Hire for Job Fit!

Why Do You Need to Make Crucial Changes Now?

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“Waiting to make the right changes in hiring and retaining top talent costs you time, money, and your business.” Jeannette Seibly

Because the right people in the right jobs are your most valuable assets!

Many bosses and business leaders in private and family-owned businesses are failing to make crucial changes now. Instead, they wait until there is an “Oh! S^&T moment!” By then, it’s usually too late. It’s gut-wrenching; they are looking for someone or something to blame.

Have you recently:

  • Noticed a leak in your financial profits? (There is no line item for hiring or promoting the wrong employee!)
  • Lost a major client … the one that has kept your doors open?
  • Lost a key employee … the one who knows everything about the company and its systems?
  • Spent more time updating your computer systems than hiring the right person?

The bad news? Ignoring these issues with the ostrich approach never worked well for anyone and never solved any of the “people challenges” you continue to have. Remember, the right people in the right jobs are your most valuable assets! Your reticence to make required changes takes a toll on your current employees and customers.

The good news? When you upgrade and update your hiring, promoting, and job transferring systems to collect objective, valid, and reliable data, your profits soar, and your employees and customers are happier.

It’s Time to Get Real

About the Numbers. Having high turnover is insane! And costs a lot of money. Relying on the excuse that it is less than “industry standards” won’t make a difference to your bottom line, retaining top talent, or keeping great customers. Conduct an analysis of the cost of hiring mistakes. Then, compare the cost of updating and upgrading your hiring and selection practices. Usually, a wrong hire costs much more than a well-designed strategic selection system.

About Your Selection Process. Are your people in the right jobs? Most employees today would give a resounding, “NO!” The Great Resignation and Great Attrition (along with other new terms for old issues) are employees’ battle cries for help! They are bored and stressed! A well-designed strategic job-fit process includes conducting effective job-related interviews, using real qualified job-fit assessment tools validated for pre-employment and promotion use, and following through on collecting true due diligence data.

About the Importance of Onboarding. Without following a well-designed plan to onboard new hires, you will lose them. Why? The boss is often too busy, so that the employees will step in. Employees have a way of doing work that may or may not reflect company policies and procedures. Bad habits, employees not on the same page, and mixed customer reviews will cause new hires to leave.

About Managing and Coaching Practices. Many bosses today are promoted for the wrong reasons and make poor managers and coaches. What missing? They lack coachability. It’s why many former employees blame bad bosses for leaving. These bosses take feedback as criticism of them personally instead of understanding it’s an opportunity to learn how to improve the quality of their work. Also, they fail to provide critical feedback to their employees.

How do you determine coachability? Ask the following interview questions more than once,

  • “What was your most recent mistake?”
  • “What did you do to correct it?”
  • “Who was involved in building the solution?”
  • “What were the results?”

If the job candidate or person you want to promote cannot think of any mistakes, move on to other candidates!

About Providing Leadership and Management Development. Again, many bosses and leaders are promoted for the wrong reasons (e.g., longevity, being liked by their boss (but not the employees), or handling a customer issue well once). Take the time on Day 1 to create a career path, leadership and management development training, and opportunities to use these skills based on the employee’s and company’s goals.

©Jeannette Seibly 2023 All Rights Reserved

Jeannette Seibly is a champion for success. As a leader, do you have bosses that are difficult for teams to work with? Jeannette’s depth of experience and wisdom comes from 31 years of transforming bosses from hated to respected! Contact Jeannette for a confidential discussion.

A note from Jeannette about making crucial changes now in how you hire, coach, and manage your employees: We all like to think we have time … as soon as we put all the fires out. The challenge? The fires never end if you keep hiring, promoting, and job-transferring the right people into the wrong jobs! Now is the time to get real! Contact Jeannette for a confidential conversation about updating and upgrading your selection processes NOW!

The coach is in! Are you ready to build your confidence and success as a boss? As a leader, do you have bosses that are difficult for teams to work with? Or are you one of those bosses? With my depth of experience and wisdom, I transform bosses from hated to respected! Contact me to learn more about my in-depth, one-on-one, customized coaching programs.

Podcast info When was the last time to patted yourself on the back? Learning how to brag is critical to your business and career successes! Check out my podcast interview with host, Frank Agin:  https://bit.ly/BragPodcast  Get your brag on! Give it a listen.

Bosses Engage Their Employees to Build Profitable Companies

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“The right bosses are the keys to your company’s profitability and employee success!” Jeannette Seibly

According to Workplace by Gallup®, economic growth has slowed and created low employee engagement. Loss of customers and profits. And poor management of people, resources, and revenues.

Building a profitable company requires bosses that engage their employees!

As a management executive, did you know:

  • 82% of the time, bosses are chosen for the wrong reasons (e.g., technical ability, length of employment, likeability)
  • Employees feel being unemployed is better than hating their jobs, and their bad bosses
  • More than 75% of employees are quietly quitting (not engaged) or loudly quitting (actively disengaged), hurting profitability and customer retention
  • More than 50% are not engaged and put in minimal effort to get by, blaming their bosses

“Employee engagement has an even stronger connection to performance outcomes during tough economic times.” (Workplace, Gallup®)

It’s why you need to hire, promote, and job transfer the right people into “boss” positions.

It’s Essential Bosses Improve Engagement, Productivity, and Profits

#1 Start with how you hire, promote, and job transfer people into “boss positions.”

Many employees want to be bosses since it means a bigger paycheck, perks, and title/status (and sometimes they want the power). The problem is that many people may know their jobs well but make poor bosses in your workplace environment for various reasons. Remember, not everyone is cut out for a boss/leadership position, so it’s important to provide alternative career paths to keep top talent. The question to ask: How can they continue to grow and be positive contributors to your business?

