Is your team’s project destined to fail?

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Today’s teams can be large, virtual and geographically spread out. The more dispersed the team, the more challenging it is to manage for results. Regardless of a team’s size or location, excellent communication and people skills are required. Without adept handling of the people side, any project is destined for failure. A leader’s career can be derailed when their team misses the mark.

Material Side of Meetings. Is critical to ensure decisions and responsibilities are documented and communicated. Agendas keep teams on focus and on time. Minutes clarify accountabilities and assure others the team is on track. Be sharp as a leader. Ensure agendas are distributed ahead of time, and minutes sent out within 48 hours of the meeting’s conclusion.

Human Side of Meetings. People management is crucial. If the team leader has poor people skills or an inability to effectively facilitate a meeting, participants will simply go through the motions in order to keep their job (aka busy-work). They will use a myriad of excuses, such as why the project can’t be completed, who is to blame and why the end results shouldn’t matter. A team like this will fail. A true leader enables the team to produce unprecedented results on time and within budget by utilizing brainstorming and taking turns, persuasive listening and acknowledgement.

Social Media. To help virtual team members learn about each other, use Facebook, LinkedIn or other resources.  Encourage local teams to meet and get to know one another at company-sponsored functions. It will build a stronger sense of community. Ensure your Social Media and Code of Conduct policies have been clearly communicated to reduce inappropriate comments and activities, and ensure confidentiality of proprietary information at the same time.

Technology for Meeting Resources. People learn differently. When working with off-site team members, use on-line resources to help participants visually understand others’ ideas and keep them engaged. Keep graphs and charts simple. People also read and comprehend in different ways. So distribute any narrative materials days before the presentation and require attendees to read them ahead of time. Have someone other than the facilitator handle the logistics during the meeting, and keep everyone focused on the discussion.

Strategy and Focused Action Creation. Depending upon the size of the team, include team leaders (and if possible, team members) along with the executives to create goals and intentions. This will increase clarity and reduce future ambiguity when “group think” attempts to thwart results. Executives will be emulated! They not only need to know how to work well with others, they need to remember that their job status doesn’t make their insights more important or correct than anyone else’s. This provides an opportunity for everyone to learn from one another. Develop good decision-making skills while avoiding potential pitfalls.

©Jeannette Seibly, 2011

Leaders Hire Coaches – They Need the Help!

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By Jeannette L. Seibly and John W. Howard, PhD

 

  • Do you think of yourself as a leader?
  • Does someone pay you to be a leader?
  • Do you want to be a leader?

If your answer to any of these questions is an emphatic “Yes!”, ask yourself some more questions:

  • Do you promote a vision, mission, and purpose for your company–yet no one follows you?
  • Do you empower others–yet these same people criticize you?
  • Do you allow ongoing conflicts among managers?
  • Do you avoid admitting a mistake?

If you answered any of these questions “yes”, you are among the vast majority of us who could benefit from coaching! A good coach can be critical to any leader’s success.  Listening to, even learning, theories and concepts will not necessarily result in leadership. Coaching provides real-time feedback, while projects and people issues are being handled. It can develop and strengthen solid leadership skills. Coaching accelerates growth and contributes to success!

A good coach can help you:

  • Set and achieve goals! If you don’t know where you’re going, how will you know when you get there? To achieve results, you must set goals and develop a structure to track and ensure progress. Put together action plans and review them frequently!
  • Be consistent! Maintain your commitment to fulfill your goals, even when “you’ve hit the wall” and it looks like failure may be imminent. This sends a very clear message to your employees.  It says they can trust you in good times and bad. It helps them make better decisions, and keeps them in action.
  • Work with and through others! This will help ensure that your results will be on time and within budget.  Poor communication skills are a major factor in leadership failure. People are too often promoted for their successes, without assessment of their communication skills.  Simply put, the higher up the corporate ladder you climb, the more people rely on your communication skills.  A leader with poor communication skills must improve, or negotiate another position without people responsibilities. The good news: Good communicators are coached, not born.
  • Listen to those with different ideas! Most people consider themselves good listeners, but they do not always hear the critical factors that keep customers and co-workers happy and satisfied. Knowing how to get a point across while listening to others, particularly when what you hear is unpleasant, can make or break your career!
  • Handle conflict promptly. The sooner you’re able to resolve conflict, the less likely it will negatively impact your people, projects, and customers.  Work will always include disagreements, differing points of view, and concerns that people bring from outside. The key is to resolve issues promptly, effectively and efficiently, while empowering the people involved to work them through.
  • Being accountable for ALL the results, including your own growth, is a true mark of a leader.  Being accountable entails managing details, and acknowledging results—both positive and negative. Let others take credit for a job well done.

