How Do You Prevent Being Derailed as a Boss or Leader?

“Be open to knowing you don’t know everything – especially as a boss/leader.” Jeannette Seibly

While studies cite the lack of confidence and accountability as to why many bosses/leaders fail, too often, the culprit is that bosses/leaders are know-it-alls, and this attitude causes poor communication!

As a result, these bosses/leaders talk too much, alienate others due to poor listening skills, and miss hearing important information. How familiar does this sound regarding your experiences with a boss or as a boss?

The challenge is accepting that you don’t know everything and adjusting your attitude when people are talking. It starts with your communication style.

Communication Skills to Prevent Career Derailment

1. Adjust Your Expectations. When a team member, co-worker, or boss talks, listen! Adjust your usual listening from “I’ve heard this before” to “What can I learn?” – even when you’ve heard it before!

2. Be Aware of Your Actual Strengths and Weaknesses. Understanding yourself requires using a qualified job fit assessment. Otherwise, most assessment results will show how you want to be seen – but NOT how others see you (this is critical since people want to work with bosses/leaders they can trust)! Until you have this information, you may communicate in a manner that is not you – alienating others from listening to you. Work with an executive coach to address your communication blind spots.

3. Develop Your Business Acumen. It’s time to discuss numbers, results, and the bottom line. Be sure you’re talking facts by understanding what the numbers, results, and bottom line represent, not how you “feel” about them. Others stop listening if you use the word “I feel” too often.

4. Develop Emotional Intelligence (EI). Manage your emotions and develop compassion as you address people, technical, and financial challenges. You will develop confidence by listening more than talking and focusing on results instead of buying into the “it won’t work” mindset. Encourage everyone to talk through conflicts, difficult conversations, and factions, not avoid them.

5. Stay Informed and Open to Learning. This is a superpower! You must keep up with industry and professional trends and changes. Listening, reading, and asking questions is the best place to start. Then, have conversations with industry experts — you will make better decisions and speak knowledgeably when addressing competitive issues and leveraging data.

6. Empower Your Team Members. You can empower your team members through your listening and asking open-ended questions. This encourages them to bring solutions when there is a problem instead of relying on you for the answers.

7. Address Issues with your executive coach and industry mentor. Get the facts and do this before making decisions. Learn how to create win-win-win outcomes by listening more than talking and setting aside your ego: “I already know/did this.” Instead, ask, “What am I missing?”

8. Get Your Brag On! When done correctly, bragging builds confidence and the ability to influence others. Remember to develop your ability to use your brags to pitch, negotiate, and sell your ideas.

©Jeannette Seibly 2024 All Rights Reserved

Jeannette Seibly is a Talent Advisor/Leadership Results Coach with over 32 years of practical experience guiding leaders and bosses to improve their hiring, coaching, and managing practices and produce amazing results! And yes, achieving business success always starts with having the right people in the right jobs! She has been an Authorized PXT Select® Partner for over 33 years. Contact Jeannette to learn more about these state-of-the-art job-fit assessment tools or how to coach and manage your people to achieve incredible results.

A note from Jeannette: Many bosses/leaders today are unaware of how their communication style, poor listening habits, and being a know-it-all can hinder their success. Often, it causes career derailment. Need guidance to improve your communication as a boss/leader? Contact me.

Now is the time to get into focused action! Are there days you dread doing what is needed to manage your people, projects, and team’s financial performance? You’re not alone! Everyone has those days! But continuing to hide behind excuses only hurts you and your future promotability. I have extensive experience and wisdom guiding bosses and leaders to hire, coach, and manage their teams successfully – this includes getting you out of the way and working with and through people effectively to achieve the results required. Contact me to learn more about my in-depth, one-on-one, customized coaching programs.

How Well Do You Really Listen?

“It feels great to be heard.” Jeannette Seibly

Communication is a boss/leader’s superpower. It enhances their credibility, influence, and ability to achieve intended results.

Yet, many of you do a poor job of listening for various reasons.

Your excuses or reasons could include:

• “I don’t have time.”
• “I’ve heard this from others or the same person several times.”
• “I don’t care.”
• “If they would just do their job and stop making it more complicated than it is, we wouldn’t keep having these conversations.
• “I expect others to do their work and not make my job more difficult.”

While seeing these excuses in black and white can be off-putting, all bosses/leaders experience these feelings — some more often than others. But as a boss/leader, you don’t have the luxury of not listening! Failing to listen can and will come back to haunt you.

Remember, when employees feel heard, it increases their loyalty and trust in you as their boss/leader!

Let’s Dig Deeper into Why Employees Do Not Feel Heard

Instead of making needed changes, you make excuses. This could have been a great opportunity to build on a new idea by listening to the employee sharing the idea! Sometimes, all it takes is listening and not doing anything. The solution is asking open-ended questions and listening!

Recommendation: Ask them to create a written plan. Now, they feel heard. Review the plan! Offer suggestions for improvement. Then, do what is necessary to make the needed changes. PS: Don’t forget to acknowledge their efforts along the way!

