How Do You Bridge Communication Gaps and Create Positive Results?

Leaders often wait for a miracle to get the team on the same page. Yet, unfortunately, it rarely happens without the directed effort of the leader.

In my recent article, Are Your Relationships Working? I mentioned “Bridge Communication Gaps” as one of the essential tips for building good and effective working relationships.

Yet, many leaders are perplexed about how to do this in today’s workplace due to diversity, remote work options, and differences of opinion.

5 Essential Ways to Bridge Communication Gaps between Teams and Results

Appreciate Differences … Where Do I Start? You start by using a qualified job fit assessment that provides objective information (not the type of assessment that shows how people want to be seen). For many years, I’ve used the granddaddy of objective job-fit assessment products: PXT Select. Example: When team members (and business partners, boss/employee) are in conflict, I use it to provide an objective review of what’s working and where the communication problems exist. Everyone thinks they know the answers. But 99% of the time, there are surprises. This process and the knowledge you gain build comradery and resolve misperceptions.

Get Everyone on the Same Page. Share the goal, budget, and deadline with the team and allow them to contribute their ideas, thoughts, and opinions. Yes, this often requires training for you and the team on developing and using the skills necessary to communicate, create strategies, and execute results.

Include Everyone’s Ideas. It doesn’t mean all of their ideas are viable and will be used. But when everyone’s ideas are heard and acknowledged, they feel respected and valued. This closes many communication gaps while building positive working relationships.

Brainstorm for Solutions. The same mindset that created the problem will not solve the issue. It requires listening outside the norm and allowing new, off-the-wall ideas to take hold. It will require setting aside egos and judging what is or is not a good idea. Encourage everyone to construct the solution by asking questions for clarification.

Celebrate the Wins and Learn from the Failures. This is critical and often overlooked. Conduct a What Worked?/What Didn’t Work? for each and every project. This review is also a great way to get unstuck in a project, acknowledge the team, and fully appreciate their efforts.

©Jeannette Seibly 2023 All Rights Reserved

Jeannette Seibly is The Leadership Results Coach. She’s celebrating 30 years as an award-winning international executive consultant, speaker, and business author. Her clients value the listening and positive difference she brings to any conversation. As a result, they can work through sticky situations and challenging relationships to become positive influencers. Contact Jeannette for a confidential discussion. PS: She’s also a three-time Amazon Best-Selling Author!

A note from Jeannette about bridging communication gaps: For many leaders, this can be scary. They either don’t know how, are afraid to ask for help, or are unwilling to admit there is a problem. However, failure to bridge communication gaps will derail your ability to create good working relationships. It will also negatively impact your retention, revenues, and results. Contact me if you know you should but don’t want to. Don’t worry. You’ll glean at least one idea you can implement immediately.

This week’s PODCAST:  Listen to How the pandemic led a professional copywriter, speaker and author to become an accidental artist with my guest, Debra Jason, on The Entrepreneurial Leader.

NOTE: I love coaching current and future leaders to support them in leading, managing, and hiring their teams. Contact me if you want an in-depth, one-on-one hour over 13 weeks. It will accelerate your ability to influence others, hire the right people, and coach your team for unprecedented results. SeibCo.com/contact/ 

Be Present When Listening

“When you’re present during conversations, you become an influential leader because you heard what was being said.” Jeannette Seibly

If we want people to talk to us more, we should start by listening to them more. Simon Sinek

  • Would you like to achieve epic results?
  • Have working relationships with team members that develop them to be leaders?
  • Keep reading!

When we’re in meetings or conversations, and someone else is talking, we often allow ourselves to think of other things. The problem? We stop listening. We miss what the other person said. We also miss nuances that make a big difference in the person’s meaning, even if they didn’t say it.

In my recent article, Are Your Relationships Working?, I mentioned “Be Present” as a key to building relationships. I don’t know about you, but I don’t feel a positive affinity when someone is unable or unwilling to listen to what I have to say. Also, as an excellent listener, I am always amazed by others who fail to hear due to bad habits or an unwillingness to be present.

So, what are the critical tips for “being present” during conversations? How does being present impact retention (aka relationships), revenues, and results? Keep reading!

5 Key Tips to Be Present When Listening

Be Focused. When entirely focused on the person speaking, what you learn and hear, and the solutions that can evolve are incredible. It’s true. Just listening and setting aside internal mental chatter makes the person feel valued and respected (aka retention).

