It’s a New Normal. Are You Ready to Get Employees Skill-Ready?

“You will lose key employees and customers if your people are not talent-ready.” Jeannette Seibly

In October 2020, the World Economic Forum released its report of the top 15 skills for 2025. While 2025 may seem a long way off, it’s not.

As you read the list note software development, cybersecurity and technology are not at the top of the list. Instead, it’s about creativity, problem solving, analytical thinking, and innovation.

It is critical companies develop these necessary skills today. Waiting until 2025 won’t work since your company will be left behind its competition. Start training at the top and cascade down now. This reinforces the skills training since your executives and managers will set a positive example.

3 Key Issues Often Overlooked

  • Discrimination practices will get in the way when designing individual training goals. Insert into your leaders’ job descriptions, “training and coaching the next leaders include each and every person!”
  • Failure to budget and use that money for training tells customers your business is not ready to be their vendor or contractor.
  • Hiring, coaching, and managing are much easier and less expensive if you hire and promote based on job fit. This requires using objective data on a consistent basis. Not everyone has an interest in learning and using the new skills appropriately.

Here is the “List of the Top 15 Skills” (click here for the full report):

(Note: most of these are considered “soft skills,” which are often ignored.)

  • Analytical thinking and innovation
  • Active learning and learning strategies
  • Complex problem-solving
  • Critical thinking and analysis
  • Creativity, originality, and initiative
  • Leadership and social influence
  • Technology use, monitoring, and control
  • Technology design and programming
  • Resilience, stress tolerance, and flexibility
  • Reasoning, problem solving, and ideation
  • Emotional intelligence
  • Troubleshooting and user experience
  • Service orientation
  • Systems analysis and evaluation
  • Persuasion and negotiation
Are you ready? Happy employees are well trained in all aspects of their work.

5 Key Factors to Prepare Your Company for Success

  • Create a strategic plan for ongoing training and skill development. Make sure your budget includes consistent communication reminders on how to use these new skills!
  • Develop skill levels (basic, medium, and advanced) required for different job responsibilities. For example, non-tech salespeople need systems awareness but don’t need advanced systems analysis and evaluation.
  • Select trainers who are shining examples of using these skills (internal and external). They must be able to engage participants and answer questions. Otherwise, your leaders and employees will lose interest.
  • Provide easy-to-access workshops, videos, coaching, and 1:1 training to reinforce skills. Ensure manager/executives receive the training first. This will set an example for all team members.
  • Encourage team members to work in cross-functional groups and rotate who leads the team. This will expand everyone’s knowledge on how to apply these new skills in different situations.

©Jeannette Seibly, 2021

Jeannette Seibly is The Leadership Results Coach. She has been an award-winning executive coach, management consultant, and keynote speaker for over 28 years. She is an expert in guiding leaders and their teams to get unstuck and achieve dynamic results. Contact Jeannette for a confidential conversation.

A Note about Getting Your Employees Talent-Ready from Jeannette. 2021 is not business as usual and employees are frustrated with the lack of new opportunities for skill development. (Yes, even your newly hired team members.) Now is the time to develop everyone, from the top-down, to expand their skills and knowledge. It gets team members excited to come to work each day!  Need help? Yes, we all need help from time-to-time. Contact me!

How You Can Create Productive Conversations

Never underestimate the power and importance of having conversations. But to achieve win-win-win outcomes as a leader, learn how to make them productive.

The challenge is most people have a poor relationship with talking it out. They have not learned how to ensure team members feel valued and heard before decisions are made.

Have you ever had one of these experiences (or been the person who refused to listen)?

  • One strong woman believed she knew best. So instead of talking out differences of opinion she would bulldoze the situations. She would then add fuel to the fire by alienating the person(s) for not agreeing with her.
  • One man believed his ideas were the best ones. After all, he’d spent a lot of time thinking and rethinking through the issue. He wasn’t open to hearing anyone’s input. Needless to say, when he didn’t get his intended results, he blamed his team for poor execution.
  • One team was not open to changing how they worked together since they’d been successful in the past. As a result, when the customer was unhappy with the product, they refused to listen. The client sued for breach of contract and won!
Having conversations that are productive saves time, money, and relationships.

What’s the difference between productive and non-productive conversations?

  • Non-productive conversations focus on gossip, ongoing conflicts, and the news. These types of conversations waste time and leave you feeling un-energized or drained.
  • Productive conversations focus on resolving current issues. They address brainstorming, creating potential solutions, and developing new actions for results.

