Leadership development

Do You Have Problems Working with Authority?

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“If you want to succeed, you must learn to listen to and work well with your boss.” Jeannette Seibly

Do you:

  • Deny having authority issues and place blame for mistakes on your boss?
  • Look for approval from your boss and seldom get it?
  • Ignore advice and instead argue for your point-of-view?
  • Do it your way when your boss or board says, “No”?
  • Have a team that bickers a lot?

Can you imagine NFL team players thumbing their nose at the coach when told to adopt a new game strategy? I cannot either.

Yet, many times, business leaders fail to work well with authority! They believe they know how things should work and fail to listen to sage advice on how it normally works. This closed mindset costs them valuable time, money, and energy that could have been better used for business success.

7 Tips to Improve Effective Working Relationships

  1. Recognize You Have a Problem. Awareness is the first step toward meaningful change. When you cringe because someone sounds like your mom, dad, or teacher, you have a trigger. Heal the relationship with your parent(s) and you will go further faster as a leader.
  2. Learn to Positively Handle Feedback and Criticism. Many times, when you get triggered, it has nothing to do with the feedback. It’s an automatic reaction from your ego saying, “Don’t talk to me that way.” Breathe. Put your feelings into words. Learn to ask questions for clarification. If you truly listen, you will find your boss’s insights (or someone else’s) were “right on.”
  3. Encourage Brainstorming and Listening to New Ideas. When you or your team know-it-all and rely only on past efforts, you will fail to get to the core issue or true solution. Be open to listening to others … it saves time and money while creating viable solutions.
  4. Resolve Conflict Before It Derails Results. Leaders who avoid authority often create unnecessary conflict. Their poor communication styles and inconsistent work ethics make it hard for team members to succeed. Unresolved tension drains energy and stalls progress. Proactive leaders seek coaching and support to address issues early—before they escalate and negatively impact performance.
  5. Learn to Delegate. If you want to achieve true leadership, you must stop doing it yourself and learn to trust your team! To expand your business, sales results, and influence with your team, create a team that is resilient, reliable, and resourceful. That starts with your willingness to listen and work well with your boss, board, team, and customers.
  6. Get Over, “Do It My Way.” Life is not about doing everything “your way.” Yet, there are many stories on social media about DIYers. It takes maturity and experience to work well with your boss, team, customers, business, and bottom line. You will make mistakes. But your ability to learn from those mistakes and seek counsel will improve your results.
  7. Take a Good Long Look in the Mirror. If you are a leader that acts as a lone ranger, be aware your team members will mimic you! While you may believe this is OK, at some point, it will create irrevocable issues at the wrong time! Learn to be coachable and understand there are other workable ways to get the best results.

Everyone has an authority figure: boss, board, team, and/or customers. They that provide invaluable feedback and criticism when you listen. Failure to listen and learn will sideline your career.

© Jeannette Seibly, 2021–2025 All Rights Reserved

Jeannette Seibly is a legacy-driven Talent Advisor, Leadership Results Coach, and Amazon Best-Selling Business Author. For over 33 years, she has empowered thousands of executives and business leaders to achieve sustainable success through strategic hiring, values-based coaching, and intentional leadership development. Her work blends clarity, accountability, and soulful impact—activating performance and purpose at every level.

Take the time to develop effective working relationships, be coachable, and take feedback, while learning from your mistakes. This is can be impossible to do on your own. If this true for you, contact me for a confidential conversation.

Spotting Hidden Talent Easily

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“Spotting hidden talent can be easy and will increase employee, customer retention, and profitability.” Jeannette Seibly

Did you know hidden talent can be easily spotted using a well-designed job-fit selection system?

While many complain about the difficulty of finding “hidden talent,” the reality is that the right person may be sitting right in front of you. Unfortunately, biases often cloud our ability to see candidates as they truly are. Other barriers—such as lack of objective data, unrealistic expectations, and flawed assumptions—can further obscure their potential. The list goes on.

Bottom line: We miss spotting hidden talent due to a lack of good, reliable, and replicable objective data when making hiring, promotion, and job transfer decisions.

Ways to Avoid These Common Pitfalls

Prepare Job Applicants. Send them a helpful video about your interview process and what to expect. For many, this is their first time talking with your company. Provide several interview questions (and be sure to ask at least one or two of these) so they feel comfortable with your selection process. Also, send them a link to the brag book: “The Secret to Winning the Job: Start Bragging!” Many applicants have hidden talents that they need to learn how to share effectively.

Use a Valid Honesty/Integrity Assessment. Make sure it’s a direct admission tool and use only for pre-employment purposes (not current employees). This can help weed out candidates who are good at selling themselves but have things to hide. They also help create safer workplace environments. Be sure to check local and state statutes to avoid asking inappropriate questions (e.g., age, marital status, children, etc.). Contact me for a product brochure.

