Hiring Solutions

How to Use Technology and AI to Attract and Hire Top Talent

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Many social posts and media highlight AI’s value in automating hiring. But they overlook that human interaction is still required.

AI and Technology Excels At:

  • Finding candidates
  • Screening for basic qualifications
  • Scheduling interviews
  • Managing communication
  • Tracking candidate progress

AI is Only as Good as a company’s hiring clarity and systems programming:

  • Cannot infer job success factors a company or hiring manager has not defined (e.g., requiring a four‑year degree vs. hiring for job interest (financial interest for accountants).
  • Overvalues credentials (e.g., degrees and job titles) and dismisses non‑traditional work (e.g., gig driver).
  • Cannot improve a job description or ad that is vague, outdated, copied, or contains bias from past hiring decisions. Instead, AI will amplify and automate those flaws and use these biases. The results are not legally defensible.
  • Can send “thank you” letters, but relies on consistent communication programming – or it can damage a company’s reputation.
  • Cannot build trust if auto‑responses feel cold or systems fail to notify managers of scheduled interviews.
  • Doesn’t recognize and value every job candidate as a potential customer, future contract decision maker, or vendor/supplier.

What AI and Technology Cannot Do Right Now:

  • Tell the difference between subjective and objective data
  • Listen and determine a candidate’s coachability, resilience, or job curiosity
  • Evaluate job candidate conduct during an interview (tone, listening skills, trust‑building, authenticity)
  • Make a hiring decision
  • Provide legally compliant interview questions or deep‑dive questions into responses
  • Replace qualified assessments (validated, reliable, legally defensible tools)
  • Note: AI‑powered personality quizzes are not validated for pre‑employment or promotion use.

AI Legal Risks Often Overlooked:

  • Several states require transparency when AI is used in hiring
  • Some states require bias audits of automated hiring tools
  • The EEOC has issued guidance on AI discrimination

Companies relying on AI without understanding these requirements expose themselves to compliance risk and potential legal challenges.

AI is a tool … not a decision maker. Human discernment is still the differentiator and a critical piece in the hiring and selection process.

©Jeannette Seibly 2026 All Rights Reserved

Written with help from AI

Jeannette Seibly is a Talent Advisor, Leadership Results Coach, and Business Author with over 33 years of experience guiding people to empower themselves, transforming workplaces into places that work, and shaping leaders who truly lead.

Want or need to improve your hiring results? We all do. Let’s schedule a conversation to determine where you need to focus first. Contact me to understand and use the power of objective data when hiring.

Using Hiring Assessments to Revive Your Bottom Line

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“I started using the right hiring tools and have improved my bottom line.” President, Engineering Company

Companies everywhere must focus on strategies to improve team performance and revive their bottom line. Today, more than ever, there are many qualified job candidates seeking employment. But one bad hire can hurt a company’s retention, revenues, and results.

It starts with hiring and selecting the right employees for the right job … aka job fit, the first time. The challenge is too many companies spend more time evaluating equipment and systems than focusing on using the right tools and hiring practices to find and attract the right people who will use these systems.

“It is not experience that counts, or college degrees or other accepted factors – success hinges on fit with the job.” (Source: Harvard Business Review, Vol. 58, No. 5)

Today, more than ever, collecting objective data by using the right assessments for hiring and selecting the right employees will determine your company’s success and revenues.

Cost of Poor Hiring Practices

As a leader, you know your turnover rate. In fact, you may be proud that it is below industry standards. Yet, the truth is, you do not know how the actual costs of your current hiring practices impact your bottom line. (Think of the client you just lost and the intangible costs!)

Now is a great opportunity to calculate the cost of a bad hire, and how much it costs you to promote the wrong person, or lose a talented team member. When you do this, you will realize you’re losing money each and every quarter, even though your bottom line may be acceptable … not great … just OK!

Not All Assessments Are Created Equal

Not all assessments are designed for hiring and selection purposes. For example, AI‑powered personality quizzes are not validated for pre‑employment or promotion use. Using assessments that have not been statistically validated for pre-employment and selection purposes can get you in legal trouble, and have you rely on subjective, not objective data. Also, the wrong assessment will cause you to hire the wrong person for the right job OR hire the right person for the wrong job.

Why? People are like icebergs: they only let you see what they want you to see and what you don’t see under the surface is often far more significant and costly.

Using the wrong assessment or no assessment at all, allows candidates to tell you what you want to hear not what you need to hear. (Note: most hiring managers miss lies, misinterpret facts, and fail to listen to what a job candidate is actually saying. Deep diving using the Rule of 3 can discern the truth and overcome these issues, if you are listening.)

For example, candidates will…

  • Talk about the skills and talents they don’t use appropriately. (Or, haven’t used ever.)
  • Share achievements they didn’t accomplish. (Team work v. individual contributions.)
  • Win the job offer and not be the same person that shows up to work. (Or, ghosts you!)