6 Steps to Transform Your Unproductive Conversations

  1. Develop Basic Meeting Tactics. Have an agenda, create minutes, and set up a communication portal with easy access for all team members. Stay focused during the meeting. Encourage all team members to share (you may need to limit their time to 2 or 3 minutes). If you need basic meeting tactics, hire an executive coach to develop facilitation skills, instead of relying on trial-and-error.
  2. Have 1:1 Meetings. Use 1:1 or smaller team meetings to handle specific problems. Share with the team the results of these meetings, where appropriate. Relationship issues should be confidential.
  3. Stop Mind-Reading. No one is a mind-reader. Share your expectations out loud and clearly. Be a parrot by repeating the vision and the goal(s) at the beginning of each meeting.
  4. Handle Conflicts. If your team meetings include sniping, gossip, and other unproductive comments, STOP. These types of meetings cost time, money, and hurt feelings. Become fearless. Work with your coach to resolve team conflicts and develop this all-important muscle.
  5. Embrace Tough Conversations. Yes, I said embrace! It starts by addressing the “elephant in the room.” Use the straight-talk approach and start the conversation with the facts. Allow each person to share his/her thoughts and brainstorm as a team to resolve it. As the team leader, share your concerns last. This encourages everyone to share and truly listen.
  6. Engage in Strategic Conversations. Using the same strategy does not develop productive conversations for win-win-win outcomes. Be candid about the strengths and weaknesses of ideas and facts after brainstorming is done. Align on a plan instead of relying on a consensus since it removes silos and encourages teams to embrace change.

©Jeannette Seibly, 2019 – 2021

Jeannette Seibly is The Leadership Results Coach. She has been an award-winning executive coach, management consultant, and keynote speaker for 28 years. She is an expert in guiding leaders and their teams to get unstuck and achieve dynamic results. Contact Jeannette for a confidential conversation.

A Note About Having Productive Conversations from Jeannette. It’s not business as usual (I know I keep repeating this phrase week after week). My intention is to emphasize that the new normal needs to be created. This occurs when you have productive conversations and allow for innovation. If you are unclear how to get started, pick up the phone or email me for ideas!

The 6 C’s to Actually Create Crazy Amazing Success

Stop waiting for the perfect time. It doesn’t exist.

It’s February! Now that the craziness of January is gone (e.g., creating goals and resolutions, hiding them in a drawer, and dealing with the little negative voice in your head), let’s create real success to support your goals for 2021.

The perfect time is right now because each and every step you take forward makes it happen now.

The 6 C’s to Practice for Success

Create a vision. Create a true vision of what you really, really, really want to achieve. This means putting aside what your parents and/or family and/or friends believe is the right vision. If it is a work goal, create the initial goal, plan, and budget before sharing it with your boss.

Courage is an inside job. Your success is an inside job. It requires telling the truth about who you are and what you really want. Then, create the goal and take action without waiting until the perfect time (since it’ll never come). If this is an entrepreneurial pursuit, keep your day job (or part-time gig work) until you have the income to leave.

Conversations must level up. The conversations in your head and with others must focus on the outcomes you want to achieve. Relying on excuses (I don’t have the time, money, or the right people) only gets in the way of success. Talk like a business person or community advocate when sharing your vision.

For example: instead of talking about feeling unmotivated last year, talk about the new book you are writing. Or, the new project you are leading. Or, the new effort to create a community/family garden. The possibilities are endless. Share why it’s important and why it makes a positive difference for you and others.

(PS: When having these types of quality conversations, others will want to help.)

“Perfection is a myth and gets in the way of you having what you really really really want to have.” Jeannette Seibly

Commitment requires focused action. Telling yourself you are committed, but failing to take the right actions, creates feelings of failure. If you’re truly committed, create a blueprint with the right actions that lead to your intended results! Now, follow it! Do not create busy-ness as your new excuse.

Consistency each and every day. Be bold and audacious by taking one step forward each day. Write in your journal (for your eyes only) and share your brags daily. (BizSavvyBrag.com) This will motivate you to stay in action. If you have a day job, find the time and ask for help (e.g., have your family do chores, hire someone to tutor your kids, etc.). Then, honor the time you’ve set aside.

Coachability: the secret for success. Being coachable and hiring the right coach makes all the difference. Many entrepreneurs and small business owners fear having a coach will change how things are done. Get over it! Be more committed to your success than your ego!

