Career Derailment

Why is Your Leadership Credibility SO Important?

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When busy leaders fail to establish credibility for themselves and their companies, it leaves others wondering about them personally and professionally. Credibility influences the loyalty of internal and external customers. If the marketplace’s perception is that the business, its leader, their products or services are untrustworthy (not credible), this perception drives purchasing decisions whether the perception is accurate or not.

As a leader, your employees emulate you. The keys are to Honor:

  • Your word. Follow through. “I’m too busy” is one of the biggest excuses busy professionals use to justify their behavior. Have you considered, if you’re too busy to follow-through, you’re probably too busy to provide the quality of products and services promised? Get yourself well-organized to keep track of your commitments and find the money to hire necessary support. Develop a dependable system to follow-up and follow-through. Then, follow it!
  • Your company’s vision and mission. Credible leaders consistently make decisions that support their companies’ values. Implement them in a manner that promotes positivity. Too often we follow our ego (aka as our own self-interests) and this quickly limits sustainable company growth. Others will shy away from doing business with you if they perceive association with you could limit their own success.
  • Your commitments. We judge others by their behavior and ourselves by our intentions. What are your commitments? Are you conscious of them when making decisions that impact others? Most people make decisions based upon the tiniest fragments of information and forget about their values and commitments. As a leader, this can be excruciatingly painful if you need to defend your decisions. Instead, apologize and admit when you are wrong. Encourage others to provide you with their opinions and fact-based solutions in the future – don’t forget to include the impact on others. Simply make good decisions based upon all the information you have; your credibility hinges upon them.

©Jeannette Seibly, 2011-2015

I specialize in straight talk with immediate results. With proactive and extensive “people” management experience, I have been particularly successful in coaching and training business owners, their executives and managers, to achieve unprecedented results by working with and through others. 

Build faster credibility when introducing yourself — get your “brag” on with a copy of my book, It’s Time to Brag! http://Time2Brag.com

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Are Your Superstars Getting You Down?

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As a boss, it’s challenging to manage high performers. Most of these superstars know they know their stuff and can produce more than 3x that of other employees. Since they believe others are less knowledgeable and less capable than they are, it sometimes taxes them to listen to others. Even their boss!

If they’re causing you sleepless nights, most likely you aren’t the only one. As their boss, it’s up to you to manage them and their egos, to keep them engaged and growing with your company.

Depth and breadth of experience. We falsely believe that if a top producer does well in one area, s/he will do superbly in other areas, too. Provide them with challenges — not to be confused with busy work, which they are quick to spot and resent. Assign them as a team member in different groups to develop new systems and products. Also, encourage their membership in trade and other professional groups to expand their awareness of industry challenges.

Fail forward. Superstars hate failure and need to learn these inevitable and invaluable lessons. Start by having them assess what worked and didn’t work on a project. This will build insights for future ventures.

Expect good people skills. We often overlook our superstars’ interpersonal skills, even when we see others running from them. When we step into a dispute to resolve it for them, it creates more animosity between the superstar and their co-workers (or clients). Instead, expect them to work it out themselves and learn how to work with and through others to get the job done.

Coaching is essential. Every successful star, in every professional pursuit, has a coach.Provide your top talent an internal mentor and external coach to help them develop their business acumen. Use qualified assessments to help them broaden their skills, particularly in people and project management by including a 360-degree feedback system.

Money is NOT a motivator. While your top producers may demand more and more money, higher salaries will not provide the incentives necessary for them to continue to excel, or stay. Find other ways of compensating them based upon results (e.g., perks, vacations, gift certificates, etc.).

Jeannette Seibly has been an international business and executive coach for over 20 years. She has guided the creation of three millionaires. Are you the next one? http://SeibCo.com/contact

©Jeannette Seibly, 2010-2015

Why are some people lucky?

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“Most people live and die with their music still unplayed. They never dare to try.” Mary Kay Ash

You have goals, dreams, desires and wishes. People who write these down, create action plans and execute their plans are the ones more likely to achieve the results. It’s not luck – it’s not trying; it’s creating, taking focused action and enjoying the results.