You turn any problem or challenge around and blame the employee. “You need to stay focused on your own job.” (Or some variation of this.) Employees don’t feel heard and valued because you are defensive and take problems personally.
Recommendation: When an employee points out an issue, investigate. While it may not be a big problem, there is a good chance it will become one. What can you do to be proactive? This encourages employees to let you know when things are amiss, saving time, money, and your career.

You’ve not dealt with a recent failure, mistake, or personal setback. Grief is sneaky. It can shade your ability to listen to what an employee (boss or board) is really saying. You may overreact due to unaddressed feelings or denial; the employee feels you aren’t listening and overreacting to what they are saying.

Recommendation: Remember, your feelings come from within you; some conversations may trigger negative responses due to unresolved issues. Talk with your coach about how to handle these challenges. Talk with a grief counselor/therapist now to work through the emotions that will inevitably pop up!

©Jeannette Seibly 2024 All Rights Reserved

Jeannette Seibly is a Talent Advisor/Leadership Results Coach with over 32 years of practical experience guiding leaders and bosses to improve their hiring, coaching, and managing practices and produce amazing results! And yes, achieving business success always starts with having the right people in the right jobs! She has been an Authorized PXT Select® Partner for over 33 years. Contact Jeannette to learn more about these state-of-the-art job-fit assessment tools or how to coach and manage your people to achieve the intended results.

Note from Jeannette: Are you a good listener? Many bosses/leaders would say, “It depends.” It’s important to listen – especially when you don’t want to do so. It will save time, money, and your career! Let’s talk now and address your communication concerns—before it’s too late. Contact me!

Now is the time to get into focused action! Are there days you dread doing what is needed to manage your people, projects, and team’s financial performance? You’re not alone! Everyone has those days! But continuing to hide behind excuses only hurts you and your future promotability. I have extensive experience and wisdom guiding bosses and leaders to hire, coach, and manage their teams successfully – this includes getting you out of the way and working with and through people effectively to achieve the results required. Contact me to learn more about my in-depth, one-on-one, customized coaching programs.

It’s Still Crucial to Develop Quality Human Interaction Skills

“Quality human interaction is a major reason companies succeed along with their newest technology.” Jeannette Seibly

Sadly, companies today are hiding behind their technology instead of training employees in basic customer service and communication skills.

Recently, a woman went to a major pharmacy for her annual vaccines. Although a sign stated, “Try This New Check-In,” she went to the counter to check in since no one else was in line.

Thirty minutes later, the woman is still waiting. The four other people waiting were being served first because they used the “New Check-In” QR Code. They were frustrated because there was a problem with their vaccine orders and told the pharmacist to allow the woman ahead of them to go first. The pharmacist and assistant ignored all of them.

When an older man arrived for his vaccines 40 minutes later, he went to the counter to check-in. The assistant insisted he sign in using the QR code. The problem was he had to return to his car to get his phone, causing an unnecessary inconvenience. This was poor customer service.

At this point, the woman spoke with the store manager. When the store manager apologized, the woman responded, “The biggest issue wasn’t the wait; it was the disrespect and lack of human interaction that was so frustrating. While technology is important, it should never overshadow the value of human interaction.”

Did you know that people will drive further to buy and pay more for identical or similar items when they can talk with a human rather than AI?

As bosses, you must develop all your team members to be responsible for good customer interactions and responsiveness.

Great Customer Service Requires Ongoing Training

Train for Basic Communication Skills. Too often, team members train their people in technology, finance, and mechanical operations. Unfortunately, they fail to include essential interpersonal (verbal and non-verbal communication), respect, and emotional intelligence skills. This has become a big issue since companies opt for technology-based customer interaction to save money. But does it really?

Many people today “talk” via “texts,” “emojis,” and other “social media posts.” They are at a loss to respond to people when situations require human interaction. Instead, they choose to say nothing or make inappropriate comments or gestures, worsening the problem and increasing the possibility of the customer never returning. Provide workshops, podcasts, and other training opportunities. Hold bosses and leaders accountable for using these skills, too.

Quality Work Means Doing Complete Work.  Hiding behind emails and texts and failing to do the quality of work required (e.g., minimum work, being late, and doing sloppy work) will have your customers looking at your competition! Apologizing for poor quality, promises not kept, and long wait times are essential. But relying on apologies instead of improving quality issues and time delivery problems is a critical mistake! Have weekly (or daily) meetings to keep your team updated with any changes. Expect them to work collaboratively and respond appropriately to different customer(s) situations.

Address Issues in Real Time. When a person is responsible for customer service and using technology, it can feel challenging to do their best job when someone is waiting, especially an impatient person. Team members will default to their natural way of talking with others (which can be problematic). This needs to be addressed immediately before others follow suit. One company lost a major national contract when allowing their service reps to make wildly inappropriate comments.

As bosses, we must train all our employees to be customer service-focused and ask, “How can I help you? Then, follow through.”