Conduct Phone Screen Interviews to Gather Objective Data. Ask questions designed to reveal facts about past employment and education. Verifying and documenting are essential. Too often, candidates aren’t honest about their past … they just want the job. (For help creating questions, READ Chapter 10, Hire Amazing Employees)

Too often, we rely on intuitive hiring rather than using a strategic job-fit system and obtaining objective data. Then, we are surprised 2 hours, 2 weeks, or 2 months later when we realize the person who showed up isn’t the one we interviewed. This is avoidable.

Use a Qualified Job-Fit Assessment. It’s crucial to see the “whole person” (e.g., thinking style, core behaviors, and occupational interests). Using the wrong assessment allows applicants to present themselves as they want to be seen—not as they truly are. With over 3,000 published assessments available, it’s easy to select ones not designed or compliant with Department of Labor standards for pre-employment use. How do you know the difference? Ask for a technical manual and check for distortion, predictive validity, reliability, and validity coefficients. (See Chapter 9, Use the Right Assessments and Skill Tests, Hire Amazing Employees) Using the correct assessment, the right way, makes all the difference in the selection process!

Using a qualified job fit assessment helps alleviate concerns about the legalities of who you are hiring.

Interview for Job Fit. Too often, our beliefs about required skills are sabotaged by subjective biases (e.g., good at math = good accountant; friendly = great boss). Ask job-related questions and listen! Hidden talent will reveal itself when you deep dive into their responses using the “Rule of 3” to determine the depth of their skills. (For additional insights on the “Rule of 3” and creating job-related questions, READ Chapter 10, Hire Amazing Employees)

Conduct Due Diligence. It’s not uncommon for applicants to list education, job titles, and companies that don’t exist! Conduct background, licensing, education, and other checks. Using a third-party provider often ensures a thorough and consistent process. (SEE Chapter 17, Types of Checks, Hire Amazing Employees)

Require Onboarding for Best Results. Start when the job offer is accepted and continue over several months. Otherwise, your newest talent may “leave” while still on the payroll. (READ Chapter 20, The Success of a New Hire Is Up to You!, Hire Amazing Employees)

© Jeannette Seibly 2024–2025 All Rights Reserved

Jeannette Seibly, an award-winning Talent Advisor, Leadership Results Coach, and Business Author, has guided thousands of executives and business leaders to achieve remarkable success over the past 33 years. Her specialty is delivering innovative solutions for hiring, coaching, and leadership challenges—with excellence and accountability at the core.

Spotting hidden talent is easy when you use a well-designed strategic job fit system. When was the last time you reviewed your hiring practices? If you want to improve your retention, results, and revenues, contact me.

Want to Be Motivated? Take Action!

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“The hardest part of a project or venture is getting started. It starts with the first small step.” Jeannette Seibly

The hardest part of any new venture or project often comes after the initial excitement fades. You’re staring at the plan you created, and overwhelm begins to creep in.

You notice missing pieces.

Your inner psyche chirps, “You cannot do this.”

Your doubt screams, “What were you thinking?”

Or worse, “What will others say?”

Even if you’re not fully aware of your doubts and fears, they will sabotage your progress unless addressed in a positive, proactive way.

Here’s the truth: action creates motivation—not the other way around, despite what many of us were taught to believe. We often use a lack of motivation as an excuse to play small or avoid taking any action at all. But attempting big steps too soon will sabotage your efforts.

What’s the solution?

Take action by identifying the smallest possible step—then, do it.

Take One Small Step

  • Want to lose weight? Put on your walking shoes. Nothing else. Then, the next day, put them on again. Soon, you’ll be out walking! (Yes, this really works.)
  • Want to save money? Set aside 1% each time you receive any money. Before long, you’ll be amazed at how much you’ve accumulated.
  • Want that promotion? Take the smallest action possible—like buying your Get Your Brag On! book. This helps you avoid overwhelm and prevents you from missing critical details that could sabotage your efforts.

Make Sure Your Environment Is Supportive

This includes both physical and emotional spaces.

  • If your home office is in the basement and you dread going down there, move it somewhere you enjoy.
  • If your team members constantly naysay everything, it may be time for new ones. But beware: if they’re pushing back on your habit of constantly changing things, listen. That habit may be your saboteur—not them.

Celebrate Progress

Remember: Your new project or venture isn’t overwhelming. You simply need to take small actions, make thoughtful adjustments, and stop sabotaging yourself. Enjoy the process of creating results one step at a time. Your actions will feed your motivation to continue to move forward.

