executive career coach

5 Ways to Combat Never-Ending Excuses!

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I recently received an email from someone I had met several weeks ago. We had created a great idea for her business growth. It was a simple and sound plan with a positive ROI. Her excuse for not following-through? She wanted to stay focused on what she was currently doing and wouldn’t  be able to implement the idea. Huh? Then, like most of us do to when confronted to move outside our comfort zones, she listed several “excuses” and included a quote from a well-known author to support her rationalization.

Our automatic excuse-maker kicks into full gear and we can come up with amazing reasons to justify not acting upon ideas or following-through on plans! The problem is,    we engage our mental monologues in time-consuming thoughts that take more time than implementing the process would require! Then, we spend additional time (yes, and money) to enroll others into our justification for achieving poor results. We falsely await an epiphany without doing the necessary work! We rely upon mysticism that if we don’t act upon something, or follow-through, it wasn’t meant to be. Unfortunately, these cyclical excuses intensify as we use them more and more often.

How do we break out of this nasty trap? How do we move outside our comfort zones before they shrink to ensnare us completely? How do we achieve our goals with ease and positive financial results?

First – Hire a life coach or biz advisor who will propel you forward. You are still required to do the work, yes. The difference is a coach helps you break through the barriers  to do what you have been avoiding, so you can have what you always wanted!

Second – Complete the five exercises in the book, “It’s Time to Brag!” (TimeToBrag.com) and become aware of your past accomplishments. You can’t build on weaknesses. Use these “brags” in a biz savvy manner for sales presentations, retaining clients, and asking for new job assignments.

Third – Create a blueprint based upon future goals, not simply recreating what you did in the past. This can be a challenge since human beings love to operate inside their comfort zones, which include either generating strategic ideas that cannot be implemented, or tactical plans that only regurgitate our current work with a new twist. Neither provides “value-added” results.

Fourth – Ensure a positive ROI.  It’s like any investment of time or money. Ask yourself, “Does the plan provide a potential positive cash flow as it is designed, based upon the hours, days, or months involved?” If it does not, modify.

Fifth – Learn to recognize and shift your automatic excuses immediately. Saying “no” to requests may feel liberating. But in reality, if it’s not used judiciously, it only serves to entrench us deeper into our ruts. Learn to maneuver successfully through inevitable challenges via conversations with your biz advisor for positive results!

(c)Jeannette L Seibly, 2012

Myth: Nice Bosses Don’t Fire

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Many books and speakers talk about leaders who are cut-throat, egotistical and mean. The myth is they love to fire people. To add fuel to this misperception, many employees subjectively blame their boss for others’ poor work ethic and job performance. They keep their resumes circulating, just in case they are next.

Being “nice” is not a responsible alternative when you are the boss.

Want the truth? In the quest to keep a company financially stable, even good bosses fire people. While there are bad bosses, and good workers mistakenly terminated, many times you will find those departed employees are the same ones who complained about multiple boss challenges (e.g., blamed others for their inability to produce required results and refused to work well with co-workers or management). Eventually they would have ended up leaving anyway.

They fall among the shockingly high 63% to 79% of people who work in jobs they don’t like. Many times these are also the ones who are unwilling or unable to learn the technical or people skills required. All the training and coaching efforts in the world will rarely produce useful or sustainable results when someone does not fit their job responsibilities. (Think, millions of dollars spent without a positive ROI!) It happens regardless of their length of time on the job, previous work experience or popularity with others. Even though demotion is a viable alternative, most people’s egos won’t allow them to step backward, even if they had been extremely successful in that position. Moving them to another job within the company only works if the job fits them! More often, a terminated person finds a better position with another company.

Here’s the reality.  When bosses need to fire or demote people, many times her or his eye is on the customers! Cheating the “bread and butter” out of good service or quality products rarely works well for any company. Not firing people does not make bosses nicer! It simply makes them irresponsible to their customers, shareholders, communities, Boards, and other employees — a natural consequence. The bottom line is critical to keeping the company operational! (Think, keeps more people on the payroll.)