Update Training and Make It Ongoing. While training should include routine procedures, it must also address those exceptions that will pop up. Expecting everyone to learn and remember after one or several training sessions isn’t being responsible for ongoing training! People will forget about 50 percent after each session, especially if the boss and co-workers fail to use the skills appropriately. Poor training creates a poor reputation for the company. Provide certificates and other acknowledgments to reinforce the importance of good customer service results.

Remind team members that their customer service attitude will determine the quality of their day and enjoyment of their job.

©Jeannette Seibly 2024 All Rights Reserved

Jeannette Seibly is a Talent Advisor/Leadership Results Coach with over 31 years of practical experience guiding leaders and bosses to improve their hiring, coaching, and managing practices and produce amazing results! And yes, achieving business success always starts with having the right people in the right jobs! She has been an Authorized PXT Select® Partner for over 32 years. Contact Jeannette to learn more about these state-of-the-art job-fit assessment tools or how to coach and manage your people to achieve incredible results.

A note from Jeannette: Bosses, when you rely on AI and other technology to handle customer concerns, you’ll lose customers! Quality human interaction is still required, and so is developing all your employees to use these critical communication skills. You never know when an off-handed comment or gesture can cause a customer to fire you. Contact me.

Now is the time to get into focused action! Are there days you dread doing what is needed to manage your people, projects, and team’s financial performance? You’re not alone! Everyone has those days! But continuing to hide behind excuses only hurts you and your future promotability. I have extensive experience and wisdom guiding bosses and leaders to hire, coach, and manage their teams successfully – this includes getting you out of the way and working with and through people effectively to achieve the results required. Contact me to learn more about my in-depth, one-on-one, customized coaching programs.

Get Your Brag On! (International Amazon Best-Seller)

Why is it important to self-promote and share your successes?  

Listen to this 15-minute interview and learn why.

Spotify: https://open.spotify.com/episode/0B8voYqwPCooIA95zHmwSp?si=rfnEN6pjRa2ZWzttCpiTDA

YouTube: https://youtu.be/hoF1Obii7RQ

To grab the book, go to: https://SeibCo.com/books/

 

Want to Improve Your Hiring Decisions?

“If predicting job success were easy, or quick, we wouldn’t see expensive early hiring failures!” John W. Howard PhD

As you know, hiring and investing in your people costs money. Too often, mistakes are made despite all the interviews and other pre-employment rituals. Your retention, revenues, and results suffer.

The problem occurs when you hire, transfer, or promote people into jobs that don’t fit them. This often results in the person leaving your company and taking other top talent with them. For example, taking your top salesperson and promoting them to the manager role is a frequent misstep.

Current Problems Most Companies are Experiencing

Relying on:

Intuitive Hiring. Yes, it’s easy to rely on our “intuition/gut” to tell you if the person is the right one. The problem is two-fold. #1: There is no objective data, which often results in the collection of false information and hiring mistakes. #2: Your retention, reputation, revenues, and results suffer.

The Resume. Over 80 percent of resumes contain inaccuracies, embellishments, or lies. Many resumes today are created using AI, online templates, or professional resume writers. The question is, “How valid is the information?” Remember, you need objective and reliable data to improve your hiring decisions. The resume alone will never give you that.

Any Assessment. Over 95 percent of assessments today are not validated for pre-employment or job selection use. It’s time to learn about the science and legality of using objective job fit assessments. (See Chapter 9 in Hire Amazing Employees)

Overcoming These Challenges Requires Using Real Systems

Use the interview, assessments, and due diligence equally in hiring decisions. Do not rely solely on the interview; stop asking questions that are not job-related. (SEE Chapter 1 in Hire Amazing Employees)

Select a job fit assessment with the validity, reliability, and predictive validity that comply with the Department Labor Guidelines for pre-employment and selection use. (Most hiring bosses don’t do this.) The proper assessment will guide you to hire the right people with your eyes open to any challenges you may encounter. Remember, no one is perfect, but you cannot teach a cat to become a dog.

Train your hiring bosses. Use an intracompany system that provides all the tools and resources required. This will save you and them from hiring mistakes, costly turnover of current employees and clients, and legal challenges. (See Chapter 3 in Hire Amazing Employees)

Don’t Overlook Hidden Talent: Many talented people are already employed in your company. You overlook them based on biases and other subjective factors and seek top talent from outside the company.

©Jeannette Seibly 2024 All Rights Reserved

Jeannette Seibly is a Talent Advisor/Leadership Results Coach with over 31 years of practical experience guiding leaders and bosses to improve their hiring, coaching, and managing practices and produce amazing results! And yes, achieving business success always starts with having the right people in the right jobs! She has been an Authorized PXT Select® Partner for over 32 years. Contact Jeannette to learn more about these state-of-the-art job-fit assessment tools or how to coach and manage your people to achieve incredible results.

A note from Jeannette: Is the way you hire people working for you? Are you happy with your hiring results? Improving your retention, revenues, and results creates a positive reputation for you and the company. Contact me for a free, confidential conversation on how to improve your selection process and hiring decisions.