The secret for helping you achieve your goals is to write down three must-have’s. For example, if you want a new job, what must the job offer? It could be an increase in pay, certain benefits, job responsibilities, etc. If you want a new home, what must the home possess? Does it need to be located in a certain school district, have hardwood floors, or be a ranch-style home?  These must-have’s will clarify and support your goals.

Next, share your goals with others and refine them as appropriate (for example, the right home may not have hardwood floors and you can have them installed after you buy the home). Don’t be concerned if others don’t readily jump on board to support you. Watching you achieve your goals may cause them to remember their own and realize how far away they are from achieving them. Luck is creating and fulfilling your own opportunities and is available for everyone who gets in action.

Jeannette Seibly has been an international business coach for over 20 years. She has guided the creation of three millionaires. Are you the next one? http://SeibCo.com/contact

What does it take to become a courageous leader?

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    1. Break outside the constraints of how it’s been traditionally done – required to achieve amazing results.
    2. Build on everyone’s ideas — listen and listen some more.
    3. Provide unbeatable service to internal and external customers — each time.
    4. Express your thoughts and feelings responsibly — apologies work wonders.
    5. Manage your ethics and integrity – the impact can last forever.
    6. Oversee your projects for the human experience — not just the product creation and execution.
    7. Enjoy gratitude for everything and everyone – regardless of the circumstances.
    8. Being respected usually outlasts likeability — people’s feelings can be fickle.

Jeannette Seibly has been an international business coach for over 20 years. She has guided the creation of three millionaires. Are you the next one? http://SeibCo.com/contact

What Do You Allow to Stop You?

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You have goals, dreams, desires and wishes. Too often, you allow fears, doubts, lack of self-worth, and other circumstances to stop you! They get in the way of your commitments. You find excuses for not moving forward. Some people create black and white expectations of what must happen first. There are times these demands work, but usually they get in the way of seeing new ways to pursue your future. As a result, you are usually left feeling limited and your real potential is not fully realized.

What is stopping you from taking action? Take a few minutes. Create a list of your top five fears and write down the reasons why they are fears.

You could have the:

  • Desire for a promotion and your fear is leaving your current employer.
  • Goal to earn more money and you doubt your ability to find a better job.
  • Dream to live in a particular geographical area and you’ve never been there for fear of moving.

The challenge for many of you is that you are waiting until your children get older, or you no longer have to be a caregiver for others. So you use them as the excuse to not take action.

Regardless of the seemingly valid reason, create your list. Now, turn it around! What are the top five reasons it could work! Then, list ideas to bridge the gaps between now and achieving your results. Talk them over with a committed coach, friend or acquaintance to see where you are making it harder than it needs to be.

Jeannette Seibly has been an international business and executive coach for over 20 years. She has guided the creation of three millionaires. Are you the next one? http://SeibCo.com/contact

Are your next leaders ready?

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Many companies today are starting to feel the squeeze of needing experienced leadership and looking for it in all the wrong places. It starts with vetting and onboarding your future leaders now and providing them the learning opportunities they need to build business acumen. (Read more on this topic is my eGuide “Companies and Executives Need to Vet and Onboard Each Other!” http://ow.ly/qYzMB)

Onboarding your leaders in new jobs require:

    • An inside mentor and outside business advisor (or executive coach)
    • Building upon strengths and providing opportunities to develop and grow
    • Developing initiative, resourcefulness, and an ability to work with and through others to achieve results through collaborative opportunities
    • Very importantly, coachability. Hiring know-it-alls will only limit their ability to grow, be promotable and your company’s ability to attract and retain top talent.

Use a strategic hiring process to ensure the candidate can do the job now and appears to have the objective ability to be promoted in the future. Qualified selection and coaching assessments along with qualified 360-degree feedback can make a significant difference in selecting and developing the right person, one with executive potential, regardless of past work experience. (http://SeibCo.com/assessments)  

When interviewing candidates for employment or promotions, drill down—most candidates are adept at telling you what you want to hear. Ask the right tough questions and listen to their responses and examples. Many times candidates truly believe they can handle job responsibilities and don’t take into consideration other life commitments, a different work culture, or different expectations required in the executive office. Devise a structure to ensure that if candidates fail, they aren’t automatically fired. You’ve invested a lot of time and money in employees’ success—simply restructure their upward movement in a lateral direction. (For additional insights in how to interview, get your copy of Hire Amazing Employees: Second Edition (http://BizSavvyHire.com)