© Jeannette Seibly 2025 All Rights Reserved

Jeannette Seibly is a legacy-driven Talent Advisor, Leadership Results Coach, and Amazon Best-Selling Business Author. For over 33 years, she has empowered thousands of executives and business leaders to achieve sustainable success through strategic hiring, values-based coaching, and intentional leadership development. Her work blends clarity, accountability, and soulful impact—activating performance and purpose at every level.

Ready to take action—but unclear about what you really, really, really want to achieve? Let’s talk.

Stop Sabotaging Your Work Relationships

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“Want to make a positive difference in your working relationships? Do what you say you’ll do.” Jeannette Seibly

Many bosses and leaders don’t prioritize building proactive, healthy work relationships. They’re often in denial, fail to see the value, or unknowingly sabotage their ability to collaborate effectively.

As a result, when support is needed to resolve workplace issues or navigate complex customer challenges, they’re left disappointed, frustrated, or hurt. Why? Because the co-workers and bosses they ignored or dismissed are now unavailable—or worse, judgmental. These colleagues may respond with, “Here’s what I would’ve done,” or “You should’ve asked me sooner,” rather than offering real help.

Sabine, a mid-level boss constantly complained about her director. Her best friend finally urged her to hire an executive coach. Sabine didn’t believe a coach could fix the problem—especially not the slashed quarterly bonuses or lack of resources—but she reluctantly agreed.

Her coach offered a simple recommendation: “Go have a conversation with your director. Not just any conversation—one that makes a real, positive difference. Start building a better work relationship. You don’t have to like him, but you do need to respect that he’s your boss.”

Sabine snapped, “If I’d known you were going to tell me that, I never would’ve hired you.” The coach replied calmly, “But you did hire me. Now do it. You’ll be amazed at the difference.”

Sabine followed through—and the coach was right. The results were phenomenal. Sabine became one of the few people who could work well with that director.

The bonus? Six months later, the company president called Sabine: “I heard you’re doing great things. When you’re ready, I want you to run one of my new companies.”

Building strong work relationships—especially with difficult team members or bosses—directly impacts your promotability, results, and career opportunities.

How to Develop Better Relationships

  • Listen—Really Listen. Yes, I say that often. But unless you truly listen, the rest of these tips won’t matter.
  • Take Responsibility for Biases and Judgments. You may think no one notices how you really feel about someone—but it shows. In your choice of words, your gestures, your attitudes. In fact, over 80 percent of what you communicate is nonverbal. That’s why it’s essential to challenge your outdated beliefs and improve your communication style. Attend workshops or courses that help you do the work. And don’t just show up—participate. Sitting on the sidelines or pretending to listen won’t move the needle.
  • Respect Others. Stop making excuses for not supporting the team.

Example: If you struggle to hear during Zoom meetings, turn up the volume on your laptop—it might not be a Zoom issue. If you suspect hearing loss, get tested. Excuses erode trust and disrespect your team.

Another Example: Talking over others when they disagree with your comment or opinion.

  • Get Involved. As a leader, stay engaged—especially when your team asks for help or resources. That doesn’t mean micromanaging (unless necessary). Guide your team to take initiative, talk things out, and stay accountable. That’s how trust and results grow.
  • Ask for Help. Seeking input strengthens relationships—ignoring others when you need help will weaken the relationships. Many leaders avoid asking for help until they’re forced to. Then, their egos get in the way: “I already tried that,” or “That won’t work.” Asking for help doesn’t mean you’re not capable—it means you’re open to better ideas, new perspectives, and collaborative solutions.
  • Honor Your Word. Don’t just talk about what you’ll do—do it. Start small. Example: Concerned about 1:1s with employees? Solution: Schedule monthly 1:1s to start—then increase as needed. Many of you believe you have integrity and do what you say you’ll do. When you do what you say you’ll do, you build trust and credibility.
  • Make Win-Win-Win Decisions. Your decisions affect others—even in subtle ways. Poor decisions can quietly derail team progress. To make better choices, hire a coach, ask for input, and listen. Again, listen. That’s how you honor your word and strengthen relationships. Then follow up: Did it work? If not, conduct a “What Worked? / What Didn’t Work?” review to identify what was missing.

© Jeannette Seibly 2024-2025 All Rights Reserved

Jeannette Seibly, an award-winning Talent Advisor, Leadership Results Coach, and Business Author, has guided thousands of executives and business leaders to achieve remarkable success over the past 33 years. Her specialty is delivering innovative solutions for hiring, coaching, and leadership challenges—with excellence and accountability at the core. When was the last time you stopped long enough to really look at the strengths and weaknesses of your working relationships?  If you have any concerns, let’s talk and put you on the path toward achieving unprecedented results.