For example: An entrepreneur loved creating new products, but hated creating the business infrastructure required to grow. He continued to struggle with sales until he learned how to work with his coach and do the work required.

©Jeannette Seibly, 2021

Jeannette Seibly is The Leadership Results Coach. She has been an award-winning executive coach, management consultant, and keynote speaker for over 28 years. She is an expert in guiding leaders and their teams to get unstuck and achieve dynamic results. Contact Jeannette for a confidential conversation.

A Note About Achieving Crazy Amazing Success from Jeannette. 2021 is not business as usual. It’s a great time to wake-up your entrepreneurial interests. (It doesn’t mean leaving your day job!) Or, waking up community or family dreams to get started on them Learn and implement the 6 C’s to achieve your dreams and get into action. Don’t wait! The perfect time is created by each and every step you take right now. Need help? Yes, we all do from time to time. Contact me!

How to Prevent Overconfidence from Hurting Team Results

“Remember, 90% of the world’s information is in people’s heads, not the internet!” Jeannette Seibly

Overconfidence is a tendency to hold a false and misleading assessment of our skills, intellect, or talent. (Corporate Finance Institute)

Now, more than ever, confidence is important. It encourages your team, customers, and communities to follow your lead. But problems arise when you are overconfident. This occurs when you fail to understand that business is not the same as usual and fail to adjust for the “new normal.”

A leader worked in an IT company that had great financial success during 2020. But when he oversold a new project, the team balked when he shared the requirements! His overconfidence failed to consider the team was unwilling to come into the office and go into the customer’s office to work on it. The added challenge was, he lacked the skills to manage the new project virtually. He listened to his mentor and reached out to his coach. He got the help he needed. He learned a lot and learned how to brag about his skills in a business-savvy manner rather than be overconfident.

Remember, we’re in a new normal…what you did before may not work today. So, stop, listen, and welcome new ideas. Then, transform how you manage your team, projects, and results asap.

6 Tips to Develop Healthy Confidence

Be aware of your communication style is important. Learn to be aware of words or actions that signal you’re being overconfident (e.g., “I’ve got this handled!” “I never fail!” “This always works.”). Work with your coach to see what you may be stepping over or failing to address when this happens.

Be honest about your skills. Take the time to conduct an accurate assessment of yourself and learn about your blind spots. Work with your coach and use objective data from scientifically validated job-fit assessments. These tools guide you to go beyond how you want to be seen. Instead, they help you discover what it’s like to work with you from the team’s perspective!

Stop comparing yourself with others. Too often, we blame others for mistakes they make, but excuse our own! Develop your emotional intelligence (EI). Learn how to use compassion and empathy to work through mistakes and learn from them. This strengthens your ability to achieve intended results.

Test your assumptions before declaring your decisions. When we make decisions based on fragments of information, we’re often wrong. Develop your critical thinking by deep diving into the factual pros and cons. Use your network to test your assumptions. Remember, 90% of the world’s information is in people’s heads, not the internet!

Listen to others’ feedback and concerns. Leaders welcome brainstorming and hearing others’ ideas. Learn how to manage healthy disagreements and ensure all team members can express their concerns and ideas. Remember, a healthy skepticism will save your career and the financial impact of a bad decision. Most importantly, learn to listen to what you don’t want to hear to improve your results.

Recognize when it’s the right time. While many ideas may work with modifications, it may not be the right time or place to put them into action.  Avoid using circular logic to push through ideas your business and customers are not ready to handle.

“Overconfidence can derail results when your ego gets in the way.” Jeannette Seibly

How to Work with Overconfident Leaders

Stay aware and mindful in conversations. Listen up when your leader is sharing a decision s/he is making or about to make. It will impact you, your project, team, and budget, either directly or indirectly. Ask open-ended questions for clarification rather than debating the leader’s decision.

Stand up and speak up. When leaders are overconfident, we tend to question our own point of view. (Harvard Business Review) Stop! Be assertive and have a conversation armed with the facts. Remember, diplomacy is critical. While you may be right, overconfident leaders will ignore you when their ego feels threatened. The outcome of these types of conversations can impact your future projects and results as well.

If the leader’s idea or assertion does not impact you, avoid confrontation. Choose which issues to pursue. If you confront every issue, the leader and team will stop listening to you. Instead, address major issues that will impact you from a win-win-win perspective.

©Jeannette Seibly, 2019-2021

Jeannette Seibly is The Leadership Results Coach. She has been an award-winning executive coach and keynote speaker for 28 years. She is an expert in guiding leaders and their teams to get unstuck and achieve dynamic results. Contact Jeannette for a confidential conversation.