Example: A great salesperson was transferred into a boss position. It didn’t take long for employees to complain about her poor “boss style.” Instead of giving her back her former job, they fired her! She left and took several large clients with her!

Job fit is key! There are over 3,000 assessments published today. Yet, only a few provide valid, reliable, and predictive data. You and your company must see people for who they really are, not how they want to be seen. Clarity about the “whole person” is a crucial factor in your ability to develop great bosses. Otherwise, your training, coaching, and management efforts will be thwarted!

Here are questions to ask yourself about how you decide whom to hire, promote, or job transfer into boss positions:

  • What objective criteria are being used to determine who will be a good boss?
  • What predictive analytics are being used that provide objective, valid, and reliable data?
  • Do they want to be a boss or have different career goals to pursue? (Hint: Ask them and listen to their response!)
  • As a boss, are they open to developing better communication skills? (Hint: As a boss, communication skills become more critical.)
  • Are they coachable? (Hint: A requirement for them to succeed.)

#2 Profitability requires accountability for how bosses build employee engagement.

Developing your company’s bosses needs a committed team of management executives, external executive coaches, and internal company mentors. Together they can ensure all bosses engage their employees daily. Failure to “check-in” will negatively impact retention, revenues, and results!

Do they:

Develop their team members? To engage employees, it’s important that your bosses ask for and listen to their team’s ideas before making decisions. Also, ensure bosses offer all employees challenging assignments that support their career goals.

Have tough conversations using compassion and experience? Too many bosses focus on likeability. It’s why they fear having tough conversations. While a damaging discussion with a boss can disengage the employee quickly, tough conversations done right ensure retention (e.g., eliminating bullies), revenues (e.g., meeting budgets and timelines), and results (e.g., resourcefulness and resilience).

Focus on results, not personalities? Each team member has natural strengths. Are your bosses building on these strengths? Also, ensure your bosses are not trying to fix a person’s personality (e.g., talks too much, dominates conversations). Instead, they need to provide all employees with appropriate skills training.

Acknowledge team members? This is crucial! Ensure your bosses are specific when praising their teams and acknowledging each and every team member’s contribution. (Hint: Listen to how they talk about their team members with you. It’s a reflection of how they communicate with their employees.)

Have 1:1 meetings weekly with each employee. Every employee needs the boss’s undivided attention. For best results, remind your bosses to turn off their gadgets, listen, and focus on one strength the employee can build on. Multi-tasking disengages employees!

©Jeannette Seibly 2023 All Rights Reserved

Jeannette Seibly is a champion for bosses and teams delivering intended results. Does your company or department have a persistent problem? With Jeannette’s depth of experience and wisdom, she guides clients through sticky situations and challenging relationships for dynamic results! Contact Jeannette for a confidential discussion.

A note from Jeannette about ensuring your bosses engage all employees: Did you know that 82% of the time, bosses are chosen for the wrong reasons (e.g., technical ability, length of employment, likeability)? In today’s workplace, hiring and developing bosses is crucial to ensure a profitable company with engaged employees. Contact me for a confidential conversation about hiring, coaching, and managing for profitable success.

The coach is in! Are you ready to build your confidence and success as a boss? Great bosses work with an experienced executive coach as a sounding board. I have extensive experience and wisdom in guiding bosses and leaders to hire, coach, and manage their teams to achieve unprecedented results. Contact me to learn more about my in-depth, one-on-one, customized coaching program. Remember, coaching speeds up your ability to manage as a great boss!

Bosses impact retention, revenues, and results each and every day by how they engage employees. To improve your bottom line, use the PXT Select to see the “whole person.”

 

 

How to Have Conversations for Positive Results (Part 1)

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“Our ability to communicate effectively requires being aware of how our interactions impact others.” Jeannette Seibly

This is Part 1 of a two-part article: 

Many professionals today like to tell it like it is for them.

Topics include:

  • Talking about their bad boss or team
  • Inner fears or childhood experiences
  • Lifestyle choices (gender, politics, religion)
  • Other experiences (e.g., natural disaster victim, ADHD, mental health)

They believe it’s important to share everything early and that being authentic saves them from experiencing personal hurt feelings and bad experiences later.

But sharing too much information – too soon (TMI-TS) can have negative impacts. It can hurt your ability to have real conversations for positive results (e.g., resolve conflict, develop solutions for a client, or close a sale). The truth is, it might not have become or been an issue if you had waited.

Ask yourself the following questions:

  • How much do you share when you meet someone?
  • Are you an open book about your personal, family, or business concerns?
  • Do you share your lifestyle choices too soon?

Why Is This Important?

Remember, ALL good relationships, business and otherwise, take time and patience!

When you share TMI-TS, it unconsciously draws a line of demarcation that others won’t cross. It’s not that they have a bias; they feel their personal boundaries have been disrupted. They believe that no matter what they say or do in response, it’ll be wrong. Then they leave the conversation, even when continuing to stand next to you.

To be an effective communicator, consider the following before oversharing:

  • Pay attention to who your audience is
  • Learn how to “brag” humbly to share your credibility
  • Have conversations designed to build win-win-win results
  • Build a good working relationship regardless of your personal experiences or lifestyles
  • Develop strong inner power, self-esteem, and confidence from all of your life and work experiences

My next article will go deeper into how to overcome sharing too much information – too soon and offer strategies for creating positive results through great conversations.