Are You Open to Listening?

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“Are you open to hearing what’s being said? If not, you’ll lose out on many new possibilities, opportunities, and solutions.” Jeannette Seibly

Most of you would say, “Of course.”

But earlier today, when a co-worker or employee needed to talk, you played Spider Solitaire or let your thoughts wander while they spoke. Then, when they asked a question, you replied, “Could you please repeat that? I wasn’t listening.” You do that more than once.

I remember coaching a young man whose company had asked me to support his leadership growth. During the call, I suspected he wasn’t listening. I asked what he was doing.

He twitched and said, “Listening.”

“No, what are you really doing?”

He gave a sheepish grin and admitted he was watching a newsfeed on his phone.

“You do remember the purpose of these calls is to prepare you for a promotion, correct?” He nodded.

“As a leader, you need to learn how to truly listen—especially when you don’t want to hear what someone is saying.”

He asked, “Why? If they’re boring or I’ve heard it before?”

I responded, “Because in your listening, you and others can hear something new … a solution … new opportunity … new possibility. It’s how you develop your leadership—and your people. Otherwise, your legacy might be, ‘He never listened.’”

Several years ago, I was walking in the one-mile parklike setting where I live. There are usually plenty of people out with their dogs. Sometimes, they’ll even talk with you!

I recognized a dog, so I stopped to pet her. I asked the woman, “How are you doing? How’s Sadie?” She’d adopted the dog just a month earlier.

She said, “I’m good. Sadie’s doing well, too.” I smiled. Then she added, “I had been visualizing this dog. Other opportunities fell through, but I kept visualizing. Now, here she is.”

Why was this important to me? My cat had just passed away. I wasn’t sure if I wanted another. But in that moment of being open and listening, I knew I did. Later, I started visualizing. Even cut out a picture. Within a short time, I adopted Remy from the local humane shelter.

It happened because I was open to listening.

What Do You Need to Do to Improve Your Openness to Listening?

  • Be Curious. You don’t know it all. You never will. When you bring curiosity to your listening, you learn, grow, and develop ideas or dreams.
  • Ask Questions. There are books filled with conversation starters. They’re helpful. When using these ideas, these prompts can also unlock deeper thoughts you’ve been mulling over. If you don’t have a book with question starters, use your curiosity and ask open-ended questions. This is much better than gossiping—or recycling the same old ideas.
  • Humble Up. Your ego will try to protect you by refusing to listen. When you hear new ideas, you might feel excited… then uncomfortable… then fearful. That’s a good sign. It means the ideas are nudging you forward. Acknowledge your feelings—and keep the ideas flowing. Then, take focused action on one of them! What opened up?

Here’s another way to look at it: Wouldn’t it be better if your legacy said, “He was a great boss because he really listened,” rather than, “I hated going to work each day because he never listened to anything I said.”

©Jeannette Seibly 2025 All Rights Reserved

Jeannette Seibly is a legacy-driven Talent Advisor, Leadership Results Coach, and Amazon Best-Selling Business Author. For over 33 years, she has empowered thousands of executives and business leaders to achieve sustainable success through strategic hiring, values-based coaching, and intentional leadership development. Her work blends clarity, accountability, and soulful impact—activating performance and purpose at every level.

Ready to elevate your openness to positively impact your next chapter? Let’s talk.

Why Expedient Hiring Can Backfire and How to Resolve It

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“When you hire too fast, you will miss important character factors that impact your company’s future.” Jeannette Seibly

A tech company’s president left after two years of poor results—the third person to exit in five years. The CEO stepped in temporarily, but soon demanded of his management team, “Get that new person hired immediately and have them start tomorrow.”

Instead of using a strategic job fit process, the CEO let a committee of the president’s former reports choose the candidate—without using validated assessments, multiple interviews, or stakeholder alignment. Several weeks later, they picked someone they liked. The CEO rubberstamped the hire to relieve his stress.

In their haste, they rehired a well-liked former president with the same leadership gaps: weak strategy, poor accountability, and a focus on being liked. The CEO’s stress would soon return—and ripple through employees and customers.

Sadly, when companies need to hire now, many find themselves relying on excuses for why their selection failed instead of implementing a valid hiring process. They ignore the fact that taking the time to hire the right person the first-time costs far less—in time, money, and morale—than repeating the cycle of hire, train, and replace.

By implementing and following a strategic job fit system, the hiring process becomes not only easier but far more effective.

