When employees make costly mistakes ….

As bosses and executives, we do our best to ensure our employees are given the tools they need to do their job well (e.g., computer, desk, policy manuals, etc.).  However, non-tangible aspects of a job can be roadblocks to their successes (e.g., limited people skills, lack of discretion or business savvy, inability to work well with boss and co-workers, inability to plan properly or make decisions within appropriate timeframe, etc.). These aspects of poor job fit can devastate profitability. Moreover, how you handle these occurrences may help your employees learn from their mistakes and ultimately make or break your own career.

First and foremost, use scientifically validated assessment tools for hiring, coaching and managing your employees for success. Good job fit most often reduces the chance of costly mistakes on the job. [Contact JLSeibly@gmail.com for further details.]

Gossip. Everyone does it, but unfortunately, there is no way to know who else is listening. The people seated at the next table in the coffee shop may learn invaluable information that they can use to get a competitive lead with a prospective client, or even proprietary information for product development.  It is imperative to periodically remind employees of their confidentiality agreements and advise them of the sensitivity of the information they may possess.

Zero tolerance. When major errors in judgment happen, it’s best for all employees to know proper protocols and be empowered to implement them immediately, such as contacting the boss, the appropriate human resources executive and/or company attorney.  Do not be fooled into assuming theft, harassment or safety violations won’t happen on your watch.  If the unthinkable does happen and someone is killed or hurt on the job, damage control will fall to you.  What if key employees leave due to a perceived hostility in their work environment, or your company files for bankruptcy? These unfortunate occurrences quickly and irrevocably change your daily reality and do not bode well for your career or the company’s reputation. 

Finesse is necessary.  Handling delicate issues can be a challenge for everyone. Every company has a client or vendor, business associate, or business partnership that didn’t work out due to ethical reasons. Unfortunately, some employees may not understand the significance of these unwritten no-no’s (e.g., don’t do business with, etc.). Empower your employees to navigate these no-win issues knowledgeably and work with them to minimize the impact and fall-out.

©Jeannette Seibly, 2010

About Jeannette Seibly

Jeannette Seibly delivers “straight talk with immediate results” to business owners and executives of $1MM to $30MM enterprises, creating dynamic results. You may contact her at JLSeibly@SeibCo.com for an initial free consultation.

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