©Jeannette Seibly 2023 All Rights Reserved

Jeannette Seibly is a champion for bosses and teams delivering intended results. Does your company or department have a persistent problem? With Jeannette’s depth of experience and wisdom, she guides clients through sticky situations and challenging relationships for dynamic results! Contact Jeannette for a confidential discussion.

A note from Jeannette about how to have conversations for positive results: Sharing too much information too soon (TMI -TS) hurts our credibility, others’ willingness to listen, and our results! Contact me for a confidential conversation about how to communicate for positive results!

Build your confidence and success as a boss! Great bosses work with an experienced executive coach as a sounding board. I have extensive experience guiding bosses and leaders to hire, coach, and manage their teams to achieve unprecedented results. Contact me to learn more about my in-depth, one-on-one, customized coaching program. Remember, coaching speeds up your ability to communicate like a great boss!

You’ll excel as a boss and leader when you can appreciate others’ communication and learning abilities. Use the PXT Select to ensure job fit for hiring, coaching, and managing success.

Use Qualified Assessments to Ensure Talent Readiness

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A note from Jeannette about using qualified assessments for talent readiness: Attracting scarce skilled job candidates and preparing current employees is critical for talent readiness. Using suitable job fit assessments and skills testing are vital, but require using the correct ones. Contact me for a confidential conversation about how to get started.

  • Are you tired of hiring and promoting the wrong people?
  • Are you finding it challenging to find skilled, qualified job candidates?
  • Are you frustrated because you keep hiring people for the wrong jobs?

The biggest challenge facing many employers today, and in the foreseeable future, is talent readiness! Skilled workers are scarce. And many employees need upskilling and reskilling to meet technological, economic, and greener business practices. (ERE|Recruiting News & Information)

It’s time bosses, and leaders got serious about using qualified assessments and skills testing. These are essential to ensure your employees and job candidates are talent ready. As a leader, you can no longer avoid using qualified assessments without losing customers, top talent, and profitability.

Assessments Are Important to Ensure Talent Readiness

According to Talent Board’s 2022 research, candidates and employees, regardless of gender, race, and age, expressed higher perceived fairness when companies used job-related assessments. It also improved the company’s reputation as a good employer; supported diversity, equity, and inclusion (DEI) initiatives; and improved hiring, promotion, and job transfer results.

Choosing the correct pre-employment assessment is difficult. Too often, leaders and bosses rely on assessments that are only appropriate for team building and communication development. However, they failed to conduct research to ensure the assessment(s) meet Department of Labor (DOL) guidelines for PRE-employment purposes, and post-employment promotions and job transfers. Using the wrong assessment can get you in trouble.

Assessments that meet DOL guidelines have higher validity, reliability, and predictive validity. Some also provide cognitive abilities and occupational interests information. When used as directed, the correct assessments provide superior insights for talent readiness. (READ: Use the Right Assessments and Skills Tests, Hire Amazing Employees, Chapter 9)

Tips to Improve Talent Readiness

Use Qualified Tools. Many hiring managers overlook great candidates and employees by not using qualified tools. Using the right assessments removes the mystery of assessing for actual skills and job fit. Using high-quality assessments and skills testing shows who employees and job candidates are, not how they want to be seen. For example, many job candidates and employees want jobs in sales because they believe it’s where they’ll make the most money. The challenge is they can talk the talk but fail to produce the required results of prospecting, presenting, and closing sales.

Deep Dive Now. Focus on what is actually required for your workforce to be talent ready. Poll customers, talk with employees, and network with industry peers to help determine current and future requirements.

Train Your People. Training for hiring bosses and recruiters is often overlooked due to time and money, and egos. But failure to get real and use and follow a strategic selection system will hurt your company’s agility and survival. Savvy job candidates and skilled talent will leave due to being overlooked for the right jobs and opportunities.

Stop Requiring College Degrees. Focusing on talent readiness predicts job performance more than hiring based on education and past work experience. Employees who don’t feel they are utilizing their skills are 10 times more likely to seek a new job. (World Economic Forum)

Ask Job-Related Interview Questions. It’s a bad practice to rely on pseudo-psychology type questions like, “What’s your favorite color?” “Who’s your favorite author and book?” These do not support talent readiness and can create employment liability issues. Focus on the job skills required and the person’s interest and aptitude to learn the job.

Know Your Employee and Job-Candidate Skills. Use valid skills tests to determine the depth and breadth of job candidates and current employees’ proficiency in using the skills. Contrary to popular myths, employees and job candidates enjoy well-design assessments and skills tests to help them develop and improve their skills and employability.

Clarify Education and Training Required. Provide ongoing training to upskill and reskill your people. Remember, a certificate is not an indicator of the employee’s capability to use critical thinking and create solutions. It’s why skills testing is required. (Consider a recent conversation with a customer service rep who lacked the interest or skills to use the company’s system to resolve your issue. Frustrating, wasn’t it?) Don’t overlook developing communication, critical thinking, teamwork, and resiliency skills too.

Ask an Often-Overlooked Question! Ask job candidates and current employees, “What are your career goals now and in the future!” Their opportunities to pursue career and life goals are crucial indicators of long-term job satisfaction, and will impact your company’s retention. (Talent Board) Develop a personalized career path program, including the necessary education and training required to help employees succeed.

(c)Jeannette Seibly 2023 All Right Reserved

Jeannette Seibly is The Leadership Results Coach. She is an award-winning international executive coach, speaker, and business author. Her wisdom of over 30 years guides clients to work through sticky situations and challenging relationships. Contact Jeannette for a confidential discussion. PS: She’s also a three-time Amazon Best-Selling Author!’

