Many times we fail to ask the right questions. Even worse, we fail to listen for the true answers. Don’t be afraid to ask good questions before making decisions and probe to ensure you are on the same page with your employees, clients and bosses. Push into the conversation by asking the questions people are afraid to ask for fear that someone will get upset or be non-responsive. A good way to handle potential conflict is to let people know before asking a question that they may not like what you’re about to ask! That approach will usually deflect negativity and open up the conversation.
(c)Jeannette L. Seibly, 2013