Internal Mobility Creates Profitable Companies

“It’s tough when markets change and your people within the company don’t.” Harvard Business Review

Many employees are staying longer with their current employers, but this doesn’t necessarily mean they are happier (also known as the Great Detachment—employees who are unhappy but not leaving, according to Gallup). In fact, many are simply waiting for new jobs elsewhere. The significant reasons? Many companies are failing to provide professional development and opportunities for growth.

Promoting internal mobility is a key strategy for retaining employees, enhancing both company agility and profitability. Leaders should leverage their employees’ skills by facilitating their movement into new roles and opportunities within the company. Internal mobility can include lateral moves, promotions, project-based roles, and taking on new responsibilities.

By creating a company culture that builds on and utilizes existing skills and knowledge, your company can be ready for change and profitable growth!

Steps to Make Your Company Ready for Internal Mobility

Update Current Policies and Practices

Review existing policies and identify gaps that make it difficult for employees to apply for and get different jobs within your company. Instead of requiring a long list of skills and experiences, focus on their accomplishments. For example, ask them to describe a recent project where they and their team produced intended results.

Create Career Pathways

Not everyone wants to be a manager of people, yet this is often the only way employees can get a pay increase. Instead, utilize their experiences by building different career ladders or pathways. Use a qualified job fit assessment to focus on employee strengths and actual interests. For example, placing someone who excels with numbers into accounting may not be beneficial if they have no interest in accounting or finance.

Train and Develop Your Leaders

Many leaders hold their positions due to their expertise in finance, technology, or operations, but they may lack people development skills. Hire coaches for these leaders and focus on developing them to develop others.

Address Cultural Resistance

Some managers and employees resist internal mobility. To overcome these blocks, understand why. For instance, some companies base career mobility on length of service, which is not always indicative of effectiveness or ability to learn new skills. Address this type of resistance by emphasizing skill and performance over tenure.

Address Skill Gaps

Everyone can be a leader without a title, but it requires leaders to allow employees to work without micromanagement. Encourage employees to share ideas and take initiatives to close skill gaps. Provide workshops, one-on-one coaching, and training programs in communication skills, critical thinking, teamwork, and project management to prepare them for internal moves.

Build a Talent Pipeline

Encourage employees to participate in small-group and company-wide teams, as well as trade and professional associations. These opportunities broaden their awareness and help them learn new skills. When new positions arise or employees leave, look first at your talent pipeline to fill these roles. This saves time and money, while increasing your company’s agility and profitability to meet new market demands.

© Jeannette Seibly 2024 All Rights Reserved

Jeannette Seibly is a Talent Advisor/Leadership Results Coach with over 32 years of practical experience guiding leaders to improve their hiring, coaching, and managing practices and achieve amazing results. Achieving business success always starts with having the right people in the right jobs. She has been an Authorized PXT Select® Partner for over 33 years. Contact Jeannette to learn more about state-of-the-art job-fit assessment tools or how to coach and manage your people to achieve incredible results.

A Note from Jeannette: Developing internal mobility in your company increases agility and improves the bottom line. What does it take? What are some of the issues and challenges that must be addressed? This week’s article covers common, yet overlooked, areas that need attention. Contact me for a confidential conversation to resolve what seems unresolvable.

Now is the time to get into focused action! Are there days you dread managing your people, projects, and team’s financial performance? You’re not alone! Everyone has those days. But continuing to hide behind excuses only hurts you and your future promotability. I have extensive experience guiding leaders to hire, coach, and manage their teams successfully, including helping you get out of your own way and working effectively with your team to achieve the required results. Contact me to learn more about my in-depth, one-on-one, customized coaching programs.

Want to Improve Your Hiring Decisions?

“If predicting job success were easy, or quick, we wouldn’t see expensive early hiring failures!” John W. Howard PhD

As you know, hiring and investing in your people costs money. Too often, mistakes are made despite all the interviews and other pre-employment rituals. Your retention, revenues, and results suffer.

The problem occurs when you hire, transfer, or promote people into jobs that don’t fit them. This often results in the person leaving your company and taking other top talent with them. For example, taking your top salesperson and promoting them to the manager role is a frequent misstep.

Current Problems Most Companies are Experiencing

Relying on:

Intuitive Hiring. Yes, it’s easy to rely on our “intuition/gut” to tell you if the person is the right one. The problem is two-fold. #1: There is no objective data, which often results in the collection of false information and hiring mistakes. #2: Your retention, reputation, revenues, and results suffer.

The Resume. Over 80 percent of resumes contain inaccuracies, embellishments, or lies. Many resumes today are created using AI, online templates, or professional resume writers. The question is, “How valid is the information?” Remember, you need objective and reliable data to improve your hiring decisions. The resume alone will never give you that.

Any Assessment. Over 95 percent of assessments today are not validated for pre-employment or job selection use. It’s time to learn about the science and legality of using objective job fit assessments. (See Chapter 9 in Hire Amazing Employees)

Overcoming These Challenges Requires Using Real Systems

Use the interview, assessments, and due diligence equally in hiring decisions. Do not rely solely on the interview; stop asking questions that are not job-related. (SEE Chapter 1 in Hire Amazing Employees)

Select a job fit assessment with the validity, reliability, and predictive validity that comply with the Department Labor Guidelines for pre-employment and selection use. (Most hiring bosses don’t do this.) The proper assessment will guide you to hire the right people with your eyes open to any challenges you may encounter. Remember, no one is perfect, but you cannot teach a cat to become a dog.

