Manager | SeibCo, LLC

Are You Doing Complete Work?

September 16, 2024 by Jeannette Seibly

“What we say we will do and actually do matters!” Jeannette Seibly

One of the most difficult challenges for bosses/leaders today is ensuring they’re doing what they say and doing “complete” work.

What does “doing complete work” mean?

Taking action to research and present all data needed to approve new ideas or solutions.
Providing all necessary information for bosses, employees, and customers to make good, well-informed decisions.
Completing duties to the highest standards.

Due to busyness, fear, lack of motivation, or poor communication skills, many bosses/leaders today fail to ensure they and their teams are doing complete work. When shortcuts are taken, quality and customer and job satisfaction are negatively impacted, and challenge the bottom line.

Do you …

Ignore resolving team conflicts by agreeing there is an issue/conflict but fail to resolve it?
Have great policies but fail to enforce them?
Have well-designed systems but fail to coach, train, and manage others to use them effectively?
Complete part of the job and hope others will “clean up” after you?
Wait to feel motivated to do the complete work – and then, just keep on waiting?
Fail to focus (e.g., mind wandering) or allow yourself to multi-task?

It’s essential to be the type of boss/leader who gets the job done by doing complete work.

How to Do Complete Work

Hire for Job Fit. Use objective job fit data to select, coach, and manage team members for better results. Many surveys show that outcomes can be spectacular when people fit their job responsibilities and are given opportunities to learn and grow. The outcome … retention, revenues, and results increase!

Communicate Clearly. It starts with you providing transparent and effective communication. Be clear about expectations and goals, and provide the training required to achieve them. Remember, word choice matters. Be open to hearing honest communication from your employees.

Delegate and Empower. Believing in yourself and your team members is critical. Giving them opportunities to excel and expand their skills makes for a positive work experience. It shows up in the quality of the work completed and their willingness to admit mistakes, be coachable, and enjoy learning.

Provide Resources. Ensure you’re providing appropriate tools and training — it makes a visible difference.

Share Feedback in Real Time. Don’t wait until performance appraisal time since waiting allows minor incidents to expand into upsets and conflicts. Use the direct or sandwich approach to share feedback, which must occur now to make a positive difference.

Monitor Results. Without micromanaging, use digital tracking to ensure tasks are on track. Make the scoreboard available for all to see. Check for progress daily or weekly so there are no surprises or issues occurring that can sabotage results. Remind teams frequently about the purpose of the project or job and the value they provide.

Be Accountable. Accountability starts with you! It means taking responsibility for showing up, asking for help, and accomplishing the results you said you’d produce. Hire an executive coach to discover your blind spots that get in the way. For example, overcoming the fear of talking to team members about mistakes without being heard as critical. Don’t forget to face head-on the obstacles that get in the way (e.g., factions, silos, difficult team members, etc.).

Encourage a Culture of Excellence. This isn’t about perfectionism. It’s about doing quality work that elicits favorable responses from others. Don’t forget to reward and acknowledge each and every person for their efforts – it encourages more of the same complete work.

Jeannette Seibly is a Talent Advisor/Leadership Results Coach with over 31 years of practical experience guiding leaders and bosses to improve their hiring, coaching, and managing practices and produce amazing results! And yes, achieving business success always starts with having the right people in the right jobs! She has been an Authorized PXT Select® Partner for over 32 years. Contact Jeannette to learn more about these state-of-the-art job-fit assessment tools or how to coach and manage your people to achieve incredible results.

A note from Jeannette: What does doing complete work mean? Many bosses/leaders today are incredibly busy. They do just enough to get by and hope someone else will take care of the rest. The problem? Failure to do complete work impacts everyone! Want to better understand this required work practice? Contact me.

Now is the time to get into focused action! Are there days you dread doing what is needed to manage your people, projects, and team’s financial performance? You’re not alone! Everyone has those days! But continuing to hide behind excuses only hurts you and your future promotability. I have extensive experience and wisdom guiding bosses and leaders to hire, coach, and manage their teams successfully – this includes getting you out of the way and working with and through people effectively to achieve the results required. Contact me to learn more about my in-depth, one-on-one, customized coaching programs.

Are You the Leader You Want to Be?

October 6, 2024August 26, 2024 by Jeannette Seibly

“Are you the leader you want to be? Or are you hoping someday things will change so you can be?” Jeannette Seibly

Some of you would say, “Yes!” While others would say, “I’m working on it.”