Stop Multi-tasking. When listening, set aside your work, negative feelings, and other distractions (e.g., social media posts, gadgets, email notifications). That will allow you to hear the genuine concerns you will otherwise miss (think, customer and employee satisfaction).

Stay Mentally Focused. Instead of allowing yourself to think of rebuttals or allowing yourself to be triggered by what they’ve said, be present and listen. Yes, I understand; this is easier said than done. However, successful leaders learn not to be offended and address issues at the appropriate time.

Set Aside Answers. Too often, when we listen, we listen to develop a solution or answer the person … even when they don’t ask a question! Instead, be present and listen. Don’t offer ideas. Listen to just listen. Be a facilitator and guide the person to brainstorm, allowing them to develop their own answers.

Ask Questions. When you are present, you can ask questions that ensure you understand what is being said. Being present and listening will allow you to inquire into gaps in their thinking or contradictions. Use facts, not feelings, when asking questions (feelings are fleeting and usually don’t reflect the speaker’s words spoken at that moment).

©Jeannette Seibly 2023 All Rights Reserved

Jeannette Seibly is The Leadership Results Coach. She’s celebrating 30 years as an award-winning international executive consultant, speaker, and business author. Her clients value the listening and positive difference she brings to any conversation. As a result, they can work through sticky situations and challenging relationships to become positive influencers. Contact Jeannette for a confidential discussion. PS: She’s also a three-time Amazon Best-Selling Author!

A note from Jeannette about being present when listening: It can be challenging to listen when someone is long-winded, or you have no interest in what s/he is saying. The problem? As a leader, not listening hurts your retention (aka relationships), revenues, and results. And being present and listening can make a big difference in what you hear. It allows you to reduce misinterpretations and hurt feelings. Contact me if you’re unclear about how to be present, especially when you don’t want to listen.

This week’s PODCAST: Listen to the Moments of Brilliance: You Don’t Have to Have the Answers! with my guest, Denise Roberts, on The Entrepreneurial Leader.

When You Apologize, It Influences Results

“A good leader is unafraid to apologize because it positively influences relationships, revenues, and results.” Jeannette Seibly

A note from Jeannette about apologizing: Remember, no relationship is perfect, and all will have upsets. As a leader, learn how to apologize genuinely… it’s an essential part of communicating effectively. Contact me if you’re unclear about how to apologize or if your recent apology only created more upset.

An employee met with her boss to resolve a critical distribution issue. Unfortunately, he didn’t come prepared and didn’t have the answers. She kept pressing him for the answers she needed. Instead of apologizing for not coming prepared, he left the meeting upset with her. Thirty days later, she left the company.

In my last article, Are Your Relationships Working?, I was surprised by the number of leaders (and others) that said they never apologize. To them, it’s a sign of weakness! They are wrong. Actually, apologizing shows strength and confidence in yourself as a leader. It positively influences your results, retention (aka relationships), and revenues! If you don’t know if you apologize when needed, ask your coach and mentor.

It’s not hard to apologize for your mistakes, misunderstandings, or the words you chose (e.g., profanity, mispronouncing someone’s name, misusing jargon, etc.).

But when leaders refuse to apologize, they don’t realize the mischief and hurt feelings they’ve created:

  • Resentment
  • Gossip
  • Avoidance behavior
  • Snarky remarks
  • Turnover
  • Profitability
  • Loss of customers, jobs, promotions, or pay increases
  • The list is endless!

Let me state this again … as a leader, you don’t have the luxury of not apologizing. It’s your responsibility to keep relationships positive with employees, co-workers, vendors, customers, and even your boss.

How to Make a Genuine Apology

Always start with honesty, courage, and respect, and extend the “olive branch.”

  1. Be present with what you said or the mistake you made. Please keep an open door so that team members can express their concerns. Set aside your ego and openly listen! Then, communicate immediately with your executive coach if you’re uncomfortable offering a genuine apology. Remember, the longer you wait, the more likely a mushroom-size issue becomes the size of a mountain with everyone taking sides!
  2. Offer “I’m sorry” or “I apologize.” Make it 1:1 or with the team (if appropriate). Otherwise, the elephant in the room will stop team members from listening and participating, negatively impacting your results.
  3. Listen to their response. If they are angry because you waited too long or you’ve humiliated them, listen and learn without rebuttal. Apologize once more after they’ve said what they needed to say. But don’t keep on apologizing if it’s not making a difference. Wait for cooler heads to prevail.
  4. Stop defending yourself. The situation happened. Being right or making them wrong won’t get the issue resolved and everyone back in focused action. Start with an apology. Share the goal or intended outcome. Ask if anyone has anything else to say. If they do, don’t defend or use excuses (e.g., “Yeah, but”). If they don’t, move on.
  5. Ask what you can do to resolve it. What needs to happen to move forward? Ask for their opinion and input. Then, wherever possible, use their idea(s) and follow through immediately. If you don’t, the resentment will continue to build.
  6. Forgiveness works magic. Genuine apologies allow you and them to let go of resentments. Then, true forgiveness is possible.

