Hiring Solutions

As busy bosses, we often rely on our gut to determine who to hire and why. We falsely believe our intuitive abilities make us foolproof. Yet we are often wrong and our results suffer, clients stray, miscommunication becomes the norm and team conflicts erupt. And, even more sadly, our key employees often leave!

All of this is preventable.

The truth is, objective data will improve hiring decisions!

Facts will always matter!

Why Do You Often Ignore Facts?

• You’re busy putting out fires and rely solely on resumes to select who to interview. (By the way, 70 percent contain inaccuracies, and we spend less than 6 seconds reviewing each resume.)
• Statistically, 86 percent of the time you’re unable to discern the lies offered by job candidates.
• You believe candidates when they say they want to work for you.
• You believe it’s too expensive to incorporate objective data into your decision-making process.
• You rely mostly on feelings (your gut) about how the candidate looks, talks and interacts. (Remember, the right person will be trainable.)

4 Often-Overlooked Reasons Why Facts Will Always Matter

Your lack of objectivity will cause stress for everyone. In today’s job market, every employee has other alternatives … they can leave.

1.Job Seekers. They are savvier today than ever before, and unemployment is at an all-time low. It’s harder than ever to attract qualified candidates. It costs a lot of time, money and energy to interview people who are not well-suited for the position, or who do not have a real interest in the job or company. Remember, the right job candidate is out there, waiting to be found. Also, job candidates will decline job offers when they don’t trust interviewers to hire the right way. (They think, Where else is this potential boss cutting corners?)

A job candidate is impressed by:

• A clear list of expectations and easy-to-read job descriptions
• Well-prepared and appropriate interview questions
• Well-defined strategic hiring processes coupled with a positive outlook, and
• Qualified job fit assessments used to objectively customize the candidate’s career path: onboarding, coaching, managing and training and development

2.Employees. They are tired of training new people who leave through a revolving door, and of attempting to clean up messes that could have been prevented. So, instead, they update their resumes and reach out to others in their networks. They leave you still hiring the way you’ve always done … by how you feel. They leave you sitting at your desk, frustrated at losing another good person, wishing there had been more money in the budget to keep them. Hint: The No. 1 reason employees leave today is because of their boss, not their paycheck!

3.Customers. They are also tired of training new hires or employees who transferred into positions they don’t fit. I remember calling a company, needing to have a question answered. After I repeated my request a couple of times, I asked the receptionist what else she was doing. I could hear tapping in the background. Her reply: “I’m multi-tasking and typing up a report for my boss.” Needless to say, I did not feel like a valued customer and didn’t get my question answered. I became another lost customer.

4.Vendors. They can be great allies in helping build your company. However, their job and paycheck are dependent on helping as many customers as they can, not training yet another new person who doesn’t have the interest or willingness to do the job. The wrong employee can also hurt long-time vendor relationships by making uninformed decisions about the products and services and by changing agreements, causing chaos throughout the company and hurting customer relationships.

Obtaining objective data is easy. It can also save your own career! Remember, everyone affiliated with your company is depending on you to objectively hire employees based on facts, not on your gut.

©Jeannette Seibly, 2018

Jeannette Seibly is celebrating 25 years as a business coach, advisor and consultant. Are you ignoring facts? Are you aware of how much this is costing your company? Are you willing to make simple and effective changes in your hiring process? First, you have to step up! Check out her website , or contact Jeannette for a free confidential conversation.

Today’s economy is robust. That’s the good news. The challenge is that most qualified people are employed, so it’s becoming more difficult for companies to attract new, qualified employees.

Although there needs to be a focus on hiring new employees, there is not enough focus on keeping the talent you already have. In this employee-driven market, the focus on employee retention must improve to keep great employees and attract qualified new ones.

How to Develop and Keep Great Employees

Training Is Critical:

• Include Everyone. Provide learning and growth opportunities for each and every employee, manager and executive.
• Budget Is Not an Excuse. The reality is, you can’t afford not to promote, coach, manage and train current employees. Budget for, rather than cut, the actual dollar amount available per employee for training, education reimbursement or other internal and external learning opportunities.
• Focus on Soft Skills. While technical skills are important, many times communication, managing people, critical thinking, project management and other soft skills are overlooked. These skills have become more important as younger people take on management roles. To get the most out of the advanced training you provide, make sure employees are ready to for promotion and leadership roles to use it.
• Offer Variety. Digital learning, group interactions and one-on-one sessions are equally important. Include opportunities to role-play…this will reinforce and fine-tune new concepts.
• Library of Resources. When a problem arises (and it will), have a library of online resources and books readily available. Also, provide mentors and coaches to help guide practical applications.
• Include “Why.” Employees today want to know why something is important for them to learn. Don’t skip this step.
• Public Workshops. When it’s not reinforced, new training will only impact people for a day or a week. Debrief and focus on three key points they should develop. While new ideas and methods can make a positive difference, if they’re not effectively introduced, they have the potential of turning a team upside down.
• Cross-training. Employees will develop a broader awareness of how their job impacts their company and customers when they have the experience of working in different departments.

Use Qualified Assessments. This is the best way to broaden employees’ perspectives on how to better communicate, work with team members and manage their work so it doesn’t hinder others’ efforts. It also provides a reality check about why some employees excel at certain work activities but others don’t.