The next question is, “Are you making the right moves and building on these skills? Or are you allowing distractions to take precedence in developing your management and leadership skills?” (Hint: These are also known as excuses.)

Yes, I know. Everyone is busy. But being busy and developing your skills go hand-in-hand. They happen simultaneously, not independently of one another. (Yes, read that again.)

Your Keys to Your Leadership Success

Know Thyself. Not from “how you want to be seen,” but from “who you really are.” Authenticity makes a big difference in being an influencer, results producer, and great leader. Addressing leadership blind spots is critical. Use a qualified job fit assessment that provides objective clarity, insights, and leadership coaching for best results.

Be Aware of Your Impact on Others. All leaders impact others and influence their job satisfaction. Ask yourself, “Is it positive? Inspiring? Do others wish to be included on my teams?” If not, it’s time to address what is getting in the way now (e.g., failure to develop others, resolve team conflict, address factions, improve poor quality).

Practice Great Communication Skills. Your most significant impact on others is your ability to listen, talk, and write meaningfully. While you may believe you are a great communicator, your employees, business associates, boss, board, and clients may disagree. Get into their world or listen from their perspective to better understand this invaluable skill. Also, keep improving on it! Use a 360-degree feedback assessment to get to the truth.

Have an Executive Coach. Do-it-yourself leadership development usually fails to produce the required results. Why? Your leadership blind spots will always sabotage you without objective review. All great leaders have an executive coach. They also have an industry mentor. Make sure the people you’ve selected are helping you grow and do not simply agree with your perspective when addressing sticky situations or political workplace relationships.

Develop Resilience, Flexibility, and EI. All of these traits become good or bad habits. If you make a mistake or experience a failure, do you have the flexibility to shake it off and use your emotional intelligence (EI) to move forward? Languishing in the hurt or upset is not a good leadership trait. (Hint: We all experience frustrations – how well you recognize them and move forward builds your leadership savvy.)

Grow Retention, Revenues, and Results. Yes, all three are critical indicators of your success as a leader, regardless of why you’ve not achieved one or more of them. How you hire, coach, and manage makes a profound difference in the quality of your team, their responsiveness to challenges, and their ability to deliver on time and within budget in a quality manner!

Practice Self Care! Taking care of your mental, physical, and spiritual health is essential to being the leader you want to be. Set up a consistent schedule to keep you healthy.

A note from Jeannette: Here are great questions to ask yourself: Am I being the leader I want to be? Am I inspiring and developing others? Do others want to be included on my team? It’s time to address your skills and blind spots to become the leader you know you can be. Contact me for help in becoming a great leader that makes a positive impact.

Want to Accelerate Career Options? Make a Lateral Move

August 19, 2024 by Jeannette Seibly

“Want to accelerate your career options? Prepare for and make a lateral move within your company.” Jeannette Seibly

I remember talking with a woman who had been unemployed for a while. When I suggested she ‘stretch’ from finance into operations by making a lateral move, she looked at me like I’d grown another head.

“Oh no! I’m very committed to staying in my profession.” She exclaimed.

I replied, “It doesn’t mean you will not return to finance. However, gaining operational experience in running a department or team can greatly boost your business acumen. Lateral moves can provide you a diverse skill set, increased visibility, and credibility as a future leader.”

What are lateral career moves? (Indeed)

Switching to a job at the same level and similar pay within the same company or between different employers.
Typically involves different duties or responsibilities.
May not result in a significant increase in salary or title.
Can be beneficial for learning new skills or securing your future.
Not recommended if you make too many of them or face a career setback.

Making a lateral move doesn’t mean you were not qualified in your current profession or previous position. A “stretch position” can accelerate your career growth and options because it provides broader exposure to business challenges, making you a better boss/leader, decision-making, and business professional.

How to Prepare for a Lateral Move

Job Fit Assessment. Be clear about your strengths and weaknesses before making a job transition. Use an objective job fit assessment that provides a “job fit pattern” for the lateral position. This helps you (and your new boss) understand where to focus when coaching and managing you for success.

Get Your Brag On! Complete the five easy steps outlined in the book for the results you’ve already achieved. Sharing these during networking meetings and interviews for the lateral position will make a difference. Remember, there will be “cross-over” skills, and you must emphasize them (e.g., communication, finance, technology) since you will not have the job titles, professional experiences, and job responsibilities they normally seek.

Networking Works. Do your homework — go out for coffee or lunch, or Zoom with several people already working in the profession. What do they enjoy about it? What are the challenges? How can you, with your current experiences, make a difference? Use open-ended questions to learn more.