Train your hiring bosses. Use an intracompany system that provides all the tools and resources required. This will save you and them from hiring mistakes, costly turnover of current employees and clients, and legal challenges. (See Chapter 3 in Hire Amazing Employees)

Don’t Overlook Hidden Talent: Many talented people are already employed in your company. You overlook them based on biases and other subjective factors and seek top talent from outside the company.

©Jeannette Seibly 2024 All Rights Reserved

Jeannette Seibly is a Talent Advisor/Leadership Results Coach with over 31 years of practical experience guiding leaders and bosses to improve their hiring, coaching, and managing practices and produce amazing results! And yes, achieving business success always starts with having the right people in the right jobs! She has been an Authorized PXT Select® Partner for over 32 years. Contact Jeannette to learn more about these state-of-the-art job-fit assessment tools or how to coach and manage your people to achieve incredible results.

A note from Jeannette: Is the way you hire people working for you? Are you happy with your hiring results? Improving your retention, revenues, and results creates a positive reputation for you and the company. Contact me for a free, confidential conversation on how to improve your selection process and hiring decisions.

Now is the time to get into focused action! Are there days you dread doing what is needed to manage your people, projects, and team’s financial performance? You’re not alone! Everyone has those days! But continuing to hide behind excuses only hurts you and your future promotability. I have extensive experience and wisdom guiding bosses and leaders to hire, coach, and manage their teams successfully – this includes getting you out of the way and working with and through people effectively to achieve the results required. Contact me to learn more about my in-depth, one-on-one, customized coaching programs.

What Are You Investing In? Probably Not Your Talent

“What you focus on expands, and so do your results!” Jeannette Seibly

Many bosses/leaders have a budget and are looking at the next technology, sales system, or AI they can buy to build their company’s success and attract and keep customers. Sadly, they fail to provide the dollars required to train and develop their most important asset: their employees. They forget that team members are the main reason customers stay or leave.

Investing in your talent impacts your company’s results when:

  • People are promoted to jobs without the necessary training and coaching for success
  • Employees do not receive the proper training to support your client’s needs
  • It becomes challenging to job transfer employees due to a lack of upskilling

Studies have shown that training and development improves morale and retention, attracts top talent, boosts individual and team performance, and keeps customers from straying to your competition.

Many employees today value training and development. Remember, while many technical skills need continuous upskilling, don’t overlook the essential skills of communication, critical thinking, and ethics (to name a few).

Develop the Team Members and Achieve Amazing Results

Job Fit. It starts with hiring and knowing their strengths and weaknesses based on objective data. Hiring the right person for the wrong job equals poor job fit. And no amount of training and development will make them a superstar. Poor job fit can be very costly. If that is not enough to get your attention, studies have shown it can cost over $300K per person when you hire someone who is not a good fit.

Career Pathing. Not all employees are alike! Their career path should reflect the skills required for the success of their job and accomplishing their long-term goals. This makes it easier to upskill and focus on needed training to prepare for job promotions and job transfer. Example: One top employee wanted to return to his hometown in a different state. The company paid for the transfer. However, the employee could not operate independently without the structure of the office environment. Within a year, the employee left to work for a competitor.

Personalize. Similar to the Career Pathing above, not all team members need the same training. Listening would be a better skill to develop for someone fearless in speaking up than focusing on learning how to talk in meetings. Use a qualified job-fit assessment to provide objective insights and clarify areas that must be designed to improve effectiveness.

Leadership and Management Development. Even though many employees today say they have no interest in being a boss or leader, the truth is they don’t have the training and are not given the opportunities to showcase these skills. While they may not want the job title or responsibilities, the training can be priceless in supporting them to lead teams, manage projects, and improve personal job satisfaction.

Critical Interpersonal Skills Are Crucial. Communication, critical thinking, and ethics training (to name a few) are crucial skills needed today more than ever. It requires ALL employees to develop them ongoingly. Remember, these skills can be used everywhere with anyone at any time in their lives.

Use a Mix of Training Delivery. Use podcasts, face-to-face workshops, virtual training, etc. Remember, not all people learn the same way. Ensure the trainer or presenter uses a mix of media, games, and other engaging ways to help facilitate everyone getting value.

Appreciate Progress. All bosses/leaders must acknowledge each employee and their teams for steps taken and growth observed — what you appreciate strengthens the person’s confidence and competence in using their new skills. When a skill is not used appropriately, fine-tune it with spot-on coaching to steer the employee and team forward.

Hire an Executive Coach. Everyone, especially bosses/leaders, must have an external executive coach and an internal mentor. The executive coach can provide objective insights and confidentially address issues while steering you through sticky situations and political working relationships. An internal mentor can guide your ability to work with people through industry, professional, and company silos, factions, and other political elephants.