Now is the time to get into focused action! Are there days you dread doing what is needed to manage your people, projects, and team’s financial performance? You’re not alone! Everyone has those days! But continuing to hide behind excuses only hurts you and your future promotability. I have extensive experience and wisdom guiding bosses and leaders to hire, coach, and manage their teams successfully – this includes getting you out of the way and working with and through people effectively to achieve the results required. Contact me to learn more about my in-depth, one-on-one, customized coaching programs.

Career Success Requires You to Keep Moving Forward

“We look externally for reasons why we are unsuccessful or unhappy in our jobs. Instead, look inside ourselves, get into forward action, and play a bigger game.” Jeannette Seibly

Too often today, many people (including bosses and leaders) lament wanting to do something bigger, different, and more meaningful than they are currently doing. “I hate my job,” “I’d be happier if I made more money,” or “I’m destined for something greater” are common excuses.

They play small games to keep them on the payroll. They struggle to determine why they are dissatisfied with their job or career. They spend time gazing into a false future (“if only it wasn’t this way”), ignoring getting assignments done on time, doing sloppy work, or blowing off customer promises as unimportant.

Being resistant or resentful will keep you stuck because the same issues reappear as life lessons – even if you move on to the next job, career, or job opportunity. Remember, wherever you go, there you are (“The Adventures of Buckaroo Banzai Across the 8th Dimension” 1984)

When you want to shuck it all (and there are times everyone does), stop. The same amount of time you spend hoping for different results would be better spent taking focused actions that move you forward to play a bigger game (e.g., upskilling, resolving failures and mistakes, and working out differences with difficult people).

And remember, hope is not a strategy.

Career Success Requires You to Stop Playing Small

Get your brag on!  When you experience feelings of being unworthy, lack confidence, or are overlooked for a well-deserved promotion, take the time to complete the five simple exercises in “Get Your Brag On!” This will build your self-confidence and provide guidance. Now — move forward by talking with your boss or the hiring manager who told you “No.” Playing a bigger game requires listening and then taking focused forward action by upskilling those technical, communication, and people skills.

Know thyself. You may believe you know yourself yet are unaware (or in denial) of your blind spots. Being inauthentic makes it difficult for others to work with you. You cannot transform a lie. Work with an experienced executive coach and use a job fit assessment to clarify who you are, not how you want to be seen. Playing a bigger game requires the process of getting real and using these newfound strengths appropriately.

Create real goals.  Real goals are simple and not camouflaged in a lot of words. (Remember, words matter.) Questions to ask yourself: “What lights me up?” and “What do I really really really want to achieve?” Remember, your goals are personal – stop trying to be someone other than who you are. Start today by taking focused actions to move forward. Playing a bigger game can be scary at first, but it gets easier the further forward you go.

Take consistent action. Yes, practice does create mastery. Take consistent actions daily by making the time instead of waiting until the time feels right. Playing to win requires creating new habits that work for you and your team.

Engage in critical thinking. CBS Sunday Morning (9/29/2024) featured students in Finland learning how to separate fake news (aka fiction) from facts. Remember, opinions do not equal facts! Critical thinking begins by telling the truth about the facts before deep diving into the core issue. Creating a bigger game requires working with the team to brainstorm solutions and discern what will work within budget, team, and people constraints.

Pull together a great team. Stop the do-it-yourself modality, “I can do it better,” and “I don’t have the time.” Your ego keeps you playing small. Hiring the right team members can and will make a big difference – often, they will do it better than you can while achieving the intended results. When you play a bigger game, you cannot do it yourself.

Develop good communication skills. You may believe you have good interpersonal skills and emotional intelligence. When you criticize others, blame them, or ignore their ideas, understand these are indicators you need help! Spend time hiring the right coach and finding the right mentor to ensure your communication skills and any blind spots (e.g., microaggressions, misinterpretations, and lack of honesty) are addressed in real time. Playing a bigger game requires improved communication and interpersonal skills.

Practice acknowledgment. It takes courage to move forward – remember, you can do it! Acknowledge your successes and appreciate your team members each and every day! This is critical when playing a bigger game and producing intended results.

©Jeannette Seibly 2024 All Rights Reserved

Jeannette Seibly is a Talent Advisor/Leadership Results Coach with over 31 years of practical experience guiding leaders and bosses to improve their hiring, coaching, and managing practices and produce amazing results! And yes, achieving business success always starts with having the right people in the right jobs! She has been an Authorized PXT Select® Partner for over 32 years. Contact Jeannette to learn more about these state-of-the-art job-fit assessment tools or how to coach and manage your people to achieve incredible results.

A note from Jeannette: We all experience times when we want to run away from our careers and falsely believe doing so will erase any unhappiness or job dissatisfaction. When you are unhappy, it’s a signal you are on track but need to play a bigger game (e.g., upskill your awareness, communication, and goals) to move forward. Yes, it takes courage to move forward – remember, you can do it! Need guidance? Contact me.

Now is the time to get into focused action! Are there days you dread doing what is needed to manage your people, projects, and team’s financial performance? You’re not alone! Everyone has those days! But continuing to hide behind excuses only hurts you and your future promotability. I have extensive experience and wisdom guiding bosses and leaders to hire, coach, and manage their teams successfully – this includes getting you out of the way and working with and through people effectively to achieve the results required. Contact me to learn more about my in-depth, one-on-one, customized coaching programs.