The other reality is many times the remaining employees are privately clapping and sighing in relief. They have been the ones cleaning up the “elephant tracks” and listening to the excuses for poor results created by their former co-workers. They can pull their resumes out of circulation until the next “poor” performer is hired due to the poor hiring practices of their company. (BizSavvyHire.com)

Does this mean your boss should be mean? No! Some bosses simply need to resign. (The above stat includes them!) All bosses need to learn to be effective when hiring and working with others, while balancing the strategic and tactical needs of their organization. These skills are not solely learned in books or seminars. They can be learned right on the job if there is a qualified biz advisor with whom to bounce off ideas and keep them on the right track. (SeibCo.com)

©Jeannette L. Seibly, 2012

We’ve earned the right!

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As biz professionals, we do a very poor job of selling ourselves and our ideas.  We have not yet learned to brag in a biz-savvy manner. Instead, to put the word out about our achievements, we rely upon endorsements or testimonials, articles, websites and printed marketing materials.

We are accomplished women and men who have achieved amazing results! What’s missing when we lose a deal (or job or promotion) to a less competent competitor?  Investor or banker interest?  Awards we could have won? Belief in our expertise?

Too often we downplay our accomplishments. Or worse, we use “scripted” material that only makes us sound like the competition instead of helping us stand out from them! Either way, we lose. We’ve been taught bragging is wrong all our lives. This misperception carries right over into our business lives. We don’t even apply for awards. We falsely believe it is unwise to brag about ourselves, products or services. It’s why our competitors win the deal, even though they offer inferior products and/or services!

The issue isn’t that you need more confidence when speaking. It’s not that you need to “feel it.” It’s that you need to learn how to quantify your results and share those achievements in a biz- savvy manner. It’s time to brag!

Take this million-dollar coaching to heart and turn things around! Get over your apprehensions! Learn how to brag! You’ve earned the right!  http://TimeToBrag.com

©Jeannette L. Seibly, 2012

5 Attitudes to Fast Track Career Derailment

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Wonder why so many business professionals, executives and biz leaders are included in the ever increasing statistic of job shopping? These qualified professionals live under the false illusion that finding the perfect career or job will automatically have them earning mega-bucks, working for a great boss, while having fun in life!

  1. I can do anything. Sixty-three to seventy-nine percent of the workforce toil in jobs that don’t fit them. They continue seeking similar work with similar responsibilities only to achieve similar dissatisfaction.  (Think, do the same thing over and over, yet expect different results). Or they leap into a different type of industry that poorly suits them while arrogantly thumbing their nose at their past employers. Stop blindly seeking job satisfaction at the expense of your resume. Build bridges, don’t burn them.
  2. Gimme, Gimme. Most people jump for extra pennies or dollars in their paycheck, but leave those jobs because they are unhappy! Job gratification is personal. Satisfaction can be achieved meeting deadlines within budget, completing work to customers’ needs, etc. Your fulfillment comes from within you by building on your strengths to stretch your skills. 
  3. Grass is Greener. All companies have similar problems. The list is long: bosses who are poor managers; compensation and benefit packages that need improvements; economic focuses on financial results that negates a balanced work-life style. Job fit is critical to minimize these concerns. Employees (and executives) in the right job are much more productive and tolerant than others with the same challenges.
  4. Not My Problem. If you’re someone who creates elephants for your bosses and co-workers, or is continually putting the monkey on someone else’s back, no one wants to hire you! Learn how to handle issues by turning monologues into dialogues with the right person who can make the difference. Be part of the solution. Clean up your elephant tracks. 
  5. More is Better. A bigger company does not mean it is better run, regardless of their bigger budgets! Don’t assume your boss will be more understanding or the tools you need to do your job will be readily forthcoming. Millions of dollars are spent each year obtaining more certifications and more education, hoping this will transform people into fitting their work requirements. If people are not in jobs that fit them, additional education will not transform them into rock stars.

Rather than believe you’re stuck in a job or career, recognize you’re there because of your unwillingness to make an actual and real difference! Only you are responsible for your work-life happiness!