©Jeannette Seibly 2024 All Rights Reserved

Jeannette Seibly is a Talent Advisor/Leadership Results Coach with over 31 years of practical experience guiding leaders and bosses to improve their hiring, coaching, and managing practices and produce amazing results! And yes, achieving business success always starts with having the right people in the right jobs! She has been an Authorized PXT Select® Partner for over 32 years. Contact Jeannette to learn more about these state-of-the-art job-fit assessment tools or how to coach and manage your people to achieve incredible results.

A note from Jeannette: Are you adequately investing in your employees and teams? Many will spend more time and money on technology and overlook their people’s critical development. Need help fine-tuning your training and development efforts? Contact me!

Now is the time to get into focused action! Are there days you dread doing what is needed to manage your people, projects, and team’s financial performance? You’re not alone! Everyone has those days! But continuing to hide behind excuses only hurts you and your future promotability. I have extensive experience and wisdom guiding bosses and leaders to hire, coach, and manage their teams successfully – this includes getting you out of the way and working with and through people effectively to achieve the results required. Contact me to learn more about my in-depth, one-on-one, customized coaching programs.

Are you using your talents and abilities effectively? Many of us are not! Click Here for a Free Download on how to use your talents and enjoy a rewarding career!

Want to Improve Your Leadership? Ask Open-Ended Questions!

“A good boss or leader asks open-ended questions and listens to the responses!” Jeannette Seibly

Good leaders ask open-ended questions. Then, they listen to the responses and use the feedback proactively! This leadership skill is critical to unleashing your team’s power and generating the solutions needed to resolve problems.

In my recent article, How to Ask the Right Questions to Achieve Results, I outlined how to ask questions. In this article, we’re focusing on encouraging conversations and discussions by asking open-ended questions.

We’re not wired to ask open-ended questions, and this limits our results. When you use open-ended questions and have at least three questions ready to keep your team talking, it’s amazing what you can learn and the new ideas that are generated, especially when the team or conversation is stuck (e.g., circular logic, same-old excuses, stories, and ideas).

(Hint to get started: Create a “cheat sheet” by writing down the open-ended questions listed below. Keep this with you for every phone call, sales call, interview, etc. As you start conversations, pay attention to whether or not you’re using an open-ended question. If you’re not using open-ended questions, a lot of information, insights, and sales opportunities will be left undiscovered. Remember, like any new skill, this takes practice!)

If you’re not asking open-ended questions, you’re limiting solutions, new ideas, and resolving issues because when employees feel valued and heard, they work harder to get problems resolved and are willing to talk out ideas!

What are open-ended questions?

  • Cannot be answered with a yes or no
  • Cannot be answered with one-word responses
  • Do not have pre-defined answers
  • Allows team members to provide insights that have not been considered
  • Promotes in-depth discussions
  • Energizes conversations and meetings

Incorporating open-ended questions allows your team members and others to elaborate and share their ideas, thoughts, and feelings.

How to begin asking open-ended questions:

Start with: Who, What, When, Where, Why, and How type questions. Using these words at the beginning of a question will open up opportunities for others to respond.

Examples:  

  • Who should be involved and why?
  • What are the hidden costs of this idea?
  • When is a good time to start, and why?
  • Where are good places to host this event?
  • Why is this important?
  • How do you propose we move forward?

This method works well during brainstorming, offering feedback, job interviews, or generating new ideas when the team is stuck.

Other ways to start open-ended questions:

  • Tell me about …
  • Please describe …

Where you can use open-ended questions (remember to listen):

Hint: You can use them EVERYWHERE!

More specifically:

  • Job Interviews: Asking open-ended questions during job interviews can give you insights into candidates’ skills and personalities.
  • Meetings to Debrief or Provide Feedback: Participants feel more open to providing important information when open-ended questions are asked.
  • Social Get-Togethers: When meeting others, ask open-ended questions to begin a conversation. “Why do you enjoy this xxx?”
  • Networking Events: Asking open-ended questions encourages others to share their experiences, interests, and other tidbits of information. “What brought you to this event?” (Works exceptionally well if you are an introvert or talking with a shy person.)
  • Sales Calls: Going beyond the yes or no responses, you can uncover the hidden elements needed to help the client and close the deal.
  • Brainstorming or Idea Generating Sessions: Open-ended questions open opinions, thoughts, and other creative gems.
  • Resolving Team Conflicts: These can be tricky. It’s important to be non-accusatory and listen critically. First, ask: “Tell me about what you believe is the #1 issue.” Then, ask, “Why is this important?” (Note: Be responsible for using “why” to begin the conversation, and use it after they’ve shared their concerns.)

Remember, asking open-ended questions invites better conversations and provides more fulfilling interactions. So, go ahead and embrace the art of asking open-ended questions! What would you have to lose?

©Jeannette Seibly 2024 All Rights Reserved

Jeannette Seibly is a Talent Advisor/Leadership Results Coach with over 31 years of experience guiding leaders and bosses to improve their hiring, coaching, and managing practices and produce amazing results! And yes, achieving business success always starts with having the right people in the right jobs! She has been an Authorized PXT Select Partner for over 31 years. Contact Jeannette to learn more about this state-of-the-art job-fit assessment tool or how to coach and manage your people to achieve extraordinary results.

