Are You Committed to Adequate Sales Results or a Great Bottom Line?

Top sales performers sell up to six times more than their average team members. They fit their jobs and are business savvy when building relationships, facilitating the buyer’s decision-making process, and delivering as promised. Also, they have taken the time and have the interest to learn how to use the company’s products and services correctly. Hiring and developing top sales performers create winning sales teams — they make the difference between an adequate bottom line and a great financial outcome.

4 Actions to Create Great Sales Results

Disregard Old Myths. Too often we hire for perceived job skills and fire for poor job fit (aka low performance).  Many sales managers still rely upon their gut to determine a candidate’s ability to sell their product or service. When hiring, many sales managers are seduced by a candidate’s verbal ability to talk the talk or believe younger candidates have higher energy levels than older people. As a result, sales managers fail to hire the right people for job fit. They also lose top performers who want to work on winning teams.

Take the time to discover the true costs of your hiring mistakes and conduct a performance analysis on your current team. This information will provide clarity on where you need to focus your attention in order to create a winning sales team and a great bottom line. (Contact SeibCo for the complimentary tools http://SeibCo.com/contact)

Job Fit is Key. Use scientifically qualified assessment tools to accurately assess job fit. Can the sales person sell? How will they sell? What will they sell? These tools will make all the difference in hiring the right person and providing coaching information you can readily use. If they don’t fit the job, you cannot change and fix them. Knowing this information up-front saves you countless hours and training dollars.

Studies have found that assessing for thinking style will correlate to more than 50 percent of a person’s success. The other success factors depend upon a combination of core behaviors (Can they prospect, engage and close?) and occupational interests (Are they willing to stay informed? Are they willing to do the right activities?). All three are essential and will provide a clear snapshot of the whole person and his/her ability to sell your products and services, profitably.

Utilize On-line Due Diligence. Use an on-line application process, knock-out questions and core value assessments to attract more of the best candidates. Before conducting face-to-face interviews (which take a lot of time), conduct initial phone screens and use job fit assessments to determine their sales strengths. These initial simple steps will save you a great deal of time, money and energy in the long run. And, these steps will save you from hiring the wrong person who looks the part, but has no interest in doing the work (e.g., prospecting, presenting, clsoing).

Focus on the Whole Picture. Metrics are important and can help you gauge the effectiveness of your sales team. However, this will not tell you the whole story about your team’s results. Investigate: Are your sales people following your system or do they need retraining? Does the system need to be tweaked? Are they generating enough of the right leads? Are they getting in front of the decision makers? By utilizing the coaching information from the qualified assessment tool, you can provide the laser-like clarity required to develop and train with precision.

Smart companies understand that job fit is the number one reason they are able to create winning sales teams and great bottom line results. The million dollar question is, are you ready to enjoy exponential sales growth, while having fun? (http://SeibCo.com/contact)

©Jeannette Seibly, 2016

Jeannette Seibly has been a business advisor and facilitator for over 23 years; she guides the creation of new solutions for business challenges and is the author of Hire Amazing Employees (http://BizSavvyHire.com).  Check out her website: http://SeibCo.com or contact Jeannette at http://SeibCo.com/contact.

Avoid “Zapping” to Improve the Sales Team’s Results

Sales managers are the facilitators for their companies’ successes. They were hired or promoted to elicit the best from their sales teams and achieve the ultimate goal of win-win-win (customer-company-salesperson). These money-makers impact the bottom line on a daily basis.

Unfortunately, all too often, sales managers don’t realize the impact of their management styles. Instead of focusing on everyone winning, they unconsciously zap their teams’ morale by: 

  • restructuring commissions to meet required sales margins,
  • failing to handle conflict appropriately,
  • being unwilling or unable to sell,
  • not motivating their sales teams’ during the natural ups and downs.

Sales managers … it’s 2016 — time to change the game and play to win!