These avoidable hiring mistakes will hinder your ability to revive your bottom line, and improve your retention and results.

Use the Right Assessment to Ensure Job Fit

You would not use a screwdriver to put a nail in the wall. The right tool is a hammer. Using the right assessment tools are no different.

There are over 3,000 assessments in the market today. Most do not meet the Department of Labor’s 13 Guidelines for Using Pre-Employment and Selection Assessments (See: Testing and Assessment: An Employer’s Guide to Good Practices, Department of Labor).

How do you choose the right assessment to determine job fit and core values?

There are two options:

  1. Read the DOL’s 13 Guidelines (citation noted two paragraphs above) and review the technical manual for each assessment. A qualified assessment will have a technical manual showing statistically that it meets the validity and reliability guidelines and all other requirements for pre-employment and selection purposes. The key is to ask for the technical manual and refuse to use an assessment for pre-employment and selection purposes without one.
  2. Talk with an assessment expert to guide you through the process.

When you take the time to select the right assessments and use them as directed, they work and will positively revive your bottom line.

*Source: “Hire Amazing Employees: How to Increase Retention, Revenues, and Results!”

©Jeannette Seibly, 2015-2026

Jeannette Seibly is a Talent Advisor, Leadership Results Coach, and Business Author with over 33 years of experience guiding people to empower themselves, transforming workplaces into places that work, and shaping leaders who truly lead.

Do you have questions about how to use qualified assessments to get the best results? Contact me to understand the power of objective data.

The Power of Discernment Improves Retention, Revenues, and Results

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When researching this important skill, I discovered that discernment can have a religious context. This article only focuses on leaders and bosses developing and utilizing this important skill. 

Every leader must deal with data, people and situations where lies are told, false truths are believed, and subterfuge gets in the way of achieving intended results and win-win-win outcomes. It’s where your ability as a leader must develop the skill of discernment to support your retention, revenues, and results. That is how you build trust and loyalty.

Definition: Discernment is the skill in making careful distinctions, especially in matters of truth, value, or character, and often involves making wise judgments. (Merriam Webster)

Utilizing this skill requires looking beyond the obvious, integrating your experience and emotional intelligence, and noticing discrepancies in data, conversations, and situations. Your integrity and ethics can support you (or not) in working through these insights instead of relying solely on superficial appearances or false facts. It’s always better to admit you don’t know the truth, rather than, lie about it.

How Do Lies and Half-Truths Occur?

When you rely on:

  • People’s words. Many people are poor communicators and listeners.
  • Social posts and media: There are many false facts.
  • Feelings and Skepticism: These often get in the way of hearing your intuition or gut.
  • Authority, Title or Degrees: Too many people fail to dive deeply into the basics and misstate facts and potential outcomes.

How to Improve Your Ability to Discern Fact from Fiction

First, and foremost … remember … discernment is a process. There will be times you will be wrong! When this happens, use diplomacy and apologize. Then, move on.

Breathe and Allow Silence. Put aside your know-it-all mindset in conversations. Too often you attempt to cover up uncomfortable pauses by filling in the silence. Your impatience gets in the way (often) and you miss important data and other information.

Listen and Learn. Ask open-ended questions to get started. Then, ask direct questions when focusing on the facts and truth. When responses go off track, bring their focus back to the topic at hand. Example: It’s very important during hiring, job promotions, and job transfers to be open to hearing what you don’t want to hear.

Deep Dive. Use the Rule of Three to determine the truth and relevant facts. Remember, spotting lies or exaggerations are far harder than people think.

Develop Your Intuition. Feelings are not the same as intuition or gut reactions. Feelings are past-based and signal an issue or issues you’ve not handled yet. Intuition comes out of the blue. It won’t tell you what to do but signals there’s something more to learn. Rely on conversations and not mental gyrations to uncover the truth (e.g., be careful of your biases or snap judgments).

Misinterpretation. This happens often. Too many people, including leaders and bosses, have poor listening and communication skills. When speaking they are unable to adequately put into words the facts — they are not lying, they are limited in their ability to express themselves. When this happens, ask the person to show you or draw a diagram of the issue.

Leadership Blind Spots. We all have them. These can get in the way of being open to hearing what others have to say, and clarifying what is true and what is not. Use a qualified job fit assessment to discover what your blind spots are.

Temper Your Need to Be Right. Egos discount what others have to say, or diminish or dismiss their ideas, concerns, or thoughts. I know of a manager that normally makes people feel wrong when they state a fact that he doesn’t agree with. But instead of acknowledging his weakness … he questions people to the point of being ineffective and discourages them from wanting to work with him. This is not discernment! It’s just poor management skills.

What if you are the liar, fearmonger or manipulator spinning things to be different? This can happen when you are unprepared, wanting to look good, or you just don’t care about the results. Remember, the truth normally (almost always) comes out.