It’s an attitude. The time is now! Take charge of your career. Professionals who hire a career advisor have a competitive edge, with their current employer or their next one. They don’t wait for someone else to show them the right direction. They take a qualified assessment to clarify job fit. The assessment determines thinking style (major component in job satisfaction), core behavior (how they use their job skills vs. how the company needs the job done) and occupational interests (little or no interest equals poor quality, iffy results). They learn to how sell themselves in a biz savvy manner (http://TimeToBrag.com). They write down the top three qualifiers for their next job. The result? New opportunities appear quicker. They are sought after by their next employer or boss. They are on the right track to fulfill their career goals. (http://SeibCo.com)

©Jeannette Seibly, 2012

When Winners Lose

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There are times you can win simply by quitting. Or, losing gracefully.  You recognize them. Times when there’s been a financial drain. Resources are unavailable. No one is willing to work with you. It’s time to move on. If you’re unwilling to hire a biz advisor and incorporate their ideas, it’s doubly time to quit.

Feeling Bad. Regret rarely makes a difference to your team, investors, boss or customers. While many people will need to process it emotionally, moving forward is important so it doesn’t overwhelm you, your team or the company. If you’re not committed to the goal, consciously and unconsciously, your internal dialogue will stop you! Turn your monologue into a dialogue quickly instead of reinforcing “why it should’ve, could’ve and would’ve worked if only it had been different.”

Get clear. Every success and every failure provide “lessons learned.” These will be repeated in future projects and ventures until they are learned!  Complete a review of what worked from the project or venture. Clarify specifically what didn’t work. Using numbers will often help you see it more objectively. Incorporate these lessons into future plans.

Be Coachable.  Too often, people will give up too quickly due to entrenchment in how it’s always been done, or unwillingness to learn a new method. They might hang on too long due to their boss or leader not moving them forward.  Learn to quit gracefully after talking with a biz advisor to determine if the project, plan or venture can be turned around profitably and fulfill the intended outcomes.

©Jeannette L. Seibly, 2012

Leaders! Learn to lead in 3 steps.

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There are leaders amongst us today who achieved their status by domineering, controlling and scheming how to use the organization’s resources and connections to their own advantage. For them, it’s not about serving their clients or employees or other benefactors. It’s about “what’s in it for me.” They falsely believe this makes them successful long term leaders. The truth?  It’s a short term fix, with long term consequences. Career derailment is inevitable.

Want to learn how to be a good long-term leader? Want to possess skills and attitudes that consistently work? First and foremost, hire a business advisor to help you see what you’ve been unwilling to see about yourself. To do what you’ve been unwilling to do. Remember, long term executive savvy requires a higher quality of leadership competencies and expertise.

1 – Straight talk. Attempting to out-talk or manipulate people into thinking the way you do is not the mark of a true leader.  Listen to others’ ideas and build upon them. Understand there is always more than one way to achieve the required results.

2 – Goals. Set true and compelling goals on behalf of the company. This is different than focusing on your own personal financial or professional gains. One Regional Manager wanted his people to get out there and sell so he could purchase his dream sailboat. Needless to say, this manager’s self-serving attitude permeated the team and discouraged them from playing full-out. Their buy-in was to achieve the company’s sales goals, not rack up big boy toys for him. His career as a sales manager sunk. Be prepared to understand and communicate what is in it for your team. Focus 100% on your employees winning. You are only as successful as your people!

3 – Elicit the best in others. Lying, playing people against each other, and using punitive threats to get your way or achieve goals does not bode well in the long run, although it may appear to provide needed short term gains. This type of leadership style creates havoc, litigation and bad will with internal and external clients. Learn how to manage people or hire someone else to do it for you. Learn to talk straight and tell the truth appropriately. It will make a difference in people wanting to work with you. It will build your career as a leader.

©Jeannette L. Seibly, 2012

Performance Evaluation Reminders Worth Repeating

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In order for a company to succeed as a whole, its managers need to help their individual employees succeed by effectively managing their performance. All managers can benefit from these reminders.