It starts with these 3 strategies to stop zapping and create win-win-win outcomes

Focus on Winning. Many times entrepreneurial type business owners and sales managers are too busy thinking about the next product or service they believe will be the winning game. Unfortunately, they fail to focus on what needs to be done today, the play, to create long-term and sustainable winning outcomes that impact the bottom line. These environments make it difficult for their salespeople to succeed. The key is to design real goals and take the right actions to achieve the intended results. It also requires everyone in the company managing the details required for great customer experiences to keep the promises made.

Hire the Right People the First Time.  A good sales team is comprised of good sales people. Sounds simple doesn’t it? But, it’s not. Hiring someone to sell long-term care to a grieving person caring for his or her aging parent takes a completely different skill-set than someone selling drill bits to a manufacturing purchasing agent. Also, hiring someone from a competitor does not mean they will succeed in your culture.

Hiring mistakes are usually made when the company doesn’t have, or the hiring manager fails to follow, a strategic hiring system and use a qualified assessment product. When hiring, too often they rely on “feel good” assessments that have face validity but lack required predictive validity. Why is this important? Qualified tools reveal whether or not the person can sell, and how and when they will do so – allowing the sales manager to see the whole person. (Not just the person that interviewed well by saying the right things and looking the part.)

The reality is, what is not seen is far more significant than what is seen when hiring and managing team members to win!

Balance Coaching Style.  When sales managers are single-minded and only focused on the numbers as the number one sales tool to motivate others, it’s no surprise that sales fall. Winning NFL teams focus on making the plays that cause the score to move upward to win the game. They don’t manage or coach from the score alone. When your team feels misunderstood and unappreciated, they are unwilling to take responsibility for their sales results. It’s important to treat them as people and not just numbers. Focus on coaching them to develop their skills in lead generation, lead conversion, delivery and customer-care quality to ensure win-win-win outcomes.

Great sales managers are continually creating win-win-win environments. They are aware of the natural ups and downs sales teams and individuals experience and do their best to not zap them. They hire the right people, clarify processes, train their teams as winners and are fearless in supporting overall success.

Remember, great sales people are NOT motivated by negative management styles. If your management style needs to be UPGRADED, now is the time to hire a coach! Get clear about “why you get the results you get” and then, take the time to modify your attitudes and behaviors. Coaching a sale team that feels appreciated, understands what is expected and is adequately rewarded, is more productive and supports overall success. Contact Jeannette today @ http://SeibCo.com/contact to determine your “why” and answers questions on how to motivate your team.

©Jeannette Seibly, 2016

Jeannette Seibly has been a business advisor and facilitator for over 23 years; she guides the creation of new solutions for business challenges and is the author of Hire Amazing Employees (http://BizSavvyHire.com) and It’s Time to Brag! (http://Time2Brag.com). Check out her website: http://SeibCo.com or contact Jeannette at http://SeibCo.com/contact.

Rev Up Your Bottom Line Using Qualified Hiring Assessments

It’s 2016 and many companies are focused on increasing sales, saving money and improving profitability while finalizing budgets and plans for the year. They will spend a lot of time evaluating equipment and systems to ensure the best ROI. However, they will almost always fail to take the same amount of care when selecting and managing their most important asset—their employees!  As a result, they’ll miss many opportunities to hire the right people, and often lose top talent and customers due to their mistakes, costing them time, money and market share. No matter the size of your company, the biggest mistake is whether or not you are using the right tools to hire the right people.

Cost of Poor Hiring Practices

Many managers know their turnover rate. And, many don’t. Some are proud that it is below industry standard. However, they may not have quantified the financial impact of turnover on their bottom line, or they may be in denial that they can do anything to improve it.

When you take the time required to actually see the real cost of a bad hire, promoting the wrong person or losing a talented employee, you will realize you must objectively assess potential job candidates for job fit, core values and required skills. Using qualified assessments (instead of hiring by gut alone) will significantly lower theft, cost of turnover, workers’ compensation, unemployment and other employment/liability claims when used appropriately.

Why Should You Select Qualified Hiring Assessments?