You Are a Champion

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In many companies, employees are expected to “dummy down” and not share their accomplishments. Statistically women, more than men, have a very difficult time sharing their achievements, since most were taught as children that it’s impolite to brag. The result? Because employees don’t give voice to their successes, they don’t receive the promotions, pay increases, and business recognition deserved. Business owners don’t get the contract bids and industry reputation required to succeed because they don’t tout their accomplishments. There is an art to learning how to brag in a business-savvy manner. Get your copy of It’s Time to Brag! and complete the five simple exercises. Share your successes, and experience increased success. (http://TimeToBrag.com)

(c)Jeannette L. Seibly, 2013

Is your ethical compass spinning?

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When ethical issues get overlooked during the design and implementation of a project, everyone blames somebody else. It’s very easy to succumb to the strongest advocate’s point of view that ethical issues won’t matter. But the problems created by lies or by dismissing the truth won’t resolve themselves. As the leader, you need to guide your team on how to proceed. Make it easy for your employees and peers to bring these types of concerns to your attention—discovering ethical issues down the road usually makes them more costly, if not impossible, to fix. Don’t shoot the messenger! Don’t blame the informer for someone else’s theft or violation of company policy. Is your ethical compass still spinning? Now is the time to call a highly experienced business advisor, someone who can confidentially bring clarity on how to resolve ethical issues. Remember, ethical doesn’t always mean easy!  http://SeibCo.com/contact

(c)Jeannette L. Seibly, 2013

How do you handle the company bully?

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People can be difficult to converse with when they are being bullies constantly in search of special favors. As an executive, you don’t have the luxury of avoiding them. However, you can minimize and structure your interactions to be effective. First, listen to their request. Don’t dismiss it simply based on who’s asking. Second, ask what the return on investment is. Third, have them put it in writing. Fourth, make a decision that works best for the company. For additional insights on how to handle difficult interactions, get your copy of Most Discussions Require More Than 140 Characters! https://seibco.com/books/eguides/

(c)Jeannette L. Seibly, 2013

How does “new normal” impact your leadership?

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The new normal is a paradigm shift. Old thoughts and beliefs are being replaced with new expectations about sustaining and growing our businesses. We may have to take new actions in order to acquire new clients and embrace new technology to meet expanding needs. We may need to refine marketing, sales, and hiring systems or give them a complete overhaul. But we will still need to measure successful operations, financial growth, and strategic planning against the company’s actual results to ensure we’re headed where we want to go. Integrity and ethics will be increasingly scrutinized by prospective customers and prospective top talent in the new normal.  Sometimes these shifts are for the better, and sometimes they are simply a passing fad.

A new executive kept telling the CEO they needed to make changes in their marketing plan and sales activities to attract larger companies. The CEO kept reminding her that “bigger clients are not always better ones, nor do they necessarily provide bigger ROIs.” The company’s strategic plan was deliberately focused on small to medium-sized clients. The new executive was unwilling to adapt and left because of poor job fit after 18 months—and the company grew and prospered because her replacement embraced the company’s strategic vision.

What is your responsibility as a leader? Stay consciously aware of shifting criteria. Some principles will start quietly until they become so loud that they demand your attention. Others are much more subtle and may only hang around until they are replaced by a newer craze or trend. Regardless, don’t follow blindly along. Take charge of defining which changes will work well for your company. Infuse as much objectivity as possible when making any modifications, and don’t forget the human factors, regardless of how small the modification. Your employees’ emotional reactions will create a smooth or difficult transition.

“The grass is greener at other companies” is a myth many job-hoppers believed when taking new positions that promise increased pay and work responsibilities. They may find that their new employer does not offer the same benefits package and other perks as their old one, or that their new bosses are not better people and project managers. Increased work responsibilities could instead simply mean working longer hours with fewer resources!

The key? Don’t become an ostrich with your head in the sand. Investigate and explore the potential impact of any new normal. Consciously choose when, where, why, and how to follow—or not! You don’t want to be left scrambling to refocus on the right things.

(c)Jeannette L. Seibly, 2013