Recently, I talked with a business owner who simply wanted people to show up and do their work. “I know what needs to be done; they simply need to do what I tell them to do.” While this type of mindset worked decades ago, it will never create the loyalty (or level of performance) you wish to build.
1) They may have the answers. Put aside your automatic judgment that it can’t work and create five reasons why it could work.
2) Listen to both sides. When you authentically brainstorm new ideas, processes and procedures, you will come up with out-of-the-box solutions to age-old problems.
3) Open your mind to new possibilities. The way it has always been done will not work today. What can you add gradually, or fade out? Or, what needs a major overhaul. Start doing it now.
(c)Jeannette Seibly, 2010