A note from Jeannette about using qualified assessments for talent readiness: Attracting scarce skilled job candidates and preparing current employees is critical for talent readiness. Using suitable job fit assessments and skills testing is vital, but it requires using the correct ones. Contact me for a confidential conversation about how to get started.

Have you considered the benefits of strengthening your superpowers and becoming a great boss? It’s not complicated, but it does require an experienced sounding board. I have extensive experience guiding bosses and leaders to work with and through their teams to achieve unprecedented results. Contact me to learn more about my in-depth, one-on-one hour coaching program. Remember, coaching speeds up your ability to be talent ready.

Are You “Rage Applying” to Release Job Frustrations?

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“Believing the grass is greener at another company will normally cause job disappointment and dissatisfaction.” Jeannette Seibly

“Rage Applying” is not new. It’s a form of “quiet quitting” that occurs when employees feel unappreciated, stuck, micromanaged, or frustrated with an inflexible boss and/or inflexible company policies.

If you’ve ever had a boss criticize your work and fail to offer constructive feedback, you can understand an employee’s frustration. (This is one example of so many!) Today, employees, often in retaliation, spend time blasting out their resumes looking for the greener grass. The problem is that it’s for jobs they don’t know, don’t have an interest in, and/or don’t meet fit job requirements.

As an employee: “Rage applying” is usually not the most brilliant move when feeling frustrated or stressed. It can hurt your future career options.

But there are benefits you can: Improve your interview skills, give you a broader professional perspective, and feel in control of your career. Also, you may find your boss and company look pretty good (the grass isn’t necessarily greener, just different).

As a boss, it’s essential to understand that employees need outlets to express their frustrations with you, the company, and the policies & procedures (that are probably out-of-date). SEE the paragraphs at the end of the article for recommendations.

How to Reduce Your Job Frustrations and Avoid “Rage Applying”

First, talk with your boss: Don’t bypass the boss when having conversations about what’s next and how you can achieve it. Otherwise, s/he can hinder your career progress.

What Do You Really, Really, Really Want? First, list in writing things you want in your job or future job you don’t currently have. Then, select the top 3 “must-have” items. If you get them, don’t keep asking for more, or it’ll backfire!

Complete Your Brag Work. Before pitching to your current boss your “wants,” showcase what you’ve achieved. Saying you’re great and wonderful will only have your boss roll his/her eyes and not take you seriously! So instead, do the brag work before pitching yourself.

Be Willing to Negotiate. Your boss may be unable to provide promotions, new work assignments, or pay increases. Be willing to negotiate for a win-win-win outcome. But remember, having your coworkers upset with you because the boss offloaded your work on them will not decrease your stress.

Pay Is Not a Motivator. Yes, I know. You really need that extra cash. But do your homework. Some pay increases may put you in a new tax bracket, and the net result is less than you’re currently making! So do your research.

Focus on Job Fit. This IS very important and often overlooked. If you’re stressed out a lot, chances are very good that you’re in the wrong job for you. Take a qualified job fit assessment and work with an experienced executive coach to ensure you’re not jumping from one bad situation into another. The bonus is: the awareness could alleviate your current job stress too.

Second, when applying for new jobs: Jumping from one job to another doesn’t quell the frustration or stress. Often, it can hurt promotability and pay increases. For example, if you’ve been unsuccessful in outside sales, look at inside sales or customer service as other options.

Get Real. Too often, we latch on to jobs that sound better and pay more (e.g., sales, being a boss). But usually, those jobs don’t pay more! The other challenges are: those jobs may not be a good fit for you, or you’re not ready! So, take a qualified job fit assessment and remove your rose-colored glasses. This can prevent you from getting snookered into thinking the grass is greener elsewhere. Otherwise, your frustration will follow you and hurt future job opportunities.

Tell the Truth About What You Want. Tailor your cover letters and resumes to the specific job posting and include your brag accomplishments in both!

Take Time, and Don’t Jump. When offered a new job:

  • Take time to review your top 3 “must-have wants.”
  • Ensure everything promised during the interviews is in writing.
  • Never rely on verbal promises that the new boss may not remember later.
  • Otherwise, you may find your new job opportunity isn’t so great.

Talk with Your Network. Now is a good time for lunch and after-work network meetings. Be clear about what you’re seeking. Otherwise, you’ll have many job opportunities that don’t support your career goals. (See Chapter 10 for how to network effectively: The Secret to Selling Yourself Anytime, Anywhere: Start Bragging!)

Do the work! It’ll make a big difference in the quality of your job offers and opportunities.

For ALL Bosses:

It’s a red flag when job candidates:

  • Apply for positions they don’t have the skills for.
  • Have had many different jobs in a short period of time in different companies or geographic locations.
  • Seem scattered and unprepared for the interview(s).

Use a strategic selection process and “Job Fit Triad” (e.g., give equal weight to interviews, job fit assessments, and due diligence). Otherwise, you’re hiring someone else’s problem.

Also, ensure your employees:

Employees that “rage apply” also cause upsets with your team members, ongoing projects, and customer fulfillment. Using the ideas above will reduce “rage applying.”

Last, but not least, get guidance to develop an effective “boss style.” Every boss needs help at some point to address “blind spots.” Yes, they pop up at inopportune times! But addressing them will improve retention, revenues, and results!

©Jeannette Seibly 2023 All Rights Reserved

Jeannette Seibly is The Leadership Results Coach. She is an award-winning international executive coach, speaker, and business author. Her wisdom of over 30 years guides clients to work through sticky situations and challenging relationships. Contact Jeannette for a confidential discussion. PS: She’s also a three-time Amazon Best-Selling Author!