Managers’ Attitude Matters

“The attitude of managers is critical,” said Jeannette Seibly, Human Perfor­mance Coach and Consultant, SeibCo, LLC (Highlands Ranch, CO). “Managers must have a mindset for the employee to win.”

The goal is to evaluate the employee’s performance, not attack their character; to build the employee up, not tear them down. This shouldn’t be a “gotcha” kind of meeting, said Seibly. Nothing in the assessment should come as a surprise to employees.

Seibly also noted that too many managers go into evaluations frustrated because they do not know what needs to be done to fix a performance deficiency. This “frustration will come across more than anything else” during the evalu­ation, she warned. She suggested that the manager should “ask a boss or ask a mentor” for guidance.

Communication Skills Are Key

Whether having an informal performance coaching conversation or conduct­ing a formal annual performance appraisal (PA), managers should be reminded of these best communication practices.

Be specific. Sweeping generalizations can too easily be misinterpreted or misunderstood. Employees need to know exactly what they must stop doing or what they should continue to do.

Support the assessment with evidence. Evidence doesn’t necessarily have to be tangible (e.g., a letter of praise from a customer); the manager’s visual observation of an example of stellar or substandard performance can suffice.

Written PAs should include narrative comments to support ratings/rankings. Copying comments from the employee’s previous reviews or only changing a few words here and there isn’t acceptable.

Set goals. Focus on improving or sustaining performance in the future, rather than dwelling on past mistakes. Negative feedback should include steps for improvement.

Take protected class and protected leave out of the picture. Watch for signs of illegal discrimination. For example, age shouldn’t be noted as the reason for an employee’s inability to learn new technology, just as leave taken under the Family and Medical Leave Act shouldn’t be used as evidence of an attendance problem.

Talk with employees, not at them. Some managers try to come across as more authoritative than necessary in order to be taken seriously. More times than not, however, this will backfire and put employees on the defensive. Use the following approach.

Do use a collaborative tone. Instead of telling the employee they should do this and they should do that, ask for their input on how to improve or maintain performance. You want “a two-way conversation,” said Seibly.

Employees should be allowed to explain their actions and question the assessment, within reason. It’s good to know what’s on the employee’s mind; if the employee’s thinking is flawed or the manager has misunderstood, this is the time to clear the air.

Don’t sweep any awkwardness under the rug. For example, a recently promoted manager may have difficulty criticizing a friend and former peer. The manager should acknowledge this awkwardness and stress that the meeting is professional and not personal.

Do use the sandwich approach. Seibly recommends saying two positive things, followed by two changes the employee needs to make (make them doable!), and then end by making two more positive points. This approach is “so much more positive and powerful than anything else you can do,” said Seibly, who cautioned against listing more than two changes at once for fear of overwhelming the employee.

Don’t apologize for negative feedback because doing so gives the impression that the assessment is inaccurate.

Reprinted with permission from Personnel Legal Alert, © Alexander Hamilton Institute, Inc., 70 Hilltop Road, Ramsey, NJ 07446.  For more information, please call 800-879-2441 or visit www.legalworkplace.com.

Solutions for Your Most Important People Problems

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We have a simple mission:  We increase your profits.

We help businesses increase their profits, by reducing their people costs. Our clients hire better, fire less, manage better, and retain and develop top performers.

We offer tools and systems that improve:

  • Selection of honest, hard-working employees, who show up for work, avoid substance abuse, are less often absent or tardy, and perform!
  • Performance of sales people and other employees.
  • Retention—Keep your good people.
  • Placement—Ensure that each candidate/employee is in the right job.
  • Promotion—Avoid “promotion failure” due to the Peter principle.
  • Coaching—Get the most out of your people resources.
  • Career development—Give them a reason to want to stay with you.
  • Motivation—Do you know what “makes them tick”?
  • Teams—Function and balance. Where is your “operator’s manual”?
  • Customer service—Is there anything more important?
  • Management—People don’t leave jobs, they leave managers. Fix this.
  • Recruiting—Maximize your candidate pool, manage it efficiently.
  • Performance Management –Turn this into something productive!