Note for skeptics. While you have a difficult time believing anything anyone has to say … there are truthful facts based on the data, person, and situation. Learn how to discern what is true by using your skepticism wisely.

©Jeannette Seibly 2026 All Rights Reserved

Jeannette Seibly is a Talent Advisor, Leadership Results Coach, and Business Author with over 33 years of experience guiding people to empower themselves, transforming workplaces into places that work, and shaping leaders who truly lead.

Discernment is a skill learned over time. Understanding your blind spots as a leader can help you discern what is true and what is not. Contact me to go deeper and uncover the power of developing of your discernment skills.

Want to Be a Great Leader? Create Your Successor Now

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Being a great leader requires preparing your success for a smooth transition, now! Not later.

However, many leaders fear stepping aside.

  • They wait too long.
  • They allow egos to get in the way.
  • They wait until it’s too late due to mental health issues, physical disability, or death.

In fact, many times they leave the job or company, or bide their time hoping no one will notice there is no successor in place.

The other excuse many current leaders face when selecting a successor, is that many potential future leaders are uncertain if they wish to become future leaders. Often, this is due to lack of preparation: training, development, coaching, and being given opportunities now to learn from mistakes and failures, and successes too.

To effectively prepare your successor requires objective insights, accountability for real behavior changes, and a confidential space to work through real issues.

What Can You Do to Prepare Your Potential Successors?

Create Your Own Future. Too often, if you are hanging on too long, you don’t have a “What’s Next?” planned for yourself. But the truth is, you won’t be in your current position forever. So instead of continuing to talk about your future, make excuses, create issues, and ignore the focused action required to move on, hire an executive coach and make a legacy plan. Now, implement the plan.

Assess Who’s Next. When you have a key employee designated to step up, they may not have the skills and talents to do so at this time. Or, they are a great #2 person but do not have the ability or desire to become the #1 leader to move a business or team forward. While they may say they are interested, now’s the time to discover the truth.

Create an individualized succession plan and use an objective job fit and leadership assessment. This is critical in determining job fit in the new role. Use the assessment to guide your conversations and listen for consistency in their responses. Review their results to see where the gaps are, then provide the tools, resources, and coaching required to win. Objective, external insight is essential for successful successor plans, since internal relationships and politics often prevent honest conversations about readiness.

Hire an Executive Coach Now. Hire an executive coach to guide the future successor(s).  Using an executive coach from outside the company ensures any growth and development issues that might occur and limit the future leader remain confidential. An external coach also provides the accountability required to ensure new behaviors stick, something internal leaders often struggle to enforce without damaging relationships that are often overlooked by the boss, HR, and other insiders.

We all have our challenges. These should not restrict any future leader’s ability to move forward if the person has done the work, is ready, and there are no ethical or other integrity issues in the way. If there are issues, address them now, or move on to another person.

Remember, future leaders need a confidential space to work through fears, mistakes, and real challenges — something they cannot safely do with their mentor, boss, peers, or HR.

Select an Internal Mentor Now. The mentor’s role is to guide the future leader through industry, company, and professional changes, and provide executive sponsorship. Many mentors don’t make great coaches due to time limitations, and lack of effective coaching experience. The other consideration is confidentiality. Having a mentor as a coach can limit job transition or promotion opportunities if the future leader is going through a challenging work situation or difficult period in life. Again, if the person does the work, is ready, and has no ethical or other integrity issues, continue to move forward!

Invest in Training and Development. Have your potential successor attend leadership workshops to develop their interpersonal, emotional intelligence, managerial, and leadership effectiveness. Ensure, along with their coach and mentor, these new skills and awareness are being used appropriately and effectively. As mentioned at the beginning of this article, learning to be a leader is a process, not an event. It takes time, and requires holding them accountable and practicing the right skills.

Provide the Opportunities. Now is an excellent time to get them involved in company teams, critical client challenges, trade and professional associations, and other leadership opportunities. Hold them accountable for results, communication efforts, decisions, and the ability to work well with anyone, anywhere and at any time. While you know you can do it faster (and possibly better), you may have forgotten it’s because of your long-time experience. Allow your successor to develop their own experiences (and stories) while you can provide the benefits of your knowledge and guidance.

What Do You Do When the Person Changes Their Mind? This important question is often ignored. Have a conversation to learn why – it may take more than one. The purpose is to determine where you have made the process too difficult, or the person just isn’t the right one. But do not spend time attempting to talk the person into changing their mind — this rarely works out well for anyone. Move on to another person since you should always have more than one key employee who could become a successor.

©Jeannette Seibly 2024-2026 All Rights Reserved

Jeannette Seibly is a Talent Advisor, Leadership Results Coach, and Business Author with over 33 years of experience guiding people to empower themselves, transforming workplaces into places that work, and shaping leaders who truly lead.