Prepare for the Interview. You will be ready for the interview after following the first three recommendations above. Be sure to conduct your due diligence during all interviews for the lateral position about expectations, goals, and any challenges in the position. It is important to address any reluctance of the company, team, or hiring boss upfront without being defensive.

Key for Success: Learn the basics, listen more than talk, and have a positive can-do attitude. Hire an executive coach to discuss the inevitable sticky situations and political work relationships. Also, take the time now to develop essential leadership skills in emotional intelligence, communication, critical thinking, and project management. These are valued “cross-over skills” in any position.

A note from Jeannette: Have you considered making a lateral move? If you’re bored, unemployed, or looking to expand your business growth, using a “stretch position” is a great way to accelerate your career options. Always start with a job fit assessment to ensure you’re clear about your strengths and weaknesses in the new position. Contact me for additional coaching recommendations to ensure a smooth job transition!

Are you using your talents and abilities effectively? Many of us are not! Click Here for a Free Download on how to use your talents and enjoy a rewarding career!

Remove Limitations Sabotaging Your Goals

August 5, 2024 by Jeannette Seibly

“We are only limited by our beliefs about ourselves.” Jeannette Seibly

Our career and life goals are often limited due to perceived limitations. It could be the perception of not having enough of the right education, money, options, and support from friends and family. Yet, many successful people overcome these limitations and find resources and support to move forward.

Limiting perceptions include:

It’s my bosses fault I’m unhappy in my job. The truth is, developing a can-do attitude and ability to work with your current boss provides you the skills required for the next job.
There is no point in speaking up about the poor team results – they don’t care. Good bosses/leaders don’t fall victim to mediocrity and poor team progress. They work with and through their teams to overcome challenges and achieve intended results.
Being your own boss is the only and easiest way to be happy and successful in your career. The truth is, working in a job that fits you is the key to job satisfaction.

What gets in your way of removing your limitations? It could be your inner voice, the people you interact with and hang out with, social media, and the unwillingness to step outside your comfort zone. Removing limitations requires courage, confidence, and commitment, as well as gaining the experience, education, and reality necessary to succeed!

What’s the first step? The good news is you’ve already achieved success in the past. Take the time to become aware of your accomplishments and wins by doing the five steps in “It’s Time to Brag!” This is a foundation to removing limitations and overcoming those beliefs that limit us.

How can you develop the beliefs needed to achieve your intended results?

Expand your perceptions of what is possible. Many programs, books, and coaching programs are designed to help you expand. Your job is to enroll, attend, and participate fully. Then, hire an executive coach to help you gain “muscle” using these new skills. Remember to focus on the project, not your limitations.

Use a structure to guide you forward. Being committed to achieving results requires a structure to fulfill that goal. Otherwise, your goal becomes a someday; one day, it may happen when XYZ changes. Relying on hope instead of your traits and abilities limits you! Develop integrity and discipline to keep focused when distractions occur – because they will!

Put together the right team. Hire based on job fit, can-do attitude, and coachability. (Grab the book Hire Amazing Employees for practical interview questions and instructions on how to use the right tools.) Now, learn how to manage and coach your team forward for success. Caution: While friends and family may tell you they want to be part of your team, the reality of their ability to work with you can often get in the way.

Be coachable, curious, and ask open-ended questions. Learn the basics, create a strong foundation, and build your project, goal, and dream brick-by-brick; what you can achieve when you’re willing to do the work is amazing.

Celebrate! Smile, accept the applause, and create your next success. Don’t forget to update your brags along the way – they will support you in winning your next goal and dream!

A note from Jeannette: Winning today and achieving the successes you want in your life and career starts with removing limiting beliefs that sabotage your goals. They will pop up and can be a devastating deterrent if you don’t move them out of the way! Need support to achieve that long-time goal, dream, or project? Contact me!

Are you using your talents and abilities effectively? Many of us are not! Click Here for a Free Download on how to use your talents and enjoy a rewarding career!

It’s Essential to Learn How to Coach Your Employees and Teams

July 29, 2024 by Jeannette Seibly

“Learning and using effective coaching skills improves team results.” Jeannette Seibly

Today, more than ever, coaching is an essential skill for bosses and leaders.

Why? The effectiveness of coaching is reflected in employee and customer retention, employee job satisfaction, and team results.