PS: Remember to forgive others who have offended you or made inappropriate comments.

Remember, all relationships have their upsets. As a leader, learn how to apologize genuinely… it’s an essential part of communicating effectively.

©Jeannette Seibly 2019-2023 All Rights Reserved

Jeannette Seibly is The Leadership Results Coach. She’s celebrating 30 years as an award-winning international executive consultant, speaker, and coach. Her clients value the listening and positive difference she brings to any conversation. Feel stuck in a sticky situation or a challenging relationship? Want straightforward counsel to blast through it? Contact Jeannette for a confidential discussion. PS: She’s also a three-time Amazon Best-Selling Author!

This week’s PODCAST:

Listen to Do Whatever You Can to Serve Others with my guest, Deb Krier, on The Entrepreneurial Leader.

Are Your Relationships Working?

“We all have relationships that work and those that do not. The common denominator is you. What can you do to improve them?” Jeannette Seibly

All leaders know that the quality of their leadership depends on the quality of their relationships. Yet, many lack clarity on maintaining and improving these valuable sources of information, comradery, and partnerships. Leaders know good working relationships produce better results, more fun, and increased job satisfaction. (Yes, even for the introverts reading this.)

But in professional relationships, we all have blind spots. Yet few of us take advantage of learning what they are and how to overcome them because we think we already know what they are. Do you see the irony? So let me help you: You have no idea what your blind spots are. That’s why they are called blind spots … they are blind to you. But they get in the way of others having a good working relationship with you!

7 Essential Tips to Improve Your Relationships

  1. Be Present. This is one of the most important yet overlooked ways to improve relationships. When in conversation, be present. Set aside distractions and mental chatter. It tells others, “They matter.”
  2. Listen. Just listening without responding makes a significant difference in people feeling comfortable talking with you. However, believing it’s not worth your time to listen causes future problems. Remember, failure to listen to a team member takes a mushroom-size issue and makes it an immovable mountain! After listening, be curious and ask questions (e.g., “Tell me more.” “Why is this important?” “How can I help?”)
  3. Apologize. Yes, this is a difficult one for many leaders (think, ego.) When you’ve upset someone or failed to honor your word (think, excuses), it’s time to apologize. All you need to say is, “I apologize.” Then, change the bad habit or forgetfulness that caused the issue.
  4. Stop Being Annoyed. Yes, this is a hard one. But the following exercise does work. (I know because I’ve used it!) First, write down three to five things that annoy you. Now, stop allowing yourself to be annoyed when these happen!
  5. Forgive Others. Holding onto grudges and being offended only hurts you! Talk it out with one trusted ally to gain perspective. Then, forgive yourself for being human and know that not everyone will like you as their leader. But, as the leader, you are responsible for creating a workable relationship with each and every team member. (Not the other way around. So, get to it!)
  6. Hire a Coach. Yes, the right coach can help you work through those “sticky-stuck” situations and politically charged relationships. So hire the right coach today and get the year off to a great start!
  7. Bridge the Communication Gap. I’ve found this an easy way to get people on the same page and talking with one another. First, use a qualified job fit assessment tool that provides objective information (not the type of assessment that shows how you want to be seen). For many years, I’ve used the granddaddy of objective job-fit assessment products: PXT Select. Example: I received a letter from two clients that needed to bridge a growing communication gap. They said, “I thought I knew the person. Yet, I discovered the other person wasn’t who I thought he was.” Remember, these assumptions and trying to be someone you’re not will always get in the way of building solid and effective relationships.

©Jeannette Seibly 2023 All Rights Reserved

Jeannette Seibly is The Leadership Results Coach. She’s celebrating 30 years as an award-winning international executive consultant, speaker, and coach. Her clients value the listening and positive difference she brings to any conversation. Feel stuck in a sticky situation or a challenging relationship? Want straightforward counsel to blast through it? Contact Jeannette for a confidential discussion. PS: She’s also a three-time Amazon Best-Selling Author!