Your legacy depends on more than training your successor. It requires preparing them with the insight, accountability, and support they need for success. If you’re ready to build the kind of future required for both yourself and your successor(s),  contact me and we’ll talk through your next steps.

When Employees Refuse to Be Satisfied or Communicate

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Some employees, paid or volunteer, refuse to be satisfied. They’re never happy, something is always wrong, and they blame others for their frustrations. The key resolve? Acknowledge you cannot fix what they refuse to own or communicate about. And, if necessary, employment law will determine how and when to let them go.

The Real Issue Often Isn’t Obvious

Many employees, contractors, or volunteers avoid conversations because they lack the skills, confidence, or willingness to talk things out. Leaders avoid tough conversations for the same reasons. When both sides avoid the conversations that need to happen, resentment grows, stories get created, reasons multiply, and the situation spirals into a no‑win cycle for everyone involved.

Leadership isn’t about fixing people. It’s about creating the conditions for clarity, accountability, and growth. But beware, your ego may be doing the talking and thinking. Self‑reflection is required.

When employees are not satisfied, it can show up as:

  • Hiding behind emails and texts instead of talking
  • Reacting without facts
  • Responding emotionally to questions
  • Being triggered by small things
  • Being a victim
  • Needing to be right
  • Thinking everyone is against them

When leaders encounter these behaviors, it’s crucial to act, determine the real issue, and whether or not you can resolve it.

Good Intentions Aren’t Enough

Some employees (W2 or 1099) or volunteers genuinely want to do well, but they’re never satisfied. They’re unhappy, allow their skepticism free rein, blame others, and drain the team. Here’s what must be in place before you decide whether to keep them or let them go.

1. Job Fit. According to multiple studies, over 80 percent of people today are in jobs that don’t fit them. When job fit is off, communication breaks down, performance drops, and dissatisfaction skyrockets. Use a qualified job‑fit assessment to determine whether the person is correctly placed in the right role, and identify any coaching you may have overlooked and any adjustments to their job responsibilities.

In the future, when you hire, promote, or transfer someone, use a strategic job‑fit hiring process. When followed, it will reduce dissatisfaction and poor job fit. (Grab your copy of Hire Amazing Employees. Note: An employment attorney bought copies of Hire Amazing Employees for clients struggling with hiring. All but one improved. The one who didn’t? Never read the book.)

For a volunteer, the same principles apply: Ensure they’re in a role that matches their interests, strengths, and available time. Volunteers often say yes out of goodwill, not fit. When the role doesn’t align with who they are, they become frustrated, disengaged, or overly critical, just like an employee in the wrong job.

Have a simple conversation and deep dive into the real reason they volunteered. This conversation will usually clarify whether they’re in the right place, need to be reassigned to a role that better suits them, or it’s time for them to move on.

2. Training. Once you have the right person in place, onboarding and training must begin immediately, preferably before their first day. The right‑fit person appreciates training.

The wrong‑fit person:

  • Takes coaching personally
  • Fears feedback
  • Loathes training
  • Interprets direction as criticism

This should be a sign, not a surprise, when job fit is missing.

3. Communication Skills. Many people today lack strong communication skills. They rely on electronics, emojis, and avoidance. During their primary education years, they never developed the depth and breadth needed to express ideas, resolve upsets, or talk things out. This leads to misunderstandings, assumptions, and unnecessary drama. Provide ongoing training and lead by example.

4. Tough Conversations. Avoiding tough conversations only deepens resentment. Leaders must be willing to talk things out, even when it’s uncomfortable.

Role-play with your executive coach. Prepare. Get grounded. One well‑prepared conversation can shift everything or reveal that nothing will change.

It’s up to you as the leader to initiate and take responsibility for listening and communicating in a manner they can hear. Beware of using manipulation or being manipulated. This is an opportunity for dissatisfaction to decrease or for the person to find other opportunities.

5. Let Them Go. If you’ve had the conversations and it’s still not working, and the issue is not harassment or discrimination, it may be time to let them go.

If harassment or discrimination is involved, you must address it immediately with your attorney or HR and document everything.

Letting someone go isn’t failure. It’s leadership.

Leadership Requires Clarity and Courage

Leadership is about creating the conditions for clarity, accountability, and growth. When someone refuses to communicate, take responsibility, or participate in solutions, it negatively impacts the entire team. Strong leaders recognize when they’ve done their part and when it’s time to make a decisive, responsible choice for the health of their organization.

© Jeannette Seibly 2026 All Rights Reserved

Jeannette Seibly is a Talent Advisor, Leadership Results Coach, and Business Author with over 33 years of experience guiding people to empower themselves, transforming workplaces into places that work, and shaping leaders who truly lead.

