rejection is critical for a boss’s success.

If the fear of rejection is getting in your way, you’re not alone. It takes courage, communication, and the right coach to work through your fear and experience of rejection.

Your future success requires you to do so quickly or you will derail your career.

Overcoming the Fear of Rejection

Don’t Take “No” Personally. If team members are not accepting or not getting assignments done, it’s not personal. Use a qualified job fit tool to determine why. The assessment will clarify the person’s strengths and interests. Now, you can assign projects based on their strengths.  For example, if you need numbers crunched, ask the team member with the financial skills and interest to get the job done.

Get Over the Need to be Well-Liked. Most bosses want to be well-liked. But, remember being well-liked does not make you a better boss. Instead of wanting to be well-liked, focus on gaining respect. Give all team members the chance to shine and stop giving the best assignments to the team members you like.

Make Your Requests Positive. When you fear the word, “no,” your words and gestures will convey your fears. Move past this fear by having every request include how it will benefit the person, your boss, and/or team.  For example, “Joe, our team needs this projection for our next meeting. It will get us all on the same page. Can you help us?”

Seek Out “No’s.”  To get comfortable hearing this two-letter word, seek it out. Make requests of people daily who will normally say, “no.” For example, “Can you loan me a million dollars?” “Do you want to buy this product now?” Remember, “no” is not a personal rejection.

Develop Resilience. Embracing your fear of rejection will help you develop resilience. Hire the right coach to talk you through how to make requests, shake off past experiences, work with difficult employees, and embrace rejection. It will make you a better boss.

To be a great boss, learn how to handle rejection as a normal part of being a boss. Your career will thank you.

©Jeannette Seibly, 2019

For the past 26 years, Jeannette Seibly has been recognized as a catalyst and leadership expert. She has helped 100s of millennial bosses create more fun, money, and success when working through confusing situations. To develop your resilience, contact Jeannette for straight talk with dynamic results.

Are you a millennial boss that wants to make a positive difference? Sign up for our weekly newsletter to learn about people, project, and productivity solutions. When you register, you will receive FREE “How to Select the Best Coach for You!”

How to Simplify the Work Process and Enjoy More Personal Time

KeyFinding time to pursue interests outside of work is important. Keeping your team on track and productive is also important. When you simplify and structure your work process, you and your team will have more time to pursue personal interests. (Also, it makes for happier employees!)

Five Keys to Simplify and Structure

Clarify Goal, Purpose, and Actions. Clarity about the goal and purpose of a project, task, or interaction will speed up achieving the results. Also, don’t forget to include any limitations mandated by the customer or boss. Work with your team to brainstorm a strategy and create a focused-action plan and checklist. Then, manage the team to ensure focused-action is being taken. Quickly address overlooked items and obstacles. Do not procrastinate on this.

Write It Down. Written goals and focused-action plans move ideas out of people’s heads and onto paper. These critical processes will get everyone on the same page and make it easier to see what is missing. It also limits distractions or side activities that detract from achieving the goal. Use a written timeline as a checklist to determine the progress you and your team are making. Writing it down gives you more personal time.

Communication. Communicate with the team on a frequent basis. Use team meetings, 1:1 meetings, emails, and electronic messaging to keep everyone up-to-date. Don’t forget to include brags about each and every team member’s achievements.

Delegate. Know the strengths of each team member, including yours. For example, if someone is great at cost analysis, use him or her to create the ROI. Provide cross-training whenever possible. It builds a resilient team when mistakes or the unexpected happens.

Integrity. The most important key is to do what you say you will do by when you say you will do it. (This sentence is worth reading again!) When something happens that is not in your plan, immediately get in communication to resolve it. Remember, your team is following your lead!

These five keys will not only allow for a high level of productivity, they will also provide you and your team time to pursue personal interests.

©Jeannette Seibly, 2019

For the past 26 years, Jeannette Seibly has been recognized as a catalyst and leadership expert. She has helped 1,000s of people create more fun, money, and inspiring results. To learn more about building a productive and resilient team while gaining more personal time, contact Jeannette for straight talk with dynamic results.

To receive our keys to your success, sign up to receive our weekly newsletter. When you register, you will receive FREE “How to Select the Best Coach for You!”

How to Win and Blast Past Procrastination

procrastination“Procrastinating today will limit tomorrow’s opportunities.” Jeannette Seibly

Everyone has ideas, thoughts, and plans they would love to achieve. They dream and visualize the results and outcomes. Yet, they don’t take action. Instead, they use excuses and blame procrastination, creating a no-win game!

Why do we procrastinate? The reality is, it doesn’t matter because we all have 100’s of reasons why.