There are over 3,000 publishers of assessment products in the market. Most assessments do not comply with the Department of Labor’s guidelines for pre-employment use (See: Testing and Assessment: An Employer’s Guide to Good Practices, Department of Labor*). High-quality and qualified tools will have technical manuals (not just a letter from a law firm) to ensure each assessment meets the validity and reliability specifications for pre-employment and selection purposes. Ask for the technical manual and refuse to use an assessment for pre-employment purposes without one. This is one of the key factors in lowing turnover since using a less-than-qualified assessment rarely makes a difference.

Qualified Assessments Are Incredibly Accurate

Not only is using the right assessment of legal importance, using tools that actually have the highest validity and reliability will measure people accurately and objectively—a requirement for predicting future success. People are like icebergs: they only let you see what they want you to see – what you don’t see is more significant than what you do see! The best assessments provide you with the ability to become a laser-like coach while improving your selection process and reducing costs.

Remember, any tool, system or process used during the hiring or promotion process must comply with pre-employment requirements.

When you select the right qualified assessments and use them as directed, they work and will positively rev up your bottom line in 2016 and beyond.

©Jeannette Seibly, 2015-2016

*Contact SeibCo for a copy of the DOL regulations @ http://SeibCo.com/contact

Source: Hire Amazing Employees, Chapter 11, “Assess for Job Fit—Use Qualified Assessments,” http://BizSavvyHire.com

Jeannette Seibly has been a business advisor and facilitator for over 23 years; she guides the creation of new solutions for business challenges and is the author of Hire Amazing Employees (http://BizSavvyHire.com). Check out her website: http://SeibCo.com or contact Jeannette at http://SeibCo.com/contact.

Are you hanging on to things that need to be done?

The holidays can create a lot of stress with so many things needing to be done.

Have you considered … you don’t need to do them all?

First clarify, then, prioritize…Make a list (yes, check it twice). Now, highlight only the top two items. Stop committing to those things that aren’t going to support your priorities right now. Cross off those you are not going to do. When you have completed the top two, then, you can move on to your next two priorities, if they are still important.

Second, release. Instead of making excuses for what you don’t get done, or don’t want to do, let go of the should’s, could’s, would’s. They only sap your energy and you end up doing nothing.  Be careful of rationalizing excuses like, “It’s must not be that important if I don’t get it done.” There is always time to get done what you’re really committed to doing.

Now, take focused action. Interestingly, you are no longer overwhelmed. When you wake up each day, you are ready to get done what you need to do by focusing on top priorities. This quick three-step process will provide you with the energy you need to enjoy your holidays (and your work days).

Remember, your mental monologue is not your friend! Stop listening to it. Stick with the clarity of your top priorities and do them. Now, joy and ease can naturally occur.

Enjoy your holidays!

©Jeannette L. Seibly, 2015

Jeannette Seibly has been a business advisor and facilitator for over 23 years; she guides the creation of new solutions for business challenges and is the author of over 300 articles and 4 published books designed to help business leaders lead from excellence.  Check out her website: http://SeibCo.com or contact Jeannette at http://SeibCo.com/contact.

 

 

Are you career ready for sky-high success?

Working smart today does not require climbing up the rungs on the traditional career ladder — working hard, long hours and patiently biding your time until an opportunity occurs. Instead it requires career readiness, job fit and focused action to achieve sky-high success, while developing the career muscles required physically, spiritually, mentally and emotionally to support your ascent. Attempting to ascend before you’re ready can cause a descent that hinders your future.

9 career fitness work-outs to move upward

Develop the muscles for:

  • Excellence. Accepting mediocrity is a cop-out. We’ve all heard about the 10,000 hours required to become a master. It’s simple. Take the time to learn your job and delve into the details to build mental readiness. You will become recognized as an expert in your profession – now the career fun begins.
  • Building job depth and breadth by learning the different facets of your job. This will build natural credibility, new opportunities, fun and financial rewards.
  • Eliciting the best from others … whether it is your boss, client, co-worker or vendor!
  • Designing, planning and executing programs and plans. This is where many professionals fail. This requires managing a dual focus: developing the individuals on your team while superbly handling technical and others issues (e.g., budget, time, legal, systems, etc.) that arise.
  • Handling success and failure! Everyone naturally wants to be successful. However, the secret to building inner strength as a leader is to deal with failure and turn it around. This develops emotional and spiritual readiness. The process helps you handle, and not shy away from, the tougher issues, the mark of a durable leader.
  • Strong verbal and non-verbal communication skills. These are required to express yourself, while helping and supporting others to do the same.
  • Listening to learn your occupation, company and industry.
  • Bridging the gaps by taking time to listen to others’ ideas and construct win-win pathways to turn ideas into solutions.
  • Helping others succeed. This helps you build your own success. Remember, givers get. Having a sole focus on yourself will hinder your upward progression towards sky-high success.