A note from Jeannette about “rage applying:” This is the newest form of an old practice of quiet quitting. This article is written from both perspectives: employee and boss. Contact me for a confidential conversation about how to improve your retention, revenues, and results.

Have you considered the benefits of strengthening your superpowers and becoming a great boss? It’s not complicated, but it does require an experienced sounding board. I have extensive experience guiding bosses and leaders to work with and through their teams to achieve unprecedented results. Contact me to learn more about my in-depth, one-on-one hour coaching program over 13 weeks. Remember, coaching speeds up your ability to win.

How Do You Quietly Hire Employees?

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Quiet hiring is a way to develop talent without hiring new employees or moving current employees to work when you cannot hire the right people. It was declared a new trend by Gartner, a technological research and consulting firm: Quiet hiring will open up new doors for retaining talent without the cost of a lengthy recruitment process.

While “quiet hiring” is new, the strategy is not. Wise companies have used “internal mobility or upskilling” to keep top talent for many years.

But before you jump on this “newest trend,” here are the issues to address before considering this strategy.

How to Use Quiet Hiring

Quiet hiring is how employers fill positions with current employees and leverage current talent. Normally, it’s done on a temporary basis, or you risk employment law issues.

For example:

  • If your company is a bank and needs someone at the teller window for several hours a day, it’s an excellent opportunity for a loan officer to learn more about the bank and its customers’ needs.
  • If your insurance company needs help in the claims department for a month, you may have one of your underwriters work there temporarily.
  • If your company is in any industry and needs help auditing for a quarter, you may place one of your IT people in that role.

What Are Three Criteria to Implement Quiet Hiring?

  1. It would be best if you had buy-in from your employees. Remember, any change can be scary to them. Be sure to communicate the intention, what is expected, and the benefits to everyone, not just those being “quietly hired” into new roles. Remember, it’s a temporary change and will not affect their benefits and compensation plans.
  2. How to Start the Conversation. You may say, “We/I value your contribution and would like to temporarily use you in a different role (or to take on additional responsibilities). Are you willing to do so?”
  3. Stay Connected. If there are problems before or after the transition, it’s essential to address them immediately. Remember that different teams have different work styles, and bosses have different work expectations (e.g., remote v. onsite, punctuality v. lateness).

How You Use Quiet Hiring to Improve Your Employees’ Skills

  1. Provides Skill Development. It’s a great way to help broaden an employee’s knowledge of the company. It allows them to experience how their normal position impacts the temporary one. Acquiring these new skills prepares them for promotions, new work teams, and other future opportunities.
  2. Reduces the Need for Layoffs and Terminations. It’s a great way to keep good employees by temporarily moving them into different roles or departments.
  3. Helps Them Understand the Impact of Work Quality and Decisions. The added benefit of quiet hiring is that they can learn about the impact they create when making changes in how they do their work or when making decisions. For example: Moving a sales rep into customer service is a great way to experience the aftermath of how the company’s products and services work with customers. (Also known as cross-training.)
  4. Training is Critical! Like anything new, it’s essential that you provide a training program and on-the-job training coach to ensure consistency in how work is done. Remember, they are transitioned to the new position temporar If they make any changes, it can inadvertently impact the entire company and its customers.
  5. Participate in Job Rotation or Job Sharing. These are more formal ways that “quiet hiring” top talent can develop the skills required for future opportunities.

Beware of “Quiet Hiring” Pitfalls

  1. Job Fit Issues. Placing a good employee in a position that does not fit their capabilities means you will lose a good employee. Use a qualified job fit assessment to reduce these types of issues. Remind them it’s temporary. However, if there are consistent problems, you must move them back to where they were doing well.
  2. Unwillingness to Move to New Position. If the move requires the person to be onsite or the person has other concerns such as commute and flex time, address them upfront. It costs time, money, and energy to train people in positions they usually don’t work in; since it’s only temporary, it may not be worth the effort or upset.
  3. Keep the Same Benefits and Comp. If you don’t, you will risk employment law concerns. Contact your HR or employment attorney to determine local, state, and federal impacts — also the same for international employees.

©Jeannette Seibly 2023 All Rights Reserved

Jeannette Seibly is The Leadership Results Coach. She has over 30 years of award-winning international experience as an executive consultant, speaker, and business author. Her clients surpass the norm by working through sticky situations and challenging relationships to become positive influencers. Contact Jeannette for a confidential discussion.

A note from Jeannette about Quiet Hiring: This old employment practice of moving people temporarily into different positions now has a new name: Quiet Hiring! Before you jump on this latest trend, understand the legal, practical, and employee impacts before using! Then, contact me to talk through your hiring and selection challenges!

NOTE: Do you want to win? All leaders who are winners have coaches! I love coaching leaders and have for over 30 years! Contact me if you want an in-depth, one-on-one hour over 13 weeks. Having a coach speeds up your ability to influence others, hire the right people, and coach your team for unprecedented results.

Announcing New Workshop! Traditional leadership (e.g., formal, metrics-driven) is being replaced with human leadership (e.g., focus on the human dynamics that impact results). For example, “That’s how it’s always been done.” vs. “Great idea. How do you recommend we implement it?” However, your managers and directors are being overlooked regarding the training required to be an effective boss and leader. Read about my newest workshop: Are Your Managers and Directors Effective Leaders?

How to Test Your Hiring Process to Eliminate Costly Problems

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“To hire the best, you must consistently use best hiring practices!” Jeannette Seibly

Many job seekers love to share their stories about their horrible experiences when applying for jobs. Or, thankfully, share about losing out on a job due to the hiring boss’s poor interviewing behavior.