The challenge? Many bosses/leaders don’t understand what coaching is or how to do it. Or, they’ve tried it, and it didn’t work, leaving employees and teams deflated.

The good news is that bosses and leaders can become good coaches. But like any new skill, it takes consistent practice to improve and become effective.

How to Improve Your Ability to Coach Effectively

First, Let’s Define Coaching. Coaching is not telling employees what to do. That is what supervisors or managers do. Coaching involves guiding, empowering, and helping each employee and team grow by listening, making suggestions for improvements, and allowing the employee and team to stretch – which sometimes means they’ll make mistakes and experience failures.

Let’s Get Started

Create a Learning Environment. When learning, employees increase their natural curiosity and innovative spirits. Ensure you invest in each employee and team and work with them to use the new skills effectively.

Be Specific in Your Praise. Celebrate individual achievements, successes, and wins with specific acknowledgment. Learning how to brag appropriately is also important to build confidence.

Build a Win-Win-Win Decision-Making Model. Involve your team in decision-making processes to build trust and ownership. Remember, this involves true brainstorming, resolving team conflict, and encouraging respectful conversations — each person speaks up and feels comfortable doing so.

Learn from Failure. Everyone has an opportunity to learn from their mistakes and failures – in fact, it’s the best way to learn. This is not the time for “I told you so’s” or other disparaging comments. Instead, use the “What Worked/What Didn’t Work?” and review with the employee or team. Focus on lessons learned and what’s next.

Leverage Strengths. Identify and capitalize on each team member’s strengths using an objective job fit assessment. These objective insights help you, your employees, and your team members grow and develop. With the information provided, you will be able to provide laser-like coaching rather than the hated trial-and-error process which leaves employees disempowered.

Practice Emotional Awareness. Understand and manage your own emotions and those of your team. Use compassion, respect, and a sandwich approach when offering feedback to your team members without being critical or condescending.

Listen. Listen actively and ask open-ended questions. Sometimes, all you need to do is listen and facilitate the conversation. By being a sounding board, it allows the team member to work out the solution and have the confidence to implement it. Don’t forget to ask “By When” it will be done and mark it on your calendar. (An important coaching strategy.)

It’s critical to remember that developing practical coaching skills is an ongoing process and not a one-time event. Don’t forget to hire your own executive coach to guide you through those sticky situations and political working relationships. This helps you coach others!

A note from Jeannette: Today’s bosses and leaders must become effective coaches. Coaching is not the same as managing and telling people what to do. Do you need help developing an effective coaching style as a boss/leader without defaulting to the hated trial-and-error approach? Contact me!

Are you using your talents and abilities effectively? Many of us are not! Click Here for a Free Download on how to use your talents and enjoy a rewarding career!

What Are You Investing In? Probably Not Your Talent

April 30, 2025July 22, 2024 by Jeannette Seibly

“What you focus on expands, and so do your results!” Jeannette Seibly

Many bosses/leaders have a budget and are looking at the next technology, sales system, or AI they can buy to build their company’s success and attract and keep customers. Sadly, they fail to provide the dollars required to train and develop their most important asset: their employees. They forget that team members are the main reason customers stay or leave.

Investing in your talent impacts your company’s results when:

People are promoted to jobs without the necessary training and coaching for success
Employees do not receive the proper training to support your client’s needs
It becomes challenging to job transfer employees due to a lack of upskilling

Studies have shown that training and development improves morale and retention, attracts top talent, boosts individual and team performance, and keeps customers from straying to your competition.

Many employees today value training and development. Remember, while many technical skills need continuous upskilling, don’t overlook the essential skills of communication, critical thinking, and ethics (to name a few).

Develop the Team Members and Achieve Amazing Results

Job Fit. It starts with hiring and knowing their strengths and weaknesses based on objective data. Hiring the right person for the wrong job equals poor job fit. And no amount of training and development will make them a superstar. Poor job fit can be very costly. If that is not enough to get your attention, studies have shown it can cost over $300K per person when you hire someone who is not a good fit.

Career Pathing. Not all employees are alike! Their career path should reflect the skills required for the success of their job and accomplishing their long-term goals. This makes it easier to upskill and focus on needed training to prepare for job promotions and job transfer. Example: One top employee wanted to return to his hometown in a different state. The company paid for the transfer. However, the employee could not operate independently without the structure of the office environment. Within a year, the employee left to work for a competitor.