Review your team this week to identify where job fit, communication gaps, or unresolved issues are creating friction. Then take one decisive step: have the tough conversation, adjust a role, provide training, or reassign or release someone who is not a match. Leadership requires action. Contact me to address difficult concerns and move your team forward.

Why Companies Fail to Hire Top Talent

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If your job ad has been running for weeks, the problem isn’t the talent pool. It’s your hiring preparation, your lack of clarity, and your poor follow through.

We’ve all seen the posts: “We can’t find the right person.” Yet the same ads run week after week, sometimes month after month, while leaders insist they’ve reviewed hundreds of applicants with no success.

Let’s be honest: the problem isn’t the talent pool. The problem is the company, the hiring boss or leader, and/or lack of a clear selection system.

Top talent hasn’t disappeared. It’s being overlooked, filtered out, or scared away by hiring practices that haven’t evolved since 2020.

Why Does This Really Happen?

  • Lack of objective data. This is the #1 culprit. Too many leaders still trust their “gut” which is just bias wearing a nice suit.
  • Lack of clarity. Job descriptions are skimmed, recycled, or written by committee. If you can’t articulate what success really looks like, you can’t hire for it.
  • Combining jobs to save money. Wanting someone who is both detail obsessed and a big picture innovator? That’s not a unicorn. That’s a fantasy. And fantasies don’t reduce turnover.
  • Not involving the team. Instead of asking the people who actually depend on the right person being hire, leaders guess what the job requires.
  • Failure to onboard. If you can’t clearly explain expectations to a candidate and don’t have a 180‑Day Success Plan, you have wishful thinking.

Let’s Get Real in 2026

  • Follow a well-designed strategic job‑fit hiring plan. One client had over 100% turnover. They said, after implementing a structured hiring system and holding managers accountable, turnover dropped below ten percent. (SEE Chapter 2, Hire Amazing Employees for guidance to develop a practical system.)
  • Use qualified assessments. Valid, reliable honesty‑integrity and job‑fit assessments reveal who the candidate really is not who they pretend to be in an interview. (SEE Chapter 9, Hire Amazing Employees)
  • Use a structured interview format. Feelings and intuition derail good decisions. Ask every candidate the same job‑related questions and use the Rule of 3 to dig deeper. (SEE Chapters 4 and 10, Hire Amazing Employees for practical guides to get started. One employment attorney said the questions alone are worth the price of the book.)
  • Stop delaying decisions. Strong candidates won’t wait while you “think about it.” If they meet or exceed requirements, complete your due diligence and make the offer. (SEE Chapter 19, Hire Amazing Employees)
  • Onboard with intention. Culture, expectations, and weekly follow‑up matter. When top talent leaves, others follow. Onboarding is retention. (SEE Chapter 20, Hire Amazing Employees)

The Truth Leaders Need to Hear

  • Companies don’t have a talent shortage—they have a clarity shortage.
  • If you’re still hiring the way you did five years ago, you’re already behind.
  • Top talent isn’t rejecting you because they’re picky. They’re rejecting you because they can tell you’re not ready for them.
  • Hiring is not a scavenger hunt. It’s a strategic discipline.
  • If your hiring process depends on luck, you’re not hiring, you’re gambling.

If you want to win the talent game in 2026, stop treating hiring as a side job. Top performers can instantly tell whether a company is prepared or improvising. The companies that rise will be the ones willing to do the unglamorous work of preparation and follow‑through. Good hiring isn’t luck.

©Jeannette Seibly 2026 All Rights Reserved

Jeannette Seibly is a Leadership Results Coach, Talent Advisor, and Business Author with 33 years of experience guiding leaders and executives to achieve exceptional results. She delivers practical coaching and innovative solutions for hiring, leadership development, and performance success. Successful leaders have coaches—connect with Jeannette to elevate your results and impact in 2026.

Need help discerning what is working and not working in your hiring plan? Contact me for a confidential conversation to ensure you’re ready to hire top talent.

2026 Is Right Around the Corner! Are You Ready to Achieve Real Sales Results?

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As 2025 winds down, every company is asking the same question: are we truly on track for a profitable finish? Some will succeed. Many won’t. And whether you’re ready or not, 2026 is around the corner.

Beyond sales and profitability numbers, objective data is scarce. Too often, we lean on excuses: Why someone couldn’t follow through, or stories like, “our top customer has been out of the country for six months.” We downplay lackluster results and cling to hope. But hope is not a strategy.

In 2026, let’s replace hope with hard data. Let’s turn numbers into strategies, and strategies into results so by year’s end, you don’t just meet your projections, you surpass them.

7 Tips to Achieve Real Results

1. Hire the Right People. Not everyone can sell your products or services, no matter what they’ve sold before. As the old saying goes, “Just because they can sell Cadillacs in Boston doesn’t mean they can sell Lincolns in Denver.” The key is to get real about who you hire and get real data about their natural ability to prospect, persist, and close. Use a qualified job-fit sales assessment that provides consistent, objective data.

