leadership development

The Power of Discernment Improves Retention, Revenues, and Results

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When researching this important skill, I discovered that discernment can have a religious context. This article only focuses on leaders and bosses developing and utilizing this important skill. 

Every leader must deal with data, people and situations where lies are told, false truths are believed, and subterfuge gets in the way of achieving intended results and win-win-win outcomes. It’s where your ability as a leader must develop the skill of discernment to support your retention, revenues, and results. That is how you build trust and loyalty.

Definition: Discernment is the skill in making careful distinctions, especially in matters of truth, value, or character, and often involves making wise judgments. (Merriam Webster)

Utilizing this skill requires looking beyond the obvious, integrating your experience and emotional intelligence, and noticing discrepancies in data, conversations, and situations. Your integrity and ethics can support you (or not) in working through these insights instead of relying solely on superficial appearances or false facts. It’s always better to admit you don’t know the truth, rather than, lie about it.

How Do Lies and Half-Truths Occur?

When you rely on:

  • People’s words. Many people are poor communicators and listeners.
  • Social posts and media: There are many false facts.
  • Feelings and Skepticism: These often get in the way of hearing your intuition or gut.
  • Authority, Title or Degrees: Too many people fail to dive deeply into the basics and misstate facts and potential outcomes.

How to Improve Your Ability to Discern Fact from Fiction

First, and foremost … remember … discernment is a process. There will be times you will be wrong! When this happens, use diplomacy and apologize. Then, move on.

Breathe and Allow Silence. Put aside your know-it-all mindset in conversations. Too often you attempt to cover up uncomfortable pauses by filling in the silence. Your impatience gets in the way (often) and you miss important data and other information.

Listen and Learn. Ask open-ended questions to get started. Then, ask direct questions when focusing on the facts and truth. When responses go off track, bring their focus back to the topic at hand. Example: It’s very important during hiring, job promotions, and job transfers to be open to hearing what you don’t want to hear.

Deep Dive. Use the Rule of Three to determine the truth and relevant facts. Remember, spotting lies or exaggerations are far harder than people think.

Develop Your Intuition. Feelings are not the same as intuition or gut reactions. Feelings are past-based and signal an issue or issues you’ve not handled yet. Intuition comes out of the blue. It won’t tell you what to do but signals there’s something more to learn. Rely on conversations and not mental gyrations to uncover the truth (e.g., be careful of your biases or snap judgments).

Misinterpretation. This happens often. Too many people, including leaders and bosses, have poor listening and communication skills. When speaking they are unable to adequately put into words the facts — they are not lying, they are limited in their ability to express themselves. When this happens, ask the person to show you or draw a diagram of the issue.

Leadership Blind Spots. We all have them. These can get in the way of being open to hearing what others have to say, and clarifying what is true and what is not. Use a qualified job fit assessment to discover what your blind spots are.

Temper Your Need to Be Right. Egos discount what others have to say, or diminish or dismiss their ideas, concerns, or thoughts. I know of a manager that normally makes people feel wrong when they state a fact that he doesn’t agree with. But instead of acknowledging his weakness … he questions people to the point of being ineffective and discourages them from wanting to work with him. This is not discernment! It’s just poor management skills.

What if you are the liar, fearmonger or manipulator spinning things to be different? This can happen when you are unprepared, wanting to look good, or you just don’t care about the results. Remember, the truth normally (almost always) comes out.

Note for skeptics. While you have a difficult time believing anything anyone has to say … there are truthful facts based on the data, person, and situation. Learn how to discern what is true by using your skepticism wisely.

©Jeannette Seibly 2026 All Rights Reserved

Jeannette Seibly is a Talent Advisor, Leadership Results Coach, and Business Author with over 33 years of experience guiding people to empower themselves, transforming workplaces into places that work, and shaping leaders who truly lead.

Discernment is a skill learned over time. Understanding your blind spots as a leader can help you discern what is true and what is not. Contact me to go deeper and uncover the power of developing of your discernment skills.

A Rewarding Life Requires Showing Up for Yourself

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We all believe a rewarding life requires success … something external to ourselves … the accolades, material possessions (e.g., designer clothes, fancy vehicle), promotions, eating at the best restaurants … to name a few.

These are the moments when we override our own well‑being to meet external expectations.

But what if showing up for yourself truly means honoring your needs, aligning with your values, supporting your health, not skipping healthful eating habits, and being present and responsible when making your daily choices?

For many leaders, showing up for yourself is the hardest part, and often creates feelings of guilt, resistance, or fear when they start choosing themselves. Because in our society, when people do things for themselves, they are often considered selfish.

Consider, it’s the small, daily, consistent choices that build self-trust and self-resilience for building a rewarding life … because how you show up for yourself becomes part of the legacy you leave.