Personalize. Similar to the Career Pathing above, not all team members need the same training. Listening would be a better skill to develop for someone fearless in speaking up than focusing on learning how to talk in meetings. Use a qualified job-fit assessment to provide objective insights and clarify areas that must be designed to improve effectiveness.

Leadership and Management Development. Even though many employees today say they have no interest in being a boss or leader, the truth is they don’t have the training and are not given the opportunities to showcase these skills. While they may not want the job title or responsibilities, the training can be priceless in supporting them to lead teams, manage projects, and improve personal job satisfaction.

Critical Interpersonal Skills Are Crucial. Communication, critical thinking, and ethics training (to name a few) are crucial skills needed today more than ever. It requires ALL employees to develop them ongoingly. Remember, these skills can be used everywhere with anyone at any time in their lives.

Use a Mix of Training Delivery. Use podcasts, face-to-face workshops, virtual training, etc. Remember, not all people learn the same way. Ensure the trainer or presenter uses a mix of media, games, and other engaging ways to help facilitate everyone getting value.

Appreciate Progress. All bosses/leaders must acknowledge each employee and their teams for steps taken and growth observed — what you appreciate strengthens the person’s confidence and competence in using their new skills. When a skill is not used appropriately, fine-tune it with spot-on coaching to steer the employee and team forward.

Hire an Executive Coach. Everyone, especially bosses/leaders, must have an external executive coach and an internal mentor. The executive coach can provide objective insights and confidentially address issues while steering you through sticky situations and political working relationships. An internal mentor can guide your ability to work with people through industry, professional, and company silos, factions, and other political elephants.

A note from Jeannette: Are you adequately investing in your employees and teams? Many will spend more time and money on technology and overlook their people’s critical development. Need help fine-tuning your training and development efforts? Contact me!

Are you using your talents and abilities effectively? Many of us are not! Click Here for a Free Download on how to use your talents and enjoy a rewarding career!

Leaders! Do Not Ignore Bad Behavior!

July 15, 2024 by Jeannette Seibly

This article is focused on resolving bad behavior on the job before you need to fire the person(s). If there is bad behavior off the job (e.g., use of drugs, thefts, threatening neighbors, damaging property), consult with an attorney first.

It can be easy for bosses/leaders to avoid addressing bad behavior, especially if the person is considered a top producer or top talent. But you must stop the denials and excuses (e.g., “It was a one-time incident,” “They didn’t mean anything by the sexist remarks,” or “That is just how the person is”) and resolve it immediately.

Why the urgency?

It will cost you your top talent, customers, bottom line, and energy working through turnover of employees and customers, quality issues, and legal challenges!

Remember, all employees have the right to enjoy a safe and healthy workplace culture and do their jobs without fear of being belittled or humiliated for who they are, how they speak, how they look, and how they do their jobs.

6 Tips to Resolve Bad Behavior

Have the Tough Conversations Now! Usually, it’s essential to have these conversations 1:1 to avoid humiliating the person and making it worse. But if it is not the first time, you may need to include someone from HR or a key employee. But don’t wait. For example, one company didn’t address their top salesperson’s lunchtime drinking. On the drive home, he killed a father and his two sons. This cost the salesperson his freedom and the company hundreds of thousands of dollars.
Talk Straight. It’s time to use a direct approach to explain why the bad behavior must change immediately to avoid misunderstandings or if the person becomes defensive. For example, if the employee is gossiping about his boss or mimicking a female co-worker, don’t talk about being a team player! Instead, talk straight about the importance of not gossiping or hurting another person’s reputation, and failure to stop will not be tolerated.
Ensure Job Fit. Regardless of their job titles, employees often create mischief when attempting to work in jobs that don’t fit them (e.g., an accountant who doesn’t enjoy working with spreadsheets or a boss who finds people annoying). They may be bored, trying to force a result, or micromanaging. Talk with them and use a qualified job fit assessment to clarify “why” they are doing what they are doing.
Provide EI Training. Emotional intelligence (EI) training is important. Many employees and bosses today are unaware or uncertain of how to talk with others. They copy words, phrases, gestures, or other inappropriate remarks from listening to podcasts and mimic them when talking with their bosses, co-workers, or customers. Invest in developing this critical skill for all employees.
Yes, it’s crucial to write down who, what, when, where, and why after having a conversation with an employee about their inappropriate or destructive behaviors. I’m going to repeat this … you must document.
Hire an Executive Coach. Many bosses/leaders cannot effectively coach their employees. The do-it-yourself approach rarely works! Ensure the coach has a strong track record of working with people to shift bad behaviors and attitudes into better ones. If the issue is due to alcohol or substance abuse, consult with your attorney since coaching would be inappropriate in these situations.

