Create Results

Is your ethical compass spinning?

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When ethical issues get overlooked during the design and implementation of a project, everyone blames somebody else. It’s very easy to succumb to the strongest advocate’s point of view that ethical issues won’t matter. But the problems created by lies or by dismissing the truth won’t resolve themselves. As the leader, you need to guide your team on how to proceed. Make it easy for your employees and peers to bring these types of concerns to your attention—discovering ethical issues down the road usually makes them more costly, if not impossible, to fix. Don’t shoot the messenger! Don’t blame the informer for someone else’s theft or violation of company policy. Is your ethical compass still spinning? Now is the time to call a highly experienced business advisor, someone who can confidentially bring clarity on how to resolve ethical issues. Remember, ethical doesn’t always mean easy!  http://SeibCo.com/contact

(c)Jeannette L. Seibly, 2013

How do you handle the company bully?

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People can be difficult to converse with when they are being bullies constantly in search of special favors. As an executive, you don’t have the luxury of avoiding them. However, you can minimize and structure your interactions to be effective. First, listen to their request. Don’t dismiss it simply based on who’s asking. Second, ask what the return on investment is. Third, have them put it in writing. Fourth, make a decision that works best for the company. For additional insights on how to handle difficult interactions, get your copy of Most Discussions Require More Than 140 Characters! https://seibco.com/books/eguides/

(c)Jeannette L. Seibly, 2013

How does “new normal” impact your leadership?

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The new normal is a paradigm shift. Old thoughts and beliefs are being replaced with new expectations about sustaining and growing our businesses. We may have to take new actions in order to acquire new clients and embrace new technology to meet expanding needs. We may need to refine marketing, sales, and hiring systems or give them a complete overhaul. But we will still need to measure successful operations, financial growth, and strategic planning against the company’s actual results to ensure we’re headed where we want to go. Integrity and ethics will be increasingly scrutinized by prospective customers and prospective top talent in the new normal.  Sometimes these shifts are for the better, and sometimes they are simply a passing fad.

A new executive kept telling the CEO they needed to make changes in their marketing plan and sales activities to attract larger companies. The CEO kept reminding her that “bigger clients are not always better ones, nor do they necessarily provide bigger ROIs.” The company’s strategic plan was deliberately focused on small to medium-sized clients. The new executive was unwilling to adapt and left because of poor job fit after 18 months—and the company grew and prospered because her replacement embraced the company’s strategic vision.

What is your responsibility as a leader? Stay consciously aware of shifting criteria. Some principles will start quietly until they become so loud that they demand your attention. Others are much more subtle and may only hang around until they are replaced by a newer craze or trend. Regardless, don’t follow blindly along. Take charge of defining which changes will work well for your company. Infuse as much objectivity as possible when making any modifications, and don’t forget the human factors, regardless of how small the modification. Your employees’ emotional reactions will create a smooth or difficult transition.

“The grass is greener at other companies” is a myth many job-hoppers believed when taking new positions that promise increased pay and work responsibilities. They may find that their new employer does not offer the same benefits package and other perks as their old one, or that their new bosses are not better people and project managers. Increased work responsibilities could instead simply mean working longer hours with fewer resources!

The key? Don’t become an ostrich with your head in the sand. Investigate and explore the potential impact of any new normal. Consciously choose when, where, why, and how to follow—or not! You don’t want to be left scrambling to refocus on the right things.

(c)Jeannette L. Seibly, 2013

Use an outside sounding board to get you out of the mind-forest.

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“We cannot solve our problems with the same thinking we used when we created them.” —Albert Einstein

When you’re immersed in the mind-forest of logic and/or emotions, your inner monologue can disguise the best path for your company to follow. You usually find yourself in these predicaments when there is a lack of clarity in the direction you’ve taken or a lack of integrity in the decisions you’ve made. Many times the problem could have been prevented if you had used an outside sounding board (e.g., a mentor, business advisor, or advisory board). It is easier for someone on the outside to point out the current or predicted obstacles, because they are not attached to the inner workings of your business. They can help you generate a new commitment to develop and execute a workable solution while creating an ethical, but not always easy, best course of action to achieve the right results.

