We have a simple mission: We increase your profits.
We help businesses increase their profits, by reducing their people costs. Our clients hire better, fire less, manage better, and retain and develop top performers.
We offer tools and systems that improve:
- Selection of honest, hard-working employees, who show up for work, avoid substance abuse, are less often absent or tardy, and perform!
- Performance of sales people and other employees.
- Retention—Keep your good people.
- Placement—Ensure that each candidate/employee is in the right job.
- Promotion—Avoid “promotion failure” due to the Peter principle.
- Coaching—Get the most out of your people resources.
- Career development—Give them a reason to want to stay with you.
- Motivation—Do you know what “makes them tick”?
- Teams—Function and balance. Where is your “operator’s manual”?
- Customer service—Is there anything more important?
- Management—People don’t leave jobs, they leave managers. Fix this.
- Recruiting—Maximize your candidate pool, manage it efficiently.
- Performance Management –Turn this into something productive!
Our tools are scientifically designed and validated. We customize the measures to reflect the needs and values of jobs in your company. Each assessment has been tested to ensure compliance with EEOC and Department of Labor standards; use of our tools may provide a positive defense against claims of discrimination.
Brief Overview of Selected Tools
iApplicantsTM Online Recruiting and Hiring System
Developed entirely from input provided by companies like yours, iApplicantsTM is a complete, affordable, efficient, intuitive, and easy to learn applicant tracking and management system. Automatically post your jobs to a wide selection of free internet job boards, track your applicants in ways that make sense for you, e-mail selected candidates from within the system. Ask job-specific screening questions to quickly weed out those who don’t meet minimum requirements, and use any of our assessment tools automatically as part of the application; it’s all here. Designed for companies with 20 to 2,000 employees, it includes powerful reporting functions (including tracking EEO information in the background), application and resume search functions, and much more. No setup charges, no long-term contracts, and you can be an expert in less than an hour.
Step One Survey II®
This is a pre-employment screening assessment, designed to increase your probability of only hiring people likely to become “good employees” in the general sense. It measures your candidate’s attitudes toward 4 critical components of workplace behavior: Integrity, Substance Abuse, Reliability, and Work Ethic. Results show how your candidate compares with the general US working population. Consistently applied in a wide variety of work environments, the SOS has demonstrated dramatic effects of reducing turnover, absenteeism, tardiness, on-job injuries, vehicular accidents, and jobsite theft. It is designed to be completed by your candidates pre-interview, and provides a structured interview guide to enrich the information usually available before an employment decision is made. The measure is available in English and Spanish, and is easily completed over any internet connection, or in booklet form. Scoring and reporting is nearly instantaneous.
The ProfileXT answers “the astronaut’s question”—Does this candidate have the “right stuff” for your job? A “total person” assessment with a myriad of uses, the ProfileXT is used for selection, coaching, training, promotion, managing, succession planning and job description development. Using 20 different scales, it measures the job-related qualities that make a person productive – Thinking and Reasoning Styles(5 scales), Behavioral Traits (9 scales) and Occupational Interests. (6 scales). A separate Distortion scale provides a measure of the quality of information in the assessment. Proper use of the ProfileXT will help you put top performers in each job, maximize their performance, and keep them with you longer.
Profiles Sales Assessment™
Combining the power of the ProfileXT with a set of 7 Critical Sales Behaviors, this assessment predicts and supports job-specific sales success. Used in sales selection and in sales management, this powerful tool will help you hire or promote top performers, place them in jobs where they can perform at top levels, motivate and manage them to produce even more, and keep them longer—because they fit their job.
Customer Service Profile™
Worldwide, up to two-thirds of all customers leave due to poor customer service. When you hire employees using our Customer Service Profile, you populate your organization with people who will increase customer satisfaction, reduce complaints, build customer loyalty, increase sales and make significant gains in profitability. This tool assesses the attitudes and customer service characteristics of existing employees and new job candidates. It gives you the critical information you need to hire people with good customer service skills, improve customer service training, and increase overall customer satisfaction.
Management Development Program
This is a combination of tools, applied in a systematic annual cycle to:
- First, measure each participant’s competencies in 8 major areas and 18 subcategories critical to management performance. (Checkpoint 360 Assessment)
- Second, improve competency level in the areas identified as most critical for each participant’s job, and offering the greatest opportunity for significant gains. (SkillBuilder Units.)
Unlike most management assessment programs, ours not only identifies skill sets where each manager (according to themselves, their supervisor, their peers, and their direct reports) needs improvement, it provides a system to directly and efficiently improve those skills. Training is individual, self-paced, practical, and essentially provides on the job training in the specific skills needed, providing lasting change in manager behavior.
All of these tools can be used separately, or in powerful combinations based on your goals and needs. With the exception of the Step One Survey II (restricted to use pre-employment), all can be used with either job candidates, or with your existing employees. Let us help you increase your profits by reducing your people costs! We provide solutions for your most important people challenges.