Why Expedient Hiring Usually Backfires

  • Missing Soft Skills: Quick hires often focus on technical qualifications, overlooking traits like empathy, adaptability, and communication—qualities that shape team dynamics and customer interactions. Many job candidates are well versed in talking around a subject and don’t know how to talk straight.
  • Cultural Misalignment: Without thorough vetting, you risk onboarding someone who clashes with your company’s values or work style, which can erode morale and productivity.
  • Customer Experience: Employees who lack emotional intelligence or problem-solving skills may struggle to deliver the kind of service that builds loyalty.
  • Financial Impact: A bad hire can lead to turnover, retraining costs, and lost productivity—ultimately hurting your bottom line. Worse yet, customers often leave.

What Strategic Job Fit Hiring Looks Like

  • Structured Interviews: Go beyond resumes—use structured behavioral questions to uncover how candidates handle real-world challenges. Don’t be afraid to deep dive into their responses – asking three questions that ultimately reveal the truth (SEE “Hire Amazing Employees,” Chapter 12) (e.g., Tell me more about ….).
  • Job Fit Assessments: Most assessments do not meet legal and scientific requirements for selection use (e.g., hiring and promotions). Use those that assess fit with the job responsibilities and reflect the true whole person: core behavior, thinking style, and occupational interests.
  • Team Involvement: Let multiple team members weigh in to assess fit from different angles.

Don’t overlook issues noted by objective data:

  • Job fit concerns
  • Interest in key job responsibilities (e.g., low interest in financials when hiring for CFO, controller, financial planner, or accountant positions)
  • Issues when conducting due diligence
  • Unable (or unwilling) to answer, “Tell me about your most recent mistake and what you did to correct it?”
  • Patience Pays Off: Waiting for the right candidate feels like it will take too long, but it’s often more sustainable than fixing the fallout from a rushed decision. When you follow a well-designed strategic job fit system, you will find qualified candidates that don’t always make it through an “expedited process.”

Note that using a strategic job fit selection system does NOT lengthen the process. It uncovers those areas of concern before you hire them, which saves you a lot of money, time, and customers! The added bonus … you will keep your top talent too.

©Jeannette Seibly 2025 All Rights Reserved

Jeannette Seibly, an award-winning Talent Advisor, Leadership Results Coach, and Business Author, has guided thousands of executives and business leaders to achieve remarkable success over the past 33 years. Her specialty is delivering innovative solutions for hiring, coaching, and leadership challenges—with excellence and accountability at the core.

How to Leverage Job Hugging for Everyone’s Success

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“When people see a future they believe in, they stay.” Jeannette Seibly

Turn “Job Hugging” into a Win-Win-Win for Employers, Employees, and Customers

The era of “job hopping” is giving way to a new trend: “job hugging.” In today’s uncertain job market, many employees are choosing stability over change—even if they’re unhappy in their current roles. This shift presents a unique opportunity for companies to boost performance and profitability by creating environments where employees want to stay for the right reasons. This will keep employees engaged, which leads to better service and customer retention.

Why Employees Are Job Hugging

Historically, job hopping was driven by promises of higher pay, better benefits, or more fulfilling roles with their new employers. But now, economic uncertainty, shrinking hybrid options, and shifting workplace norms (e.g., AI-driven changes) have made job hopping feel risky. So many employees are staying and job hugging — even though they are remaining in roles they dislike, feeling stuck, disengaged, or unsupported (CNBC).

How do employees and employers take advantage of the job hugging trend?

By embracing the “job hugging” trend with intention and strategy, companies can transform retention into a competitive advantage.

Build a Win-Win-Win Culture

✅ Job Fit

Getting the right person in the right role is non-negotiable. A mismatch—whether it’s the wrong person in the right job or vice versa—leads to miscommunication, poor performance, and organizational silos. Use objective data from validated job fit assessments that meet Department of Labor guidelines to ensure alignment between role requirements and employee strengths.

✅ Career Pathing

Create semi-formal career paths tailored to each employee. Use valid assessments to identify behavioral traits, thinking styles, and occupational interests. Clarify goals and avoid one-size-fits-all career tracks. For example, sales reps and customer service reps require fundamentally different skill sets—don’t treat them interchangeably.

Sarah, a customer service rep, once dreamed of climbing the corporate ladder but found herself trapped in the same role for years. When layoffs rattled the company, Sarah stayed—not because she loved her job, but because the uncertainty outside was scarier. Feeling invisible and undervalued, her engagement plummeted. Then, her manager introduced a tailored career path and a clear roadmap for growth aligned with Sarah’s strengths and passions. Within months, Sarah rekindled her enthusiasm, took on new challenges confidently, and became a mentor for others. This can be everyone’s story when job hugging is used to establish meaningful connections and growth in job skills.

✅ Career Ladders

Build structured career ladders that offer recognition, growth, and readiness. Avoid “quiet promotions” where responsibilities increase without title or pay. This usually leads to burnout and legal risk. Make promotions official, transparent, and well-documented.

