Optimize Human Performance

Be a Bold-Committed Listener Who Achieves Stellar Results

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“The #1 quality people remember about their bosses is the feeling of being heard and valued.” Jeannette Seibly

Mastering the art of being a bold, committed listener is not just impressive, it’s a game-changer in your role as a boss and leader. This skill doesn’t go unnoticed. It empowers you to create an environment where team members, customers, and even your bosses can express themselves freely, without fear of you becoming defensive or offended. They feel truly heard and valued, which is a powerful tool in your leadership arsenal.

As a bold listener, you hold the key to unlocking your team’s potential. You can turn a problematic situation, conflict, or poor performance into a positive outcome. Often, the solution is right there, waiting to be heard. By simply listening, you empower your team to find their own solutions, boosting their confidence and satisfaction in their contributions.

Being a bold, committed listener isn’t hard, but it takes your willingness to listen, especially when you don’t want to hear what is said.

How to Be a Bold, Committed Listener Who Values Others

Identify Your Biases. Identifying and acknowledging your biases, snap judgments, and instant assessments about others is essential to becoming a committed listener. (Yes, we ALL have them.) We all have biases, and it’s important to be aware and set them aside when listening to others. This self-awareness is a crucial aspect of effective communication and understanding.

Encourage Face-to-Face Conversations, either on-site or via online conferencing. Relying on emails or texts will cause miscommunication, and people (including you) will not feel heard. Poor communication is often due to reliance on emojis, misused jargon, inability to articulate true thoughts and feelings, and abbreviations.

Be Present. Do not drive while having a conversation! I cannot say this enough: multi-tasking is a myth. (If you don’t believe me, use a search engine to read about how the brain is wired.) Set aside electronic distractions and anything else that distracts your attention, including internal mental chatter!

Choose Your Words. Be responsible for the words you use when responding to others. Labeling people never goes well and can be offensive. One of the most common labels right now is “narcissist.” Encourage others using these labels to “use their words” to describe their issues and concerns instead of using labels or catch-all phrases.

Silence is Golden. Allow others to use you as a sounding board, which is part of your job as a boss and leader. Ask open-ended questions to direct the conversation and guide them to find the answers for themselves.

Tell Stories. People love stories when they are brief and on-point in the conversation. A well-told story will be what the person will remember for a very long time. Note: Keep the people’s names and other identifiers confidential.

Celebrate Unrecognized Achievements. Too often, people downplay what they’ve accomplished. Be the type of leader who not only hears the successes but also says, “Congrats!”

©Jeannette Seibly 2024 All Rights Reserved

Jeannette Seibly is a Talent Advisor/Leadership Results Coach with over 31 years of practical experience guiding leaders and bosses to improve their hiring, coaching, and managing practices and produce amazing results! And yes, achieving business success always starts with having the right people in the right jobs! She has been an Authorized PXT Select® Partner for over 32 years. Contact Jeannette to learn more about these state-of-the-art job-fit assessment tools or how to coach and manage your people to achieve incredible results.

A note from Jeannette: Being a bold, committed listener can turn a problematic situation, conflict, or poor performance into a positive outcome. But it takes your willingness to listen, especially when you don’t want to hear what is said. Are you having challenges listening to others? Let’s talk now—before it’s too late. Contact me!

Now is the time to get into focused action! Are there days you dread doing what is needed to manage your people, projects, and team’s financial performance? You’re not alone! Everyone has those days! But continuing to hide behind excuses only hurts you and your future promotability. I have extensive experience and wisdom guiding bosses and leaders to hire, coach, and manage their teams successfully – this includes getting you out of the way and working with and through people effectively to achieve the results required. Contact me to learn more about my in-depth, one-on-one, customized coaching programs.

Do You Focus on Workability?

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“Workability in a project, situation, or relationship allows for opportunities to achieve intended results.” Jeannette Seibly

Today, our focus often gravitates towards the ‘ideal’ of our goals and dreams. However, we overlook the crucial element of workability and the practicality required to achieve them. Instead of waiting for the perfect moment, let’s focus on working smarter, not harder – step-by-step.

All leaders and bosses today are busy pursuing their goals and the goals of their business or company. However, when we become too fixated on the big picture, the crucial details often get overlooked. This can lead to avoidable problems that hinder our progress and even damage our reputation.