A Note About Being an Overconfident Leader from Jeannette. It’s not business as usual. During this new normal, take the time to develop your emotional intelligence (EI). Skills include listening, critical thinking, and managing virtually. Developing these skills now will impact the quality of your results, today and tomorrow.

How to Break-through Stress During this New Normal

Learning how to break-through your stress impacts the quality of your results.

2020 was a stressful year and not much has changed now that we’re into 2021. With the drama of the inauguration behind us, let’s focus on looking and moving forward. Your business projects, profitability, and teams need your attention more than ever.

Learn how to breakthrough your stress and guide your team to manage their stress too is critical. It will impact the quality of your results.

6 Successful Ways to Transform Stress into Positive Results

1. Breathe. Yes, breathe in for a count of 10, pause, then, exhale for a count of 10. Do this at least 3 times. You’ll be amazed by easily this works and impacts your results.

2. Get the facts. Instead of worrying and becoming stressed about every headline you read, get the facts. When you allow a small reaction to grow into a larger one, stress will follow. Start by clarifying the core problem. Talk out the facts with one or two trusted advisors and your executive coach. Now, with a clear perspective, talk it out with your team. At this point, you and your team are ready to create the new goal and focused action plan. Make sure to get into action within 24 to 48 hours.

“Stress can be a gift telling you to slow down and breathe…but only if you’re willing to listen!” Jeannette Seibly

3. Have the tough conversations instead of avoiding conflict. When you and/or team members become offended by someone’s choice of words, hand gestures, or facial expressions, stress occurs. BREATHE. Then, have a conversation to understand the true issue. Remember, handling conflict now, reduces gossip, stress, and hurt feelings. Failure to do so sabotages your team’s results, now and in the future.

4. Keep a private journal. Many people keep a journal about what isn’t working, past failures, and upsets. Instead, use journaling as a way to create a positive future. Write down “brags” about what has been working. Include “I am grateful for …” Write about your future and goals. Write down anything that helps you remember why your dreams and desires inspire you. Include the results you want to have at work (e.g., become a better boss). Encourage your team members to do the same.

5. Focus on something different. When you and your team hit a wall and are stuck in a project or task, or on how to handle a relationship, stress increases. Focus on something else by walking away. Then, after 20 minutes with renewed energy, look and take responsibility for what was missing (e.g., failure to listen, acknowledge an idea, allow a team member to talk, address a detail, etc.). This really works.

6. Be present with people. Multi-tasking is a myth. Stress will occur when you and your team don’t listen and value each other’s ideas and concerns. Learn how to be fully present (mindful resilience) in every conversation. It starts with an openness to hearing other’s points of view! I promise, you and your team will learn something new and life will be less stressful. As a bonus, your results will improve too!

©Jeannette Seibly, 2019-2021

Jeannette Seibly is The Leadership Results Coach. She has been an award-winning executive coach and keynote speaker for 28 years. She is an expert in guiding leaders and their teams to get unstuck and achieve dynamic results. Contact Jeannette for a confidential conversation.

A Note About Breaking Through Stress from Jeannette. 2020 was a stressful year and 2021 hasn’t gotten off to a good start. With the drama of the inauguration behind us, let’s focus on looking and moving forward. The first step is, learn how to breakthrough your stress and guide your team to manage their stress too. It will impact the quality of your results.

How to Use Adversity to Make You Stronger

“Want to take advantage of new opportunities this year, then, learn from 2020.” Jeannette Seibly

Many leaders, bosses, and businesses experienced difficult challenges, hardships, and misfortune during 2020. This includes closing companies, losing top talent, and facing financial hardships. And, many also dealt with health and family challenges.

It takes brave and committed leaders to use adversity as a launching pad to transform a situation, project, and/or relationship. Doing it the right way makes individuals, teams, and businesses stronger.

Working through adversity is never an easy process, especially when it’s forced on you. But the good news is, you can do it.

A year from now in 2022 when you look back to 2021, you will see how you turned adversity into a great opportunity. You’ll also experience how it made you, your team, and your business stronger.

Now, not tomorrow, is the time to do the right work and use 2020 adversity to make you stronger.