A note from Jeannette about relationships that work: I observed a situation where a team member let another team member ‘have it.’ A third team member, watching the interaction, leaned over and whispered to me, “This is why I like doing things on my own and not being part of a group of people.” I’m sure this has happened to you. And maybe you’ve expressed the same sentiment. But the truth is, as a leader, you must work with and through others to build strong relationships. So address that complicated relationship now. Contact me to resolve it now before it gets worse because they usually do.

Listen to the Building Relationships in Your Business with my guest, Marsha Haygood, on The Entrepreneurial Leader.

Creating Your 2023 Success Starts Today

“We all have what it takes to succeed. But many of us do not want to do the work required.” Jeannette Seibly

It’s that time of the year when everyone is busy creating goals. The problem? In about 30 days, all those good intentions for success will be for naught! Many of you will have forgotten, become disillusioned, or didn’t realize how much work was involved. But there is an easier way … so get started today to create your 2023 success.

The Key Ingredients to Get You and Keep You in Focused-Action

  1. Set your goals. Before setting your 2023 goals, complete 2022! Take time to review What worked?/What Didn’t Work? Acknowledge your successes and lessons learned. Then, create no more than 3 BIG goals for personal and professional success. Yes, they need to be big enough to stretch from where you are now to where you want to be later this year. For example, if you’re already slated to be a team leader, creating that as a goal is not a stretch! Yet achieving the intended metrics and results with the team would be a stretch for any team leader. It’s inspiring too.
  2. Hire the right coach. Nobody achieves their goals alone. And asking for help is a good thing to do! But not every coach is the right one to guide you to success. So, select the right one and hire the person now.
  3. Address your inherent challenges and clarify your blind spots. Use qualified job fit and 360-degree feedback assessments. Why? These validated tools help you discover your core strengths to build on. For example, a maple tree’s roots are the core of it growing into a strong maple tree. But its strength would be diminished if it tried to be a palm tree. It’s the same with you. Build on your strengths! Using qualified assessments will show you who you are (aka your “core”) and not how you want to be seen. Work with your coach to review these valuable reports, stay focused, and willingly receive feedback from others.
  4. Put together the right team. Some people call them accountability partners. Pick one or two people with BIG goals that need your support. Have an upfront agreement to keep you and them in action and not let excuses get in the way!
  5. Schedule time to journal and meditate. These actions keep you focused on moving forward. It’ll also unveil whom you need to talk to and work with while using your strengths to stay in action. Make sure to use an easy system that works for you, even if it’s only 5 minutes per day.
  6. Have fun and celebrate. Every achievement, no matter how small, should be acknowledged. These brags build confidence. They also keep you in action when you want to quit (and you will), especially after you’ve made a mistake or find yourself in a difficult situation.

©Jeannette Seibly 2023 All Rights Reserved

Jeannette Seibly is The Leadership Results Coach. She’s celebrating 30 years as an award-winning international executive consultant, speaker, and coach. Her clients value the listening and positive difference she brings to any conversation. Feel stuck in a sticky situation or in challenging relationships? Want straightforward counsel to blast through it? Contact Jeannette for a confidential discussion. PS: She’s also a three-time Amazon Best-Selling Author!

A note from Jeannette about creating your 2023 success today: We all have the best of intentions when we make our goals. However, those intentions will go by the way-side over 90% of the time without using the 6 key ingredients to get you and keep you in focused action now. Need help getting started? Want to stop before you even get started? (Yes, this happens frequently.) Contact me.

To learn more about goals, listen to my podcast, The Entrepreneurial Leader, with guest Deb Eckerling.

How Do You Improve Being Coachable, Especially When You Don’t Want To?

“Why have a coach? Because a coach has you do what you don’t want to do so you can become amazingly successful!” Jeannette Seibly

Note: This is a reprint of the #1 article for 2022.

We’ve all been coachable and uncoachable. It’s part of being human.

Being coachable: You listen for feedback from people regardless of your feelings about them.

Being uncoachable and challenging to work with: You refuse to listen to others even when they are great results-producers.

Why are you uncoachable? It could be your:

  • Readiness to hear feedback or advice
  • Humiliation of what occurred (e.g., poorly done presentation)
  • Low self-esteem or ego
  • Workplace environment views coaching negatively
  • Need to do it your way or on your own

Regardless of your reasoning, developing your listening skills and being coachable is critical.