10 Habits That Matter

  1. What are my needs? Identify and prioritize them by reflecting on what your body says is important. Pause long enough to ask and listen to, “What do I need right now?” Listen to your intuition. Then, gently investigate what feels “off” or unmet in your life — physically, emotionally, or mentally. Then, make it a habit to schedule time to meet those needs, whether it’s rest, exercise, or a hobby.
  2. Set Boundaries and Say No, or Say Yes. If you are constantly saying “no,” … then, take a breath before saying “yes.” And vice-versa. Remember, doing things you don’t want to do or that don’t match your values will drain your energy. Failing to say yes to doing what you really want to do and allowing your fears and self-doubts to get in the way will drain your energy.
  3. Keep It Simple and Smart. Participate in life willingly. Journal daily, walk several times weekly, and drink plenty of water. Get together frequently with friends, neighbors, and family members who you enjoy. These simple activities create good health and well-being.
  4. Be Flexible. As you move through life changes, your point of view, things you enjoy, even foods you used to like or hate will change. Embrace these changes. Explore what else you may have ignored because of old outdated beliefs.
  5. Invest in Personal Growth. This is often overlooked by the excuse, “I cannot afford it. My employer won’t pay for it.” However, reading, learning new skills, being curious, and becoming resourceful will build confidence and open new opportunities. (And, most of these are free.) Use AI as a tool to inquire into what else may be intriguing. Now schedule the class, read the book, and enjoy doing the work. Action builds momentum by taking small steps forward.
  6. Practice Self-Compassion. We are almost always harder on ourselves than on others. Learn the art of grace and forgiveness. Carrying around guilt or regrets do not support you or your future. Talk with a therapist to address internal roadblocks. Also, hire the right coach to move you forward to achieve a long-awaited goal.
  7. Surround Yourself with Support. Choose people and environments that uplift you and support your goals in life. Select people to support your health and welling being, work with a mentor (in addition to your coach) to stay up-to-date with work changes. Join a work, community, or volunteer team that elevates your creativity. These choices and actions will naturally remove the naysayers, skeptics, and others that impede you moving forward.
  8. Protect Your Self-Care. Rest instead of pushing. Eat nourishing foods that you enjoy. Remember, your energy is important. And so is your environment since it feeds your energy. Schedule small increments of time daily to declutter your space. Don’t forget to shred, clean, and give away old files, clothes, paper, furniture, and other material items you don’t use. Your energy will thank you for the space, which is now unencumbered and allows you to create what’s next.
  9. Indulge in Joy. Allow yourself a favorite snack, a movie, book, or a hobby and participate without guilt.
  10. Brag. Use a tracker on your smart phone or watch when exercising or walking. Write down daily accomplishments in your “brag” journal. Share with friends, and even your boss. This builds self‑trust, self-confidence, and the momentum required to move forward!

These 10 habits will have you celebrating yourself. And celebrating yourself is the key to showing up more and more in your own life. Once you engage in these habits, what great rewards are now showing up for you?

©Jeannette Seibly 2026 All Rights Reserved

Jeannette Seibly is a Leadership Results Coach, Talent Advisor, and Business Author with 33 years of experience activating greatness in leaders and companies. She delivers practical coaching and solutions that elevate performance today, build legacies that stand the test of time, and support people in empowering themselves to lead with clarity and impact.

Showing up for yourself requires YOU. Schedule your Legacy Coaching Session today and take the first step toward moving forward in a career, pursuing a goal, or simply enjoying your life more. Contact me for a confidential conversation.

When You Step into Leadership, How Do You Handle Your Relationships with Friends?

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When you become a leader, it exposes who is genuinely for you and who only supported you when you stayed at their level. Some friends will celebrate you. Others will criticize, distance themselves, or resent your success.

Years ago, my employer offered an education reimbursement program that I took advantage of and got my Master’s Degree. Then, I stepped into a new leadership role. When I hosted a celebration several friends who attended told me about another friend who wasn’t there. The absentee friend had told everyone, “She doesn’t deserve success since the company paid for the degree.”

That moment made something very clear to me: not everyone adjusts well when you are successful.

Supportive friends don’t compete with you, punish you for succeeding, or demand insider information. They respect boundaries and your new responsibilities. They help you celebrate and get your brag on!

As the new leader, keeping and building relationships is important. It’s a major part of your new job.

With friends, you’ll need to:

  • Shift what you share and talk about
  • Maintain connection outside work
  • Protect confidentiality and ethics
  • Avoid talking about work the way you used to
  • You’ll need to keep supportive friends who stay in your life with the new rules

How to Handle Friends Who Unfriend You (or Quietly Pull Away)

Some so-called friends will resent your promotion, question your worthiness, or feel threatened. There will always be naysayers. Others may feel you’ve changed. While you may deny you’ve changed and believe it’s just a new job title, keep in mind: You will need to grow and transform with your new leadership opportunity … so change is inevitable.