Last, but not least, remember, every up-and-coming person has a coach. Hire one today. This will provide you the ability to ascend upward at a pace that works best for you.

©Jeannette Seibly, 2015

To ensure you’re on the career path that fits you and prepares you for future opportunities, contact SeibCo.com/contact

Jeannette Seibly is an award-winning and internationally recognized business advisor. For the past 23 years, she has helped thousands of people work smarter, enjoy financial freedom, and realize their dreams now.  She has an uncanny ability to help her clients identify roadblocks, and help them focus to quickly produce unprecedented results.  Each client brings their own unique challenges, and her gift is helping each one create their success in their own unique way. Along the way, with her commitment, she helped create three millionaires.

The Most Difficult Lesson for Fast-Trackers

There’s one very important career secret most people won’t tell you. You need to learn more about working well with others than learning your next technical job skill to fast-track up the corporate ladder.

One of the hardest lessons to learn in your career is how to work well with a boss who does not possess good managerial skills. And, yes, it’s up to you, as the fast-tracker, to learn how to communicate with them, not the other way around!

Communication success starts on the inside

Many employees and managers don’t take the time to learn new people skills. Many simply use the ostrich approach, stick their head in the sand when working with a boss (or co-worker) they don’t like or respect, and hope it will get better. This rarely works.

Some may attempt to emulate others’ communication styles whom they believe are successful. They usually fail.  Why? Copying another person’s communication style instead of developing their own won’t work for them. For example, a highly assertive person who learns diplomacy can make a positive difference when dealing with a know-it-all boss.  However, someone who avoids conflict with the same know-it-all boss needs to learn how to assert him- or herself by taking a stand on an issue and be heard.

Developing a communication style that leverages your strengths and fills in the gaps to elicit the best from others is required to move up the corporate ladder. Then, you can turn a perceived “bad” boss into an advocate to support your upward aspirations.

Labelling others does not make a difference

Recently I was talking with a fast-track employee. She loved her job, but, was bored. She blamed her last two managers and labelled them as “bad bosses” with poor communication styles. She felt this perception justified her lack of advancement.  And added, “Everyone else thinks they are bad too.”

So what was missing?

As a result of our conversation, she was shocked to learn she needed to take the initiative to come up with new ideas and systems that would support the company. By working with and through her boss (and co-workers), she could make them happen and enjoy her job again.

Take responsibility for your perceptions of others

One of my clients had very similar circumstances; however, he ended up with a very different result. Instead of complaining and doing nothing, he hired me as his coach! After taking a qualified assessment to understand how his communication style compared with others, he discovered his default style was to avoid conflict. His first assignment was to get on the same page with his “bad boss.” This required having a face-to-face conversation with his boss, someone he despised! He made the comment, “If I had known you were going to have me talk to my boss one-on-one, I never would have hired you!”

My response?  “Good thing you hired me. Remember, you are responsible for your perceptions of others – perceptions create your reality of who they are. Your ability to work with and through this person will help you (and your employees) get better results.  You can now have the upward mobility you’ve been craving!”

So what happened?

After doing some role-playing, he setup the conversation and amazed himself at the outcome. The added bonus was, he received positive recognition and was slated for a huge promotion by the CEO!

The truth is you will always work with and for others that you don’t like and won’t do it your way. Labelling them “bad bosses” only hinders your advancement for the next job, promotion or pay increase.