The bottom line is that every successful leader, boss, and high-performance person has a coach! Think of the NBA, business leaders, and sales teams with excellent sales results. They know that while the advice and feedback may not be delivered flawlessly to their liking, it’s important to be coachable. Setting aside their ego avoids costly errors, team conflict, and poor customer results.

How Do You Improve Being Coachable and Achieve the Success You Really Want?

Be Present and Make the Time. “Is it an appropriate time to talk?” For example, bosses may call you when your kids demand your attention, or you’re in a department store. When this happens, ask, “Can I call you back in ½ hour when I can hear you?” Then, make the call in ½ an hour! Why? When distracted, you cannot present what is being said and will overlook critical feedback details.

Listen to Feedback About You. Listen carefully when the feedback originates from a team member, customer, or executive. There is an important lesson to learn here. To be coachable, listen without defending your actions, words, or thoughts about the person who complained. Instead, a couple of questions to ask: “Can you be more specific?” and “What would you recommend that I do?”

Transform Your Mindset When You Make Mistakes. There will be days you don’t do your best, create team conflict, or say the wrong thing. When someone complains, your ego will feel the need to defend your actions and blame others for the results. Breathe! Apologize! Stick with the facts, not your feelings about the person, situation, or other factors. Instead, ask, “What can I specifically do to change the outcome?” Remember, your future career options require taking responsibility and being coachable!

Review All Project Results Before, During, and After. Too often, you’re open and ready to hear feedback when a project is working. But when a project has or is about to fail, you become defensive, stop listening, and turn it into a debate. Remember, there is always room for improvement. In preparation for these crucial conversations, complete this exercise: “What Worked?/What Didn’t Work?”

Seek Out Coaching When You Need Clarity. There is a myth that you need to know the answer before asking for help. It’s not true! Instead, be open to listening to the feedback and be coachable. For example, ask, “Do you have 5 minutes? I’m unclear on what I need to do to make this project work?” Share the specifics about the goal and actions taken. Always say, “Thank you.” Even when you don’t like their answers be coachable. It could make the difference between successful results and failure.

Listen for the Gold … especially when the little voice in your head is chirping, “I don’t want or need to hear it.” It takes practice to master the skill of being coachable. In turn, you will accelerate your leadership development, relationships, and business results.

©Jeannette Seibly 2022 All Rights Reserved

Jeannette Seibly is The Leadership Results Coach. She’s celebrating 30 years as an award-winning international executive consultant, speaker, and coach. Her clients value the listening and positive difference she brings to any conversation. Feel stuck in a sticky situation or in challenging relationships? Want straightforward counsel to blast through it? Contact Jeannette for a confidential discussion. PS: She’s also a three-time Amazon Best-Selling Author!

A Note from Jeannette about being coachable: Successful leaders have coaches. Being coachable isn’t hard if you’re open to feedback and asking for help. Start with your coach to resolve a challenging situation or relationship today. These issues rarely disappear on their own! Do you feel stuck? Not clear what the real problem is? You’re not alone. Contact me for a confidential conversation.

When was the last time you got honest about your leadership issues? Many employees today do not trust their bosses and leaders. Many leaders believe they already understand their blind spots. But they fail to get objective data to help them do the right things correctly. It’s essential to get actual objective data to improve your leadership. Click here for details.

Easy Ways to Combat Energy Zappers

“When you fail to honor your commitments to yourself and others, your energy gets zapped daily.” Jeannette Seibly

What is our #1 energy zapper? Our excuses! Stress, boredom, toxic people, lack of sleep, too much sugar, and caffeine rank right up there as energy zappers too! And these will occur regularly when not managed.

But procrastination and the excuses we mentally create to justify it win as #1. It’s incredible how much time we waste looking for excuses, feeding our procrastination, and seeking out “why” we don’t want to get it done. Ironically, it takes more energy to avoid doing the task or job than it does to get the work done.

When you have a job, task, or client need, the bottom line is that you want to get into focused action as quickly as possible. If you don’t, you will experience diminished self-confidence and self-worth. And you will find future career opportunities, and sales get zapped too.

6 Strategies to Stop Energy Zappers

Schedule. Use an online or hand-written calendar, scheduler, and/or planner. Schedule the time needed to get the task done. Now, honor it as an appointment with a VIP (a very important person).  