When friends unfriend you:

  • Accept the shift instead of chasing them
  • Don’t defend your promotion or justify your success
  • Don’t internalize their jealousy or insecurity
  • Stay factual and professional if their criticism spills into the workplace

Remember, you did the work. It may be time to get new friends

Friends You May Need to Unfriend

Friends who rely on external accolades and put you at the mercy of others’ opinions are the ones to release. These types of friendships become liabilities when you become a leader, especially when they:

  • Expect favoritism
  • Demand insider information
  • Pressure you to take their side
  • Gossip or undermine your credibility
  • Disagree with company politics and expect you to change it
  • Make inappropriate comments at your expense
  • Violate ethics or ask you to overlook their behavior

Remember, if you support a friend who has violated ethical issues, management will no longer trust you to do the right things. This can be career-killing now and in the future.

Also, when a friend becomes toxic or misaligned with your new responsibilities, you may need to step back or walk away entirely. Clinging to old friendships will cause you to lose authority.

How to Handle Your New Role and Your Friends

Lead with boundaries since you are now “company management.”

  • Don’t share confidential information
  • Don’t play favorites
  • Don’t let old loyalties compromise fairness or achieving the intended results

Have the tough conversations by initiating conversations and stop waiting for your “friend” to do so.

  • Don’t ghost them or ignore them
  • Meet outside work
  • Outline what topics are allowed, then, honor that boundary
  • Keep it personal, not professional
  • Don’t become their coach, instead remain their friend

Don’t be afraid to let go and move on when a “friend:”

  • Resents you
  • Gossips about you
  • Pressures you
  • Undermines you
  • Cannot handle your new authority
  • Abuses your friendship (“She’ll tell me… we’re good friends.”)

Moving on will require new friends. Join professional and trade groups. Meet 1:1 with others since it is a great way to develop and build new relationships. This process will lessen the emotional need to hang on to old friendships that have moved on without you.

Leadership changes relationships. Some friends rise with you. Some fall away. Some you must release to protect your credibility, ethics, and authority.

As you move forward, get the advice and support you need. Hire an executive coach. This is critical because leaders are responsible for building and maintaining relationships. The right coach provides clarity, confidence, and guidance as you navigate new expectations, shift relationships (including friendships), and accept the realities of leadership.

Note: When your friend receives a new job, be sure to:

  • Congratulate your friend when something good happens
  • Not hold a grudge
  • Remember, life is not a competition

©Jeannette Seibly 2026 All Rights Reserved

Jeannette Seibly is a Talent Advisor, Leadership Results Coach, and Business Author with over 33 years of experience guiding people to empower themselves, transforming workplaces into places that work, and shaping leaders who truly lead.

If you’re ready to strengthen your leadership and develop and build new and strong relationships with confidence, contact me. Let’s talk about your next steps.

Strategies that Decrease Stress for Type A Results Producers

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Type A leaders rarely name their emotions, allow themselves to be vulnerable, and believe showing authenticity is risky. When your mindset overrides your stress and frustration, burnout follows. Yes, you get things done, often at a high level, but the cost can land on your team, peers, customers, and the company … while costing you your health and well-being.

Achieve Better Results Without Creating Unnecessary Stress

One small action at a time. Stop pushing, controlling, or manipulating outcomes. Smaller steps may feel slower, but they create healthier, more grounded results for you, your team, and the organization. “Slow is smooth and smooth is fast.” (Navy Seals)

Have tough conversations. Avoidance is a limited mindset. Write out the issue, review it with your executive coach, refine it, practice, and then have the conversation. Leadership requires two-way dialogue for positive results.

Use silence strategically. Not every moment needs noise, talking, or busy-ness. Silence creates space for clarity and better decision-making while reducing your frustrations.

Lead with calm presence. Frenetic energy, especially from a leader, destabilizes people and outcomes. Schedule moments throughout the day to breathe. In the evening, carve out time for yourself and do something you love (watch a movie, read, connect with others).

Rest and nourish your body. A healthy leader creates a healthy culture at work and at home. When you achieve your results — and you will — you’ll be able to enjoy them.

Practice mindfulness. When faced with a difficult challenge, breathe: one technique is to inhale for 10 counts, exhale for 10 counts, and repeat three times. This is a great reset before reacting.

Pause before speaking. This signals respect, helps others feel heard, and keeps you from cutting people off or missing their point of view. Build from others’ ideas and perspectives for stronger results. Listening intentionally reduces your stress, and others too, since they feel heard and valued.

Truly listen. Talking over people, controlling the conversation, or being dismissive erodes trust. Listen fully, build solutions, implement, and check progress frequently to ensure the best outcome.

Self-promotion with balance. Being clear about your accomplishments builds your voice and presence in any room, even when you remain silent. Humble-bragging and over-bragging diminishes credibility.

Acknowledge your people. Praise individuals and the team as you go. “Please” and “thank you” still matter and strengthens relationships.

© Jeannette Seibly 2026 All Rights Reserved

Jeannette Seibly is a Leadership Results Coach, Talent Advisor, and Business Author with 33 years of experience activating greatness in leaders and companies. She delivers practical coaching and solutions that elevate performance today, build legacies that stand the test of time, and support people in empowering themselves to lead with clarity and impact.