Review your internal promotion practices today. Are you recognizing readiness and documenting growth clearly, or are silent shifts in job performance increasing burnout risk?

✅ Compensation

Job hoppers often see wage bumps of 10–20%, while internal promotions average just 3–4%. To retain top talent, rethink compensation strategies for loyal employees. Offer meaningful incentives that balance financial reward with long-term security—without compromising profitability and customer retention.

✅ Job Descriptions

Words matter—to employees and to regulatory agencies. Ensure job descriptions are inclusive, accurate, and aligned with current standards (EEO, ADA, DOL, etc.). Avoid vague or diminishing titles like “Junior Accountant” or gimmicky ones like “Dream Catcher.” Titles should reflect responsibility and respect.

✅ Training & Development

Investing in employee growth isn’t a luxury—it’s a necessity. (Repeat – it’s a necessity.) When employees feel valued and challenged, they develop new skills, stay longer, and perform better. Prioritize training in interpersonal communication, decision-making, and critical thinking—areas often overlooked but vital to long-term success.

✅ Leadership Development

It’s easy to blame bosses and leaders—and often, it’s justified. However, bosses and leaders must be held accountable (not blamed) for their emotional intelligence, decisions, and ability to develop others. A great boss won’t make an unhappy employee happy, but a poor boss can ruin a good employee. Equip managers with the tools to lead with clarity, empathy, and accountability.

Take the first step toward a win-win-win culture by scheduling a leadership development session focused on emotional intelligence and accountability within the next 60 days. Contact Jeannette @ https://SeibCo.com/contact/

By embracing the “job hugging” trend with intention and strategy, companies can transform retention into a competitive advantage. When employees feel aligned, supported, and valued, everyone wins—including the customer and your bottom line.

© Jeannette Seibly 2025 All Rights Reserved

Jeannette Seibly, an award-winning Talent Advisor, Leadership Results Coach, and Business Author, boasts over 33 years of hands-on experience. Her expertise helps leaders and bosses refine their hiring, coaching, and management practices to achieve their intended results. Along the journey, she has guided the creation of three millionaires and numerous six-figure earners, all while guiding those ready to elevate their game to new heights.

Avoid Scapegoating to Improve Results

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“When you inspire others to achieve intended results, you do not need to create scapegoats.” Jeannette Seibly

Remember a time when you were blamed for a poor result, interaction, or situation? It happens to all of us.

  • How did you feel?
  • How did your attitude and behavior change?
  • What did you do next?

Unfortunately, some bosses and leaders resort to scapegoating. It hurts results and relationships. Team members lose trust in leadership.

Being scapegoated humiliates and diminishes a person’s feeling of value to the team and company. (Note: Humiliating anyone is rarely forgotten nor forgiven!) The team or team members withdraw, stop being innovative, and avoid accountability! They adopt a mindset of “going along to get along” until they find a better boss and employer.

When a leader or boss feels the need to blame others and designate scapegoats, it creates a toxic workplace culture of mistrust and distrust – sabotaging results now and in the future.

What is Scapegoating? In a business context, a scapegoat is an individual or group unfairly blamed for problems, failures, or negative outcomes within a company.

Scapegoating is one of the most destructive actions bosses and leaders can take. It can be individually targeted or systemic, where entire departments or roles are unfairly targeted.

When leaders fall into the malicious trap of scapegoating, it’s to avoid feeling like a failure. They attempt to deflect accountability from themselves and deflect focus from the true issue(s). This is especially prevalent during crises, the loss of major clients, or team failures to achieve intended results.

And, beyond team morale, scapegoating can lead to costly turnover, reputational damage, and even legal exposure.

By understanding when and how scapegoating occurs, leaders can foster a more transparent, accountable, and supportive work environment.

How to Stop Scapegoating

  • Hold Yourself Accountable: As a boss/leader, you need to hold yourself accountable for your team’s results. Conduct a deep dive into “What Worked?” and “What Didn’t Work?” to create an objective overview. Ask open-ended questions of the team, co-workers, and executive management to explore what changes could have been made or what issues were ignored.
  • Be an Effective Communicator: When you own your mistakes, it sets the tone for the team and company. Honest communication and straight talk encourage innovation, agility, and profitability, where everyone is engaged and not fearful of becoming a scapegoat.
  • Focus on Resolving Conflict: Resolving conflicts requires your involvement to ensure people are asking open-ended questions and actively listening. When scapegoating occurs, it’s time to stop so you don’t overlook the core cause of the issue or conflict. Ensure team training is provided (e.g., project management, critical thinking, emotional intelligence, etc.) for ALL team members (including you).
  • Build Ongoing Trust: Mistrust and distrust are rampant in a toxic environment where everyone blames everyone else. To build trust, talk straight. Acknowledge every team member’s contribution to the results. Leaders need to make this a daily practice to build and maintain trust with their teams.