(c)Jeannette L. Seibly, 2013

Who have you talked with on the outside to get a clearer view of the inside of your company?

Leaders talk straight —or their company fails.

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There are many schools, workshops, and programs focused on developing leaders’ abilities to communicate effectively. The problem is they are not focused on how to elicit the best in others and are concentrated on rote comments or insincere platitudes. Some executives lack experience or basic emotional intelligence when conversing with others, while other business professionals are afraid to hear the truth, particularly when they fear what their bosses, employees or clients have to say.

In this geographically diverse business market, the challenge of pulling everyone onto the same page can be a daunting due to differing cultural perceptions. As a leader, it’s your responsibility to learn how to converse with others in a manner that gets everyone on board in a reasonable period of time. Relying on emails or texts can actually cause more harm than good, since communication is filtered through cultural experience. There is greater probability of your intentions being misinterpreted due to differing reading levels or misinterpretation of jargon, slang, etc. Remember, a conversation may take 20 minutes and elicit a truer picture.

If you, as the leader, are a poor communicator and don’t take responsibility for your interactions, your enterprise can quickly lose market share, top talent, and desired outcomes. Think through your messages and tailor them to your audiences. Write a draft and have it reviewed by another to ensure you are capturing the tone of the message you wish to send. In your closing comments, be sure to invite feedback and be open to hearing what others have to share—those insights could make all the difference in correctly tweaking the actions required to achieve intended results.

(c)Jeannette L. Seibly

What practices do you use to ensure your messages are conveyed in a way others hear them?

Small business owners should roll up their sleeves.

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Get involved in the day-to-day activities of your small business—it’s important for many reasons. It keeps you sane about your decisions instead of in the clouds. It helps you better understand employee challenges that you otherwise might disregard, and it helps you avoid inappropriate comments such as “They simply need to work harder.” It provides you with realistic expectations of how a job is done and brings an awareness of each job’s nuances while fostering loyalty and trust.

(c)Jeannette L. Seibly, 2013

 What have you done to foster loyalty and trust inside your company?

Do you believe you’ve mastered the art of skimming resumes?

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Many HR professionals and recruiters falsely believe they’ve mastered the art of skimming resumes. The sad truth is they miss out on many great candidates. Although job candidates do have a responsibility to learn how to sell themselves (http://TimeToBrag.com), reliance on reviewing hundreds of resumes with our inherent biases and limited analysis skills will not attract the right people to our enterprises. Learn how to infuse objectivity early in your hiring process and you’ll increase your qualified candidate pool while achieving better hiring results. (See: Easily Infuse Objectivity Early In Your Hiring System: http://wp.me/p2POui-nj)

(c)Jeannette L. Seibly, 2013

Have you developed their talent lately?

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Hiring the right person requires more than simply hiring someone who appears to have the right skills. It’s selecting someone who can fit the environment and succeed. Many times they have the right stuff, but we fail to develop their talent and inadvertently sabotage their performance. Design a 180-day success plan to keep your employees focused on the targeted areas required for company success from the very first day on the job. Manage them daily, weekly, and monthly to ensure success, with the frequency determined by their most recent results. When left to their own devices, employees will usually go off-track to pursue their own interests.

(c)Jeannette L. Seibly, 2013

The key role of any executive

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The key role of any executive is to be an effective decision-maker and help steer the company forward profitably and productively. Unfortunately, we are often swayed by office politics, our personal biases, and lack of good objective information. Take time to learn how and when to ask the right business questions. Be strategic in your thinking so you are aware of how your decisions can impact others in doing their jobs, integrating with your current systems, and keeping your internal and external clients satisfied.

(c)Jeannette L. Seibly, 2013

Don’t be afraid to “push into” a conversation.

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Many times we fail to ask the right questions. Even worse, we fail to listen for the true answers. Don’t be afraid to ask good questions before making decisions and probe to ensure you are on the same page with your employees, clients and bosses. Push into the conversation by asking the questions people are afraid to ask for fear that someone will get upset or be non-responsive. A good way to handle potential conflict is to let people know before asking a question that they may not like what you’re about to ask! That approach will usually deflect negativity and open up the conversation.

(c)Jeannette L. Seibly, 2013