Taking responsibility to discover and improve on your communication skills will help you learn how to work with anyone, anywhere, any time. And the added bonus, these skills will make your job more fun, satisfying and rewarding.  http://ow.ly/UIeF4

PS: Are you a bad boss? Take this quiz and find out! http://ow.ly/UIjcu

©Jeannette Seibly, 2015

Jeannette Seibly has been a business advisor and facilitator for over 23 years; she guides the creation of new solutions for business challenges and is the author of over 300 articles and 4 published books designed to help business leaders lead successfully.  Check out her website: http://SeibCo.com or contact Jeannette at http://SeibCo.com/contact

Do Skeptics and Pollyanna’s Have Value on a Team?

Being positive has created many ideas. Being a cynic has saved companies millions of dollars. It’s important to realistically balance both ends of the scale before it decimates a business, an idea or partnership.

What do you think?

One businessman wanted a divorce. Why? His wife asked good business questions about a new venture he wanted to try. But, she wouldn’t agree because he was unable to answer the financial questions in a way that worked for her. He accused her of being negative and unsupportive.

What are your thoughts? Was she negative and unsupportive? Or, realistically looking for the right answers?

Being positive and skeptical have value. Being a Pollyanna (believing everything is great, even when it isn’t) and not realistically addressing the details can cause major problems and insurmountable challenges. It’s important to understand success requires balanced positivity.

Both positivity and skepticism provide value:

Many business leaders face the same challenges with their management/executive teams and Board of Directors.

These enthusiastic leaders (Pollyanna’s) are:

  • -Thinking something will work out simply because they said so — not a viable business strategy.
  • -Believing a client, business partner or investor should readily want to provide time and/or money without a viable plan, sound financial projections and the right people — not good business acumen.
  • -Visualizing only a great outcome, forgetting the success or failure is in the details – not good business management.

These skeptics are:

  • -Saving companies millions of dollars.
  • -Asking financial, sales, operational, and people related questions about their projects or programs.
  • -Focused on the how, what, when, where and why of releasing new technology, launching new vehicles, issuing new procedures or publishing new works of art.

While cynics or skeptics are not always right, there are lessons to be learned from them. And, if you’re unable or unwilling to address these questions realistically, you better proceed with extreme caution.

Balanced enthusiasm will position your company for growth:

It takes a strong leader to address the following criteria and develop a well-rounded team of committed people to work together to fulfill them.

  • -Positive vision that has team alignment.
  • -Declaration of the intended result, in writing (aka goal).
  • -Written focused action plan, and is managed for intended results.
  • -Ensure others’ concerns are addressed and appropriate actions taken.
  • -Value other’s contributions.
  • -Stay unattached to how the process should look.

Addressing these will make a significant difference when balancing the skeptic’s and Pollyanna’s contributions to achieve the intended outcome, saving you time, energy, and innumerable dollars.

Jeannette Seibly has been a business advisor and facilitator for over 23 years; she guides the creation of new solutions for business challenges and is the author of over 300 articles and 4 published books designed to help business leaders lead successfully. Check out her website: http://SeibCo.com or contact Jeannette at http://SeibCo.com/contact.

©Jeannette Seibly, 2015

More Money Does Not Equal Better Results

Many start-ups and young businesses today use inconsistent or arbitrary compensation practices. They do this because it’s hard to know when realistic financial incentives get the job done or attract the right team members. Even well-established companies have bosses that give out financial (and non-financial) incentives without understanding the impact these gestures have on the organization as a whole.

As the boss, your inconsistency in compensating people appropriately will develop mistrust in your management style, diminish loyalty and weaken the desire to work hard for you. It can become a no-win situation that needs to be addressed quickly. A Gallup study (2015) found 50% of employees leave due to bad bosses. The bottom line is, when employees don’t trust their bosses’ to do the right things the right way, they quit their jobs.

Money is not a prime motivator!

Many employees have the false perception that money will indeed motivate them! The truth is, money doesn’t motivate people to do more or improve their job performance. Great bosses, job fit and appreciation are key motivators when done right!