A note from Jeannette: Are you dealing with bad behavior from an employee? You must address the issue(s) now, or there will be costly repercussions later. Are you confused about how to address and have this type of conversation? Contact me!

Are you using your talents and abilities effectively? Many of us are not! Click Here for a Free Download on how to use your talents and enjoy a rewarding career!

Are Your Team Members Quietly Quitting?

September 6, 2022 by Jeannette Seibly

Photo Credit Rocky89 Via Canva — “When team members don’t feel heard or valued, they quietly quit. It’s up to you as the leader to notice and reengage them!” Jeannette Seibly

Contrary to popular awareness, quiet quitting is not new. It used to be called employee disengagement. Before that, many called quiet quitters difficult people to work with! And still do. Jeannette Seibly

Quietly quitting can be viewed from several different points of view: bosses and leaders vs. entrepreneurs and gig workers vs. employees and team members.

As a boss/leader, when you are unaware, in denial, or unwilling to transform a ‘quiet quitter’ into a productive team member, they multiply. As a result, your company suffers, and your customers leave. This article focuses on reengaging quiet quitters and transforming how you manage for intended results.

Team members that are ‘quietly quitting’ are not outright quitting their jobs. They’ll still perform basic job duties but are unwilling to go above and beyond. They refuse to glorify workaholic behavior like Boomers and Gen Xers used to succeed in their careers. These team members get enough done to avoid being fired, refuse overtime, and stop responding to emails and texts outside work hours.

This attitude of quietly quitting comes across in team members’ words and actions, causing customers to leave and leaders perplexed about what to do to change it.

Why Does This Covert Method of Quietly Quitting Fail to Work?

Failing to have straight and respectful conversations always fails to produce the intended results and create the innovative changes needed to grow your team, company, and customers!

The bottom line is that change requires two-way communication:

Allowing team members to speak up respectfully so they feel heard and,
You listening and transforming traditional work style behaviors and expectations.

Other perspectives to consider:

Employees/team members: Quietly quitting is not the answer when you are dissatisfied, stressed, or unclear about managing new work and family life challenges. It’s time to step up and speak up in a respectful manner that gets results. A covert power struggle will have customers leave, and your employer closes its doors.

Entrepreneurs/gig workers: Being a business owner requires a business mindset. What are you unwilling to ask for if you don’t feel fairly compensated? Talk with a coach for clarity. Expecting companies to pay more than your contract specifies isn’t realistic. And, quietly quitting is a very poor business tactic.

As the Boss and Leader, It’s Up to You!

Learn to Truly Listen. Team members check out when you fail to be present in meetings or conversations! Apologize and stop letting your mind wander! You’ll be amazed by how the simple act of genuinely listening can make a huge difference in someone feeling valued. When team members feel valued and respected, they’ll reengage.

Talk with Team Members 1:1 and as a Group. Learn about the person and what they need.

Questions to ask:

“Tell me about your work.”
“What do you like?”
“What don’t you like about it?” Or, “What is your #1 challenge?”
“What can we do to solve it?”

Have straight conversations and “come down to reality” conversations about changes you can make and those you cannot. (Remember, changing job duties to accommodate someone’s unhappiness won’t make them happier if they are in the wrong job!)

Transform Your Mindset. It’s a New Normal. COVID, economic, and societal disruptions have changed everyone’s mindset about work. Be open to making needed changes to ensure team members work in jobs they enjoy, are fairly compensated, and have time to pursue family/personal life goals. Remember, it’s important to meet customer needs and team members’ needs too.

Set Realistic and Attainable Goals. With only 10% of teams achieving their intended results, as a leader, you need to step up your game and learn how to set goals and manage the process. The place to start is to hold team members accountable and provide them with the tools and resources required to achieve the intended results. Team members are reengaged when winning individually and as a team.

Job fit is the #1 reason people succeed at work! Harvard Business Review

Use a Qualified Job Fit Assessment for Hiring and Job Restructuring. Many team members and their bosses/leaders are in jobs that don’t fit them. As a result, they are bored or overwhelmed and lack the skills and willingness to develop skills they’re not interested in learning. Use a qualified job fit assessment that provides valid and reliable data to guide restructuring job duties and creating clear career paths for transfers, promotions, and pay increases. Be sure to get their feedback before making any changes! Or, they will either quietly quit (again) or leave the company. (Hint: Adding more tasks to the current job responsibilities is not restructuring a job!) (Hint #2: Don’t make (or imply) promises for pay increases and promotions you cannot fulfill.)