IMPORTANT NOTE for Type A Leaders: Contact me to get started with the PXT Select® assessment. This state‑of‑the‑art tool delivers clear insight into how you’re perceived in the workplace, and its leadership report pinpoints your strengths, flags potential challenges, and provides targeted coaching strategies you can put into action immediately to elevate your effectiveness.

Feeling the stress and plowing through it anyway, only makes it worse. Slow down, breathe, listen, and include others working on projects or solutions. Reach out to delve deeper into solutions that will work for you and your team.

When Employees Refuse to Be Satisfied or Communicate

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Some employees, paid or volunteer, refuse to be satisfied. They’re never happy, something is always wrong, and they blame others for their frustrations. The key resolve? Acknowledge you cannot fix what they refuse to own or communicate about. And, if necessary, employment law will determine how and when to let them go.

The Real Issue Often Isn’t Obvious

Many employees, contractors, or volunteers avoid conversations because they lack the skills, confidence, or willingness to talk things out. Leaders avoid tough conversations for the same reasons. When both sides avoid the conversations that need to happen, resentment grows, stories get created, reasons multiply, and the situation spirals into a no‑win cycle for everyone involved.

Leadership isn’t about fixing people. It’s about creating the conditions for clarity, accountability, and growth. But beware, your ego may be doing the talking and thinking. Self‑reflection is required.

When employees are not satisfied, it can show up as:

  • Hiding behind emails and texts instead of talking
  • Reacting without facts
  • Responding emotionally to questions
  • Being triggered by small things
  • Being a victim
  • Needing to be right
  • Thinking everyone is against them

When leaders encounter these behaviors, it’s crucial to act, determine the real issue, and whether or not you can resolve it.

Good Intentions Aren’t Enough

Some employees (W2 or 1099) or volunteers genuinely want to do well, but they’re never satisfied. They’re unhappy, allow their skepticism free rein, blame others, and drain the team. Here’s what must be in place before you decide whether to keep them or let them go.

1. Job Fit. According to multiple studies, over 80 percent of people today are in jobs that don’t fit them. When job fit is off, communication breaks down, performance drops, and dissatisfaction skyrockets. Use a qualified job‑fit assessment to determine whether the person is correctly placed in the right role, and identify any coaching you may have overlooked and any adjustments to their job responsibilities.

In the future, when you hire, promote, or transfer someone, use a strategic job‑fit hiring process. When followed, it will reduce dissatisfaction and poor job fit. (Grab your copy of Hire Amazing Employees. Note: An employment attorney bought copies of Hire Amazing Employees for clients struggling with hiring. All but one improved. The one who didn’t? Never read the book.)

For a volunteer, the same principles apply: Ensure they’re in a role that matches their interests, strengths, and available time. Volunteers often say yes out of goodwill, not fit. When the role doesn’t align with who they are, they become frustrated, disengaged, or overly critical, just like an employee in the wrong job.

Have a simple conversation and deep dive into the real reason they volunteered. This conversation will usually clarify whether they’re in the right place, need to be reassigned to a role that better suits them, or it’s time for them to move on.

2. Training. Once you have the right person in place, onboarding and training must begin immediately, preferably before their first day. The right‑fit person appreciates training.

The wrong‑fit person:

  • Takes coaching personally
  • Fears feedback
  • Loathes training
  • Interprets direction as criticism

This should be a sign, not a surprise, when job fit is missing.

3. Communication Skills. Many people today lack strong communication skills. They rely on electronics, emojis, and avoidance. During their primary education years, they never developed the depth and breadth needed to express ideas, resolve upsets, or talk things out. This leads to misunderstandings, assumptions, and unnecessary drama. Provide ongoing training and lead by example.

4. Tough Conversations. Avoiding tough conversations only deepens resentment. Leaders must be willing to talk things out, even when it’s uncomfortable.

Role-play with your executive coach. Prepare. Get grounded. One well‑prepared conversation can shift everything or reveal that nothing will change.

It’s up to you as the leader to initiate and take responsibility for listening and communicating in a manner they can hear. Beware of using manipulation or being manipulated. This is an opportunity for dissatisfaction to decrease or for the person to find other opportunities.

5. Let Them Go. If you’ve had the conversations and it’s still not working, and the issue is not harassment or discrimination, it may be time to let them go.

If harassment or discrimination is involved, you must address it immediately with your attorney or HR and document everything.

Letting someone go isn’t failure. It’s leadership.

Leadership Requires Clarity and Courage

Leadership is about creating the conditions for clarity, accountability, and growth. When someone refuses to communicate, take responsibility, or participate in solutions, it negatively impacts the entire team. Strong leaders recognize when they’ve done their part and when it’s time to make a decisive, responsible choice for the health of their organization.

© Jeannette Seibly 2026 All Rights Reserved

Jeannette Seibly is a Talent Advisor, Leadership Results Coach, and Business Author with over 33 years of experience guiding people to empower themselves, transforming workplaces into places that work, and shaping leaders who truly lead.