  • Low assertiveness: A candidate who is “too nice” may build rapport but struggle to ask for the sale.
  • Team-dependent: Someone who thrives only in group settings may falter when left to hunt alone.
  • Mismatch of style: A polished corporate seller may not adapt well to scrappy startup environments.

2. Coach with Laser-Focused Accuracy. The right job fit assessment also sharpens your coaching. (SEE Chapter 9, Hire Amazing Employees) Address the real “why” behind a salesperson’s struggles. For instance, telling a rep to meet more people when they already have plenty of contacts won’t help. Instead, coach them on how to engage those contacts and uncover buying interest.

3. Stop Relying on Technology to Fix Sales Performance. A new CRM or AI tool won’t magically improve results. These are tools, not producers. Without the right salespeople, technology only makes things worse. Low performers hide behind learning systems, while high performers resent being slowed down from meeting prospects and closing deals.

4. Engage Customers Every Quarter. Quarterly engagement keeps customers loyal and more likely to refer you. Use a scorecard to focus conversations on quality, service, and pricing, and how you can help them in the future. Training is essential to make these discussions effective.

5. Hold Daily Sales Team Huddles. If you’re not already doing this, start now. A 10- to 20-minute STAND-UP HUDDLE each morning keeps everyone accountable. Standing shortens the meetings and makes it harder for low performers to hide. Focus on progress and needed adjustments. Don’t let excuses derail creativity and sales results.

6. Train for the Details. Years ago, a sales expert told me: successful salespeople know the details of their products and services. That wisdom made a huge difference in my own results. Provide weekly training, updates, and stories. And remember, repetition works.

7. Acknowledge Results. Recognition works wonders. Acknowledge individuals and your team by sharing brags. Use a dashboard to show weekly results. This builds support when someone is stuck and motivates everyone to do more of what’s working.

©Jeannette Seibly, 2019-2025

Jeannette Seibly, an award-winning Talent Advisor, Leadership Results Coach, and Business Author, has guided thousands of executives and business leaders to achieve remarkable success over the past 33 years. Her specialty is delivering innovative solutions for hiring, coaching, and leadership challenges—with excellence and accountability at the core.

Want objective, real-world data on your sales team? Contact me today to find out how.

What to “Listen For” During Job Interviews

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As hiring managers, recruiters, and interviewers, too often we listen through our biases and judgments to determine whether a person can do the job or not.

  • We’re listening to respond, which is not true listening.
  • Or, we’re just not really listening for anything and just waiting to ask the next question.
  • Or, we’re contemplating if we’ve already made the right decision about hiring the person (not based on objective data).
  • Hint: If you have a response before the person finishes speaking, you’re not listening!

Skills you may already be listening for:

  • Attention to detail: Do they dot the I’s and cross the T’s?
  • Ability to stay calm under pressure: Do they react impulsively or remain steady when challenged?
  • Be a team player: Do they work well with others, or are they know-it-alls or do-it-yourselfers?
  • Coachability: Ability and willingness to accept feedback and learn from their mistakes and failures.
  • Communication: How well are they listening to you?

How Using Job-Fit Assessments Clarifies What to “Listen For”

Using a qualified and objective job-fit assessment (e.g., PXT Select®) provides “Listen for …” cues in the Selection Reports. These reports outline how a candidate’s thinking style, behavioral traits, and occupational interests align with the role. When you combine these insights with the interview questions in the PXT Select® report, you gain objective evidence of whether the person can do the job, will do the job, and can do the job here.

This clarity helps you know where to probe further, using the Rule of 3 from Hire Amazing Employees, and keeps you emotionally detached from the candidate’s charm or a false impression that can cloud judgment.

Additional Behaviors Worth “Listening For”

  • Consistency between words and actions: Do their examples align with how they describe themselves? Use the Rule of 3 (Hire Amazing Employees) to deep dive into someone’s true ability — not just to complete the skill or task, but to think through the pros and cons of what they are doing.
  • Ownership of mistakes: Candidates who can admit missteps and explain what they learned often bring resilience to the job. Interviewer question: “Tell me about the last mistake you made and what you did to fix it. Who did you talk with?”
  • Curiosity and initiative: Listen for questions they ask about the role, team, or company. Genuine curiosity signals engagement. If they have no questions or it’s clear they didn’t do any prep work on the company, position, or interviewer, you may need to move on.
  • Values alignment: Beyond skills, listen for whether their personal values resonate with the culture you’re building. What common themes do they describe, perhaps without realizing it? For example, if they struggled in the past with a micromanaging boss, how did they handle it? What type of autonomy do they need in this job to be successful?
  • Communication clarity: Are they able to simplify complex ideas, or do they get lost in jargon? Can they explain what they are saying in words others would easily understand?