Our tools are scientifically designed and validated. We customize the measures to reflect the needs and values of jobs in your company.  Each assessment has been tested to ensure compliance with EEOC and Department of Labor standards; use of our tools may provide a positive defense against claims of discrimination.

Brief Overview of Selected Tools 

iApplicantsTM Online Recruiting and Hiring System

Developed entirely from input provided by companies like yours, iApplicantsTM is a complete, affordable, efficient, intuitive, and easy to learn applicant tracking and management system. Automatically post your jobs to a wide selection of free internet job boards, track your applicants in ways that make sense for you, e-mail selected candidates from within the system. Ask job-specific screening questions to quickly weed out those who don’t meet minimum requirements, and use any of our assessment tools automatically as part of the application; it’s all here. Designed for companies with 20 to 2,000 employees, it includes powerful reporting functions (including tracking EEO information in the background), application and resume search functions, and much more. No setup charges, no long-term contracts, and you can be an expert in less than an hour.

Step One Survey II®

This is a pre-employment screening assessment, designed to increase your probability of only hiring people likely to become “good employees” in the general sense. It measures your candidate’s attitudes toward 4 critical components of workplace behavior: Integrity, Substance Abuse, Reliability, and Work Ethic. Results show how your candidate compares with the general US working population. Consistently applied in a wide variety of work environments, the SOS has demonstrated dramatic effects of reducing turnover, absenteeism, tardiness, on-job injuries, vehicular accidents, and jobsite theft. It is designed to be completed by your candidates pre-interview, and provides a structured interview guide to enrich the information usually available before an employment decision is made. The measure is available in English and Spanish, and is easily completed over any internet connection, or in booklet form. Scoring and reporting is nearly instantaneous.

ProfileXT®

The ProfileXT answers “the astronaut’s question”—Does this candidate have the “right stuff” for your job?  A “total person” assessment with a myriad of uses, the ProfileXT is used for selection, coaching, training, promotion, managing, succession planning and job description development. Using 20 different scales, it measures the job-related qualities that make a person productive – Thinking and Reasoning Styles(5 scales), Behavioral Traits (9 scales) and Occupational Interests. (6 scales). A separate Distortion scale provides a measure of the quality of information in the assessment. Proper use of the ProfileXT will help you put top performers in each job, maximize their performance, and keep them with you longer.

Profiles Sales Assessment™

Combining the power of the ProfileXT with a set of 7 Critical Sales Behaviors, this assessment predicts and supports job-specific sales success. Used in sales selection and in sales management, this powerful tool will help you hire or promote top performers, place them in jobs where they can perform at top levels, motivate and manage them to produce even more, and keep them longer—because they fit their job.

Customer Service Profile™

Worldwide, up to two-thirds of all customers leave due to poor customer service. When you hire employees using our Customer Service Profile, you populate your organization with people who will increase customer satisfaction, reduce complaints, build customer loyalty, increase sales and make significant gains in profitability. This tool assesses the attitudes and customer service characteristics of existing employees and new job candidates. It gives you the critical information you need to hire people with good customer service skills, improve customer service training, and increase overall customer satisfaction.

Management Development Program

This is a combination of tools, applied in a systematic annual cycle to:

  • First, measure each participant’s competencies in 8 major areas and 18 subcategories critical to management performance. (Checkpoint 360 Assessment)
  • Second, improve competency level in the areas identified as most critical for each participant’s job, and offering the greatest opportunity for significant gains. (SkillBuilder Units.)

Unlike most management assessment programs, ours not only identifies skill sets where each manager (according to themselves, their supervisor, their peers, and their direct reports) needs improvement, it provides a system to directly and efficiently improve those skills. Training is individual, self-paced, practical, and essentially provides on the job training in the specific skills needed, providing lasting change in manager behavior.

All of these tools can be used separately, or in powerful combinations based on your goals and needs. With the exception of the Step One Survey II (restricted to use pre-employment), all can be used with either job candidates, or with your existing employees. Let us help you increase your profits by reducing your people costs! We provide solutions for your most important people challenges.