Review your team this week to identify where job fit, communication gaps, or unresolved issues are creating friction. Then take one decisive step: have the tough conversation, adjust a role, provide training, or reassign or release someone who is not a match. Leadership requires action. Contact me to address difficult concerns and move your team forward.

Are You Ready to Deliver Real Results that Contribute to Your Legacy?

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2026 is right around the corner. As you review your 2025 results, ask yourself: are you energized by progress, weighed down by fear, or clinging to excuses and hope?

Now is the moment to examine whether your practices are consistent, productive, and truly driving impact. Because by this time next year, you don’t just want to meet commitments, you want to exceed them and leave a legacy that endures.

Remember: supporting your vision is just as vital as achieving it.

7 Tips to Build a Legacy That Endures

  1. Invest in the Right People. Your legacy is built through others. Choose team members who align with your values and mission.
  1. Coach with Purpose. Go beyond performance fixes by asking open-ended questions that spark thinking. Help people grow into leaders who carry forward your vision. And don’t forget to hire your own coach, someone who keeps you out of the weeds and in action. 
  1. Use Technology Wisely. Technology is a powerful support tool, but it cannot create legacy on its own. Tools like AI can amplify your efforts, streamline processes, and provide valuable insights. Yet a lasting legacy is always built on engaging with people and building a positive culture first. When you prioritize relationships, values, and leadership practices, technology shifts from being a crutch to becoming a true multiplier of your impact.
  1. Engage Your Community Regularly. Your legacy thrives when you stay connected. Quarterly conversations with stakeholders ensure relevance and build trust. Sometimes it may feel like you’re repeating yourself, and that’s okay. People have selective hearing and may not catch your message the first few times.
  1. Create Daily Rituals. A personal morning structure matters (whether journaling, listening to a favorite influencer, or sitting in stillness). At work, quick huddles or intentional check-ins build consistency, accountability, and shared ownership of your vision.
  1. Teach the Stories and Details. Legacy lives in the stories we tell. Train your team to understand the why behind the work you do, not just the what.
  1. Celebrate Progress. Recognition sustains momentum. Acknowledge contributions, share wins, and reinforce the values you want carried forward. (Yes—get your brag on!)

© Jeannette Seibly, 2019–2025 All Rights Reserved

Jeannette Seibly is an award-winning Talent Advisor, Leadership Results Coach, and Business Author. For over 33 years, she has guided executives and leaders to achieve remarkable success. Her specialty is helping organizations design legacies of excellence, accountability, and impact.

Want objective practices to strengthen your legacy? Contact me today to make a lasting difference.

Want to Improve Your Results? Improve Your Facilitation Skills

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Leaders who learn to effectively facilitate meetings and groups avoid dominating conversations and improve results. (Note: Oxford Languages define facilitate as: Lead or run (a meeting, discussion, etc.), ensuring that objectives are met and all participants’ opinions are heard.)

When facilitating, many bosses believe they must have all the answers. But they’re neither skilled nor comfortable listening to or generating others’ opinions. Their lack of facilitation skills, speaking skills, and ability to manage a room, virtually or onsite, gets in the way of results.

Become Aware of What No One Will Tell You

Why people won’t tell you the truth:

  • You lack awareness, emotional intelligence, and emotional integrity (See Quick Comparison* below)
  • You don’t feel comfortable telling you what you need to hear
  • Your blind spot is something they can’t quite identify—but they find it annoying
  • You become a “I’m right, you’re wrong” type of person when someone disagrees with you

*Quick Comparison: Emotional Intelligence vs. Emotional Integrity

  • Emotional Intelligence is your ability to recognize and manage emotions—yours and others’.
  • Emotional Integrity is your ability to express emotions honestly and act in alignment with your values.

Signs You Need to Pay Attention To:

  • You over-explain to the point no one is listening
  • You talk when you should be listening
  • You’re always focused on your opinion or point of view (What? You asked for my idea)
  • You’re late, lack preparation, and are disorganized
  • You’re ready to respond as soon as the other person stops talking (or even before), which means you were not listening!

How to Overcome These Limitations:

  • Get Real. Work with an experienced executive coach and use a job fit assessment that provides a leadership overview and recommendations. Objective data plus expert advice can fast-track your results.
  • Be Coachable. Listening and learning are essential when working with others. Many of you reading this may believe you’re a great speaker and facilitator, but consider your audience may disagree.
  • Watch Your Tone. Poorly managed emotions can diminish your results and possibly cost you your job. Develop emotional mastery to avoid triggers.
  • Learn to Listen. Listening to learn (not to comment) helps you master long-winded unfocused conversations and reframe input into something positive. You asked for their input, now honor it and thank them.
  • Include Everyone. Go round-robin (ask for each person’s thoughts, ideas, or opinion). Listen. Use time limits if needed.
  • Come Prepared. Arrive early. Send out agendas 24–48 hours ahead and follow them. Mute phones. Send minutes within 24–48 hours, including tasks to be completed.
  • State Your Point in 10 Words or Less. If you’re long-winded, you’re likely editing mid-sentence or unclear about your point. Get clear. Get focused. Be prepared by writing it down first.