As a leader, hiring a coach can accelerate your growth and success. You will see your weaknesses faster and more clearly, and develop your strengths sooner and more fully.  The fact that you are open to coaching will inspire confidence in your co-workers and customers. If your goal is to be a good leader, start by hiring a good coach!

© Jeannette L. Seibly & John W. Howard, 2005-2011

Jeannette Seibly, Principal of SeibCo, LLC, Transform Your Business. We provide straight talk with million-dollar results. Contact SeibCo, LLC @ 303-660-6388 JLSeibly@SeibCo.com Jeannette is also the author of Hiring Amazing Employees.

John W. Howard, Ph.D., owner of Performance Resources, Inc. helps businesses of all sizes increase their profits by reducing their people costs. His clients hire better, fire less, manage better, and keep their top performers. He may be reached at 435.654-5342, OR jwh@prol.ws

We Hire for Job Skills and Fire for Poor Job Fit

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Many employers have taken note of Starbuck CEO Howard Schultz’s recent call for companies to create jobs and improve their own businesses. The problem is that hiring to create jobs does not necessarily improve businesses if antiquated hiring practices do not ensure good job fit!

There is a plethora of information on how to recruit, interview and hire the right person, from good strategic and sustainable business practices, to woo-woo. Many employers have relied upon traditional practices for too long. They still fail to understand the whole person they are hiring, not just the person’s alleged skill-set. If you continue to do what you’ve always done, you’ll be perpetually in the hiring-then-firing-trying-to-get-it-right loop.

Get started, now. It’s important to know your numbers. The costs of turnover, honeymoon period, and poor promotion or transfer choices can quickly off-set any tax credits. Numbers give credibility for the need to create a truly sustainable strategic hiring system. It’s important that everyone is committed to real results; it is too easy to be lured back into old habits.

Recruiting. An on-line application process will snag top talent faster than expecting them to snail-mail you a resume with cover letter. Cast a broad net to ensure you’re attracting the right candidates. Include a ten-question format to clarify their job skills, experience, education and career intentions. It will help you find those hidden gems. Do not get caught in the trap of relying solely upon key word searches or skimming applications and/or resumes. 

Interview. Train your hiring managers how to conduct legal and effective interviews. Design structured interview questions to determine a candidate’s actual skill set and experience. Do not rely upon the interview alone to make a good hiring decision. Beware. There are many well-trained interviewees who know how to tell you exactly what you want to hear.

Assessments. Use valid assessments that meet the Department of Labor requirements. They provide good, objective information that is not obtainable in interviews, or by reading a resume or application form. They provide insights into the candidate as a whole person. Use job match pattern technology to determine job fit. 

Background and Credit Checks. White collar crime is on the rise, especially since many companies do not prosecute for theft or other illegal activities. In addition to using background and credit checks, include a core value assessment as part of the on-line application process. This can help to eliminate potential hiring problems.

Employment Verification and References. Both are important to ensure all the information you’ve collected is indeed verified. Ask for professional references and call them to affirm the information submitted by the candidates. If you’ve done a careful job of collecting authentic information, there should be no surprises. 

While this may sound time consuming, documenting evidence to fire someone actually takes more time, money and energy than hiring the right person! Furthermore, the in/uh-oh/out scenario associated with this sort of turnover can sully your reputation. The right person in the right job actually helps you keep customers and grow your business, (think, make money). Having the right people also ensures you attract and keep other great employees too. Then you can truly be free to focus on improving and building your business.

©Jeannette Seibly, 2011

Do Leaders Use Common Sense with Social Media?

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In today’s world, social media venues keep people connected and let others know about your products and services. They can develop the camaraderie necessary to trigger the waterfall effect of “know me, trust me, buy from me.” However, as leaders, social media can make or break your career or business if not used wisely.

There are differences in what is appropriate for business professionals to post and repost, versus an individual who is merely exercising her/his personal liberties. All too often, there is such a fine line between the two, it is best to keep in mind these postings can be viewed by everyone, not just your friends. Unfortunately, most people will not differentiate between what they consider to be poor business acumen and personal fun.