I remember using an online planner to get my first book written and published. Every week I would receive a notification of activities for the week. And I honored it! This process eliminated the excuses I usually created for not getting my book written and published sooner.

Do or Delegate. Just because you don’t want to do it doesn’t mean others won’t welcome the opportunity. Don’t be afraid to delegate the task or job to someone who would welcome it. Remember, they won’t do it the same way you would … but they often do it better because they enjoy the work!

Brandon hated accounting. But as an entrepreneur knew, it was essential to have up-to-date numbers. So, he set aside his excuses and hired a bookkeeper who completed the weekly work within a couple of hours. As a result, Brandon now speaks intelligently with banks, his coach, and his team about where they need to focus their attention and be profitable.

Set Aside 20 minutes. If you’re still finding or looking for excuses, STOP! Set a timer for 20 minutes and focus on doing the task during that time and see how far you progress. If you’re ready to do more at the end of the 20 minutes, go for it!

One sales rep avoided making his calls and following up with potential customers. His excuse was, “They don’t want to buy from me anyway.” When he worked with his sales manager and coach, he learned how to use those 20 minutes to follow up and follow-through. His sales improved dramatically.

Hire a Coach and Find an Accountability Partner. Find someone to be your cheerleader. This person will keep you in action. And guide you through complex situations and/or relationships that can also be energy zappers.

Write It Out, Walk It Out, and Talk It Out. These three activities will help you overcome the normal energy zappers of day-to-day stress, boredom, and toxic people.

© Jeannette L. Seibly, 2010-2022 All Rights Reserved

Jeannette Seibly is The Leadership Results Coach. She has guided the creation of three millionaires and countless 6-figure income professionals. During the past 29 years, she has become an award-winning international executive and family business management consultant, and keynote speaker. Have trouble getting into focused action and feeling energized to get your job done and goals completed? Contact Jeannette for a confidential conversation.

Note from Jeannette about energy zappers. Honoring our commitments has become more critical today than ever. Keeping your commitments make you a top talent that your customers enjoy working with. Unfortunately, too many people fail to understand the impact of not keeping their commitments. Contact me today to talk confidentially about your energy zappers.

Being a top influencer means honoring your word and getting the job done in a high-quality and timely manner. So, grab your FREE copy of Eight Tips to Increase Your Ability to Influence.

 

Leaders, You Need to Regain Trust Now

“Trust is the foundation in any relationship, especially when you are the leader.” Jeannette Seibly

Which leader are you? Which leader would you want to work for?

  1. A leader was well-known by his employees for spending money on his own personal interests. As a result, there were no pay increases, and bonuses were infrequent and minor. Finally, when the leader sold the business and stayed, the employees demanded that he be fired. “We couldn’t trust him as our leader, and we don’t trust him as a team member.”
  2. Another leader led his employees without allowing his ego to get in the way. He also pursued self-interests, but not at the expense of his employees. He hired right and made sure they had the tools and resources needed. He made himself available to guide them through making decisions, resolving conflicts, and handling sticky situations. His employees trusted him.

During these past several years, employees have stopped trusting their leaders to do the right things the right way. While many people like to blame the economy, pandemic, and other outside factors, the truth is that these leaders do not talk straight, renege on promises, and hire and promote people that don’t fit their jobs.

As a leader, you must regain your employees’ trust NOW. The longer you wait, the harder it will become; eventually, trust can never be regained.

Here Are Three Ways to Regain Trust

Talk Straight. Instead of talking around an issue or subject, tell the truth.

  • Talk directly with the employee to provide performance feedback and coaching.
  • Expect resolutions to conflicts and be proactive in getting them resolved.
  • Value relationships by talking straight while being kind and compassionate.
  • Straight talk does not mean unleashing your anger or upset on another person.
  • Stop waffling around decisions. Make them fact-based, and include relevant human factors that are consistent with company values. This includes win-win-win outcomes for the customer, employee, and company.

Make Promises and Keep Them. Level up your ability to listen and listen to yourself when speaking. Too many leaders don’t listen well (or at all) or remember their promises. When making an agreement, write it down! Send an email … This is my understanding … Be open to negotiations within reason. Remember, respect, valuing others, and integrity are non-negotiable.