A note from Jeannette: Asking open-ended questions is a skill most bosses and leaders need to use. Why? It takes time. Yet, the truth is … it takes less time to find out now (aka pay now or pay later). Want to become an influential boss or leader? Get on the fast track by tapping into my 31++ years of experience in developing them! Contact me now with your questions!

What could you accomplish by unleashing your inner leader now? Are there days you dread managing people, projects, and your team’s financial performance? You’re not alone! Everyone has their blind spots! NOW is the time to get the guidance you need to make the right changes for 2024. I have extensive experience and wisdom guiding bosses and leaders to hire, coach, and manage their teams successfully. The bonus is that they achieve unprecedented results. Contact me to learn more about my in-depth, one-on-one, customized coaching programs.

 

Hiring for Likability Causes Company Results to Suffer

“Likable job candidates are easier to hire but harder to fire.” Jeannette Seibly

Why is it so easy to hire based on “likability?”

Job candidates:

  • Are positive
  • Listen to what you are saying
  • Smile a lot

The problem?

  • They tell you what you want to hear
  • You fail to ask job-related questions
  • You don’t listen to their actual responses
  • You fear deep-diving into their actual skills and responses
  • All because you like them

The results?

  • Customers are upset they have another person to train on your behalf
  • The new “likable” employee has little to no interest in doing the job as it needs to be done (e.g., the employee lacks the initiative to get answers the customer needs)
  • The hiring boss waits too long to let the person go — in the meantime, the bottom-line results suffer due to loss of customers and top talent (again)

In a recent video, a GenZer claimed that bosses should hire based mostly on someone’s likability. The problem? Most companies have been doing that for decades. Now, turnover and poor job fit are at an all-time high since we have negated the importance of job fit, an important indicator of job success.

A new employee was hired to train employees in an insurance agency — the hiring boss liked her spunk and positivity. But she had no experience working in an agency, having previously worked in the benefits division of a large company. The current employees, who had also applied for the job, were now expected to train the trainer. The new trainer lasted 60 days. While everyone felt she was “likable,” the truth was that she was ineffective in training people to succeed in their jobs due to her lack of hands-on experience and poor job fit. (She worked better in a large corporate setting.)

These Are the Pitfalls When Hiring for Likability

Hiring too quickly. On average, many hiring bosses and leaders make a “yes” or “no” decision within 4.3 minutes of meeting the job candidate based on likability and other biases. For example: “It’s unusual for job applicants to like the color orange – I love orange too.” OR “They attended the same college I did.”). Note: Yes! These situations happen all too often and have no objective basis for job fit!

Relying on fragments of information. Savvy job candidates are likable and are good at telling hiring bosses what they want to hear. Since the hiring boss feels good about the person, s/he fails to ask job-related questions and deep dive to determine if the person has the required work experience. As a result, many hiring managers make decisions based on fragments of information instead of obtaining complete objective data.

Failing to admit we are wrong. When a person is likable, many hiring bosses will defend the job candidate even with data that shows they are not a good fit for the job (e.g., hiring accountants with excellent math skills but no interest in using them). Why? Once we’ve made up our minds, it’s difficult for us to change and admit we were wrong (again). Remember, this happens way too often… you cannot change a person’s fit with the job, but you can change the job to fit the person. Examples: People may learn the skills but lack the interest in using these skills effectively. OR, Former employees from large corporations find it difficult to work in smaller environments where more initiative is expected to keep the customer happy.

Expecting them to clean up issues. While likable job candidates will tell you what you want to hear, they do not have the capability to make the tough decisions and have the difficult conversations to “clean up issues” they were hired to do.

How to Focus on Job Fit and Less on Likability

Create a Strategic Job Fit System. Then, follow it! It’s not complicated. But it does require accountability and responsibility for who you hire and why you hired that person(s).

Use Qualified Job-Fit Assessments. It’s crucial to see the “whole person” (e.g., thinking style, core behaviors, and occupational interests). Using the wrong assessment allows applicants to show themselves as they want to be seen, not as who they are. With over 3,000 published assessments available, it can be difficult to discern which ones comply with the Department of Labor guidelines for pre-employment and selection use. Recommendation: Ask for a technical manual and check for distortion, predictive validity, reliability, and validity coefficients. (See Chapter 9, Use the Right Assessments and Skill Tests, Hire Amazing Employees). Using the correct assessment correctly makes all the difference in the selection process!

Conduct Due Diligence. It’s not uncommon for applicants to provide education, job titles, and companies that don’t exist! (Yes, likable job applicants can lie.) Make sure to conduct background, licensing, education, and other checks. Many times, using a third-party provider ensures a thorough and consistent process. (SEE Chapter 17, Types of Checks, Hire Amazing Employees)

©Jeannette Seibly 2024 All Rights Reserved

Jeannette Seibly is a Talent Advisor/Leadership Results Coach with over 31 years of experience guiding leaders and bosses to improve their hiring, coaching, and managing practices and produce amazing results! And yes, achieving business success always starts with having the right people in the right jobs! She has been an Authorized PXT Select Partner for over 31 years. Contact Jeannette to learn more about this state-of-the-art job-fit assessment tool or how to coach and manage your people to achieve extraordinary results.