Some examples:

  • Posting inappropriate pictures of people’s anatomy, signs, etc.
  • Dissing a company, or venting about your boss, co-workers or customers.
  • Inadvertently violating privacy laws (e.g., HIPPA in the United States).

Company Policy. Today many companies have already faced the challenge of writing social media policies to communicate clearly the difference between acceptable company and personal usage. These guidelines help employees (and executives) clarify what is appropriate to be posted and reposted. Keep in mind that any posts (e.g., pictures, commentaries, ideologies, etc.) must clearly be viewed as your own, and not a reflection upon your company/employer. Understand current and future employers and customers may view your postings from a different perspective. Unfortunately, they may infer that you don’t have the business savvy or leadership common sense to work in their company or be promotable within your own company.

Global Market. Although it is true citizens in many countries throughout the world have the freedom to say what they want, when they want, doing so can hinder their ability to attract new clients, or keep current ones. Especially since most social media venues are world-wide, take into consideration any cultural differences when posting. What may be considered normal in one country may not be acceptable in another one. Writing disparaging remarks about your company, boss, co-workers, product, and services might cause slander claims in many places around the world. Adhere to this familiar personal rule: If you can’t say something nice, don’t say anything.

Privacy. Complaining about your customer’s requests or client’s peculiarities will only hurt you, and may even cause them to leave. Or they may be vocal in return, and cause you to be terminated. Be sure your employees (and you) understand confidentiality and how to abide by it. Not talking about others on social media venues would be the best practice. If you need to vent, talk with your coach. Here’s a sobering thought: Once posted, your rants may be available for others to view for a long time … maybe even throughout your lifetime and beyond.

©Jeannette Seibly, 2011

Is Innovation Thwarting your Business?

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Many companies today want to get on the technological fast train. They love to change systems simply for the joy of having the newest best thing! They falsely believe that to be competitive they need to be different, innovative, or ahead of everyone else. The problem is when companies move too fast, their creativity may cause them to lose sight of the company’s vision and mission. By moving too fast they may fail to create the buy-in necessary to embrace change. They make it difficult for their customers to understand time-saving value and actually enjoy the new product or service.

Remember, change requires people to operate outside their normal habits. Most people don’t like to be forced to do that!

First, listen to the customer. The old adage, “If it isn’t broken, don’t fix it!” may no longer be appropriate. However, if it normally works most of the time, simply make small adjustments to simplify, save time and allow others to work smarter. Communication is the key. Anything new needs to be easily and quickly understood. Be sure that you include your customers in a structured brainstorming process when creating any new product or service, or overhauling your systems.  Failure to do so may have customers talking with your competitors.

Second, keep it simple and straightforward. Unfortunately, people who design systems may not have a comprehensive business perspective or direct interaction with the customer. Innovation costs money. Ineffective innovation may result in losing customers. Create the blueprint. Run it by the people who actually will use it. Calculate a Return-on-Investment prior to launching an initiative. It is good business to run a parallel system while piloting the new – just in case.

Last, but never least! Training is the cornerstone for success. Start with your internal users and others within the company. Be sure they understand the reason and benefits for the change. Help your sales and customer advocates understand how to communicate the changes in a positive and easy to understand manner. Everyone will have a conceptual opinion about whether something should work or not, particularly if they are hearing about it for the first time. Before following those suggestions and making any changes, require people to use it. If you’ve included them in the planning for execution and implementation, you’re less likely to get any pushback until real issues arise.

©Jeannette Seibly, 2011

Bounce Back from Tough Times

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Every business owner and executive has experienced tough times dues to circumstances beyond their control. When tough times occur, some of us become fearful and stuck. We stop doing what needs to be done. We allow doubt to permeate our decisions. This may sound pessimistic. However, the simple fact is there are challenges in everyone’s life and in every business. To transform anything, you first need clarity of the facts. Wallowing is not an option for successful businesses and business professionals!

Move Forward. Unfortunately, many wait until they feel defeated before implementing structures to move forward. If you perceive yourself to be at the bottom, the only way to go is up.  Don’t wait until you get angry or disgusted with yourself for being in that position. Talk with your boss, mentor, or coach for objective ideas to help create new systems or opportunities,, small changes that can provide a bigger payoff. Now! You need to incorporate a sense of urgency; waiting itself can be the crux of the matter!