Stories hiring bosses love to share include nixing a person because they didn’t carry a pen to not hiring candidates that failed to answer non-job-related questions with responses they wanted to hear (e.g., most recent books read or movies seen).

As a hiring boss, you may not be aware of your biases. But they exist, many times unconsciously. And cost you time, money, and sleepless nights. (Example: Making your decision in 4 to 15 minutes of meeting people whether or not to hire them.)

Here’s a great way to determine if your company’s hiring and selection process needs help: use secret job seekers. (Similar to retailers using secret shoppers.)

How to do it: Secretly, without letting hiring bosses know, have friends, trusted employees, and business associates apply for open positions. Have them change their names on their resumes; use fictitious company names, job titles, and educational degrees; and provide pay-as-you-talk cell phones.

Most likely flaws you’ll uncover:

  • Difficulties using your ATS (applicant tracking system)
  • Inconsistencies of questions asked during interviews
  • Not using qualified job fit assessments (Note: Not all assessments are created equal and most do not comply with Department of Labor guidelines for pre-employment use).

The surprises (or maybe not … but now you have factual data required to make needed changes): you will discover the costly mischief about your company’s hiring practices and what is causing the company’s bad reputation.

Common issues will include:

  • Promises made during interviews and not kept when making job offers
  • Having too many interviewers or having team interviews with people not on the same page
  • Job descriptions are too long and uninspiring
  • Job postings are boring
  • Links and QR Codes don’t work
  • Inconsistencies when hiring managers conduct interviews (e.g., asking inappropriate questions or not asking the same structured questions of candidates for the same job)
  • Poor due diligence practices due to not thoroughly checking the backgrounds of all candidates

The key to fixing these issues is to design a strategic job fit selection process and use the best tools (e.g., ATS, structured interview formats, qualified job fit and core value assessments, and consistent due diligence practices). Note: Guidance on how to select the best tools can be found in Hire Amazing Employees: How to Increase Retention, Revenues, and Results.

This is critical and often overlooked! Conduct training programs for all hiring bosses, and provide intra-company access to all required tools and procedures to ensure consistent hiring practices. Also, have a key executive hold all hiring bosses accountable for following all the policies and procedures in the spirit of hiring the right person for the right job the first time!

Training will reduce costly hiring problems and ensure the best hiring practices.

The results? When you implement this secret job seeker program, you will attract and hire better candidates that stop ghosting you! As a result, your company will thrive by increasing retention, revenues, and results. And you may become the best employer in 2023.

©Jeannette Seibly 2023 All Rights Reserved

Jeannette Seibly is The Leadership Results Coach. She has over 30 years of award-winning international experience as an executive consultant, speaker, and business author. Her clients surpass the norm by working through sticky situations and challenging relationships to become positive influencers. Contact Jeannette for a confidential discussion.

A note from Jeannette about testing your hiring practices to eliminate costly (and avoidable) issues: It makes good business sense to ensure your company uses consistent, reliable, and valid hiring practices. Contact me to talk through hiring challenges and how to overcome them. It’ll save you time, money, and your customers!

This week’s PODCAST: Listen to Grow your side hustle into a full-time job with my guest, Bobby Crew on The Entrepreneurial Leader.

NOTE: Do you want to win? All leaders who are winners have coaches! I love coaching leaders and have for over 30 years! Contact me if you want an in-depth, one-on-one hour over 13 weeks. When you have a coach, it’ll speeds up your ability to influence others, hire the right people, and coach your team for unprecedented results.

Learn How to Spot Toxic Future Employees During Job Interviews

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“Toxic employees diminish trust while sabotaging the company, customers, and team.” Jeannette Seibly

A leader recently asked me, “How do you spot a narcissist during a job interview?” He’d just fired one. I shared that they and other types of toxic employees can be challenging to spot. “It’s why using a structured interview approach, and a qualified assessment tool are important to help you spot them.” My recommendations are shared in this article.

Learning how to spot toxic future employees before hiring them can be tricky. However, it becomes easier when you use a well-defined strategic selection system and interview process. The challenge is, listening and not explaining away apparent signs.

“Toxic employees create discord, crush morale and reduce coworkers’ productivity.” (Insperity)

Many toxic workers have the skills to do the job. But due to “you owe me” attitudes, poor emotional intelligence, and not being coachable, they create unhealthy work environments. As a result, they diminish trust while sabotaging others’ work and the company’s growth.

Tips to Conduct Interviews to Uncover the Truth  

Listen and Be Present! You are more likely to spot toxic behaviors and attitudes if you do.

  • They change their story or lie about the facts
  • They answer your questions with questions
  • They are evasive in their answers
  • They tell you what you want to hear and blame others
  • They are always right
  • They make snarky or inappropriate comments

These job seekers may have the job skills but rarely fit into a healthy workplace.

Use a Structured Interview Focused on Job Skills. Their responses reveal their actual ability and interest in doing the work. Use the Rule of 3 to deep dive to understand their responses. Avoid asking about favorite colors, books read, or music they enjoy! Their responses can be misleading and cover up their genuine willingness to do the job.

Ask Interview Questions That Invite Negativity. Allow candidates to share experiences they’ve been coached not to talk about. But don’t ask more than two of these types of questions to prevent true top talent from ghosting you!

Two great questions:

  • “Tell me about a conflict you had with your boss or coworker.”
  • “What did you do when you received feedback you didn’t like from your boss or team?”

Listen for: blaming others, being unable to admit mistakes, or how people “should be.” Or conversely, “I always get along with everyone.” These are red flags!