Need a speaker for a company retreat or workshop? Want your audience to be energized and participating? Contact me!

Want to Be a Great Leader? Stop Focusing on Your Weaknesses

“We can all be good-to-great leaders if we’re willing to focus on our true strengths.” Jeannette Seibly

Many leaders can be their own worst critic and give reasons as to why (e.g., bad boss, wrong employees, unreasonable customers, etc. etc.)!

But focusing on weaknesses only makes the weakness more of a problem!

It doesn’t serve you, your employees, or your customers!

Being a good-to-great boss/leader requires getting real about who you are and getting the coaching necessary to develop you and your team members.

How to Focus on Improving Your Leadership

Know Thyself … Not by how you want to be seen because people can see through a fake. Instead, use a leadership report from a qualified job fit assessment to clarify traits that are strengths and how those same strengths can also be considered weaknesses. For example, a sales manager who loves meeting people may have poor listening skills.

Knowing yourself is critical to developing the real skills required to be a great boss/leader.

Hire an Executive Coach. Ninety-nine percent of good-to-great bosses/leaders have an executive coach. The right coach provides a sounding board and someone to guide you through sticky situations and political factions at work.

Complete What Worked? / What Didn’t Work? Use this exercise when you are experiencing a project or team failure. Or, as a way to complete the day/week/month. Don’t forget to include the human side of your job and projects, too.

Stay focused on your strengths and what matters most in building your company, employees, and customers.

Get Frequent Feedback. Use an objective 360-degree feedback assessment — using formal ones provide needed confidentiality and compare you with the working population. Too often, internally developed feedback assessments nitpick at things that don’t matter and reflect the opinions of a few employees. It doesn’t mean you overlook these types of concerns. However, the results from the formal assessment provide objective insight that is needed before having conversations individually with team members and making any adjustments to your leadership style.

Network to Stay in Touch. Reach out on a consistent basis to a select few leaders to talk through company or industry issues.

Develop People Leadership Skills. This is key to being a great leader! While you may have charisma or technical/financial skills, you may lack good interpersonal and emotional intelligence skills. Take workshops every year to develop your emotional intelligence, communication, diversity awareness, and team development skills.

©Jeannette Seibly 2024 All Rights Reserved

Jeannette Seibly is a Talent Advisor/Leadership Results Coach with over 31 years of practical experience guiding leaders and bosses to improve their hiring, coaching, and managing practices and produce amazing results! And yes, achieving business success always starts with having the right people in the right jobs! She has been an Authorized PXT Select® Partner for over 32 years. Contact Jeannette to learn more about these state-of-the-art job-fit assessment tools or how to coach and manage your people to achieve incredible results.

A note from Jeannette: You can become the leader you’ve always wanted to be and visualize yourself to be. First, you need to be honest about your strengths and weaknesses, then do the work to improve on your strengths on a consistent daily basis. Need guidance on developing your leadership from good to great? Contact me.

Now is the time to get into focused action! Are there days you dread doing what is needed to manage your people, projects, and team’s financial performance? You’re not alone! Everyone has those days! But continuing to hide behind excuses only hurts you and your future promotability. I have extensive experience and wisdom guiding bosses and leaders to hire, coach, and manage their teams successfully – this includes getting you out of the way and working with and through people effectively to achieve the results required. Contact me to learn more about my in-depth, one-on-one, customized coaching programs.

The Secret to Creating Goals that ARE Achievable

“Teamwork requires working together to achieve better results while not ignoring issues.” Jeannette Seibly

We all have goals, dreams, and wishes for our careers and life. But too often, we fail to achieve them. We blame the economy, our bosses, and our family. We wait (and keep on waiting) until it’s no longer a viable goal.

What’s missing? Taking responsibility for how we create our goals. We allow our thoughts, ideas, and feelings to camouflage what we really really really want to accomplish.

7 Strategies for Achieving Your Real Goals

1. Ensure the Goal is Real. There are many guidelines for writing goals. Google them – Achievable, Measurable, Realistic, and With a By-When Date. Use this information to get you started.

2. Here’s the hard part: Goals should be ten words or less! I know, it seems impossible, but it isn’t. When you use too many words, the true goal will be camouflaged in vocabulary and will sabotage taking real actions. Shorten the goal to 10 words or less to be crystal clear and flat as a pancake.

3. Keep It Simple. When you become too wordy, you make the goal, dream, wish, or intention impossible to accomplish. We were all trained to be wordy (think of school when stating the simple fact wasn’t good enough … we had to write a paragraph or one-pager to get a good grade). Ask yourself, “What do I really really really want to accomplish?” For example, I want to get a job making six figures. However, the job must be remote, cannot require working more than 30 hours a week, and provide three weeks of vacation. This is no longer an actual goal. 

Instead, ask yourself what do you really really really want? The new goal: “Get a job making $125,000 annually by 12-31-2024.” This has become simple and doable.