A note from Jeannette: Too often, we hire based on likability and ignore selecting for job fit (employees that fit their job responsibilities and workplace culture). But with high turnover of top talent and customers, poor job fit impacts results and your bottom line. With a well-designed job-fit selection system, let’s make 2024 a great year. Want to tap into my 31++ years of experience? Contact me now with your questions!

It’s time to get honest and genuine! Are there days you dread managing people, projects, and your team’s financial performance? You’re not alone! Everyone has their blind spots! NOW is the time to get the guidance you need to make the right changes for 2024. I have extensive experience and wisdom guiding bosses and leaders to hire, coach, and manage their teams successfully. The bonus is that they achieve unprecedented results. Contact me to learn more about my in-depth, one-on-one, customized coaching programs.

Talent Mobility Creates a Profitable Company

“Talent mobility (moving people within the company) creates a powerful impact and positive workplace culture.” Jeannette Seibly

Often, companies fail to embrace talent mobility that focuses on hiring employees for job fit, providing laser coaching, and moving these talented employees into the “right” seats. This failure leads to companies experiencing significant layoffs, high turnover, and quiet quitting.

How To Achieve It!

Use Qualified Job-Fit Assessments. Often, we use assessments that are not validated for pre-employment and selection use. It’s one of the reasons employees leave or quietly quit. Instead, use the PXT Select® for hiring, coaching, and managing insights. These reports provide needed information for talent mobility and coaching. They guide bosses, employees, and teams to excel faster.

Develop Individual Career Paths. Use objective data and the employee’s interest(s) to build a viable pathway to fulfill professional and personal goals. Employees (at all levels within the company) will stay longer and do a better job when they feel the employer is supporting their interests and providing needed coaching to build their skills.

Provide Training Consistent with the Employees’ Growth and Needs. Training everyone the same way doesn’t work. (However, one consistent area for growth is teaching employees, bosses, and leaders to listen.) Use the PXT Select® Coaching Report to determine growth needs before promoting or moving someone into a different job. High-quality assessments help leaders and bosses coach and manage employees for success and let them know ahead of time where the obstacles will occur. And issues will occur! Forearmed is forewarned.

Develop Leadership and Boss Skills Before Needed. While everyone can be a leader in their job, not everyone will be a great boss of people! Take the time to train and develop all employees interested in promotion or new work opportunities. Start with the PXT Select® Leadership Report for objective insights into strengths and areas for improvement. Then, set up an individualized training and coaching program (aka career path). For example, training all team leaders and members to conduct effective virtual, on-site, or hybrid meetings is critical to achieving the intended results the customer requires.

Provide an External Coach and an Internal Mentor. Top talent will have questions and want answers. Often, the boss is too busy, doesn’t have the answer, or cannot provide effective coaching. Providing the ability to have a confidential conversation with their executive coach or ask internal or industry questions of a mentor will provide everyone with answers when faced with difficult situations or politically charged relationships.

These five crucial areas will impact talent mobility and the company’s profitability. (Hint: Picking at least one of the five areas above and implementing it will advance the company further than most.)

©Jeannette Seibly 2024 All Rights Reserved

Jeannette Seibly is a Talent Advisor/Leadership Results Coach with over 31 years of practical experience guiding leaders and bosses to improve their hiring, coaching, and managing practices and produce amazing results! And yes, it always starts with having the right people in the right jobs! She has been an Authorized PXT Select® Partner for over 32 years. Contact Jeannette to learn more about these state-of-the-art job-fit assessment tools or how to coach and manage your people to achieve incredible results.

A note from Jeannette: “Moving people within the company (aka talent mobility) can have a powerful impact on the bottom line, create a positive culture, and grow the company’s, leaders’ and boss’s reputation.” However, too often, we move and change people’s jobs without considering job fit, their true interests, and how to get the best results for our customers and our company. Have questions? Contact me now!

It’s time to get honest and real! Are there days you dread managing people, projects, and your team’s financial performance? You’re not alone! Everyone has their blind spots! NOW is the time to get the guidance you need to make the right changes during 2024. I have extensive experience and wisdom guiding bosses and leaders to hire, coach, and manage their teams successfully. The bonus is that they achieve unprecedented results. Contact me to learn more about my in-depth, one-on-one, customized coaching programs.

Spotting Hidden Talent Easily

“Selecting people based on job fit increases employee and customer retention and profitability.” Jeannette Seibly

Did you know hidden talent can be easily spotted using a well-designed job-fit selection system?

While everyone is complaining about the difficulty in finding “hidden talent,” the reality is that the person could be right in front of you! However, your biases often get in the way of seeing their hidden talents. Other blocks that can get in the way include lack of objective data, unrealistic expectations … the list goes on and on.

Bottom line: We miss spotting hidden talent due to a lack of good, reliable, and objective data when making our hiring, promoting, and job transferring decisions.

Here Are Ways to Avoid These Common Pitfalls

Prepare Job Applicants. Send them a helpful video about your interview process and what to expect. Remember, for many, this is their first time talking with your company. Provide several interview questions (and be sure to ask at least one or two of these questions) so they feel comfortable with your selection process. I would also recommend sending them a link to the brag book: “How to Sell Yourself Anytime, Anywhere: Start Bragging!” Many applicants have hidden talents that they need to learn how to share effectively!