Procrastination is a common phenomenon that you create!

The good news is, you create procrastination, so you can win by blasting past it.

Start by asking yourself these two questions:

  • What would happen if I took action today?
  • How will this support me in one month, one quarter, or one year?

Take Action Today!

Write it down. Knowing what you really really really want is important. Writing it down makes it real!

Recently I worked with a woman who had retired to pursue her dream of becoming a best-selling author. We completed her past accomplishments and created her goal. But, during the process, she shared her true dream of travel. Her fear was she couldn’t afford it. She had stopped believing in her ability to have her dream come true. The first step, she wrote down her true goal and blasted past procrastination.

Be Clear. Once, you’re clear about your true dream, it’s time to write. At the top of a clean sheet of paper, write down the real goal. At the bottom of that page, write down where you are now. Your fears and excuses will come up, procrastination will take over. It may feel like looking up the side of a steep daunting mountainside. To blast past procrastination, successful climbers know to focus on one step at a time.

Breathe and Move Forward! Once you take your first step, you are on your way. Your fear of failure, success or anything else will naturally fall by the wayside as you take one step at a time. Remember, avoid engaging in the “someday, maybe” syndrome that will sabotage you. And, remember, keep breathing as you move forward today in pursuit of your goal.

Honor Your Commitment. Focused action steps speak louder than whatever you tell yourself and others. It’s a step by step process, not a sprint to the goal line. (Think, climbing a mountainside.) Create a focused action plan. Write the milestones on the sheet of paper with your goal to track your progress. Whenever, you feel procrastination beckoning (and, it will), review your progress. Create brags and post them on your mirror. These reminders will fuel more progress and keep you committed.

Talk It Out. When procrastination hits and you get distracted by the shiny object syndrome or run into avoidable problems, talk it out. Hire a coach to guide you through the process. Hire an accountant to create a realistic return on investment (real numbers, not fantasy ones will keep you in action). Find mentors that can provide contacts and insights about your idea or project (use a Non-Disclosure Agreement). Remember, talking it out will provide the critical thinking required to achieve your goal!

Celebrate. Celebrate each and every step and accomplishment. Update your “brags.” As you move forward, notice how other areas of your life expand. Celebrate them too!

Remember, procrastinating today will limit tomorrow’s opportunities.

©Jeannette Seibly, 2019

For the past 26 years, Jeannette Seibly has been recognized as a catalyst and leadership expert. She has helped 1,000s of people create more fun, money, and inspiring results. To learn more about kicking procrastinations butt, contact Jeannette for straight talk with dynamic results.

To receive our keys to your success, sign up to receive our weekly newsletter. When you register, you will receive FREE “How to Select the Best Coach for You!”

 

Leaders Need to Build Trust to be Successful

Listen.2Many leaders grapple with building trust. Yet, trust is critical in today’s ever-changing workplace. If employees or customers don’t trust you to take care of them, they will leave and find someone who will.

Employees and customers won’t trust you if you:

  • -Are unable to communicate in a positive and caring manner
  • -Find fault with others’ concerns and ideas
  • -Make decisions based on how you feel
  • -Fail to honor your commitments

If you are a leader that fails to consider others, you are training others not to trust you to do the right things the right way.

It’s important to understand that trust begins with you.

Trust starts with an awareness of how you ask questions, make your decisions, and honor your commitments.

Remember, trust is a building process with others that requires your daily attention.

Build Trust Each and Every Day

Be Present. When you multi-task or allow other distractions, you stop being present and hearing what is said. Active listening is crucial toward building trust. The quality of questions you ask and the decisions you make as a result of these interactions will build trust, or diminish it.

Honor Facts and Intuition. Intuition can be wrong due to your biases and other feelings that limit objectivity. But, 100 percent reliance on data can send you down the wrong path too. Remember, 90 percent of the world’s information is not on the internet, but, in people’s heads on how to make things work. Trust the process of building alignment from team members. Listen to a select few business advisors (too many will only create indecision). Yes, the process may take longer, but, trusting the process will save you a lot of time and money in the future.

Integrity. Honoring your word (whether you remember giving it or not) not only allows you to trust yourself it encourages others to trust you too. Be present and actively take part in conversations.  Always take time to complete conversations by asking, “To be sure I’m clear, what do you need for me to do?”

Successful leaders are open to building trust daily. When you practice being present, honoring facts and intuition, and honoring your word, the results will amaze you.

©Jeannette Seibly, 2019

For the past 26 years, Jeannette Seibly has been recognized as a catalyst and leadership expert. She has helped 1,000s of people create more fun, money, and inspiring results. To learn more about building trust, contact Jeannette for straight talk with dynamic results.