“Seeing situations from others’ points of view make it easier for people to feel heard by you.” Jeannette Seibly

6 Tips to Make You and Your Team Stronger

Get Real About What Happened. Everyone has experienced failure and unexpected adversity. There’s no shame in it. Breakdowns in projects and relationships can be due to things you did or didn’t do. Some catastrophes were beyond your control. (COVID) Regardless, it’s important that you stop and assess what truly happened and tell the truth. Putting frosting on mud pie and calling it a cake doesn’t change it from a mud pie!

TIP: Infuse objectivity into conversations by completing the year, project, and/or situation. Complete this exercise: What Worked? / What Didn’t Work? Then, ask, “What were the lessons learned?” This exercise must be done before you can move forward powerfully.

Develop Empathy. This can be difficult when you have little empathy for yourself and others. But it’s important during 2021 and beyond to develop emotional intelligence (EI). Seeing situations from others’ points of view make it easier for people to feel heard by you. It will also make it easier for them to listen to you!

TIP: To develop your empathy skills, talk with a qualified coach or therapist, and do the inner work required.

Develop Inner Confidence. Fake it until you make it is an old cliché where people imitated confidence, competence, and an optimistic mindset. The problem is today, fake confidence can be easily spotted. Instead, develop true inner confidence which in turn creates success.

TIP: To develop your inner confidence, work on a project with your team. Hire the right coach to guide you and the team along the way to ensure success and keep everyone focused.

Be Responsible for What You Are Saying and Sharing. Today’s focus on transparency can backfire when relying on TMI (too much information). It can damage relationships and the ability of people to trust you! This includes what you share with customers and top talent.

TIP:

  • Keep a private journal and write down your thoughts and feelings. Not everything needs to be shared.
  • Develop mindful resilience by forgiving yourself and others. (This is an inner exercise for you only. Do not tell others, “I forgive you.” Why? Because doing so only creates more adversity.)
  • Work with your coach and craft conversation points to share with your team and customers.

Focus Forward. Stop rehashing what happened by completing your “What Worked? / What Didn’t Work?” exercise. Remember, emotionally strong leaders lead the way by focusing on what’s next, not in the past. Look for new opportunities inside adversity.

TIP: Work with a trained facilitator to guide you and your team through this inquiry. In the process, you will uncover new systems, products, and services for 2021.

Practice Thanks!  Everyone loves appreciation. Saying “please”, “thank you”, and “great work” is important. When done authentically, your teams grow and your customers feel valued.

TIP: Get your copy of “It’s Time to Brag! Business Edition”. Learn how to brag in a business-savvy manner. Then, share with confidence the successes you, and your team and customers have had without sounding like a braggart!

©Jeannette Seibly, 2021

Jeannette Seibly is The Leadership Results Coach. She has been an award-winning executive coach and keynote speaker for 28 years. She is an expert in guiding leaders and their teams to get unstuck and achieve dynamic results. Contact Jeannette for a confidential conversation.

A Note About Using Adversity to Make You Stronger from Jeannette. 2020 was a good year for some and a bad year for many. Stop lamenting about the awful things that happened. Instead, get unstuck and focus on moving forward. 2021 will be a great year if you learn from adversity and become stronger as a leader. Now is the best time to get started!

2021 Is Here … It’s Time to Get Unstuck for Success

“2021 will only be as good as your willingness to do the work.” Jeannette Seibly, The Leadership Results Coach

Many of you have thought about your goals and resolutions. Some of you have written them down. Far fewer of you have taken focused action steps to make them happen.

One of my long-term goals has been to write a novel. I even have over 100,000 words written. Over the past decade, I’ve updated. Made changes. Added and deleted characters. Et cetera. Et cetera.

Yet the novel remains safely hidden on my hard drive waiting to be published and see the light of day!

My current excuse is “Writing a novel is different than writing a business book. It requires different writing skills.” While this is true, it is still an excuse. There are classes and writing activities designed to help authors get their ideas published.

So, I’m stepping out! I am declaring, “This year is the year!” (GULP!)

What will I do now that I’ve been unwilling to do in the past? I’ve made it one of my top 3 must-get-done priorities in 2021. My support includes being part of a weekly author coaching group and attending monthly author events. My focused actions are scheduling time to write and then, writing. (Whether I want to or not!) These actions will provide me the inspiration I need to write and the coaching I need to stay unstuck. Plus, my other coaches will keep me in focused action! (NO EXCUSES IN 2021!)

Questions for You to Get Unstuck

Where are you stuck? It’s a great place to start instead of “why am I stuck?” Is it making a declaration? Is it making the time? Is it finding the money? Be clear and be real. If you’re stuck, write down on one page what, when, where, why, and how you feel stuck. Don’t beat yourself up. This is simply an inquiry. Now reduce it to ONLY ten words. When I did this exercise, it was eye-opening.