Practical “Listening For” Habits for You

  • Pause before responding. Give space for silence. It often reveals more than a rushed answer.
  • Notice patterns, not isolated statements. One polished story doesn’t equal consistency.
  • Note emotional tone. Calm confidence differs from rehearsed charm.
  • Separate impression from evidence. Write down what you heard versus what you felt. Then, compare. If it’s not consistent, deep dive into whether they truly want the position or are simply checking a box that they had an interview. Note: If you’re using structured interview processes (questions found in Hire Amazing Employees), it is easier to compare candidates.
  • Document evidence immediately after the interview. Memory fades quickly, and written notes prevent bias and false memories from creeping in later.

©Jeannette Seibly 2025 All Rights Reserved

Jeannette Seibly, an award-winning Talent Advisor, Leadership Results Coach, and Business Author, has guided thousands of executives and business leaders to achieve remarkable success over the past 33 years. Her specialty is delivering innovative solutions for hiring, coaching, and leadership challenges—with excellence and accountability at the core.

Remember during interviews, what you “listen for” can make or break an interview. Come prepared, listen, and ask good follow-up questions to transform a good interview into a great one. Contact me to get the highest value out of your interviews.

How to Hire Salespeople Who Actually Sell

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Note: Don’t have time to read the full article? SCROLL to SEE Executive Summary below.

Hiring salespeople is notoriously tricky. Many candidates look the part and talk the talk. But once hired, they fail to deliver needed and intended results. The cost of a bad hire isn’t just financial; it erodes customer trust, team morale, and your bottom line.

The key? Determine their ability to sell before you hire them. Sales managers don’t have magic wands, and “fixing” poor hires rarely works.

Questions that must be answered:

Are they:

  • Able to generate leads?
  • A self-starter or need prodding?
  • A team player?
  • Able to close an opportunity? (Many become hesitant and are afraid of the required “money” conversation.)
  • Fulfilling promises or making unrealistic ones (e.g., the price will never go up)?
  • Following-up and following-through? (Note: This is one of the biggest mistakes salespeople make.)

5 Smart Strategies to Improve Your Selection Process

  1. Use Objective Data. Ditch intuitive Use the Selection Triad and validated job-fit assessments to evaluate prospecting, presenting, and closing skills. Job fit is the #1 predictor of sales success.
  2. Assess Integrity. Use honesty/integrity assessments to uncover omissions and avoid candidates who stretch the truth. Always verify background, education, and accomplishments.
  3. Test Listening Skills. Ask candidates to summarize parts of the interview: “Tell me what you heard.” Great salespeople listen before they sell. Also, check for openness to coaching, “Tell me about a recent mistake. What did you do? What did you do to correct it? Who did you need to talk with?” Beware of someone saying they never make a mistake. (In fact, move on to other candidates.)
  4. Look for Curiosity. Candidates should ask thoughtful questions about your company, product, and culture. If they don’t, they likely lack the drive to uncover client needs.
  5. Observe Presence and Patience. Watch body language. Do they squirm, interrupt, or rush? Sales requires calm confidence and the ability to make prospects feel heard and comfortable.

Top Attributes of Successful Salespeople

  • Coachability: You can’t coach someone into a job they’re not wired for. Remember, you’re hiring for job fit: thinking style, behaviors, and interests must align with the role.
  • Presence: Great salespeople are fully engaged in conversations. Multitasking is a myth and listening is their superpower.
  • Product Mastery: They know what they’re selling and how it works. They immersed themselves in the details; and, as a result, they build trust and prevent buyer’s remorse.
  • Persistence: They follow up consistently, stay visible, and don’t give up. They stay in contact through sharing articles, actively participate in networking (givers gain attitude), and social media.
  • Relationship Building: They treat every prospect and client like a VIP. They follow-through within 24–48 hours to build credibility and loyalty.

©Jeannette Seibly 2016-2025 All Rights Reserved

Jeannette Seibly, an award-winning Talent Advisor, Leadership Results Coach, and Business Author, has guided thousands of executives and business leaders to achieve remarkable success over the past 33 years. Her specialty is delivering innovative solutions for hiring, coaching, and leadership challenges—with excellence and accountability at the core.

When was the last time you stopped long enough to review your sales teams’ skills? You haven’t? It’s time to contact me!

***

Executive Summary: Hiring Salespeople Who Actually Sell

“When you hire the wrong salespeople, your customers and top salespeople leave.”  Jeannette Seibly

The Problem

  • Hiring mistakes erode trust, morale, and profits.
  • Sales managers cannot “fix” poor hires—selection must be right from the start.

5 Smart Strategies

  1. Use Objective Data – Apply the Selection Triad: structured interviews, validated job-fit assessments, integrity tools.
  2. Assess Integrity – Verify honesty, background, and accomplishments.
  3. Test Listening Skills – Great salespeople listen before they sell.
  4. Look for Curiosity – Candidates should ask thoughtful questions.
  5. Observe Presence & Patience – Calm confidence builds trust.