4. Clarity and Discernment. Ensure your idea will work as designed by reviewing the numbers realistically. Will you break even, operate at a loss, or be profitable? It requires more than “feeling it” and “believing it.” For example, flipping homes involves knowledge about buying the home, the cost of repairs and labor, closing costs, and the length of time it’ll take to sell (aka flip). Goal: Sell a home for a 30 percent profit in 6 months.

5. Listen to Feedback! Before launching your idea, talk with a knowledgeable person. Ask open-ended questions. You are listening for: What is missing in my plan or idea? When ideas are not working, sometimes, it only takes a simple tweak, and they will work.

The biggest challenge? Your emotional attachment to your way of doing something can get in the way. Especially if you’ve been thinking and rethinking and overthinking the idea. Feedback will guide you through it if you listen.

6. Then, Review the Goal. Fine-tune. While you don’t want naysayers to upend your goal, reviewing and considering their input before moving forward is important. Example: I had someone tell me it would take 2 years before I could get the funding required to launch a program. I listened, asked questions, and made slight adjustments to my plan. Then, moved forward. I launched the program in 13 weeks, and it was profitable. Here was my goal: Launch a regional event for career advisors by xxx.

7. Remember, when you’ve hit a wall, or someone is blocking you, it’s time to hire a coach. We all have blind spots that get in the way. By working with an executive coach and taking a qualified job fit assessment, you can obtain real insight into what is getting in your way. (Note: qualified job fit assessments have incredibly high accuracy and reflect who we are – they are not focused on how we want to be seen – which often gets in the way of achieving our goals).

Examples:

  1. Wanting to be a salesperson without the willingness and ability to close a sale on a consistent basis will limit your tenure as a sales rep. Instead, if you want to be in sales and be successful, get honest about your abilities – get the training required – now seek a job in sales that fits you!

OR,

  1. You want to be a boss. But on truthful reflection, the real goal is making more money. Since you are unwilling to do the actual work required to be an effective boss/leader, find a position that accomplishes your financial desires.

©Jeannette Seibly 2024 All Rights Reserved

Jeannette Seibly is a Talent Advisor/Leadership Results Coach with over 31 years of practical experience guiding leaders and bosses to improve their hiring, coaching, and managing practices and produce amazing results! And yes, achieving business success always starts with having the right people in the right jobs! She has been an Authorized PXT Select® Partner for over 32 years. Contact Jeannette to learn more about these state-of-the-art job-fit assessment tools or how to coach and manage your people to achieve incredible results.

A note from Jeannette: We all have goals, desires, and dreams we wish to accomplish. What gets in our way is that we camouflage our goals with too many words to describe them. This makes it impossible to achieve them. This week’s article focuses on simplifying and clarifying your goal to achieve the intended results. Want help discovering and fine-tuning your actual goal?  Contact me.

Now is the time to get into focused action! Are there days you dread doing what is needed to manage your people, projects, and team’s financial performance? You’re not alone! Everyone has those days! But continuing to hide behind excuses only hurts you and your future promotability. I have extensive experience and wisdom guiding bosses and leaders to hire, coach, and manage their teams successfully – this includes getting you out of the way and working with and through people effectively to achieve the results required. Contact me to learn more about my in-depth, one-on-one, customized coaching programs.

Is Your Team Not Hitting the Results Required?

“Teamwork requires working together to achieve better results while not ignoring issues.” Jeannette Seibly

While only 10 percent of teams produce the intended results, it doesn’t mean you, and your team needs to be in the 90 percent range!

As an effective boss/leader, you must be able to diagnose team issues and communicate the changes effectively as soon as possible. Allowing problems to linger, or ignoring or denying them will sabotage your results now and in the future.

Secrets to Achieving the Required Results

Ensure the Goal is a Real One. Goals should be ten words or less! If it is longer, the true goal may be camouflaged in vocabulary and sabotaging actions. Shorten the goal to be crystal clear and flat as a pancake without add-ons. Now, review the milestones and actions being taken. Do they support fulfilling the goal?

Manage People for Results, Not Their Personalities. The foundation for successful results is bring the right people onto the team by using objective job fit data and assessments. If they later decide to leave, let them. Focusing on the work that needs to be done and the best people willing to make it happen is critical. Manage team conflict and different personalities to ensure everyone’s opinions are heard, and everyone is valued. Do not allow name-calling or blaming — since those actions are not easily forgotten nor forgiven.

Complete What Worked? / What Didn’t Work? When done correctly, this exercise will provide insights into progress made and what stopped the team/project from moving forward. Have everyone complete this exercise individually since collectively are less likely to skim over critical details that initially seemed meaningless. Now, review all the results together as a team.

Address Miscalculations, Bad Data, or Other Critical Thinking Issues. Ask one or two experts from outside the team for input when this happens. It doesn’t mean you do it the way they recommend, but it does require incorporating their insights appropriately.

Brainstorm. Focus on the top three issues. Address one problem at a time while knowing one can impact other concerns and current non-issues. For example, reworking the budget can impact money already spent. Ask open-ended questions and ensure complete work is being done.