What do you really really really want to have? Here’s a simple yet challenging exercise my friend, Judith Briles, The Book Shepherd, has her authors do every year. Take four pieces of post-it size paper. On each piece of paper write down your goal in one or two words (e.g., publish book, lose weight, exercise, get a new job, retire, buy a home, etc.). Now you have four pieces of paper, each stating a goal. Here’s the challenging part. Remove the piece of paper you are least likely to do, want, or have. This will tell you the other three are more important. Now, remove the second piece of paper. Now, remove the third piece of paper. Drum roll …. The last piece of paper is your #1 goal for 2021. Now, it’s time to get busy!

“Doing what you’ve done before will have you stay stuck while hoping for different results.” – Jeannette Seibly, The Leadership Results Coach

What is the end result? People do things when they feel motivated to do them. What is motivating you to fulfill your #1 goal? Why is it important? Doing what you’ve done before will have you stay stuck while hoping for different results. Hope is not a viable strategy. It absorbs energy and makes you feel bad about yourself and your capabilities. When this happens, get your brag on! Yes, becoming present to your past successes works! (Especially when selling yourself in a job interview or asking your boss for a raise)!

What new possibilities are there? Look at your #1 goal from a 180-degree perspective. Here’s what I mean. Start with the goal and list key milestones backwards that must be met back to today. Doing this helps you see new possibilities to achieve your goal. So while many of us focus on only our limitations, our creativity and innovation are stifled. Remember, the longer you stay stuck and indecisive the more the next step seems elusive.

Are you waiting until the right time? If you’re waiting for the right time, stop waiting. Remember inspiration comes and goes like rain. It’s never predictable. The added challenge is, when it is raining, are you willing to do the work right then and there? Or, do your excuses get louder? (It’s important, to tell the truth!)

Here’s the million-dollar tip! Hire the right coach to help you stay focused on your #1 goal! Then, be coachable. Both of these are commitments are required to get and stay unstuck. And, you know staying focused can be difficult when life circumstances get in the way. But here’s what I want you to consider: One year from now will be 2022. Do you still want to be sharing your excuses…or sharing your successes? Another way to look at it is, if you have 6 months to live, would failure to achieve your #1 goal be your greatest regret?

Here’s to an amazing 2021! Who’s willing to get unstuck and join me?

©Jeannette Seibly 2021

Jeannette Seibly is The Leadership Results Coach. She has been an award-winning executive coach and keynote speaker for 28 years. She is an expert in guiding leaders and their teams to get unstuck and achieve dynamic results. Contact Jeannette for a confidential conversation.

A Note About Honoring Your Goals from Jeannette. Goal creation and resolution-making are common activities for individuals and businesses each year. Yet the problem remains that these goals are rarely fulfilled. Don’t start 2021 as another year with great goals, ideas, and promises with no structure for fulfilling them. Make 2021 the year you actually make them happen!

How to Be a Better Boss When Your Team Believes You’re a Bad One

“Being a good boss is an inside job. It requires mindful resilience and emotional intelligence to succeed.” Jeannette Seibly

Being told you’re a bad boss isn’t fun. But it can be a gift. Remember, it took courage for your team member or team to tell you they hate your bad management style.

It’s 2021 and time to get busy. Use the feedback as a great opportunity to get real about how to manage your team members. It will improve your results and make you more coachable.

7 Important Tips to Become a Better Boss

Listen to Learn. This is key! Usually, bad bosses are poor listeners. They listen to defend, minimize their responsibility, and blame others. STOP! Don’t fall into that trap. You’re better than that. Remember, listening is a lifelong skill that you must develop each and every day.

Value Feedback. Complete a 360-degree feedback assessment. Then, review with each of your team members. Do this to learn about how they feel about working for you. This is NOT to find out who said what about you. This very important feedback can advance your career if you’re willing to listen and learn. Remember, your team members may feel hesitant to tell you what they really think. Give them permission to tell the truth and DON’T HOLD IT AGAINST THEM!