Top Attributes of Successful Salespeople

  • Coachability – You can’t coach someone into a job they’re not wired for.
  • Presence – Fully engaged, listening is a superpower.
  • Product Mastery – Deep knowledge prevents buyer’s remorse.
  • Persistence – Consistent follow-up builds visibility and credibility.
  • Relationship Building – Treat every client like a VIP, follow-through within 24–48 hours.

Hiring salespeople is too costly to get wrong.

Stop relying on intuition—use proven tools and strategies.

Jeannette Seibly, award-winning Talent Advisor, Leadership Results Coach, and Business Author, has guided thousands of executives and business leaders to success over the past 33 years. Her specialty is delivering innovative solutions for hiring, coaching, and leadership challenges—with excellence and accountability at the core.

Spotting Hidden Talent Easily

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Did you know hidden talent can be easily spotted using a well-designed job-fit selection system?

While many complain about the difficulty of finding “hidden talent,” the reality is that the right person may be sitting right in front of you. Unfortunately, biases often cloud our ability to see candidates as they truly are. Other barriers—such as lack of objective data, unrealistic expectations, and flawed assumptions—can further obscure their potential. The list goes on.

Bottom line: We miss spotting hidden talent due to a lack of good, reliable, and replicable objective data when making hiring, promotion, and job transfer decisions.

Ways to Avoid These Common Pitfalls

Prepare Job Applicants. Send them a helpful video about your interview process and what to expect. For many, this is their first time talking with your company. Provide several interview questions (and be sure to ask at least one or two of these) so they feel comfortable with your selection process. Also, send them a link to the brag book: “The Secret to Winning the Job: Start Bragging!” Many applicants have hidden talents that they need to learn how to share effectively.

Use a Valid Honesty/Integrity Assessment. Make sure it’s a direct admission tool and use only for pre-employment purposes (not current employees). This can help weed out candidates who are good at selling themselves but have things to hide. They also help create safer workplace environments. Be sure to check local and state statutes to avoid asking inappropriate questions (e.g., age, marital status, children, etc.). Contact me for a product brochure.

Conduct Phone Screen Interviews to Gather Objective Data. Ask questions designed to reveal facts about past employment and education. Verifying and documenting are essential. Too often, candidates aren’t honest about their past … they just want the job. (For help creating questions, READ Chapter 10, Hire Amazing Employees)

Too often, we rely on intuitive hiring rather than using a strategic job-fit system and obtaining objective data. Then, we are surprised 2 hours, 2 weeks, or 2 months later when we realize the person who showed up isn’t the one we interviewed. This is avoidable.

Use a Qualified Job-Fit Assessment. It’s crucial to see the “whole person” (e.g., thinking style, core behaviors, and occupational interests). Using the wrong assessment allows applicants to present themselves as they want to be seen—not as they truly are. With over 3,000 published assessments available, it’s easy to select ones not designed or compliant with Department of Labor standards for pre-employment use. How do you know the difference? Ask for a technical manual and check for distortion, predictive validity, reliability, and validity coefficients. (See Chapter 9, Use the Right Assessments and Skill Tests, Hire Amazing Employees) Using the correct assessment, the right way, makes all the difference in the selection process!

Using a qualified job fit assessment helps alleviate concerns about the legalities of who you are hiring.

Interview for Job Fit. Too often, our beliefs about required skills are sabotaged by subjective biases (e.g., good at math = good accountant; friendly = great boss). Ask job-related questions and listen! Hidden talent will reveal itself when you deep dive into their responses using the “Rule of 3” to determine the depth of their skills. (For additional insights on the “Rule of 3” and creating job-related questions, READ Chapter 10, Hire Amazing Employees)

Conduct Due Diligence. It’s not uncommon for applicants to list education, job titles, and companies that don’t exist! Conduct background, licensing, education, and other checks. Using a third-party provider often ensures a thorough and consistent process. (SEE Chapter 17, Types of Checks, Hire Amazing Employees)

Require Onboarding for Best Results. Start when the job offer is accepted and continue over several months. Otherwise, your newest talent may “leave” while still on the payroll. (READ Chapter 20, The Success of a New Hire Is Up to You!, Hire Amazing Employees)

© Jeannette Seibly 2024–2025 All Rights Reserved

Jeannette Seibly, an award-winning Talent Advisor, Leadership Results Coach, and Business Author, has guided thousands of executives and business leaders to achieve remarkable success over the past 33 years. Her specialty is delivering innovative solutions for hiring, coaching, and leadership challenges—with excellence and accountability at the core.

Spotting hidden talent is easy when you use a well-designed strategic job fit system. When was the last time you reviewed your hiring practices? If you want to improve your retention, results, and revenues, contact me.