Trust

Do you know when to trust the data or your instincts?

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Successful leaders have to grapple with this dilemma often. They believe their intuition is telling them what the true answer is. Or, they want to trust the numbers. However, intuition can be wrong and 100 percent reliance on data can send you down the wrong path too. Developing a strong business balance between statistics and your sixth sense takes experience, time, and practice. As business owners and executives know, making the wrong decisions can cost the company more than money. It can also cost their reputation, clients, and top talent.

What do you do when you don’t trust the data? Trust the process. For example: When you hire a person based upon your gut reaction, even when the facts disagree, you didn’t trust your selection system. The truth is, failure to pay attention to good objective information will negatively impact your decisions.

Better questions to ask yourself: Do you know how to correctly use qualified hiring tools and follow a strategic selection process? (BizSavvyHire.com)  Do you have an unconscious habit of hiring and firing until you find the right person? (Hint: Honestly look at your turnover numbers.) Asking these types of questions can help you determine the underlying (aka real) reason you may not trust the data. 

Which one do you trust when your data or intuition is contrary to others’ opinions? Trust yourself and be open to being right and wrong. For example, many times when a company is experiencing difficulty achieving results, it’s because a controlling leader or dominating team member made erroneous judgments based heavily on facts or feelings. Learn to ask good business questions and listen to people’s responses. Being open to changing your mind doesn’t mean you have to. However, being adamant that you are right is usually a sign of impending disaster.

Strong leaders trust themselves and know how to develop win-win outcomes by working with and through others. They are prepared for the downside of any decision. They use their results as dashboards to develop trust in themselves and others when making balanced factual and intuitive decisions.

©Jeannette L. Seibly, 2013

Are you a trustworthy boss?

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I recently received a call from a new boss who wanted to know what type of “penalties” he should apply because his employees were not responding to his emails fast enough.

The more important question would be why are they not responding? Are they unclear about his request and timeline? Are they incredibly busy handling his clients’ needs? Does he have a bad tendency to make all his requests “Urgent?” Although his employees might not see his management style as autocratic now, it won’t take long for them to stop trusting him if he relies upon “threats” to get the job done.

The bottom line is that in order to build a company of loyal employees, you need to create a level of trust between you and each of your employees. Continually threatening people with loss of jobs, perks, or being written up, will only cause them to lose their trust in you. It’s hard for employees to do their work when they are fearful.

Emails. If you need to send additional requests, mark them “Second Request,” THIRD Request,” or FOURTH REQUEST at the beginning of the subject line. If it is Urgent, do the same. However, don’t use these terms often or they lose their attention grabbing effect. Normally give them at least 24 to 48 hours to respond. If it’s not urgent, provide a suggested “due date” for their response.

Pick Up the Phone. If it is truly urgent or complicated, or you don’t have strong writing skills, call them. Person-to-person dialogue often prevents misunderstandings. It’s your responsibility as the boss to exercise persuasive listening skills to ensure your employees understand what you are requesting.

Quality of Work. If someone does not have the skills to do the work, simply sending it back along with an implied or even overt threat will not get you the quality of work required. Take time and walk them through exactly what you need, and the format you need it in (e.g., Word, Excel, numbers, graphs, columns, etc.). Keep your requirements simple if someone is developing their skills.

A woman with specialized technical skills was hired by a company to help them avoid lawsuits. However, her manner of interacting with the management team had them failing to respond to her demands. Instead of her boss talking with her and offering her guidance, he simply waited until the lawsuit had been averted and fired her!

Coaching. Simply getting what you need from someone and firing them without warning only compels others not trust you or your leadership style. If someone needs help to improve interpersonal, management and/or project skills, provide them with the necessary training. Arrange for their own coach (from outside the company) to help them excel in their current position or as they move through a necessary job transition.

Bottom line? When people are not responding in a respectful manner and are busy taking copious notes, there is no trust. Work with your business advisor and take an objective look.  What do you need to transform in your approach and management style to be a leader who elicits trust, a leader others want to follow.

(c)Jeannette L. Seibly, 2012