
In leadership, complacency is a silent disruptor. Complacency is self-satisfaction that ignores or fails to notice problems or dangers. (Merriam Webster) It creeps into companies, stalls momentum, and diminishes influence. Whether leading a team or managing a business, the challenge remains the same: growth demands continuous engagement from you and your team members rather than being self-satisfied and stagnant.
Complacency: The Risk That Goes Unnoticed
Complacency isn’t just about doing the same thing repeatedly — it’s about losing the edge. It’s the moment self-satisfaction turns into assumptions that everyone is engaged because they’re getting the work done, and routines start replacing critical thinking. Leaders who don’t actively challenge themselves or their team members risk missing opportunities. The reality? Complacent leaders often ignore what is in front of them — teams left without direction grow disengaged, mistakes increase, and unnecessary problems get created (e.g., working relationships).
Signs of complacency to watch for:
• Relying on outdated strategies without reevaluating effectiveness (e.g., hiring and selection system)
• Avoiding tough conversations or settling for mediocrity
• Failing to invest in personal and team development to ensure collaboration, and to appreciate and capitalize on differences effectively
When growth stops, so does engagement. A thriving workplace depends on individuals who actively shape direction, question norms, and embrace change. Building and maintaining momentum requires intentional leadership—whether steering a company or guiding a team.
How to Combat Complacency
Breaking out of a complacent mindset requires strategy and self-awareness. Here’s how effective leaders approach the challenge:
1. Stay Curious – Leaders ask questions and seek fresh perspectives. They push past “what’s always worked” and explore new approaches. They use the open-ended question approach to ensure everyone gets the chance to share ideas and acknowledge and learn from mistakes.
2. Create Accountability – Feedback loops keep teams sharp. Honest conversations prevent stagnation and complacency. It requires conducting effective meetings, using true brainstorming methods, and ensuring intended results are achieved more often than not.
3. Encourage Bold Thinking – Innovation comes from challenging assumptions. Leaders cultivate an environment where risk-taking is encouraged. Again, yes, the critical point with staying curious is needing repeating: When you stay curious and use the open-ended question approach will ensure employees are heard without ridicule. This is how valued ideas get expressed, created, and used for the benefit of achieving the intended results.
4. Celebrate Progress, Not Just Outcomes – Recognizing small victories keeps energy high and reinforces momentum, which battles complacency. Learning how to self-promote and encouraging team members to do the same builds confidence and team trust.
Final Thought: Leadership Is a Choice
Leading effectively is an ongoing commitment—not a one-time decision. To combat complacency requires awareness, adaptability, and the courage to push past the comfort zone you’ve created. The key to sustained success? Stay engaged and stay open, and remember, yesterday’s approach will not guarantee tomorrow’s results.
©Jeannette Seibly 2025 All Rights Reserved
Jeannette Seibly, an award-winning Talent Advisor, Leadership Results Coach, and Business Author, specializes in delivering innovative solutions for hiring, coaching, and leadership challenges. Over the past 32 years, she has empowered business owners, executives, and managers to achieve remarkable success. With a steadfast commitment to excellence, Jeannette champions those eager to elevate, expand, and excel in their results.