(C) Jeannette L. Seibly, 2008

Fear of Failure Vs. Fear of Success — What’s the “dif” for my career?

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The difference simply depends upon your mindset.  Are you more likely to think in negative terms (e.g., failure) or positive terms (e.g., success)?  Failure is on the same continuum as success.  Fear is used to mask the reality of what you’d truly love to do, be or have, and prevents us from taking responsibility for our career choices.

When people are in low paying jobs where they are miserable, and use their kids’ expenses (kids is the “politically correct” excuse right now) or other excuses for not hiring a career coach to get a much better paying job that they will love, it is a reflection of them not taking responsibility for their career.

We all have a committee of one in our head (aka ego) that loves to chatter.  This chatter reflects conscious and unconscious thought patterns, and reinforces the limiting fears and concerns.  Or, it supports the illusion that you will have a great career someday when other things change.  This keeps us from becoming responsible for our chatter and pursuing a great career: work smarter, have financial freedom, and realize our dreams now. 

If we were to delve slightly deeper into our chatter, we would find that the fear is:

  • normally a fear of the unknown,
  • not being in control of a situation,
  • being right that others are wrong, or
  • avoiding someone else’s poor opinion of us.

 If we were to delve slightly further, you would find that the true fear is:

  • not saying the right thing in an interview,
  • not having your ideas heard,
  • others not making the right decisions on your behalf,
  • not being clear about your career direction,
  • effectively dealing with difficult bosses, employees or co-workers, and/or
  • making difficult ethical decisions.

The point is that you need to get real about your true fear(s).  When you can specifically state what you fear in your job or having a career that you enjoy, then you can make a positive and profound difference.

Why?  What you focus on will expand.  If you focus on fear, it will consume you, hinder any forward movement and impede your decision-making.  If you focus on your goals and move forward with a specific plan in place, confidence will replace fear.

Steps for Positive Results:

1)     Declare a positive mantra.  This will start you thinking in a different manner.  Without doing so, it will be difficult, if not impossible, to move on to Step Two since your excuses are designed to prevent you from changing anything.

2)     Hire a coach.  WHY?  Usually you will make it harder than it needs to be to achieve results on your own.  We inevitably get in our own way.  Having a coach will support your forward progress to keep you on a positive track.

3)    Design a results oriented goal and focused action plan to move forward, and fine-tune it with your coach.  This will support your results by acknowledging your achievements and reinforcing the positive expansion of them.

 (c)Jeannette L. Seibly, 2009

 Jeannette Seibly is a nationally recognized coach, who has helped thousands of people work smarter, have financial freedom, and realize their dreams now.  Along the way, she created three millionaires.  You can contact her:  JLSeibly@gmail.com OR http://SeibCo.com

HIRING in the New World of Work

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Written by Jeannette L. Seibly & John W. Howard, PhD

As businesses move into the New World of Work, the challenge has been–and continues to be–our hiring practices!  With the economy finally moving forward and all four generations of workers in the workplace at the same time, it’s imperative that your hiring systems and tools be updated, and represent the best practices available.

Unfortunately, many still endorse some of our old stereotypes about age and work. Consider these stereotypes:

  • Younger workers have more energy than older workers!  (Energy in the workplace has been measured across a broad sample of the workforce, and turns out to be a stable characteristic of individuals, and independent of age.)
  • Older workers are more prone to take time-off, perhaps due to personal, medical or other needs.  (Again, not true – studies have shown just the opposite to be true. Older workers are less prone to take time off, for whatever reasons!)
  • Older workers can’t or won’t learn new skills. (Those over 50 are proving their ability to learn new skills by becoming the fastest growing group of Internet users!)

It’s time to transform our old thought processes and discard some of these conscious and unconscious myths.  Remember, neither conscious nor unconscious discrimination is legally defensible!

Myth #1:           We can hire anyone to do anything.