What will you do today to foster accountability and eliminate scapegoating in your workplace?

©Jeannette Seibly 2025 All Rights Reserved

Jeannette Seibly, an award-winning Talent Advisor, Leadership Results Coach, and Business Author, has guided thousands of executives and business leaders to achieve remarkable success over the past 32 years. Her specialty is delivering innovative solutions for hiring, coaching, and leadership challenges—with excellence and accountability at the core.

Being the Driver Is Required to Achieve Results

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“Navigating results from the driver’s seat is more effective than passively riding along.” Jeannette Seibly

We’re upset that change is happening too soon, too often, or not fast enough. The problem? External changes happen due to many factors beyond our control. However, team changes are determined by your ability to move from the passenger seat into the driver’s seat.

I’ve led many new projects or projects requiring new results (e.g., increasing attendance, financial revenues, etc.). Every time, there were many bumps along the way in the form of naysayers, economic challenges, and team conflict. But I learned how to stay in the driver’s seat, even though there were times I wanted to bail! Instead, I worked through my discomfort, relied on team counsel, and kept everyone on the same page. The accomplishment? We did it! We won! We celebrated!

A question I received from a reader was, “How do I put myself in the driver’s seat?” This is a great question that needs to be asked more often!

The answer: Being the driver requires a conscious decision and commitment regardless of the external changes and internal company changes – it sets you and your team up to win!

How Do You Avoid Being Pushed into the Passenger Seat?

Be Uncomfortable. The good news? You’re moving forward. The not-so-good news. You want to stop and feel comfortable again. Allow the doubt, fear, and upset to hang around. Don’t use it as an excuse to get off the road required to achieve your goal. When you give up the driver’s seat, you miss the opportunity to learn the skills necessary to win, succeed, and be a great leader! When you can work through the discomforts, you become resilient, proficient, and achieve unprecedented results.

How can you use these “uncomfortable” times to build a strong team and outcome?

Be Willing to Participate. Being an observer and swooping in when the team seems stuck is not participating. You need to get involved in the creation process, manage differing opinions, and guide your team through the ups and downs. Remember, once you’ve given up the driver’s seat, it’s difficult to get it back and steer towards the intended results!

Find Counsel. Ask for help. Don’t seek advice on social media. While AI may offer an interesting perspective, your answers will come from talking with one or two confidants. Hire an experienced executive coach – think of the person as AAA or GPS — who provides counsel by listening and guiding. Just because you’re in the driver’s seat doesn’t mean you won’t have vehicle or road issues to navigate.

Think as the Driver. How do you keep your passengers (team members) engaged and allow them to periodically drive?

  • Share your experiences of having worked through past challenges.
  • Speak with the result in mind and keep it brief and on point.
  • Be open to brainstorming new ideas when the current ones are not working, but beware of unnecessary detours.
  • Acknowledge initiatives and steps taken by team members, individually and as a group.
  • Be authentic, and know you don’t have all the answers!

Celebrate! Too many drivers fail to honor their team members individually and as a group. It’s called the “rules of the road.” Many are unwritten. Being aware is how you win! Remember that lessons can be learned when experiencing failures. Resilience is reinforced by telling the truth and making appropriate corrections on the map. Conduct a group debrief of what worked and what didn’t work? Celebrate achievements and lessons learned. Create brags! The process honors you as the driver and your team members, too!

©Jeannette Seibly 2024-2025 All Rights Reserved

Jeannette Seibly, an award-winning Talent Advisor, Leadership Results Coach, and Business Author, has guided thousands of executives and business leaders to achieve remarkable success over the past 32 years. Her specialty is delivering innovative solutions for hiring, coaching, and leadership challenges—with excellence and accountability at the core.

How to Hire for Job Fit, Not Just Fill the Job

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“Research proves good job fit boosts retention, productivity, and morale—yet we still fail to hire the right people.” Jeannette Seibly

Has your company ever had this experience: In the past five years, one position cycled through three different hires? Each departure brought disruption, lost momentum, and a fresh scramble to refill the role. Yet, despite the clear pattern, the company continued to recruit, onboard, and manage the position exactly as it always had—expecting different results from the same approach. This is a true story for many companies and organizations.

We hire for perceived job skills, but fire for poor job fit. Jeannette Seibly

This isn’t just a case of bad luck. It’s a symptom of deeper issues: misaligned expectations, outdated hiring criteria, unrealistic job descriptions, poor role clarity, and a reluctance to make “real” changes. (We rely on the band-aid approach!)