© Jeannette Seibly 2025 All Rights Reserved

Jeannette Seibly is a legacy-driven Talent Advisor, Leadership Results Coach, and Amazon Best-Selling Business Author. For over 33 years, she has empowered thousands of executives and business leaders to achieve sustainable success through strategic hiring, values-based coaching, and intentional leadership development. Her work blends clarity, accountability, and soulful impact—activating performance and purpose at every level.

How to Hire Salespeople Who Actually Sell

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Note: Don’t have time to read the full article? SCROLL to SEE Executive Summary below.

Hiring salespeople is notoriously tricky. Many candidates look the part and talk the talk. But once hired, they fail to deliver needed and intended results. The cost of a bad hire isn’t just financial; it erodes customer trust, team morale, and your bottom line.

The key? Determine their ability to sell before you hire them. Sales managers don’t have magic wands, and “fixing” poor hires rarely works.

Questions that must be answered:

Are they:

  • Able to generate leads?
  • A self-starter or need prodding?
  • A team player?
  • Able to close an opportunity? (Many become hesitant and are afraid of the required “money” conversation.)
  • Fulfilling promises or making unrealistic ones (e.g., the price will never go up)?
  • Following-up and following-through? (Note: This is one of the biggest mistakes salespeople make.)

5 Smart Strategies to Improve Your Selection Process

  1. Use Objective Data. Ditch intuitive Use the Selection Triad and validated job-fit assessments to evaluate prospecting, presenting, and closing skills. Job fit is the #1 predictor of sales success.
  2. Assess Integrity. Use honesty/integrity assessments to uncover omissions and avoid candidates who stretch the truth. Always verify background, education, and accomplishments.
  3. Test Listening Skills. Ask candidates to summarize parts of the interview: “Tell me what you heard.” Great salespeople listen before they sell. Also, check for openness to coaching, “Tell me about a recent mistake. What did you do? What did you do to correct it? Who did you need to talk with?” Beware of someone saying they never make a mistake. (In fact, move on to other candidates.)
  4. Look for Curiosity. Candidates should ask thoughtful questions about your company, product, and culture. If they don’t, they likely lack the drive to uncover client needs.
  5. Observe Presence and Patience. Watch body language. Do they squirm, interrupt, or rush? Sales requires calm confidence and the ability to make prospects feel heard and comfortable.

Top Attributes of Successful Salespeople

  • Coachability: You can’t coach someone into a job they’re not wired for. Remember, you’re hiring for job fit: thinking style, behaviors, and interests must align with the role.
  • Presence: Great salespeople are fully engaged in conversations. Multitasking is a myth and listening is their superpower.
  • Product Mastery: They know what they’re selling and how it works. They immersed themselves in the details; and, as a result, they build trust and prevent buyer’s remorse.
  • Persistence: They follow up consistently, stay visible, and don’t give up. They stay in contact through sharing articles, actively participate in networking (givers gain attitude), and social media.
  • Relationship Building: They treat every prospect and client like a VIP. They follow-through within 24–48 hours to build credibility and loyalty.

©Jeannette Seibly 2016-2025 All Rights Reserved

Jeannette Seibly, an award-winning Talent Advisor, Leadership Results Coach, and Business Author, has guided thousands of executives and business leaders to achieve remarkable success over the past 33 years. Her specialty is delivering innovative solutions for hiring, coaching, and leadership challenges—with excellence and accountability at the core.

When was the last time you stopped long enough to review your sales teams’ skills? You haven’t? It’s time to contact me before the end of 2025!

Would you like a complimentary quick one-page copy of “Sales Manager Coaching Tool: Hire & Develop Salespeople Who Deliver?”

***

Executive Summary: Hiring Salespeople Who Actually Sell

“When you hire the wrong salespeople, your customers and top salespeople leave.”  Jeannette Seibly

The Problem

  • Hiring mistakes erode trust, morale, and profits.
  • Sales managers cannot “fix” poor hires—selection must be right from the start.

5 Smart Strategies

  1. Use Objective Data – Apply the Selection Triad: structured interviews, validated job-fit assessments, integrity tools.
  2. Assess Integrity – Verify honesty, background, and accomplishments.
  3. Test Listening Skills – Great salespeople listen before they sell.
  4. Look for Curiosity – Candidates should ask thoughtful questions.
  5. Observe Presence & Patience – Calm confidence builds trust.

Top Attributes of Successful Salespeople

  • Coachability – You can’t coach someone into a job they’re not wired for.
  • Presence – Fully engaged, listening is a superpower.
  • Product Mastery – Deep knowledge prevents buyer’s remorse.
  • Persistence – Consistent follow-up builds visibility and credibility.
  • Relationship Building – Treat every client like a VIP, follow-through within 24–48 hours.