Change can be good. There is a misperception that change means something is bad. Too often this mental monologue gets triggered when people and businesses resist making the changes required in order to survive! Instead of hoping change won’t happen, do one thing different each day.  For example: drive to work a different way, talk with a different type of prospect than the norm, read one company goal at a department meeting and discuss its impact on customers, etc. In fact, many times change is just the antidote required to see your situation from a fresh perspective and enable you to take new actions. 

Talk it out responsibly. The fact of the matter is, regardless of how upsetting your situation may be, others have already been through a similar situation. Find someone to talk with (preferably an outside business advisor) and share the facts and your fears. Be responsible for what you share with insiders. Unfortunately, sharing uncertainty can come back to hurt people in management, due to the myth that they should have everything handled!

Take control. While you may not have control within your company, you always have control of your life. Have a conversation with your boss about taking on an assignment you’ve always wanted. If you’re an executive or business owner, take time to review your company’s strategy. How do you “breathe new life into the plan?” Work with a business advisor to effectively combine your business strategy with tactical requirements, without losing sight of the company’s direction. As a business professional, if you don’t like your career more than 50% of the time, this may be the time to get out of that career.

Be thankful. As unpopular as this may sound, be thankful for the challenges. Challenges will make you a stronger, more competent business professional. If handled properly, you will see and pursue new opportunities.  Challenges can be the building blocks to being happier, successful and finally achieving hoped-for financial rewards.

Get started now! Contact your coach and business advisor today! 

©Jeannette Seibly, 2011

Improve Your Results

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With the economy providing a roller-coaster ride, it’s more important than ever to stay the course in your business or career. While modifications may be required, making changes without clarity is not a wise course of action. Remember the fable of the tortoise and the hare? While the hare was faster, he wasn’t able to sustain his activities. The tortoise kept going. Steady and straight. He won!

The key to improve your results? Take action now!

Know Thyself. You can build faster and stronger results using your strengths. Every weakness has strengths, every strength has weaknesses. Many people like to think they know themselves. However, it’s hard to see yourself from others’ perspectives. Along with your coach, use a highly qualified assessment tool, which will provide clarity of how you interact with others. Highly qualified means that the assessment tool meets Department of Labor guidelines for hiring and selection. These tools require quantifiably higher validity and reliability (think, accuracy) than most others on the market can provide.

Set Compelling Goals. With all the current uncertainty, many business professionals are tempted to either make pie-in-the-sky goals, or set goals so small, they do not make any measurable difference. Not only are these changes unlikely to happen, the go-nowhere process creates unnecessary stress for you and your employees, financial expenditures and loss of energy. Make goals realistic, do-able and quantifiable. Work with your business mentor to ensure you’re on the right track.

Create Focused Action. This is the key to success. Too often we set goals and forget to set up structures for fulfilling these goals. Busy work does not equal focused action! Work with your coach to ensure you’re working smarter. Take small steady steps each day. It’s better than putting everything off until it’s either urgent or your prospects have moved on.

(c)Jeannette Seibly, 2011

It Starts with Small Steps

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Achieving any new result in life or building upon success, requires starting with small steps at first. Just as a baby first starting to walk, you may be hesitant in the beginning. As babies become less wobbly and gain confidence, they take more steps and they walk. Then, they are walking all over the place due to this new-found freedom.  They have built a new habit.

As adults, we too often attempt to go for the big win and are unable to sustain the required activity. Or we falsely believe the systems we’ve built for our first victory will work on our next one. Or we’re waiting for people and things to align; but, there is always something missing. Or we start with the wrong questions and can’t seem to find the right answers!

To get started:

Brainstorm for Clarity. If you start with the big questions (e.g., How can we make a million dollars this year?) most employees and even executives shut down their thinking.  Or they base their remarks on something that worked elsewhere. Instead, ask simpler questions that most people can answer, (e.g., “What’s one step we can take to improve our customer relationships?”). Listen to all suggestions. Pick only one to focus on at a time. When you ask the simplest questions to get started, people will be able to answer them.