Just-in-Time Coaching. We all have blind spots. A coach can help us uncover them. While internal mentors and coaches can be helpful, an experienced coach from outside the company often provides a broader perspective and customized approach to resolve persistent issues.

Be the Right Boss. A bad boss is cited as the No.1 reason employees leave. Today’s bosses need to be effective people managers.  While they tell everyone they like working with people, it would be detrimental to their future career opportunities to admit they don’t like managing them. Create different career ladders that include management and non-management roles, along with a commensurate pay scale.

Flexibility Is Important. Most employees value a flexible work schedule, opportunities to work from home and other work/life balance options. These are often more important than a pay increase or a new job title. Some would actually take a small reduction in pay if they could work fewer hours and be able to travel, participate in humanitarian work or spend time on their side gig or with family.

Appreciation. Take time daily to acknowledge and thank employees for their work efforts. It shows you value their contribution, and it goes a long way toward employee retention.

Focus on developing and keeping great employees. It will improve the company’s culture, increase employee retention and attract new, qualified talent.

©Jeannette Seibly, 2018

Need a speaker or facilitator to successfully address company issues? What conflicts have you been ignoring that need to be resolved for a successful 2018? Contact Jeannette Seibly. She will provide confidential, laser-focused coaching that works! 

Jeannette Seibly has been called a catalyst. She is celebrating 25 years as a business coach, advisor and consultant who guides her clients to achieve unprecedented results. Are you ready to focus on employee retention? Are you willing to make simple and effective changes? Check out her website , or contact Jeannette for a free confidential conversation.

Many of us create goals to either check off a box for our bosses or to make a positive difference for ourselves and others. Yet regardless of why we have created the goal, it requires:

• -Commitment
• -A vision BIG enough to get everyone on board
• -Focused action to create and sustain momentum

Momentum is not like gravity, always there regardless of what we do, say or think about it. While momentum is readily available, it requires commitment to achieve BIG goals and taking focused actions steps over time. It’s not about waiting for the right moment, right team or right amount of money.

The reason momentum can be hard to create is that many people are risk averse. Yes, they want to achieve their goals financially, personally and professionally. But they are fearful of stepping outside their proverbial comfort zone. After their goals have been created, many times their initial excitement and momentum wanes, and so do they. Get into focused action early. Do not wait.

Create Momentum Now

(Note: This article assumes that you have created true goals that are BIG, with a focused action plan and the right team committed to getting outside their comfort zones. If not, I would recommend hiring an experienced facilitator to get you on the right path now, before the struggle irrevocably hinders fulfillment of the goal.)

Assemble the Right Team. Assembling the right team is critical to achieving a BIG goal. It requires going beyond what people agree to do now. Ask if they have the interest and long-term willingness to support the project to the end. This is often a question people will say yes to but fail to fulfill. Use a qualified assessment to take the mystery out of whether or not they can and will contribute to the BIG goal.

Manage and Coach for Solutions. A common mistake leaders make is micromanaging individual efforts when team members become stuck. Instead, encourage them to talk out issues with other team members to resolve the problem, not create a conspiracy as to why the project won’t work.

Take Focused Actions. The No. 1 saboteur in any project is when busyness is used as an excuse for giving up. Here’s a secret: Taking the right focused action steps will create new skills and confidence … not the feeling of more work! When obstacles occur (and they will), true brainstorming, resourcefulness and initiative are required. Then, immediately take focused action steps. (This is not the time to change the BIG goal!)

Delegate to the Best Person. Stop attempting to do everything yourself. Trust your team members. Delegate a task or portion of the project to the right person (e.g., give the financial analysis portion of the project to the person who has the skills and interests to get it done). Utilize qualified assessments to understand each person’s best role on the team.

Stay in Communication. Stay in weekly communication. Face-to-face conversations and electronic updates keep the momentum moving forward. It’s harder to hide out on a team call when you’re specifically asked for updates. When problems or excuses arise, have a couple of team members or a vetted, qualified outside resource work together to resolve it (it’s best not to use the whole team – it slows the momentum).

Get Objective Outside Feedback. Talk about the components of the action plan with a small, select group of mentors and your business coach. (Don’t forget to use a nondisclosure agreement [NDA] for people outside the company.)  Listen respectfully to alternatives or points missed. Remember, you asked for their input, and often, seasoned experts offer the greatest insights.

Manage Self-Talk. Your internal mental chatter and word choices when talking about others make a significant impact on fulfilling the BIG goal. Remember, each and every person’s contribution is important. To keep everyone aware of what they have provided and what others have accomplished, use “It’s Time to Brag! Business Edition” to create and share Brag! statements.

You will fulfill the BIG goal if you take the right focused action steps to create and sustain momentum.

©Jeannette Seibly, 2018

What conflicts are you blind to that need to be resolved for a successful 2018? Hire Jeannette Seibly as a speaker or facilitator to successfully address company issues. She will provide confidential, laser-focused coaching that gets results! 

Jeannette Seibly has been called a catalyst. She is celebrating 25 years as a business coach, advisor and consultant who guides her clients to achieve unprecedented results. Are you ready to challenge your status quo? Are you willing to make simple and effective changes? Check out her website , or contact Jeannette for a free confidential conversation.