Don’t forget to grab, Hire Amazing Employees and create a strategic selection system for job fit when hiring, rehiring, transferring, or promoting employees. It will reduce the number of quiet quitters and reengage team members in their jobs.

Jeannette Seibly is The Leadership Results Coach. She has been an award-winning international executive and family business management consultant, keynote speaker, and author for over 29 years. Her focus is to guide leaders to make a positive difference. Feel stuck moving your team forward? Want straightforward counsel on how to do it? Let’s chat! Contact Jeannette for a confidential conversation.

A note from Jeannette about “quiet quitters”: When you are unaware, in denial, or unwilling to transform a ‘quiet quitter’ into a productive team member, they multiply. Your company suffers, and your customers leave. Have questions about how to identify this issue and turn it around? Most do! Let’s chat now!

Why are employees “quietly quitting?” One of the critical issues is poor job fit for employees! And poor job fit for their bosses who got promoted without the skills to be leaders. It’s time to develop a strategic selection system to improve your hiring results! Get your copy of the newly released, Hire Amazing Employees: How to Increase Retention, Revenues and Results!

What Do You Need to Do to Improve the Most Overlooked Part of Hiring?

August 30, 2022 by Jeannette Seibly

Photo Credit Cecilie_Arcurs via Canva — “A hearty welcome to new hires impacts their longevity with your company.” Jeannette Seibly

According to several studies, well-designed employee orientation and onboarding can improve employee retention by more than 80%.

“Sally started her new job on a Monday, excited to be working for a company that had a great selection process. But she learned an hour after arriving that her boss was too busy to talk with her until later in the week.

Todd was assigned to get her started and to show her where everything was located (e.g., office, laptop, passwords, restrooms, lunch room). But he didn’t know much about her job duties. He could only help get the items she needed for her desk.

So, Sally started talking with her new team and coworkers in different departments. Everyone had a different point of view as to what her priorities should be. Then, her vice president and the CEO each had conversations with her, but offered different opinions about where her focus should be.

On Friday afternoon she resigned, clearly frustrated by the lack of a cohesive onboarding process.” (Hire Amazing Employees: How to Increase Retention, Revenues and Results!)

New hires decide how long they will stay during the first few hours and days, often subconsciously! As a result, companies that fail to provide employee orientation and onboarding programs experience higher turnover! Remember, when these new hires leave, they take along other top talent, and customers too!

What To Do!

Create employee orientation and onboarding as part of your strategic selection system.

Start employee orientation the minute they apply. Use your Applicant Tracking System (ATS) to send job applicants short videos about the company, interview guidelines, and brief written material about the company’s products, goals, and employee benefits.

Have all “paperwork” completed online! Do this before the new hire’s first day. Have a designated person available to answer all questions and handle benefit enrollment.

Schedule the all-important 1:1 meeting with the boss on day one! Review expectations to ensure both of you are on the same page. People will forget … so this is critical! Share (again) the 180-Success Plan*, goals, and expectations. Then, have them put together the Action Plan required to fulfill it. *Chapter 6, Hire Amazing Employees

Help the new hire meet and greet coworkers. Designate someone to make introductions to key people and coworkers in the company. Organize lunches and get-togethers during the first month to meet others. The purpose is for the new hire to learn about the company and its customers, internally and externally. Remember to include remote employees too!

Ensure the new employee meets 1:1 with team members. Encourage meetings virtually and onsite. Provide a short list of suggested questions so that s/he can learn more about the company.

Tell me about you!
How long have you worked here?
What do you like most about the company? Your job?
What do you like least?

Very Important Note: Remind each new employee to listen more than talk. Many employees, managers, and executives in new positions attend meetings not to listen and learn, but to state what they will be doing and changes they will make in the future. This often shortens the new person’s longevity with the company and is avoidable!

Schedule meetings with key employees in other locations. This is often overlooked or put off until a future date. The problem is that the new manager or executive dismisses the importance of meeting people in their business locations. This is often interpreted as a lack of respect. And creates future problems when addressing issues and implementing policy changes.

Provide an inside mentor and outside executive coach. New hires must have someone to ask for help so s/he can learn more about the company and industry issues (mentor). Also, provide someone to talk them through the inevitable challenges s/he will face with people and in sticky situations (coach). Discuss these expectations before hiring the person … not everyone sees the value of having a mentor or coach. And it’s important to learn during the interview if the person will ask for help and is coachable.