Use a Qualified Job Fit Assessment. These tools have behaviorally based interview questions to help you uncover a person’s fit with the job. While they are not designed to state if a person is “toxic or not,” the questions help you learn more about the essential qualities the person will bring to the job.

I recently talked with a job candidate for a manager position. The person had an answer for everything and frequently spoke about enjoying conflict and debates with others. While these traits can be great in negotiations, most employees will revolt working for this type of boss.

Don’t Rely on Only One Interview. Many toxic people love to gossip or have other problematic attitudes they can turn on and off. Conduct several well-structured interviews instead of relying on your intuition or gut. During the process, you’ll learn more about the person’s true beliefs, work ethic, and ability to work with and through others to achieve intended results. Use a well-designed strategic selection system and follow it; most toxic future employees are less likely to stick around.

Don’t Dismiss Warning Signs. People’s choice of words conveys their thoughts, feelings, and opinions. Many poor job performers use negative words when talking about coworkers and bosses. They speak as the victim, are judgmental, and cannot empathize. They talk in absolutes: always and never. Don’t overlook their choice of words or explain them away.

Remember, toxic employees cost you time, money, and sleepless nights. A well-designed strategic selection system is a powerful tool to help you avoid hiring them.

Source for this article: Hire Amazing Employees: How to Increase Retention, Revenues and Results!

©Jeannette Seibly 2022 All Rights Reserved

Jeannette Seibly is The Leadership Results Coach. She’s celebrating 30 years as an award-winning international executive consultant, speaker, and coach. Her clients value the listening and positive difference she brings to any conversation. Feel stuck in a sticky situation or in challenging relationships? Want straightforward counsel to blast through it? Contact Jeannette for a confidential discussion. PS: She’s also a two-time Amazon International Best-Selling Author!

A note from Jeannette about how to spot toxic future employees during job interviews: The challenge is that they often have the skills to do the job. But due to poor attitudes, being self-centered, and not being coachable, they can create unhealthy work environments. Need help upgrading your hiring practices? Not sure where to begin? Contact me for a confidential conversation.

Leaders need to influence others to be successful. But many times, their blind spots speak too loudly and get in the way. For actual professional growth, use objective data to discover your blind spots now, before it’s too late:  https://bit.ly/BeEffectiveLeader

How Do You Use Interview Time Effectively?

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“If you continue asking irrelevant job interview questions, you’ll continue to lose talent, customers, and money.” Jeannette Seibly

Many hiring managers believe relying on their instincts, and intuition/gut saves time and gives them all they need to make good hiring decisions. They think they’ll know the right candidate when they meet them.

Unfortunately, there are many problems with this belief. It creates:

  • Unconscious bias
  • Ghosting by job candidates and new hires
  • Turnover of talent, loss of customers, and litigation (think money and reputation)
  • Removal of a bad hire which can take up to 18 months (think again money and reputation)
  • Bad company reputation when making decisions without factual data … (Remember, this job candidate could become a future customer or decision-maker for a sales contract or award.)

Be Clear! Your Goals During the Interview Are to Determine:

  • Can the job candidate do the job?
  • Will the job candidate do the job?
  • Can the job candidate do the job in this company?

When you answer the above three questions in writing, you get real about the actual competencies required. Remember, business is changing, and so have business requirements.

  • What actual competencies are required?
  • What does the right candidate need to accomplish in 30-60-90-180 days?
  • What job fit assessment is best to see the “whole person?”

Example, if you’re seeking a salesperson, does s/he need to generate leads, close, and provide good ongoing customer care?

Preparation is Critical for Effective Interviews  

  • Ask job-related questions (not about the latest book read, hobbies outside work, etc.)
  • Create a structured interview with job-related questions

Review interview questions to ensure they do not create unconscious bias. Too often, we ask about recent books read, movies seen, and hobbies. These can get you in legal trouble. Why? You are inferring characteristics from their responses without factual data.

As you already know, stay away from questions about a candidate’s lifestyle, childcare, age, race, religion, etc.

Example, a hiring manager asked a candidate about the most recent book he’d read. He said, “Jaws.” She refused to talk with him further inferring he was an angry person. (Yes, this actually happened.)

Four Tips to Improve Your Interview and Selection Results

Note: Interviews should be only one-third of a well-designed strategic selection process. The other key parts include assessments (1/3) and due diligence (1/3). (Hire Amazing Employees)

1. Listen to their responses. Hear what they are saying. Don’t fill in the blanks with what you want to hear. Instead, ask questions for clarification before moving on to the next question.

2.Use Rule of 3 to determine the depth and breadth of job experience and skills.

An example of using the Rule of 3 to hire a project manager:

1) How do you handle team conflict? Can you give me an example?

2) What were the results?

3) If I talked with the team, how would they describe your leadership skills?

3. Ask about their coachability, how they handle mistakes, and flexibility with new assignments. Many will respond, “no problem.” Again, use the Rule of 3 to deep dive. You’ll hear their genuine willingness or unwillingness to answer these questions. Their core behaviors seldom change regardless of what they say.

4. Ask for examples. When asking job-related questions, always ask for examples. Example: Tell me about your working relationships with previous work teams, bosses, and customers.

Many years ago, I conducted a final interview with an experienced general manager for a business owner. I learned by asking for examples that each time she talked about her past three jobs, she expressed her upset with the business owners’ demanding ways. When I asked if she was aware of her upsets, she answered me honestly, “no.” I then shared that working with this business owner would be no different … he was very demanding too.   