Go Round Robin. Encourage everyone to speak. While this may seem like it takes longer to resolve the issue, it doesn’t. If someone withholds information (e.g., not being asked for their opinion), the person may end up withholding important information delaying a resolution later in the process.

Alignment Not Consensus. Waiting to reach a consensus will limit the speed of moving forward since factions have agendas. Doing complete work upfront makes decision-making easier. Address everyone’s issues and aim for alignment (for the details click the link).

Inspect Results. By reviewing the numbers, did you achieve the intended outcome?  What is the impact on others and their thoughts? Address further actions to be taken. Don’t forget to acknowledge each and every team member for their work.

©Jeannette Seibly 2024 All Rights Reserved

Jeannette Seibly is a Talent Advisor/Leadership Results Coach with over 31 years of practical experience guiding leaders and bosses to improve their hiring, coaching, and managing practices and produce amazing results! And yes, achieving business success always starts with having the right people in the right jobs! She has been an Authorized PXT Select® Partner for over 32 years. Contact Jeannette to learn more about these state-of-the-art job-fit assessment tools or how to coach and manage your people to achieve incredible results.

A note from Jeannette:  Only 10 percent of teams achieve intended results. How do you intervene when your team is failing to achieve the target? Communication is one of the keys to improving results! Need guidance in transforming your team efforts? Contact me.

Now is the time to get into focused action! Are there days you dread doing what is needed to manage your people, projects, and team’s financial performance? You’re not alone! Everyone has those days! But continuing to hide behind excuses only hurts you and your future promotability. I have extensive experience and wisdom guiding bosses and leaders to hire, coach, and manage their teams successfully – this includes getting you out of the way and working with and through people effectively to achieve the results required. Contact me to learn more about my in-depth, one-on-one, customized coaching programs.

Are You Doing Complete Work?

“What we say we will do and actually do matters!” Jeannette Seibly

One of the most difficult challenges for bosses/leaders today is ensuring they’re doing what they say and doing “complete” work.

What does “doing complete work” mean?

  • Taking action to research and present all data needed to approve new ideas or solutions.
  • Providing all necessary information for bosses, employees, and customers to make good, well-informed decisions.
  • Completing duties to the highest standards.

Due to busyness, fear, lack of motivation, or poor communication skills, many bosses/leaders today fail to ensure they and their teams are doing complete work. When shortcuts are taken, quality and customer and job satisfaction are negatively impacted, and challenge the bottom line.

Do you …

  • Ignore resolving team conflicts by agreeing there is an issue/conflict but fail to resolve it?
  • Have great policies but fail to enforce them?
  • Have well-designed systems but fail to coach, train, and manage others to use them effectively?
  • Complete part of the job and hope others will “clean up” after you?
  • Wait to feel motivated to do the complete work – and then, just keep on waiting?
  • Fail to focus (e.g., mind wandering) or allow yourself to multi-task?

It’s essential to be the type of boss/leader who gets the job done by doing complete work.

How to Do Complete Work

Hire for Job Fit. Use objective job fit data to select, coach, and manage team members for better results. Many surveys show that outcomes can be spectacular when people fit their job responsibilities and are given opportunities to learn and grow. The outcome … retention, revenues, and results increase!

Communicate Clearly. It starts with you providing transparent and effective communication. Be clear about expectations and goals, and provide the training required to achieve them. Remember, word choice matters. Be open to hearing honest communication from your employees.

Delegate and Empower. Believing in yourself and your team members is critical. Giving them opportunities to excel and expand their skills makes for a positive work experience. It shows up in the quality of the work completed and their willingness to admit mistakes, be coachable, and enjoy learning.

Provide Resources. Ensure you’re providing appropriate tools and training — it makes a visible difference.

Share Feedback in Real Time. Don’t wait until performance appraisal time since waiting allows minor incidents to expand into upsets and conflicts. Use the direct or sandwich approach to share feedback, which must occur now to make a positive difference.

Monitor Results. Without micromanaging, use digital tracking to ensure tasks are on track. Make the scoreboard available for all to see. Check for progress daily or weekly so there are no surprises or issues occurring that can sabotage results. Remind teams frequently about the purpose of the project or job and the value they provide.

Be Accountable. Accountability starts with you! It means taking responsibility for showing up, asking for help, and accomplishing the results you said you’d produce. Hire an executive coach to discover your blind spots that get in the way. For example, overcoming the fear of talking to team members about mistakes without being heard as critical. Don’t forget to face head-on the obstacles that get in the way (e.g., factions, silos, difficult team members, etc.).

Encourage a Culture of Excellence. This isn’t about perfectionism. It’s about doing quality work that elicits favorable responses from others. Don’t forget to reward and acknowledge each and every person for their efforts – it encourages more of the same complete work.

©Jeannette Seibly 2024 All Rights Reserved

Jeannette Seibly is a Talent Advisor/Leadership Results Coach with over 31 years of practical experience guiding leaders and bosses to improve their hiring, coaching, and managing practices and produce amazing results! And yes, achieving business success always starts with having the right people in the right jobs! She has been an Authorized PXT Select® Partner for over 32 years. Contact Jeannette to learn more about these state-of-the-art job-fit assessment tools or how to coach and manage your people to achieve incredible results.