To receive our ongoing keys to your success, sign up to receive our weekly newsletter. When you register, you will receive FREE “How to Select the Best Coach for You!”

I Want My Success Now!

success.now.future.leaderDo you have the potential for becoming wildly successful? But, feel your success is elusive? You believe it’s not happening fast enough?

Just because you want your success now, doesn’t mean you’re ready for it.

Many potentially successful employees hurt their career opportunities when they:

  • -Are promoted or advanced too quickly
  • -Don’t have the resilience to learn from mistakes
  • -Fail to take the initiative to hire the right coach and mentor
  • -Lack awareness of the impact on others
  • -Rely only on themselves and don’t build a strong network
  • -Focus solely on the potential paycheck

“Yes, I want to have a bigger home, car, and bank account, but, I want to enjoy the process of getting there.” A Long-time Successful Business Owner

Pursuing a successful career is admirable. But, if you want to be happy and enjoy the process, there are three keys to success that you cannot overlook.

Three Timeless Keys for Faster Success

1.Hire the Right Mentor and Right Coach. Select a mentor from your company, profession and/or industry. The right mentor accelerates the learning process and guides you in building stronger relationships. Hire the right external coach. This person will confidentially talk you through upsets and build solutions for faster success.

2.Job Fit Assessments. Job fit is the number one reason people are successful (Harvard Business Review)! Sadly, many professionals pursue occupations they believe will make them the most money and make them happy. But, poor job fit doesn’t build a strong financial future or make you happy. Also, it can hurt your self-esteem and ability to bounce back after failure.  Clarify job fit by using a scientifically validated job fit assessment. Review the results with your mentor and coach. Focusing on the right job and career path now will speed up your success.

3.Stand-up and Speak-up. Raise your hand and volunteer for new experiences. Learn how to share your ideas.

Use opportunities to learn and grow. Raise your hand and:

  • -Be on a nonprofit board
  • -Participate in a cross-department company project
  • -Volunteer for a humanitarian interest group

And, develop your skills for success by:

  • -Listening more than talk
  • -Doing what you say you’ll do
  • -Influencing new ideas
  • -Appreciating others’ efforts

Remember, developing these three key success factors will help boost your success faster.

©Jeannette L. Seibly, 2019

For the past 26 years, Jeannette Seibly has been recognized as a catalyst and leadership expert. She has helped 1,000s of people create more fun, money, success, and inspiring results. Contact Jeannette for straight talk with dynamic results.

To receive our ongoing keys to your success, sign up to receive our weekly newsletter. When you register, you will receive FREE “How to Select the Best Coach for You!

How to Manage Your Emotions as a Leader

emotions.leader

“Leadership requires taking responsibility for your feelings and reactions towards others. A momentary lapse can create a permanent impact.” Jeannette Seibly

 

Have you ever struggled with your emotions?

It can happen when:

  • -Employees don’t agree or have an emotional reaction towards you.
  • -You’ve had a meltdown after a bad meeting.
  • -You’re worried about the outcome of a project or the fear of being embarrassed.

Every leader has experienced these emotions. Successful leaders have learned how to effectively handle these emotions during difficult times.

“Emotions have power and that power can enhance or limit your leadership.” Unknown

Broaden Your POV

Improve your decisions...consider all the data. Employees will react when they don’t believe you’ve made the right decisions. Get all the facts. Instead of becoming defensive, understand “why.” Ask them, “What would you do to improve this decision?” Remember, your ability to make good objective decisions will address the facts and people’s concerns.

There will always be disagreements…it’s not personal. When employees disagree with you, lashing out in response or retaliation is not a good idea. Remember, other’s emotional reactions are not about you. To overcome upsets, use persuasive listening skills to clarify and build alignment for a new outcome. With a broader POV, you will stop taking sides regardless of your opinions.

People will challenge you…address quickly. Many take part in rumors or gossip without considering the impact on others. Normally, it’s due to feelings of insecurity and disempowerment, and/or hating their jobs and bosses. Often, it’s because they want your attention. Be aware that the perpetrators often turn into victims. If you don’t address the issues now, they will grow from small molehills into giant mountains!

Productive employees do not happen by accident…focus on employees first.  It’s up to you to create a healthy and happy workplace. Review coaching, managing and training programs to ensure they support employee success. Design benefit programs to provide for counseling, health, and wellness. Update your hiring and selection process to focus on job fit (the #1 reason people are successful in their jobs!).