Hire and Promote for Job Fit. One of the most significant and often unrecognized issues that cause employees to stop trusting their leaders. When leaders hire using the instinctive/intuitive/gut approach, it doesn’t work (and never did). Many exhausted employees hate the constant turnover of new employees that cannot and will not do the job. Then, having their leader/boss manipulate them to “keep at it” and “make it work” upsets them and no longer works. You cannot force a square peg into a round hole! Instead, design a well-thought-out strategic selection process. Use qualified assessments that ensure job fit and tools to safeguard safety and well-being.

©Jeannette Seibly 2022 All Rights Reserved

Jeannette Seibly is The Leadership Results Coach. She’s celebrating 30 years as an award-winning international executive consultant, speaker, and coach. Her clients value the listening and positive difference she brings to any conversation. Feel stuck in a sticky situation or in challenging relationships? Want straightforward counsel to blast through it? Contact Jeannette for a confidential discussion. PS: She’s also a three-time Amazon Best-Selling Author!

A note from Jeannette about regaining trust as a leader: During these past several years, employees have stopped trusting their leaders to do the right things the right way. Now is the time to transform this belief before another year goes by. Are you uncertain about what to do? Do you need to talk it out? Contact me for a confidential conversation.

When was the last time you got honest about your leadership issues? Many employees today do not trust their bosses and leaders. Many leaders believe they already understand their blind spots. But they fail to get objective data to help them do the right things correctly. It’s essential to get actual objective data to improve your leadership. Click here for details.

Many Employers Are Feeling the Pressure to Increase Wages

“Everyone thinks money keeps employees. But they forget money doesn’t motivate!” Jeannette Seibly

A friend had demanded a pay increase from his boss and got it. He felt excited to get the money until he realized it put him in a new tax bracket. So now, he’s looking for a different motivator to continue doing a job he doesn’t even enjoy.

Everyone wants to make more money. They believe it’ll motivate them to like their jobs! The truth is, if they are in the wrong position due to poor job fit, it won’t matter what you’re paying them. They’ll still experience job dissatisfaction. Therefore, employers must become innovative and create new ways to compensate their employees, along with fair wages.

The BIG question is, “How can I compensate and motivate employees to attract and keep them?”

9 Ways to Compensate and Retain Employees to Improve Job Satisfaction

Job Fit. Yes, I know, I mention this a lot. But the fact is, studies show that when people fit their work, they thrive. They are less likely to focus on money to offset job dissatisfaction. Use a strategic selection process and qualified job fit assessments to improve your selection decisions for new hires, rehires, and job transfers and promotions.

Ask. Ask, “What do you really really really want?” It’s the best place to start. You may be surprised that their requests are not about increasing their paychecks! (Unless you’re paying below industry standards.) If you do this, you’ll be surprised by what you learn.

Benefit Options. Provide spending dollars and options for additional vacation, childcare, personal time off, working remotely, and fun activities.

Perks and Gift Cards. Provide prizes for different challenges. Remember, some will enjoy group prizes, while others value individual recognition.

Education with Accredited Schools. Many are looking for education reimbursement or the company paying for tuition and books up front. This allows your employees to grow.

Company Workshops. Provide 1:1 training and development programs, both online and in-person. These should include technical, leadership, and soft skills training. Provide a certificate of completion and have it noted in their HR record.

Other Learning Opportunities. Partner with local experts to provide personal courses: money and financial management, how to buy your first home, Medicare options, and how to brag. These courses should include certificates of completion.

Provide Expanded Opportunities: Interdepartmental Teams, Association or Trade Boards, or Community Outreach Programs or Boards. These opportunities provide growth and development and are highly favored among many employees. They provide invaluable ways to develop and gain leadership skills and confidence in using them. Be sure they have a mentor to work through the sticky situations and political relationships in these groups.

Train to Be Coaches. Offer experienced employees the opportunity to coach newer employees. Provide a well-designed training program and certificate for these new coaches. The selling point is that these are invaluable skills to learn and develop and can be used on the job, at home, or in community activities.

©Jeannette Seibly 2022 All Rights Reserved

Jeannette Seibly is The Leadership Results Coach. She’s celebrating 30 years as an award-winning international executive consultant, speaker, and coach. Her clients value the listening and positive difference she brings to any conversation. Feel stuck in a sticky situation or in challenging relationships? Want straightforward counsel to blast through it? Contact Jeannette for a confidential discussion. PS: She’s also a three-time Amazon Best-Selling Author!

A note from Jeannette about different ways to compensate and retain employees: Many employees today want more money. But they fail to realize that money is not a motivator. However, other perks, benefits, and opportunities can be. Not sure where to begin? Contact me for a confidential conversation.