Use Valid a Honesty/Integrity Assessment. These direct admission tools can help weed out those job candidates that are good at selling themselves, but have things to hide. They also help provide safer workplace environments. Be sure to check with local and state statutes to avoid asking inappropriate questions (e.g., age, marital status, children, etc.).

Conduct Phone Screen Interviews to Gather Objective Data. Ask questions designed to reveal the facts of their past employment and education. Remember, verifying and documenting is essential. Too often, job candidates fail to get honest about job fit… they want the job. (For help in creating questions, READ Chapter 10, Hire Amazing Employees)

How many times have you hired someone and 2 hours or 2 weeks or 2 months later realized who you interviewed was not the person who has showed up for the job!

Use a Qualified Job-Fit Assessment. It’s crucial to see the “whole person” (e.g., thinking style, core behaviors, and occupational interests). Using the wrong assessment allows applicants to show themselves as they want to be seen, not as who they are. With over 3,000 published assessments available, selecting ones not designed or complying with the Department of Labor for pre-employment and selection use is easy. How do you know the difference? Ask for a technical manual and check for distortion, predictive validity, reliability, and validity coefficients. (See Chapter 9, Use the Right Assessments and Skill Tests, Hire Amazing Employees). Using the correct assessment, the right way makes all the difference in the selection process!

Interview for Job Fit. Too often our beliefs in the skills required are sabotaged by our subjective biases (e.g., since they are good in math, they will be good accountants or financial consultants; since they were friendly during the interview, they’ll be great bosses; etc.). Ask job-related questions and listen! Deep dive into their responses using the “Rule of 3” to determine the depth of their skills. (For additional insights about “Rule of 3” and creating job-related questions, READ Chapter 10, Hire Amazing Employees)

Conduct Due Diligence. It’s not uncommon for applicants to provide education, job titles, and companies that don’t exist! Make sure to conduct background, licensing, education, and other checks. Many times, using a third-party provider ensures a thorough and consistent process. (SEE Chapter 17, Types of Checks, Hire Amazing Employees)

Require Onboarding for Best Results. Start when the job offer is accepted and will continue over a period of months. Otherwise, your newest talent will “leave” while remaining on the payroll. (READ: Chapter 20, The Success of a New Hire Is Up to You! Hire Amazing Employees)

©Jeannette Seibly 2024 All Rights Reserved

Jeannette Seibly is a Talent Advisor/Leadership Results Coach with over 31 years of experience guiding leaders and bosses to improve their hiring, coaching, and managing practices and produce amazing results! And yes, it always starts with having the right people in the right jobs! She has been an Authorized PXT Select Partner for over 31 years. Contact Jeannette to learn more about this state-of-the-art job-fit assessment tool or how to coach and manage your people to achieve amazing results.

A note from Jeannette about discovering hidden talent: Often, we miss spotting hidden talent due to the lack of good, reliable, and objective data when making our hiring, promoting, and job-transferring decisions. With a well-designed job-fit selection system, let’s make 2024 a great year. Need help? Have questions? Contact me now!

It’s time to get honest and real! Are there days you dread managing people, projects, and your team’s financial performance? You’re not alone! Everyone has their blind spots! NOW is the time to get the guidance you need to make the right changes for 2024. I have extensive experience and wisdom guiding bosses and leaders to hire, coach, and manage their teams successfully. The bonus … they achieve unprecedented results. Contact me to learn more about my in-depth, one-on-one, customized coaching programs.

Are You Frustrated that You’re Unable to Find and Keep Top Talent?

“Are you feeling the stress due to your hiring practices? It’s time to make real changes.” Jeannette Seibly

There are four often overlooked reasons.

Many companies realize they have a problem finding and keeping top talent. They even know it’s due to their hiring managers’ bad habits and practices!

But realizing the obvious (e.g., interviewers need training) does nothing to create a positive difference with your job fit selection system.

How to Improve (not just read about) Your Company’s Retention, Revenues, and Results!

Use the Right Job-Fit Assessment. Legal and scientific (e.g., validity, reliability, predictive validity, and distortion) factors are often overlooked! And most assessments are not designed to comply with the Department of Labor Guidelines for pre-employment and selection purposes. Using the right one will help you achieve real results (e.g., salespeople who can close sales and CPAs/financial planners who enjoy working with financial data). When selecting a job-fit assessment, ask for the Technical Manual. Beware … run the other way if they provide a letter from their attorney. These letters are designed to protect them, not you! (Read Chapter 9, Use the Right Assessments and Skills Test, “Hire Amazing Employees)

Ask Job-Related Questions. Even though most hiring bosses know better, many ask inadequate or inappropriate interview questions. For example, “What’s your favorite movie/book/color/restaurant?” These questions have nothing to do with the job and are illegal! The focus needs to be on questions that address: Can they do the job? Are they willing to learn the job? Will they actually do the job? Can they be successful in doing the job here? (For help designing interview questions: SEE Chapter 12, Pointers for Successful Interviews, “Hire Amazing Employees”)