  • First, ask, “What’s the #1 thing I do that upsets you?” Listen to understand, not defend or out-talk them.
  • If you’ve offended them in the past, apologize.
  • Then ask, “How do you believe I should handle this type of situation differently in the future?” Listen to understand, not defend or out-talk them!
  • Thank them.
  • Now, talk it out with your coach about what to do next

Learn How to Delegate. Too often we give our favorite team members the best assignments. These may not be the ones with the best skills to get the job done. A good boss delegates to people’s strengths and gives them opportunities to expand their skills. Your focus as the boss is to manage the process and coach your people to grow and succeed while meeting customer deadlines and budgets. Note: If you’re a micromanager, stop it! Learn how to trust your team members to get the job done and focus on managing the results.

Developing your people is one of the key job responsibilities for any good boss, manager, and/or leader.

Develop Your People. This is one of the key job responsibilities for any good boss, manager, and/or leader. What are you doing today that is helping your team members excel? What do they need from you to help them achieve their personal and professional goals? What can you do to provide them the necessary resources to excel? Ask them … never assume you know the answer.

Stop Hiding Out. When things get tough, and they can at inconvenient times, be ready to get involved. This normally requires resolving conflict, project snafus, and/or customer upsets. Plan on rolling-up your sleeves and become your team members’ assistant. Focus on uncovering the issue and providing needed resources to resolve it, not assessing blame.

Set Expectations. One of my expectations as a boss was for employees to get along. And, they did. Whenever one person would come to me with an issue, I’d ask if they had talked it out with the person. Then, added, “If you need me to get involved, let me know. But I know the two of you can resolve this.” Normally they resolved it better than if I had gotten involved. One of the keys for this to work is being clear about your expectations. Keep them real and not pie-in-the-sky. Also, remember, if you expect your team members to get along, you need to get along with others too. 

Hire a Coach. If you haven’t done so already, hire the right coach immediately. Successful bosses have coaches. Have the coach include a qualified assessment as part of the process. This high-quality assessment uncovers your blind spots and provides insights to overcome them. Plan on talking with your coach weekly to ensure you’re moving forward. It’s easy to go off into the weeds when you attempt to use an approach you found on social media.

Remember, becoming a good boss is a process, not an event. Make 2021 the year you enjoy the journey.

©Jeannette Seibly, 2021

Jeannette Seibly is The Leadership Results Coach. She has been an award-winning executive coach and keynote speaker for 28 years. She is an expert in guiding leaders and their teams to get unstuck and achieve dynamic results. Contact Jeannette for a confidential conversation.

A Note About Being a Good Boss from Jeannette. Becoming a good boss isn’t easy. Many companies make the very costly mistake of promoting their best team members into boss roles. Too often these are not the best career paths for these once successful employees. Work with the right coach to help you learn the skills necessary to manage people. If this isn’t the best job for you, move on once you can. But use the time to learn how to work with and through others to achieve win-win-win outcomes. It’s a priceless skill.

Are You Ready to Make 2021 Amazing?

2021 is just around the corner … are you ready?

Are You Ready to Make 2021 Amazing?

Recently I enjoyed my end-of-year conversations with clients and business associates. From some, I heard about their off-the-charts year! They excelled!

Being curious, I asked why? At first, they focused on external factors. But with some guiding questions, they uncovered the inner beliefs they had transformed. They had stopped viewing themselves from a limiting perspective and stopped doing things that didn’t support their forward movement. Overall, they had their best year ever.

Here Are the 7 Key Points Shared

1. Self-Care. This was #1 on everyone’s list! Need I say more?

2. Gratitude. Each person was thankful for their inner growth and the results they achieved by staying focused on doing the right things.

3. Shifted Beliefs from “I Can’t” to “I Can.” This may sound like a simple mind shift. But it’s not always easy to do since it reflects a big internal change. At first, many were not present to this shift. They attributed their success to external factors (e.g., presentation style, being in the right place at the right time, openness to learning, etc.). The truth is, success is an inside job. They had transformed the little voice in their heads from “I don’t know if or how I can do it” to “I can do it and I did it!”

4. Held a Strong Inner Conviction When Challenges Appeared. When each person shifted to I can, their brains automatically focused on the “how to get it done.” They didn’t concentrate on the obstacles. Most got in communication with the right people that could help them succeed, including their coach. They didn’t entertain, “it’s too much work,” “I don’t have the money,” or “my boss wouldn’t approve.” They just stayed in focused action.

 “Want to achieve an amazing year? Hire a coach to stop you from believing in your limitations.” Jeannette Seibly

5. Developed a Mindful Resilience. When failures or major mistakes occurred (and they did), they didn’t sugar coat them or hoped they would magically go away. They knew hope was not a strategy. Instead, they did the work to complete any problems with integrity.

