Change is constant. What worked once, may not work again. Outcomes may not be what we anticipated, long term. Outside factors beyond our control can change even the best of plans. Achieving consistent and intended results requires vigilant attention!
Sometimes the smallest of changes can cost money if we do not catch them! When a plan doesn’t work, we often ditch the whole program instead of looking at the specific component(s) that may need to be altered. We forget employees may not run our systems exactly in accordance with set policies and procedures, thus changing expected outcomes.
A company, fast becoming a leader in their industry, created a strategic hiring system. It worked. Turnover was remarkably reduced. People fit their jobs and enjoyed their work. However, as veterans from the industry joined the team, they refused to trust the new system – it was different from their former cycle of hiring/firing until someone finally stayed. They were not used to following a well-defined system designed for retention. Only after the bottom line suffered, and their jobs were jeopardized, did they jump onboard.
Everyone has their own concept about how things “should” run. The reality is there are many inside and outside influences that can unpredictably vary how things actually do work out. Train your new employees on your systems, policies and procedures; give them the background information about why it works that way within your company. Be sure you have the right employees in the right jobs with the right training to handle outside technology and social media influences. These factors, along with others, will impact your sales.
Review your results objectively with your business advisor – it pays to be focused on the right things daily and catch changes early to maintain and improve your bottom line!
©Jeannette L. Seibly, 2013
Jeannette Seibly challenges you to ask yourself:
- What changes have you had to make to maintain or increase your results?
- Did they work?