Acknowledge your emotions…then, address them appropriately. Being a leader can be a lonely job. Hire a coach to confidentially share concerns and address issues in an effective manner. Also, engage in conversations with others. Stop talking at them. These simple actions will improve your relationships, remove biases, and help you develop compassion. Remember, you have a choice in the words you use to express your feelings.

Take responsibility for your emotions, expand your POV, and become a successful leader.

©Jeannette Seibly, 2019

For the past 26 years, Jeannette Seibly has been recognized as a catalyst and leadership expert. She has helped 1,000s of people create more fun, money, and inspiring results. Contact Jeannette for straight talk with dynamic results.

For weekly keys to your success, sign up to receive this weekly newsletter. When you register, you will receive FREE “How to Select the Best Coach for You!”

These Will Determine Your Success for 2019 and Beyond

SuccessI predict the skills that will be most in-demand in the future will be some of the hardest to train – resilience, resourcefulness, and flexibility. (Dr. Thomas Frey, DaVinci Institute, September 2018)

When reading the above prediction, many bosses, executives and leaders automatically think about how to train, hire, manage and coach their employees for these skills. But, it’s critical to remember… success starts with you!

Resilience: It’s important to expand and bring added value to your employees, customers, and company. Mistakes will be made along the way. Resilient leaders learn from them and move on. Otherwise, you become less effective and myopic in your POV.

Successful practices include:

  • -Delegating to and coaching others
  • -Listening to and using new ideas
  • -Utilizing critical thinking (e.g., ROI, strategy, impactfulness)
  • -Bouncing back from mistakes and errors
  • -Improving interactions and relationships

     Success Tip: What training and coaching do you need to expand your POV? Schedule it now.

Resourcefulness: Question whether or not you are doing the right things the best way for win-win-win outcomes. Being aware and taking initiatives to achieve successful results!

When working on projects for successful start and implementation:

     Success Tip: What do you need to develop real strategies that work? One idea is to bounce your         ideas off of a trusted business advisor.

Flexibility: When you are stubborn or believe how things “should” happen, you get in the way of success. Learn how to adjust for necessary changes and when to do so.

Successful change agents know:

  • -Be clear of the vision and mission of the company
  • -Make changes with integrity and honesty, which may not be the fastest or easiest way
  • -Stay in communication during the change process

     Success Tip: How can you embrace change to grow your employees, customers, and company?        Hire the right coach for you and your team!

©Jeannette Seibly, 2019

For the past 26 years, Jeannette Seibly has been recognized as a catalyst and leadership expert. She has helped 1,000s of people create more fun, money, and inspiring success. Contact Jeannette for straight talk with dynamic results.

How You Can Avoid Being Ghosted

Ghosted.work.2Many experienced business professionals were ghosted last year. It seems to be the tread for employees and other business professionals to avoid having important conversations.

What is ghosting?

Ghosting is now so prevalent that many use this behavior to avoid having conversations or saying “no.” They fear disappointing others. Also, it’s their way to avoid confrontations. They believe it’s easier to “ghost” than say, “no” or “I’m unhappy” or “I got a better job offer” or “I don’t agree.”

Most fail to realize the consequences of not having these important conversations. They use ghosting to experience a momentary feeling of relief or a surge of personal power. But, it never lasts. Ghosting can irrevocably hurt a person’s reputation because we don’t forget.

Encourage Open Conversations to Decrease Ghosting

Verbal Communication. Today, many employees need help with their communication abilities. Workshops and podcasts teach participants how to listen, ask questions, and engage voice-to-voice. Remember, texting and social media are not the same as actually talking to another human being.

Soft Skills Training. Training is crucial to build a resilient team. Teach them how to have tough conversations, make requests, and share concerns instead of ghosting. Create win-win outcomes to turn around poor performance. These are important, trainable, and learnable skills. As a boss, make it easy for others to share their ideas and frustrations with you. Remember, it’s better to know the issues up-front and work through them than to wait until you’re ghosted (than, it’s too late).

Emotional Intelligence. Many people today expect to be happy in work and jobs. They don’t understand that the grass is rarely greener elsewhere. They expect their job, boss, and company to become their happy-place. They forget happiness is an inside job, not provided by someone else. As the boss, encourage your employees explore other interests outside of work (e.g., gardening, writing a book, side gigs, etc.). Also, encourage them to become key employees within their workgroups as a way of improving life and job satisfaction.

©Jeannette Seibly, 2019

For the past 26 years, Jeannette Seibly has been recognized as a catalyst and leadership expert. She has helped 1,000s of people create more fun, money, and inspiring results. Contact Jeannette for straight talk with dynamic results.