Hiring salespeople is too costly to get wrong.

Stop relying on intuition—use proven tools and strategies.

Contact Jeannette before the end of 2025 for a complimentary copy of the “Sales Manager Coaching Tool: Hire & Develop Salespeople Who Deliver.”

Jeannette Seibly, award-winning Talent Advisor, Leadership Results Coach, and Business Author, has guided thousands of executives and business leaders to success over the past 33 years. Her specialty is delivering innovative solutions for hiring, coaching, and leadership challenges—with excellence and accountability at the core.

How to Work with an Incompetent Boss

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Working with an incompetent boss is challenging. They can sabotage your efforts while wasting time and money—for you, your team, and the company. This can happen whether you’re working with your direct boss, your boss’s boss, or a boss you don’t report to directly.

Many times, the boss’s incompetence stems from a lack of self-awareness and a failure to understand their impact on others. They often insist everything is done their way—even when their way doesn’t work. The primary reason they are incompetent is they never learned how to work with a team. And they are often resentful when you know a better way to get results and voice them.

The challenge intensifies when the boss is well-liked or has a strong reputation. So—it’s up to you to learn how to work with them because they don’t have to learn to work well with you!

Even though it might be easier for you to take over the boss’s role to get the job done … be careful … their popularity and ego can hurt you and your future career opportunities if not handled with diplomacy.

5 Tips to Work Well with an Incompetent Boss and Keep Your Job

Diplomacy. This is the #1 skill to develop and use rigorously. Being right, egotistical, or gossiping about the boss’s incompetence will not get the job done. And, if you complain, it will come back to bite you.

Instead:

  • Be an ally. (Even if that seems impossible.)
  • Take the boss to lunch to build rapport outside the pressure of the project.
  • Ask non-threatening questions about their background and experience.
  • Ask how the project is coming along.
  • Offer to do one task the boss is complaining about “to help the person out.” Get it done ASAP.
  • Then ask, “How else can I help you?”

Do It Their Way. The biggest fear most incompetent bosses have is that others won’t do it their way. It’s true—you and others won’t. But to gain their trust:

  • Do it their way the first time.
  • Then offer only one suggestion on how it could be done faster or better in the future (e.g., use a dashboard to track progress).
  • Again, only offer one suggestion at a time—then allow it to be their idea!

Bring in a Respected 3rd Party. You may not have the luxury of waiting for the incompetent boss to “get it.” Talk with your company mentor, boss, or external company coach (if available) about how to best handle the issue. However, the right person (not you) should work with the “incompetent boss” and use a qualified job fit assessment focused on leadership attributes that can make a positive difference.

  • Stick with the facts when talking with 3rd
  • Understand others may be unwilling to “rock the boat” since it could negatively impact them.

An aspiring young leader, Stephanie, volunteered to work with Tyler, an executive known for being difficult and blaming others. Stephanie asked her coach for guidance. Armed with insights, she asked Tyler if she could shadow him for a day and learn about his background and job. He was flattered. Over time, they built a good working relationship. When Tyler poorly managed a customer project, Stephanie was able to step up. She relied on their rapport to have a frank but diplomatic conversation. Tyler allowed Stephanie to help him and turn around the results.

This type of diplomacy and curiosity can build trust—even with difficult leaders.

Document. Be proactive:

  • Ask at least twice: “How can I help?” or “What would you like me to do?”
  • Document if you did not get an answer or received push-back.
  • Keep it fact-based—stay away from blame.
  • Share your brags with your boss to keep them apprised, especially since it can show up on your performance appraisal.

When All Else Fails, Let It Go. If you’re deeply committed to doing good work, this will be difficult. You probably have a strong emotional attachment to fulfilling the needs of the project. But when an incompetent boss refuses to budge, you must step back—especially if no one is willing to help facilitate the outcome. If you don’t, you risk developing a bad reputation for “not working well with others.” Ironic, isn’t it?

Working with an incompetent boss is common but does not need to negatively impact your job or career. Many times, the experience elevates your skills and it is positively noticed!

© Jeannette Seibly 2021–2025 All Rights Reserved

Jeannette Seibly, an award-winning Talent Advisor, Leadership Results Coach, and Business Author, has guided thousands of executives and business leaders to achieve remarkable success over the past 33 years. Her specialty is delivering innovative solutions for hiring, coaching, and leadership challenges—with excellence and accountability at the core. How can I help you navigate the ups and downs of working with a difficult boss?

Want to Hire Job Loyalists? First, Evaluate the Costs and Benefits

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Many GenXers and Millennials who have been job hoppers are now looking for an employer for “life.” As an employer and as a ‘job loyalist,’ it’s important to become aware of the costs and benefits of job longevity.