Perhaps because of our egalitarian underpinnings, we believe in the illusion that we can coach, train and motivate anyone to do anything (despite ample and personal experience to the contrary). Before investing in training, it’s wise to measure and understand whether your candidate for training—including candidates for a new job—has what the astronauts called, “The right stuff.”

Try as you might, train as hard as you know how—you will not succeed in teaching pigs to fly; they simply lack the “right stuff” (namely, wings!)  No matter how motivated the trainer and the pigs, eventually such an effort will just irritate all concerned.

Myth #2:           I’ve always relied on my gut.

While using your “gut” or “intuition” can feel like the right thing to do, it’s far from statistically accurate, and not legally defensible.  Ultimately, our gut feelings are based upon past experiences; we may be trying not to hire the same (unsuitable) person we did before, or trying find someone as great as the person that just left for a better job. Unfortunately, the evidence is compelling that our intuition doesn’t do a very good job of it. People are like icebergs: You only see the tip, the part they wish to show.  You can’t see the 75% that is covered up that will make or break their success in our business.

We rely on our intuition to evaluate interviews, and then base the hiring decision on that evaluation. A study at the University of Michigan concluded that interviews only improved your chances of making a good hire by 2%!

Myth #3:          We simply hire and fire until we find the “right one.”

In the meantime, the other “right” ones have left!   The cost of finding great talent has gone up, quality and customer relations have declined, and your bottom line has been severely impacted!  It’s time to great real about finding the right person for the right job, and help your company accelerate its growth. A detailed analysis of a motel’s operations in a mid-sized American city demonstrated that a “wrong’ hire cost the company $7,200 from the bottom line.

Myth #4:          Any assessment tool will do.

Why don’t more of us use scientific assessments to improve our hiring (and reduce failures and turnover)? Part of the answer lies in lack of education on what is, and how to use, qualified scientific assessment tools.  While the Department of Labor’s recommendations are clear regarding pre-employment tests and tools, many employers disregard common sense and rely upon assessments that don’t comply with employment laws. These compound your risks, rather than reducing them.

While part of our reluctance lies in spending any money to improve our antiquated hiring processes (after all, “Bad hiring decisions” almost never appears as a line item on an accounting document). We argue it will take too much time and energy “to make any changes right now.”  When you recognize that the costs of hiring mistakes are killing you, that you can change course, and that the rewards are well worth the trouble, you’ll change.  Will you change, though, in time to save your company’s opportunities to enjoy great talent, bottom line, customers and reputation in the marketplace?

Myth #5:          We’re already doing the best we can.

 Part of the problem of poor hiring lies with inadequate tools and systems: One comprehensive study of the hiring process indicated that, if an interview is your only tool, you have only a 14% chance of making a good hire. Add good reference checking (and we all know how difficult that can be), it may raise your success ratio to 26%. If your goal is to beat one out of four odds, you need better tools!

Fortunately, the science of assessments has produced increasingly useful tools to add to the art of hiring. While no assessment, or even a combination of assessments, guarantees success, the same study showed that use of personality, abilities, interests, and job matching measures can raise your success rate to 75% or better. Equally important, valid assessment tools in all of those areas can be applied for well below 1% of the projected cost of a bad hire.

Also, using on-line applicant tracking systems not only turns your hiring process “green”, it expands your applicant pool (making it easier to find the right candidates), saves overworked HR people a great deal of time and energy, and helps avoid hiring someone who looks and talks a great game, but can’t play it to win for your business.

© Jeannette L. Seibly and John W. Howard, 2009

Jeannette Seibly, Principal of SeibCo — your partner in developing work and career strategies for selection, results and growth, We improve your bottom line!   Contact SeibCo, LLC @ 303-660-6388, OR JLSeibly@comcast.net  Jeannette is also the author of “Hiring Amazing Employees.”

John W. Howard, Ph.D., owner of Performance Resources, Inc. helps businesses of all sizes increase their profits by reducing their people costs. His clients hire better, fire less, manage better, and keep their top performers. He may be reached at 435.654-5342, OR JWH@prol.ws