6. Aligned Their Goals with Their Values. Several had to get real about “how” to conduct their business due to the pandemic. For example, one inquired into what she needed to change to be happy. She found a program that pulled her out of her comfort zone and enrolled as a student. Naturally, as she transformed, so did her clients. 2020 was her best year ever!

7. Got Real About Job Fit. When your work responsibilities align with who you naturally are, amazing results can happen. As an executive coach for the past 28 years, I love getting people unstuck and in action for real results. I use the PXTS assessment as the first step in the 90-minute process with my clients. Afterward, most are ready to pursue their dreams and goals with clarity. For example, I recently worked with a super salesperson who was suffering burnout. Why? He believed he had to be a sales manager to grow his sales team! His sales suffered and turnover was high! The PXTS results showed his strengths were in selling, not in managing people! He immediately felt a big-huge-tremendous sense of relief. My coaching to him: Go sell! Stop trying to be someone you are not. When you’re ready, we’ll talk through how to build a sales team that excels.

 Where are you stuck? What do you need to move forward and have 2021 be amazing? Contact me for a free confidential conversation. You, your career, and your business goals will thank you!

©Jeannette Seibly 2020

Jeannette Seibly is The Leadership Results Coach. She has been an award-winning executive coach and keynote speaker for 28 years. She is an expert in guiding leaders and their teams to get unstuck and achieve dynamic results. Contact Jeannette for a free confidential conversation.

A Note About Achieving Success in 2021 from Jeannette. Getting out of your own way can be a challenge. We’ve been conditioned to do things a certain way and view ourselves from a limiting perspective. Make 2021 your year to let go and achieve amazing career and business successes.

Don’t forget to hire a coach to accelerate your growth and keep you focused on the right things for an amazing 2021!

How to Optimize Trust When Saying “No”

“Saying no is less hurtful than saying yes and not delivering on your promise.” Jeannette Seibly

Many of you have learned the hard way that saying “yes” doesn’t always work. When you overcommit, it can come back to hurt your career, business growth, and customer relationships. There can be consequences and the most important is you break “trust.”

There are times it’s better to say, “no.” Yet, saying “no” can feel uncomfortable, especially for people-pleasers and those wanting to be well-liked.

If you say “yes” and are unable or unwilling to honor your commitment, trust is broken. It can become a career derailer when your team, boss, board, and/or customers stop trusting you.

As always, be selective and wisely choose when to say “yes” and when to say “no.”

How to Say “No” and Build Trust

When You Are Asked for Help. As a leader or entrepreneur, it’s your job to guide your team members. If you say “yes” and don’t follow-through, you lose trust. If you say “no,” you can instead recommend who or how they can get their questions answered by someone who is better qualified.

Don’t Offer Excuses. When you say “no,” it does not require an explanation. Offering excuses for the “no” is where many leaders (and others) get themselves in trouble. Instead, plan to negotiate requests that are important to create a win-win-win outcome.

For example, Sabrina was asked to work on a company-wide project for her boss. Because she didn’t have time she said “no.” Instead, she negotiated with her boss to do her part of the project remotely and attend monthly updates instead of weekly update meetings.

There are times it’s better to say, “no.”

When Invited to an Event or Provide a Financial Contribution. Be clear about your values (e.g., family, career, education, religion, etc.). It makes it easier to say “yes” or “no” to these types of requests. When you need to say “no,” here are some effective ways:

  • “No, thank you. I’d love to, but I’m unable to do so right now.”
  • “Thank you for asking and “no” I’m not able to do so.”
  • “Thank you for asking, but that doesn’t work for me right now.”

When You Don’t Have the Time or Interest. When you say “no,” include “That’s a great idea! But I don’t have the time or energy to add one more thing to my schedule. Good luck!”

When You Do Say “Yes.” Honor your “yes” by completing your commitment as promised and make sure to over-deliver. When you can say “yes” and you can say “no’s” to future requests, you will build trust with others.

©Jeannette Seibly 2020

Jeannette Seibly is The Leadership Results Coach. She has been an award-winning executive coach and keynote speaker for 28 years. She is an expert in guiding leaders and their teams to get unstuck and achieve dynamic results. Contact Jeannette for a confidential conversation.

A Note About “Saying No” from Jeannette. Saying “yes” can be too easy for many people. Yet, there are consequences when you don’t fulfill the promise you made with your “yes.” Learn how to say “no” diplomatically. That actually will help your career or business. Hire a coach to talk you through the pros and cons of “yes” and “no.”