Develop good employees into great performers and keep them

Hire for job fit. Poor job fit is the number one reason employees don’t produce great results, even though they may appear to have the technical or interpersonal skills. These employees rationalize their mediocre performance on extrinsic factors, including the amount in their paychecks. Additionally, your top talent is more likely to leave when there has been a lot of turnover, or they continually have to work around those coworkers that aren’t doing their jobs well. It’s important to use qualified assessments and due diligence tools to ascertain a person’s ability to fit the work requirements and company expectations before you hire them.

Set clear expectations. Start on Day One by providing each new hire with an up-to-date job description, 180 Day Success Plan*, and an internal mentor. (For those companies with critical goals, hire an external business advisor for key employees.) Keep all employees focused on the right things by involving them in strategy creation, goal setting and focused action planning. Quarterly, use a qualified 360-degree feedback assessment to help identify areas for improvement, keep employees focused on the right things and provide spot-on training insights. Keep these processes separate from your annual compensation adjustments.

Keep your promises. When you offer financial incentives, be prepared to honor them. Performance will diminish individually and collectively when you are unable or unwilling to fulfill upon these promises. Consider offering non-financial incentives that are meaningful for the whole group (e.g., pizza Friday, company-wide recognition, movie passes, etc.).

Focus on performance results. When managing your employees and team for results, it’s wise to include individual stretch goals to help each person excel beyond their perceived performance capabilities and internal beliefs in themselves. Use non-monetary and monetary incentives for each person, and the team as a whole, based upon the completed metrics for each milestone.

Your key to developing good employees into great results-producers requires you to consistently and frequently share the goals, appreciate employees individually, acknowledge the team as a group, and objectively measure progress. Then, compensate them well with monetary and non-monetary rewards.

*180 Day Success Plan – How do you create them? Get your copy of “Hire Amazing Employees” available at BizSavvyHire.com

For information on using qualified assessments, contact http://SeibCo.com/contact  

©Jeannette Seibly, 2015

Jeannette Seibly is laser sharp at identifying the leverage points that will take a business and its team to the next level of performance and success. Her unique combination of strategic and tactical people and business experiences includes being execution-oriented, customer-focused and business results-focused. She has guided the creation of three millionaires and countless million-dollar results for companies and not-for-profits. She is an innovator who loves producing amazing results with and through others, on time and within budget, as a team.

 

Asking for Help Makes You a Better Leader

It’s the trademark of many successful business leaders.

Here’s why we don’t ask:

  • – We rationalize we don’t have time to ask for help.
  • – We are afraid to ask for clarification of a project due to our pride.
  • – We naively believe we know what our boss, company and clients need without asking them for their input.

As a result, we lose countless hours of productivity and fail to achieve intended results. These lost opportunities cost companies millions and may sabotage your career!

A true story! Someone was late for a meeting due to lack of planning on where the restaurant was located. They couldn’t find the restaurant and simply gave up. They didn’t ask for help or use technology (411 (directory assistant), GPS, or MapQuest), and, the restaurant was only 2 miles away!

Question: Would you want to work with someone who won’t ask for help? 

Answer: Probably not. And, we’ll never know the opportunities they lost out on!

Get in action. Stop rationalizing why you are afraid to ask others for their input. Asking questions of others takes less time and energy than rationalizing! When seeking advice, we become more competent and confident. The process helps us resolve issues, move forward to complete stopped projects, or achieve our intended outcome faster. Asking for help allows us to follow through and sets us apart from our competition.

Work smarter, not harder, means asking for clarification up front. Ask relevant questions, truly listen and stay on point in the conversation. It can take less than two minutes to ask a question, and that simple act can save mega time, money and frustration so you don’t do unnecessary work. Although the response may take 20 minutes, pay now or pay later. (Think, 20 minutes now vs. 20+ hours later attempting to resolve the issue and save the relationship.)

Plan ahead for 100% success. Ask your advisor, vendor, co-worker or boss about potential breakdowns and pitfalls. They are a reality. Known challenges will not stop you when you plan for them. It’s the unknown that limits our ability for a successful outcome.