Build on Focused Action Steps. Same principle. What’s one small step I can take today that will move me closer to my results? Keep it simple and smart! Instead of saying, “I’ll make ten calls today,” and fail to pick up the phone. Say, “I will have one conversation today for new business.” This may mean picking up the phone or attending a networking meeting.  This will help recondition your brain to create a new success-habit to build upon. If the step fails to produce a consistent result, simply make it a simpler step!  The key? Break down the step until it’s doable each and every day! This will allow your brain to support the actions you needed to build the results.

Hire a business advisor. In today’s market everyone is looking for “free” or attempting to be “lone-rangers.” This attitude alone will hinder your business results. There are four and one-half months left in 2011 to achieve this year’s goals. Hire an advisor to help you reinforce the steps needed to achieve the results you desire. Let’s get busy and make this the best year yet!

©Jeannette Seibly, 2011

Economic Doldrums

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Tired of all the political bantering? Has it got you down? Has your business or career been suffering, making it hard to stay in action?

First, ignore dismal news. Many companies and careers are flourishing. Regardless of the economy, take key steps NOW.  Don’t wait until the never-ending political rhetoric has subsided.

Second, complete the following:

Learn to Brag. Take time to conduct an inventory of everything great you’ve done, all the successes your business has experienced. Put this information together into a short (very short!) one to two paragraphs. Share them at networking meetings, elevator introductions and opening remarks at sales meetings.

Show appreciation. Take time to say thank you to all of your employees, customers, vendors and suppliers. Don’t forget business associates who have been helpful. If you can’t afford to take them to lunch, buy them a cup of coffee. Send them a thank you card – hand written is best. If you can swing it, send them a book, or simply provide a gift card. Don’t forget to send hand-written thank you for any gifts you’ve been given. It’s unprofessional to neglect expressing gratitude.

Move forward. It’s time to hire a coach/business mentor to refocus your activities. There are five months left this year! That’s time enough to achieve your goals for 2011! Most professionals who succumb to the doldrums find other things to do to keep their minds occupied … and do not achieve hoped-for results. This is nothing more than creative avoidance!  You are much more likely to succeed if you have someone to help you be accountable for taking the focused action steps necessary. A good coach can also help you find the right short-cuts! A good coach not only inspires action, s/he tells you to “cut it out” when you become unfocused.

©Jeannette Seibly

Master Leadership

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Leaders have learned the secret! Mastery, like anything, requires on-going practice. Your attitude towards learning how to achieve success requires developing a muscle. Adapting a “high-level” attitude usually signifies that you may have the title and compensation, but limited followers. Roll up your sleeves. Get involved. Earn respect.

Here are five critical components of being a leader others choose to follow.

Initiate and Make Things Happen. Create a direction for you and your employees that supports the Mission and Values of your business. Be seen as the leader. Walk the talk. This  is crucial for your employees, customers, vendors and communities to see you as a leader. Execute plans by focusing on how to get to where you want to go, step by step. Don’t buy into the usual array of excuses. Focused action plans are critical if you are to achieve your goals.  

Core Values. Tell the truth, but be tactful. Blurting out you don’t like the color of someone’s tie or dress will only hurt their feelings. Being afraid to ask good business questions, or being unable to answer them yourself, hinders your ability to build solid company practices and results! Relentlessly ensure your business is in compliance with the law and contracts. A handshake still means something in many companies. Always honor your verbal agreements.

Hire the Best. To grow the best business, consistently hire only the best. Reliance upon traditional hiring practices thwarts this critical element of leadership. Use scientifically validated assessment tools to help you better understand your employees and enable them to craft the career of their dreams! Build on talent. Engagement and inspiration occurs when you become a laser-like coach. Employees feel understood. They value your leadership. 

Get real! Putting frosting on mud does not make it a cake. It’s simply frosting hiding the mud! If you rely upon excuses to support your inability to achieve results, it’s time you learn how to operate outside your comfort zone. Stop making decisions based on tiny fragments of information; normally these bits and pieces have no truth to them! Don’t rush – get both sides of an issue – both factual and human perspectives. Make the right decisions and implement them in the right manner.

Build on your strengths. We all have inherent business strengths and weaknesses. Hire a business advisor to help you with the strategy. Hire an executive coach to ensure you’re doing all the things you should do but don’t really want to do, so you can achieve your goals. In the process you’ll learn a lot about yourself. You’ll become the strong leader others want to follow.

©Jeannette Seibly, 2011