Don’t provide company information all at once! Take days and weeks to discuss the company’s policies, procedures, and employee handbook. Also, review company etiquette, history, mission, values, and communications in 1:1 meetings and group training. Finally, provide an organization chart and brief written material about each department and location. Remember, keep it simple and easy to read since the average reading level is 6th grade!

Remember, as the boss, work the plan with the new hire for success!

(Content for article taken from Hire Amazing Employees: How to Increase Retention, Revenues and Results!)

A note from Jeannette about improving employee onboarding: Did you know only 12% of companies onboard effectively? It’s why many new hires leave! What do you need to do to improve (or create) your employee orientation and onboarding processes for new hire success? This information comes from the newly released, Hire Amazing Employees: How to Increase Retention, Revenues and Results! Have questions? Most do! Let’s chat now!

Why do new hires leave so soon? There can be many reasons. But it’s often due to NO (or the poorly designed) new employee orientation and onboarding program! Be part of the 12% that onboards effectively! Want ideas to help you get started? Get your copy of the newly released, Hire Amazing Employees: How to Increase Retention, Revenues and Results!

Many Hiring Failures Are Due to Being Uncoachable

August 23, 2022 by Jeannette Seibly

Photo Credit Bowie15 from Canva — Why are so many new hires failing in their jobs? The #1 reason? They are not coachable!” Jeannette Seibly

Poor interpersonal skills are why there are so many hiring failures today!

The #1 reason? They are uncoachable.

Here are shocking stats:

Almost 90% of the time, it’s due to the new hires’ attitudes and poor interpersonal skills.
Only 11% of failures are due to technical skills.
Almost half of new employees today will fail within 18 months of hire. (Leadership IQ)

Why is being coachable important? It reflects the ability to accept and put in place feedback from bosses, team members, customers, and others! (Leadership IQ) Being coachable is why leaders and teams succeed in business!

Many hiring managers admit overlooking or explaining away flaws they saw during interviews. But they were unsure what to do with these insights or biases. Moreover, they lacked objective data from qualified job fit assessments that would provide the boss critical on how to coach these new hires for success. (See Chapter 9, Using Qualified Assessments and Skill Testing in the newly released: Hire Amazing Employees: How to Increase Retention, Revenues and Results!)

So, they default to selecting job candidates based on technical and other hard skills. But, then, these new hires are fired due to poor interpersonal skills! So, it’s time to improve your selection system and use your interview time effectively.

How to Hire Coachable Employees

Job Fit Is #1. According to a Harvard Business Review study, job fit is why people succeed! Use a qualified job fit assessment to ensure you’re seeing the whole person objectively. When using real and consistent data, you can delve deeper and learn more about the person before hiring them! This avoids surprises!
Ask These Two Very Important Interview Questions. A coachable person is looking to improve and is willing to ask for help.

Ask: “When was the last time you made a mistake?” and “How did you handle it?”

Then, listen for:

“What did s/he learn?”
“Who did s/he talk with?”
“Why did the mistake happen?”
“What were the results?”

This is perhaps the most critical and revealing part of the interview.

Gain Additional Insight During Reference Checks with Previous Co-Workers. Ask this question: “Would you work for this person? Why?” Listen. I’ve found this question to be a good indicator of a person’s on-the-job interpersonal skills.
Focus on Results Required for the Position. Put together a 180-Day Success Plan. Share it during the final interviews with the job candidate and listen. The person’s reactions may change over time, so it’s essential to address any change of attitude asap. Remember, you’re not hiring lone rangers that want to do it their way! You need team players with the attitude of, “I’m open to learning from my mistakes and contributing to the success of everyone.”

A note from Jeannette about how to hire coachable employees: One of the top reasons new hires fail is being uncoachable! During the hiring process, ask the job candidates about mistakes they’ve made and how they were handled. Want to improve your hiring success rate? Grab your copy of the newly published book, Hire Amazing Employees: How to Increase Retention, Revenues and Results! Have questions? Most do! Let’s chat now!

Did you know your interview questions are costing you top candidates? How do you ask job-related questions? What are useless interview questions? Why should you only use the interview as 1/3 of the hiring decision? Get your answers, suggested interview questions, and so much more! Grab your copy of the newly released Hire Amazing Employees: How to Increase Retention, Revenues and Results!