Do you know if you’re doing a poor job of managing others? Would you like to know whether or not you are? As a leader or future leader, you must learn how to get the job done by working with and through others for great results. To learn more, click here.

Effective Leaders Focus on Workability

“You’re never too important or busy to handle the details in your life.” Jeannette Seibly

I returned from an inspiring weekend and was feeling good. I woke up smiling on Monday morning, ready to take on life. Then, I sniffed. Whew! I let go of my ego and laughed. “This is what pursuing my goals looks like … it includes details like cleaning out the cat litter box!” LOL!

When leaders, entrepreneurs, and business owners are busy pursuing their goals, they often ignore details and get overwhelmed when life and business aren’t working. Or their ego gets in the way. They forget or become irritable when the dishwasher needs to be loaded/unloaded. The dog requires walking. And the kids and significant others demand quality time. Sound familiar?

Workability occurs when you acknowledge the necessary details in your life and focus on getting them done in a way that honors others and your goals. (NOTE: If there’s a conflict between your goals and your life, reach out to your coach!)

Take the time this holiday season to reflect on and organize what needs to be done. Share your goals with your family and employees, and listen for the details you’ve overlooked. Delegate, and understand that others will not do things the same way you do! Remember, there are over 100 ways to wash dishes!

Tips to Handle the Details to Create Workability

  1. Honor Financial Obligations. Years ago, I met a self-proclaimed enlightened business owner that claimed he had a million-dollar business. But he kept his financials in a shoebox to avoid his ex-wife knowing how much his company was worth. First, I questioned his million-dollar claim because of other factors. Second, hiding the details and hoping no one will discover them will come back to haunt you. Schedule time weekly to keep your A/R, A/P, and taxes up-to-date and paid. Remember, the IRS doesn’t care about your excuses.
  2. Hire a Pro. Don’t try to do what you don’t do well. Hire a professional bookkeeper. Hire a cleaning person or caregiver. Hire a qualified engineer that fits the job. When hiring, use legally qualified tools and systems to ensure compliance with local, state, and federal laws.
  3. Trust Others to Get the Work Done. Complaining about how others do their work only causes an exodus of top talent at home and in business! Remember, these are the people who are handling the details! #1 – Stop micromanaging since you’ve not done the work and don’t know the details involved. #2 – Hire for job fit to ensure they are interested and willing to do the work as it needs to be done.
  4. Focus on Integrity. Cutting corners, overlooking quality concerns, not proofing docs, and ignoring safety precautions will get you in trouble. It doesn’t matter what your excuses are. You need to make the time and pay attention to the details or suffer the consequences. This includes reading the fine print! This is where a professional (aka an attorney) is essential.
  5. Hire a Coach. I know, I say this often! “Every successful leader has a coach!” The right coach guides you to handle the details, no matter how you feel about them. The coach helps you organize your goals and live a healthy lifestyle simultaneously.
  6. Express Gratitude. Have an appreciation for what you do have and express it instead of focusing on what you don’t have. It makes you an easier leader and person to work and live with! Your family and employees will appreciate this more than you imagine … along with your cat and dog!
  7. Stay Connected. Schedule 1:1 and group time with the people in your life. Put away electronics, and don’t allow other distractions to get in the way. Remember, there will always be high and low points in life. Your relationships will help you through both if you prioritize the time now.

©Jeannette Seibly 2022 All Rights Reserved

Jeannette Seibly is The Leadership Results Coach. She’s celebrating 30 years as an award-winning international executive consultant, speaker, and coach. Her clients value the listening and positive difference she brings to any conversation. Feel stuck in a sticky situation or in challenging relationships? Want straightforward counsel to blast through it? Contact Jeannette for a confidential discussion. PS: She’s also a three-time Amazon Best-Selling Author!

A note from Jeannette about focusing on workability: When we are busy pursuing our goals, we forget or ignore the details that need our attention. The dishwasher still needs loading and unloading. The dog cannot walk itself. We put off spending quality time with family. Take the time during this holiday season to create workability in your life by addressing the details. Are your goals and life in conflict? Do you need to talk it out? Contact me for a confidential conversation.

Your blind spots get in the way of attracting and retaining top talent. When you ignore hiring and retention issues, achieving the intended results takes time, money, and energy. Instead of becoming a hamster on a wheel, address the real problems now! It’ll save you customers and give you a healthy bottom line. Click here for details.