©Jeannette Seibly, 2021-2022 All Rights Reserved

Jeannette Seibly is The Leadership Results Coach. She has been an award-winning international executive and family business management consultant, keynote speaker, and author for over 29 years. Her focus is to guide leaders to make a positive difference. Feel stuck moving your team forward? Want straightforward counsel on how to do it? Let’s chat! Contact Jeannette for a confidential conversation.

A note from Jeannette about using your interview time effectively: Many hiring managers rely too much on their intuition or gut, which leads to disastrous results: top talent and great customers leave, and the company’s bottom line looks grim. This week’s article covers the basics of conducting effective interviews. When done right, it saves time, money, and sleepless nights. Have questions? Most do! Let’s chat now!

Are you asking good, job-related interview questions? When hiring new employees or rehiring former ones, ask about their ability to handle mistakes. Why? 90% of new hires fail because they dismiss coaching or advice about how to improve. Get your copy of the newly released, Hire Amazing Employees: How to Increase Retention, Revenues and Results! and suggested interview questions to get you started.

What Do You Need to Do to Improve the Most Overlooked Part of Hiring?

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“A hearty welcome to new hires impacts their longevity with your company.” Jeannette Seibly

According to several studies, well-designed employee orientation and onboarding can improve employee retention by more than 80%. 

“Sally started her new job on a Monday, excited to be working for a company that had a great selection process. But she learned an hour after arriving that her boss was too busy to talk with her until later in the week.

Todd was assigned to get her started and to show her where everything was located (e.g., office, laptop, passwords, restrooms, lunch room). But he didn’t know much about her job duties. He could only help get the items she needed for her desk.

So, Sally started talking with her new team and coworkers in different departments. Everyone had a different point of view as to what her priorities should be. Then, her vice president and the CEO each had conversations with her, but offered different opinions about where her focus should be.

On Friday afternoon she resigned, clearly frustrated by the lack of a cohesive onboarding process.” (Hire Amazing Employees: How to Increase Retention, Revenues and Results!)

New hires decide how long they will stay during the first few hours and days, often subconsciously! As a result, companies that fail to provide employee orientation and onboarding programs experience higher turnover! Remember, when these new hires leave, they take along other top talent, and customers too!

What To Do!

Create employee orientation and onboarding as part of your strategic selection system.

Start employee orientation the minute they apply. Use your Applicant Tracking System (ATS) to send job applicants short videos about the company, interview guidelines, and brief written material about the company’s products, goals, and employee benefits.

Have all “paperwork” completed online! Do this before the new hire’s first day. Have a designated person available to answer all questions and handle benefit enrollment.

Schedule the all-important 1:1 meeting with the boss on day one! Review expectations to ensure both of you are on the same page. People will forget … so this is critical! Share (again) the 180-Success Plan*, goals, and expectations. Then, have them put together the Action Plan required to fulfill it.   *Chapter 6, Hire Amazing Employees

Help the new hire meet and greet coworkers. Designate someone to make introductions to key people and coworkers in the company. Organize lunches and get-togethers during the first month to meet others. The purpose is for the new hire to learn about the company and its customers, internally and externally. Remember to include remote employees too!

Ensure the new employee meets 1:1 with team members. Encourage meetings virtually and onsite. Provide a short list of suggested questions so that s/he can learn more about the company.

  • Tell me about you!
  • How long have you worked here?
  • What do you like most about the company? Your job?
  • What do you like least?

Very Important Note: Remind each new employee to listen more than talk. Many employees, managers, and executives in new positions attend meetings not to listen and learn, but to state what they will be doing and changes they will make in the future. This often shortens the new person’s longevity with the company and is avoidable!

Schedule meetings with key employees in other locations. This is often overlooked or put off until a future date. The problem is that the new manager or executive dismisses the importance of meeting people in their business locations. This is often interpreted as a lack of respect. And creates future problems when addressing issues and implementing policy changes.

Provide an inside mentor and outside executive coach. New hires must have someone to ask for help so s/he can learn more about the company and industry issues (mentor). Also, provide someone to talk them through the inevitable challenges s/he will face with people and in sticky situations (coach). Discuss these expectations before hiring the person … not everyone sees the value of having a mentor or coach. And it’s important to learn during the interview if the person will ask for help and is coachable.

Don’t provide company information all at once! Take days and weeks to discuss the company’s policies, procedures, and employee handbook. Also, review company etiquette, history, mission, values, and communications in 1:1 meetings and group training. Finally, provide an organization chart and brief written material about each department and location. Remember, keep it simple and easy to read since the average reading level is 6th grade!

Remember, as the boss, work the plan with the new hire for success!

(Content for article taken from Hire Amazing Employees: How to Increase Retention, Revenues and Results!)

©Jeannette Seibly, 2022 All Rights Reserved

Jeannette Seibly is The Leadership Results Coach. She has been an award-winning international executive and family business management consultant, keynote speaker, and author for over 29 years. Her focus is to guide leaders to make a positive difference. Feel stuck moving your team forward? Want straightforward counsel on how to do it? Let’s chat! Contact Jeannette for a confidential conversation.

A note from Jeannette about improving employee onboarding: Did you know only 12% of companies onboard effectively? It’s why many new hires leave! What do you need to do to improve (or create) your employee orientation and onboarding processes for new hire success? This information comes from the newly released, Hire Amazing Employees: How to Increase Retention, Revenues and Results! Have questions? Most do! Let’s chat now!

Why do new hires leave so soon? There can be many reasons. But it’s often due to NO (or the poorly designed) new employee orientation and onboarding program! Be part of the 12% that onboards effectively! Want ideas to help you get started? Get your copy of the newly released, Hire Amazing Employees: How to Increase Retention, Revenues and Results!