42% of employee turnover is preventable but often ignored. (Gallup 2025 Workplace Report)

When turnover becomes the norm, it’s no longer about hiring and recruiting—it’s about fixing the same failure over and over again. In other words, it’s a strategic failure.

The cost of replacing a salaried employee can range from 50% to 250% of their annual salary. (SHRM)

What would it take to break this vicious cycle?

Same Job, Same Mistakes: Why the Turnover Keeps Happening

  • We hire candidates we like, but who lack appropriate people skills.
  • We hire applicants with perceived technical skills, but do not make good team players.
  • We hire without objective data, relying on false intuition/gut reactions.
  • We allow an emotional attachment to what we’ve always done, or fear that any change doesn’t guarantee improved results, so we fail to ask for help from an expert.
  • We are blind to the loss of money, talent, reputation, and clients.
  • We use the excuse “our turnover is lower than industry stats,” and fail to understand the financial, operational, and system costs!

I recall a company experiencing over 40% turnover of its management team years ago. Every year! Yet, each year, they told themselves they had it handled!!

Something is off! But are you willing to hear the truth?

Hiring the same way and hoping for better results isn’t a strategy—it’s wishful thinking. It’s time to look deeper, get honest, and make changes that stick.

When Maya started her new job, she was excited. The role sounded like a great fit, and the team seemed welcoming. She didn’t realize her performance plan required handling 60+ accounts solo, after only a one-hour Zoom onboarding meeting. Six months later, she was burned out, confused, and ready to leave. She wasn’t the first. Two others had held the same position in the past three years—and they had left for similar reasons.

Still, the company kept hiring the same way. Using the same job description and interview questions. Employing the same onboarding plan. And each time, they were surprised when top talent left!

Newsflash! If a position keeps turning over, it means that something deeper needs attention. It’s important to understand that addressing the “real reasons” you experience turnover can save time, money, and customers!

It’s to be brave!

Here’s what to do:

Balance the Selection Triad. In the practical guide Hire Amazing Employees, the Selection Triad offers a more balanced approach to hiring decisions—equal weight is given to interviews, assessments, and due diligence, with each contributing one-third to the final decision. Unfortunately, we often base 90% of our hiring choices on the interview alone.

Qualified job fit tools. Not all assessments meet scientific and legal requirements for pre-employment use. In fact, of the 3,000+ assessments on the market, very few actually comply with DOL, EEO, ADA, and other federal, state, and local hiring laws. Ask for a Technical Manual and stop relying on a letter from a law firm.

Use structured interview questions. This makes it easier to compare answers and makes the hiring manager and company seem like a credible employer. Many interviewees today are well-trained and will tell you what you want to hear! Get real. Don’t be afraid to delve deeper into someone’s answers by using the Rule of 3 to deep dive into their responses.

Rule of 3 Example: Instead of asking, “Are you a team player?”

 Ask:

  1. “Tell me about a time you resolved a conflict with a teammate.”
  2. “What was the outcome?”
  3. “What would you do differently?”

Get real about your biases. Yes, you have them – regardless of what you tell yourself. Ageism (older and younger), gender, racism, lifestyles, college degree or not (to name a few) have nothing to do with the candidates’ ability to do the job well and fit the job responsibilities. Your biases are causing you to overlook qualified people!

Example, dismissing candidates without a four-year degree—even when they’ve led successful teams—can eliminate top performers.

Follow a strategic selection job fit system. Yes, you need one! Follow it! Too many companies love to make exceptions, or excuses, only to find out that the person they believed was the ideal candidate wasn’t so great!

When you use a structured interview approach with qualified assessment tools and conduct your due diligence, you need to listen to the results, and stop mentally dismissing the objective data that you like or disagree with. When someone doesn’t fit the job, you cannot fix or change them into who you believe they should be! Stop with the excuses! They are negatively impacting your company’s results!

Hiring managers and leaders—are you ready to challenge your hiring norms? When all else fails, contact a talent advisor with experience. But why wait?

©Jeannette Seibly 2025 All Rights Reserved

Jeannette Seibly, an award-winning Talent Advisor, Leadership Results Coach, and Business Author, has guided thousands of executives and business leaders to achieve remarkable success over the past 32 years. Her specialty is delivering innovative solutions for hiring, coaching, and leadership challenges—with excellence and accountability at the core.

For those navigating the 55+ transition, goals aren’t just about productivity—they’re about rediscovery. Whether you’re refining your career path, relocating, or reimagining what fulfillment looks like, the right goal can act as a compass—guiding you toward clarity, confidence, and meaningful impact. Contact Jeannette now.