Don’t be afraid to stretch the limits. Use technology, ask people, meet with advisors and review systems for new opportunities that allow you to push the envelope. But, don’t have them cost you price, service or functionality. New ideas are great, but, may not be beneficial if implemented without the proper due diligence and asking enough questions of the right people.

©Jeannette L. Seibly, 2010-2015

 Jeannette Seibly is laser sharp at identifying the leverage points that will take a business and its team to the next level of performance and success. Her unique combination of strategic and tactical people and business experiences includes being execution-oriented, customer-focused and business results-focused. She has guided the creation of three millionaires and countless million-dollar results for companies and not-for-profits. She is an innovator who loves producing amazing results with and through others, on time and within budget, as a team.

How to Recognize When You’re Being Too Stubborn

  • Are your employees scared or apathetic about sharing ideas?
  • Do they simply tell you what you want to hear?
  • Are your ideas the only good ones?
  • Do you cling to your decisions, even when they are clearly wrong?
  • Do you allow your frustrations with others to get in the way of being effective?

Stubbornness is simply being attached to your point of view and unwilling to entertain other alternatives. Good leadership is about being clear, moving forward, and at times being flexible. Yet, too much flexibility makes you a poor leader, especially when it takes you off track from fulfilling your goals.

No one likes to be wrong. Your team will get frustrated, and at times angry, when you are being stubborn and insist your way is the only right one. Your fears, insecurities and other control issues will limit your ability to create a profitable company with great people.

Three keys to being less stubborn – and becoming a more effective leader

Openness. Allowing others the opportunity to share ideas and recommendations without fear of being told they are wrong is important. No one person has all the answers. No one person knows all the right questions to ask. No one person is right all the time. Working together collaboratively will open up strategic opportunities and resourceful ways to be successful.

A vice president was a terrible boss and always seemed to know what was best. In his arrogance, he would go through the motions of soliciting others’ ideas. Then, he would disregard any idea that didn’t support what he had already decided to do. Because he was afraid of losing his job, he was very controlling and refused to listen to others’ input. He was fired a few months later.

Confidence. Some falsely believe that being confident and stubborn are the same. This couldn’t be further from the truth. Confidence is not insisting that your way is the only way. Confidence is being open to hearing new ideas, while working with and through others to determine workability and ROI. Remember, there are 100’s of different ways to wash dishes, manage a profitable company and achieve great results. Have the confidence in yourself and listen to your team.

One business owner wasn’t open to others’ ideas. She insisted that her way was the right one due to her fear of failure. She would fire anyone that disagreed or failed to do it her way. The problem was she had very high turnover and was continually looking for the “right” employees. She never found them and had to close down her business.

Clarity. It’s important to stay focused on your plan and the actions that will support fulfilling it. This is where perseverance (often confused with stubbornness) pays off. When we are not clear, too often our employees will create mischief. The problem occurs when we fail to address their unwillingness or inability to take focused action. It’s important for both leaders and their employees to learn how to trust themselves and each other. Don’t be afraid to get the coaching and training required.

Years ago I had a boss who wasn’t open to anything new. His ideas often were reactive. Proactive ideas were normally considered time consuming and an unnecessary expense. When I approached him with a plan to help employees feel comfortable about their pension benefits, due to the pension plan being terminated, he thought it was a stupid and time-consuming idea. He was right about it being time-consuming. However, a well-designed communication process is rarely stupid. In this case, it helped employees feel less fearful about their future pensions. Interestingly, years later, he showed me a system he thought was brilliant. I smiled and reminded him that it had been my idea, and the work I had done!

Your stubbornness can be transformed into an effective leadership trait. Trust yourself and learn how to work with and through others for amazing results! Contact a coach today!

Jeannette Seibly is laser sharp at identifying the leverage points that will take a business and its team to the next level of performance and success. Her unique combination of strategic and tactical people and business experiences includes being execution-oriented, customer-focused and business results-focused. She has guided the creation of three millionaires and countless million-dollar results for companies and not-for-profits. She is an innovator who loves producing amazing results with and through others, on time and within budget, as a team.

©Jeannette Seibly, 2015