Recognize Your Competition’s Top Producer May Fail in Your Company. No two companies have identical cultures and values. It’s why a top results producer in one company may fail in another! A well-designed job-fit selection system will reveal whether or not they will succeed at your company. (SEE: Chapter 2, Create a Strategic Selection System, “Hire Amazing Employees”)

Know Your Biases and Judgments Make Little Difference. Yes, we ALL have them! Even you! How do you minimize the negative impacts of the biases and judgments? Recognize them using a well-designed job-fit selection system to hire, promote, and transfer your people! Do this now before the next rendition of the “Great Resignation” or “Great Attrition” occurs in 2024! It will save time, customers, and sleepless nights. (SEE: Chapter 1, The Selection Triad – What Is It and Why Should You Care? “Hire Amazing Employees”)

©Jeannette Seibly, 2023 All Rights Reserved

Jeannette Seibly is a Talent Advisor/Leadership Results Coach with over 31 years of experience guiding leaders and bosses to improve their hiring, coaching, and managing practices and produce amazing results! And yes, it always starts with having the right people in the right jobs! She has been an Authorized PXT Select Partner with Wiley for over 31 years. To learn more about this state-of-the-art job-fit assessment tool, contact Jeannette.

Why Do You Need to Make Crucial Changes Now?

“Waiting to make the right changes in hiring and retaining top talent costs you time, money, and your business.” Jeannette Seibly

Because the right people in the right jobs are your most valuable assets!

Many bosses and business leaders in private and family-owned businesses are failing to make crucial changes now. Instead, they wait until there is an “Oh! S^&T moment!” By then, it’s usually too late. It’s gut-wrenching; they are looking for someone or something to blame.

Have you recently:

  • Noticed a leak in your financial profits? (There is no line item for hiring or promoting the wrong employee!)
  • Lost a major client … the one that has kept your doors open?
  • Lost a key employee … the one who knows everything about the company and its systems?
  • Spent more time updating your computer systems than hiring the right person?

The bad news? Ignoring these issues with the ostrich approach never worked well for anyone and never solved any of the “people challenges” you continue to have. Remember, the right people in the right jobs are your most valuable assets! Your reticence to make required changes takes a toll on your current employees and customers.

The good news? When you upgrade and update your hiring, promoting, and job transferring systems to collect objective, valid, and reliable data, your profits soar, and your employees and customers are happier.

It’s Time to Get Real

About the Numbers. Having high turnover is insane! And costs a lot of money. Relying on the excuse that it is less than “industry standards” won’t make a difference to your bottom line, retaining top talent, or keeping great customers. Conduct an analysis of the cost of hiring mistakes. Then, compare the cost of updating and upgrading your hiring and selection practices. Usually, a wrong hire costs much more than a well-designed strategic selection system.

About Your Selection Process. Are your people in the right jobs? Most employees today would give a resounding, “NO!” The Great Resignation and Great Attrition (along with other new terms for old issues) are employees’ battle cries for help! They are bored and stressed! A well-designed strategic job-fit process includes conducting effective job-related interviews, using real qualified job-fit assessment tools validated for pre-employment and promotion use, and following through on collecting true due diligence data.

About the Importance of Onboarding. Without following a well-designed plan to onboard new hires, you will lose them. Why? The boss is often too busy, so that the employees will step in. Employees have a way of doing work that may or may not reflect company policies and procedures. Bad habits, employees not on the same page, and mixed customer reviews will cause new hires to leave.

About Managing and Coaching Practices. Many bosses today are promoted for the wrong reasons and make poor managers and coaches. What missing? They lack coachability. It’s why many former employees blame bad bosses for leaving. These bosses take feedback as criticism of them personally instead of understanding it’s an opportunity to learn how to improve the quality of their work. Also, they fail to provide critical feedback to their employees.

How do you determine coachability? Ask the following interview questions more than once,

  • “What was your most recent mistake?”
  • “What did you do to correct it?”
  • “Who was involved in building the solution?”
  • “What were the results?”

If the job candidate or person you want to promote cannot think of any mistakes, move on to other candidates!

About Providing Leadership and Management Development. Again, many bosses and leaders are promoted for the wrong reasons (e.g., longevity, being liked by their boss (but not the employees), or handling a customer issue well once). Take the time on Day 1 to create a career path, leadership and management development training, and opportunities to use these skills based on the employee’s and company’s goals.

©Jeannette Seibly 2023 All Rights Reserved

Jeannette Seibly is a champion for success. As a leader, do you have bosses that are difficult for teams to work with? Jeannette’s depth of experience and wisdom comes from 31 years of transforming bosses from hated to respected! Contact Jeannette for a confidential discussion.

A note from Jeannette about making crucial changes now in how you hire, coach, and manage your employees: We all like to think we have time … as soon as we put all the fires out. The challenge? The fires never end if you keep hiring, promoting, and job-transferring the right people into the wrong jobs! Now is the time to get real! Contact Jeannette for a confidential conversation about updating and upgrading your selection processes NOW!

The coach is in! Are you ready to build your confidence and success as a boss? As a leader, do you have bosses that are difficult for teams to work with? Or are you one of those bosses? With my depth of experience and wisdom, I transform bosses from hated to respected! Contact me to learn more about my in-depth, one-on-one, customized coaching programs.