A note from Jeannette:  What does doing complete work mean? Many bosses/leaders today are incredibly busy. They do just enough to get by and hope someone else will take care of the rest. The problem? Failure to do complete work impacts everyone!  Want to better understand this required work practice? Contact me.

Now is the time to get into focused action! Are there days you dread doing what is needed to manage your people, projects, and team’s financial performance? You’re not alone! Everyone has those days! But continuing to hide behind excuses only hurts you and your future promotability. I have extensive experience and wisdom guiding bosses and leaders to hire, coach, and manage their teams successfully – this includes getting you out of the way and working with and through people effectively to achieve the results required. Contact me to learn more about my in-depth, one-on-one, customized coaching programs.

Are You Experiencing a Crisis in Confidence? Want to Come Back Stronger?

“Losing confidence in yourself means it’s time to review, re-engage, and come back stronger than before.” Jeannette Seibly

All bosses/leaders have experienced or will experience a crisis in confidence, self-doubt, or fear when working towards achieving a goal – the more significant and innovative the intended result – the more likely this will occur.

How can you tell if you’re experiencing a crisis in confidence?

You are:

  • Unable to make decisions
  • Making poor decisions by ignoring the facts
  • Concerned or fearful of what others will think, say, or do
  • Unable to sleep or fail to take good care of yourself
  • Not feeling comfortable with the changes being made
  • Unwilling to admit a mistake and take responsibility
  • Changing the goal (or intended result) to reflect current progress

When you face a challenging moment or experience doubt or uncertainty, it’s time to regain and revitalize your confidence. Remember, every boss/leader experiences these moments; it does not define your abilities or worth.

How to Regain Your Confidence

Acknowledge Your Feelings: Feeling uncertain or questioning yourself is okay. Recognize and accept these feelings instead of ignoring them. Contact your executive coach, industry mentor, or confidantes if it persists.

Reflect on Your Achievements: Take some time to review what you’ve accomplished in the past by completing the five easy exercises in “It’s Time to Brag!” A positive reflection on past successes reminds you of your capabilities.

Learn and Adapt: Learning from mistakes or setbacks is crucial. Complete “What Worked? / What Didn’t Work?” Then, with insight and renewed confidence, acknowledge the overlooked tasks and milestones or errors made when completing them.

Seek Advice and Support: Asking for help and talking with your executive coach, mentor, or one or two business professionals is wise. An outside perspective is often constructive and offers encouragement when you listen with an open mind and positive expectations and ask open-ended questions. Remember, the conversation will go faster, and your confidence will return quicker if you remain emotionally unattached to your point of view on how it “should” work.

Set Small, Achievable Tasks to Regain Momentum:

  • Adapt your strategies and approach based on what you’ve learned from the exercises and conversations listed above.
  • Create a “It’s Done List” (aka To-Do list).
  • Break the tasks into smaller, quickly accomplishable steps (e.g., getting a bank loan requires a P&L that is clean and up-to-date).
  • Schedule the completion of all of these items and take at least one focused action step now.

The natural confidence this process creates is priceless. But stay and keep in action – you’re not done until the intended result is accomplished.

Practice Self-Care: Ensure you care for your physical and mental health. Exercise, proper nutrition, and relaxation can all contribute to a more positive mindset while rebuilding confidence. Include journaling your brags and what you’re grateful for as part of a healthful ritual.

Stay Persistent: Confidence grows by experiencing and overcoming setbacks, frustrations, and failures. Keep moving forward, even if progress feels slow. Remember, the tortoise, not the racing rabbit, won the race!

When you embrace these steps and take the actions to overcome a crisis in confidence, you will return stronger than before. Don’t forget to acknowledge yourself for this achievement — and update your brags.

©Jeannette Seibly 2024 All Rights Reserved

Jeannette Seibly is a Talent Advisor/Leadership Results Coach with over 31 years of practical experience guiding leaders and bosses to improve their hiring, coaching, and managing practices and produce amazing results! And yes, achieving business success always starts with having the right people in the right jobs! She has been an Authorized PXT Select® Partner for over 32 years. Contact Jeannette to learn more about these state-of-the-art job-fit assessment tools or how to coach and manage your people to achieve incredible results.

A note from Jeannette:  Are you experiencing a crisis in confidence? Do you want to come back stronger? This week’s article is a must-read for bosses and leaders wishing to work through these inevitable crises and come out stronger than ever before. Need an objective perspective? Contact me.

Now is the time to get into focused action! Are there days you dread doing what is needed to manage your people, projects, and team’s financial performance? You’re not alone! Everyone has those days! But continuing to hide behind excuses only hurts you and your future promotability. I have extensive experience and wisdom guiding bosses and leaders to hire, coach, and manage their teams successfully – this includes getting you out of the way and working with and through people effectively to achieve the results required. Contact me to learn more about my in-depth, one-on-one, customized coaching programs.