Many GenX and Millennial leaders who have spent their careers job hopping every 3 to 5 years are now seeking to find a home or in other words become a ‘job loyalist.’ A job loyalist is intending to stay, contribute, and construct a legacy with a purposeful role. This shift resembles a trend of job hugging; however, job huggers typically plan to pursue new opportunities once economic or external conditions improve.

Job loyalists aim to find one final employer where they can stay and retire—ideally for 10 to 20 years – from job hopping to job holding. Often, this decision is influenced by family needs, health considerations, or personal life pursuits.

Yet both employers and job loyalists frequently overlook a critical reality: those who crave new and exciting work often possess traits such as independence, unconventional thinking, and a need for new challenges – otherwise they become bored. Also, these same traits can mask leadership blind spots that undermine long-term success and the ability to stay with one employer for a long period of time without developing deeper leadership skills.

In today’s fast-paced environment, companies and leaders must balance experience with fresh perspectives, strategic risk-taking, and cultural adaptability to remain competitive. While job loyalist with deep industry knowledge can provide these insights, companies must ask: Can this job loyalist continue to grow without compromising innovation, agility, or strategic clarity?

Costs of Job Loyalists

Being aware of the following pitfalls can help avoid hiring a job loyalist looking for an interim safe place to land.

  1. Risk Aversion and Complacency. Long tenure can foster comfort over courage. Leaders who once embraced bold change may now avoid disruptive innovation to protect their position.
  2. Stagnation in Decision-Making. Without fresh perspectives, strategic choices may default to legacy thinking rather than future readiness. Leaders may prioritize being liked over being effective.
  3. Reduced Agility. Lifelong roles can slow organizational pivoting. Reassigning or reimagining roles becomes difficult when longevity is the job loyalist’s goal. Top talent, your future leaders, will exit if this occurs.
  4. Saboteur of Evolution. Job loyalists may resist cultural evolution, especially in areas like DEI, tech adoption, or emerging leadership styles. “We’ve always done it this way” becomes a silent saboteur.
  5. Complacency on the Job. Remaining in the same company and similar roles may feel comforting to the job loyalist, but it can quietly erode the agility, innovation, digital literacy, and growth every company needs to thrive.
  6. Former job hoppers—now aspiring job loyalists—once thrived on frequent raises, new titles, and fresh challenges. When promises made by new employers are forgotten, ego and lack of trust may prompt them to start job hopping again.

The Benefits of Keeping Job Loyalists and Future Leaders Engaged

Remember, use a strategic job fit selection system including qualified job fit tools to ensure the quality of hiring (including Boomerangs (rehires)), coaching, and managing.

Create Career Pathways and Career Ladders. Talent bottlenecks can be caused by job loyalists. Provide new career pathways and ladders to prevent career blocks for emerging talent and keep current leaders agile. For example: Rather than relying solely on the traditional career ladder, transition executives into board roles or company-affiliated foundations. This opens up new responsibilities and creates opportunities for rising leaders.

Update Current Workplace Culture. Ensure your workforce prioritizes purpose, flexibility, resilience, idea generation, and growth over permanence. Without this shift, attracting top talent becomes increasingly difficult.

Keep Skills Current. Long-tenured employees may avoid reskilling or adapting to changes in technology, human development, finance, and operations. Job loyalists often prioritize personal comfort over company-wide changes, leading to mismatches between role demands and stakeholder expectations. Make skill adaptation and accountability non-negotiable across the company.

Keep Succession Planning Current. Sudden exits can create leadership vacuums and operational disruption. Never assume someone will always remain in a role—or that the #2 person is ready.

One individual served as the #2 for over a decade. When promoted to #1 after his boss retired, he lacked decision-making and critical thinking experience at the enterprise level. He was fired six months later by the board of directors. As an independent consultant, his lack of tech and leadership skills led to closing his consulting business within a year.

Reframe From Keeping a Lifelong Job to Being a Lifelong Contributor. Instead of anchoring leaders to longevity, companies can:

  • Promote lifelong learning and legacy-building by requiring ongoing management development through symposiums or conferences (e.g., encourage leaders to share ideas and facilitate breakout workshops that activate strategic thinking and peer engagement).
  • Encourage role evolution through horizontal or vertical job expansion to meet new business demands (e.g., lead AI initiatives, spearhead wellness programs, drive goal completion, and transform employee development).
  • Design contribution pathways that honor experience without stifling innovation (e.g., mentoring, college and trade school presentations, onboarding support). Ensure the job loyalists have developed engaging and talent-attracting presentations by requiring public speaking training (this applies to all presenters).

©Jeannette Seibly 2025 All Rights Reserved

Jeannette Seibly, an award-winning Talent Advisor, Leadership Results Coach, and Business Author, has guided thousands of executives and business leaders to achieve remarkable success over the past 33 years. Her specialty is delivering innovative solutions for hiring, coaching, and leadership challenges—with excellence and accountability at the core.

Remember, use a strategic job fit selection system including qualified job fit tools to ensure the quality of hiring (including Boomerangs (rehires)), coaching, and managing.