Podcast info When was the last time to patted yourself on the back? Learning how to brag is critical to your business and career successes! Check out my podcast interview with host, Frank Agin:  https://bit.ly/BragPodcast  Get your brag on! Give it a listen.

Bosses Engage Their Employees to Build Profitable Companies

“The right bosses are the keys to your company’s profitability and employee success!” Jeannette Seibly

According to Workplace by Gallup®, economic growth has slowed and created low employee engagement. Loss of customers and profits. And poor management of people, resources, and revenues.

Building a profitable company requires bosses that engage their employees!

As a management executive, did you know:

  • 82% of the time, bosses are chosen for the wrong reasons (e.g., technical ability, length of employment, likeability)
  • Employees feel being unemployed is better than hating their jobs, and their bad bosses
  • More than 75% of employees are quietly quitting (not engaged) or loudly quitting (actively disengaged), hurting profitability and customer retention
  • More than 50% are not engaged and put in minimal effort to get by, blaming their bosses

“Employee engagement has an even stronger connection to performance outcomes during tough economic times.” (Workplace, Gallup®)

It’s why you need to hire, promote, and job transfer the right people into “boss” positions.

It’s Essential Bosses Improve Engagement, Productivity, and Profits

#1 Start with how you hire, promote, and job transfer people into “boss positions.”

Many employees want to be bosses since it means a bigger paycheck, perks, and title/status (and sometimes they want the power). The problem is that many people may know their jobs well but make poor bosses in your workplace environment for various reasons. Remember, not everyone is cut out for a boss/leadership position, so it’s important to provide alternative career paths to keep top talent. The question to ask: How can they continue to grow and be positive contributors to your business?

Example: A great salesperson was transferred into a boss position. It didn’t take long for employees to complain about her poor “boss style.” Instead of giving her back her former job, they fired her! She left and took several large clients with her!

Job fit is key! There are over 3,000 assessments published today. Yet, only a few provide valid, reliable, and predictive data. You and your company must see people for who they really are, not how they want to be seen. Clarity about the “whole person” is a crucial factor in your ability to develop great bosses. Otherwise, your training, coaching, and management efforts will be thwarted!

Here are questions to ask yourself about how you decide whom to hire, promote, or job transfer into boss positions:

  • What objective criteria are being used to determine who will be a good boss?
  • What predictive analytics are being used that provide objective, valid, and reliable data?
  • Do they want to be a boss or have different career goals to pursue? (Hint: Ask them and listen to their response!)
  • As a boss, are they open to developing better communication skills? (Hint: As a boss, communication skills become more critical.)
  • Are they coachable? (Hint: A requirement for them to succeed.)

#2 Profitability requires accountability for how bosses build employee engagement.

Developing your company’s bosses needs a committed team of management executives, external executive coaches, and internal company mentors. Together they can ensure all bosses engage their employees daily. Failure to “check-in” will negatively impact retention, revenues, and results!

Do they:

Develop their team members? To engage employees, it’s important that your bosses ask for and listen to their team’s ideas before making decisions. Also, ensure bosses offer all employees challenging assignments that support their career goals.

Have tough conversations using compassion and experience? Too many bosses focus on likeability. It’s why they fear having tough conversations. While a damaging discussion with a boss can disengage the employee quickly, tough conversations done right ensure retention (e.g., eliminating bullies), revenues (e.g., meeting budgets and timelines), and results (e.g., resourcefulness and resilience).

Focus on results, not personalities? Each team member has natural strengths. Are your bosses building on these strengths? Also, ensure your bosses are not trying to fix a person’s personality (e.g., talks too much, dominates conversations). Instead, they need to provide all employees with appropriate skills training.

Acknowledge team members? This is crucial! Ensure your bosses are specific when praising their teams and acknowledging each and every team member’s contribution. (Hint: Listen to how they talk about their team members with you. It’s a reflection of how they communicate with their employees.)

Have 1:1 meetings weekly with each employee. Every employee needs the boss’s undivided attention. For best results, remind your bosses to turn off their gadgets, listen, and focus on one strength the employee can build on. Multi-tasking disengages employees!

©Jeannette Seibly 2023 All Rights Reserved

Jeannette Seibly is a champion for bosses and teams delivering intended results. Does your company or department have a persistent problem? With Jeannette’s depth of experience and wisdom, she guides clients through sticky situations and challenging relationships for dynamic results! Contact Jeannette for a confidential discussion.

A note from Jeannette about ensuring your bosses engage all employees: Did you know that 82% of the time, bosses are chosen for the wrong reasons (e.g., technical ability, length of employment, likeability)? In today’s workplace, hiring and developing bosses is crucial to ensure a profitable company with engaged employees. Contact me for a confidential conversation about hiring, coaching, and managing for profitable success.

The coach is in! Are you ready to build your confidence and success as a boss? Great bosses work with an experienced executive coach as a sounding board. I have extensive experience and wisdom in guiding bosses and leaders to hire, coach, and manage their teams to achieve unprecedented results. Contact me to learn more about my in-depth, one-on-one, customized coaching program. Remember, coaching speeds up your ability to manage as a great boss!

Bosses impact retention, revenues, and results each and every day by how they engage employees. To improve your bottom line, use the PXT Select to see the “whole person.”