Tips to Create Workability

  1. It Requires a Team. Don’t try to do what you don’t do well. Hiring the right team is essential to achieving the desired results. It starts with following a strategic job fit system to ensure the right person is in the right position on the team!
  2. Honor Financial Obligations. Years ago, I met a self-proclaimed enlightened business owner who claimed he had a million-dollar business. But he kept his financials in a shoebox. Hiding important details will hurt you and have others question your credibility. Schedule time weekly to keep your A/R, A/P, and taxes up-to-date and paid. Remember, the IRS doesn’t care about your excuses.
  3. Trust Others to Get the Work Done. Complaining about how others do their work limits creativity and innovation; it does not make a difference in achieving results. #1—Stop micromanaging since you’ve not done the work and don’t know the details involved. #2—Hire for job fit to ensure they have the interest and willingness to do the work as it needs to be done.
  4. Honor Feedback. Instead of being defensive when unsolicited comments are made, lean in and learn more.
  5. Focus on Integrity. Cutting corners, overlooking quality concerns, not proofing documents, and ignoring safety precautions will get you in trouble and hinder workability. This is because your team has to work around you, often with less-than-stellar results. For example, reading the fine print is required, and having a good business attorney review documents before signing them is essential!
  6. Hire a Coach. I know, I say this often! “Every successful leader has a coach!” The right coach guides you through the details and offers alternatives, regardless of your feelings. The coach also helps you organize your goals, so you have time to live a healthy lifestyle simultaneously.
  7. Express Gratitude. Appreciate what you have and express it instead of focusing on what you don’t. This will make you a more accessible leader and person to work and live with! Your family and employees will appreciate this more than you imagine… along with your cat and dog!
  8. Stay Connected. Schedule 1:1 and group time with the people in your life. Put away electronics, and don’t allow other distractions to get in the way. Remember, there will always be high and low points in life. Your relationships will help you through both if you prioritize the time now.

©Jeannette Seibly 2022-2024 All Rights Reserved

Jeannette Seibly is a Talent Advisor/Leadership Results Coach with over 31 years of practical experience guiding leaders and bosses to improve their hiring, coaching, and managing practices and produce amazing results! And yes, achieving business success always starts with having the right people in the right jobs! She has been an Authorized PXT Select® Partner for over 32 years. Contact Jeannette to learn more about these state-of-the-art job-fit assessment tools or how to coach and manage your people to achieve incredible results.

A note from Jeannette: Due to the many demands on leaders and bosses today, it’s important to create a workplace culture (home and office) of workability. It supports achieving goals faster and more effectively. Are you having challenges getting everyone on the same page? Let’s talk now—before it’s too late. Contact me!

Now is the time to get into focused action! Are there days you dread doing what is needed to manage your people, projects, and team’s financial performance? You’re not alone! Everyone has those days! But continuing to hide behind excuses only hurts you and your future promotability. I have extensive experience and wisdom guiding bosses and leaders to hire, coach, and manage their teams successfully – this includes getting you out of the way and working with and through people effectively to achieve the results required. Contact me to learn more about my in-depth, one-on-one, customized coaching programs.

This book (“Hire Amazing Employees“) by Nancy Schick, NY Employment Attorney and Mediator, can help you improve your hiring process. I met Jeannette Seibly a few months ago In this Together Round Table, where I also learned about her book, Hire Amazing Employees. Since my clients frequently struggle with this task, I bought myself a copy and gave several as gifts. The book contains many helpful tips for avoiding the impact of hiring errors. Read the full testimonial here.

Can Mistakes Be Resolved?

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“Saying, ‘I apologize’ is easy – but if you don’t take responsibility for what you say or do, the apology is meaningless.” Jeannette Seibly

While the answer is “yes,” too many bosses and leaders derail their careers when they make mistakes, experience failure, or find themselves in conflict. Then, to make matters worse, they attempt to rectify it too quickly, lie about it, or fail to take responsibility by blaming others or the situation.

Remember, the same mindset that created the problem should not be used to solve it—it will only make it worse.

Have you:

  • Used a disrespectful tone of voice or become upset with your boss when s/he is critical of your work? Or the work of your team?
  • Lost your patience with a customer or team member? As a result, do they now refuse to work with you?
  • Offered inappropriate or incorrect solutions and then denied doing so? As a result, your co-workers are upset and want you fired.
  • Used microaggressions (e.g., men are more intelligent than women) when talking with your team. Result? They are offended.
  • Been given feedback by your boss or team, and you were defensive and rude?

While these may sound extreme, too often, you have done a version of them. (We all have.) When these issues occur, you can derail your career or job promotion opportunities without knowing it!

How to Resolve Avoidable Mistakes

Pause and Breathe. Mindfulness is important. Say to yourself, “I will work through this and get the help I need to improve.” Now, take action to resolve your mistake, failure, or conflict.

Contact Your Executive Coach as soon as possible before you make the mistake, failure, or conflict worse. Complete the “What Worked? / What Didn’t Work?” exercise to provide objective insights.

Take Responsibility. After devising a plan with your coach, talk with your boss. Map out who, what, when, where, and why it needs to be done. Remember, “hoping the issue will go away” is a strategy for failure! This is a golden opportunity for you to be the boss and leader who can make a positive difference – failure to do so will result in irrevocable loss of trust.

Apologize. Offering apologies will be the next thing to do. Saying, “I apologize” is easy.  But your apology must be genuine so your boss, co-workers, team members, and customers can hear you! While these two words seem simple, you may resist saying them! Remember, pay now by taking responsibility or later when you’ve been fired.

Do It! Enough talking about it. Get into action. Be willing to dance (be flexible) in the conversation—remember, the actual discussion will be different than the conversation you mapped out in your head. Listening to their concerns can turn around their negative feelings towards you and get you on the right track. Yes, you must take the time and offer the patience to solve the mistake, failure, or conflict. Remember, keep talking to your executive coach throughout the process.

©Jeannette Seibly 2024 All Rights Reserved

Jeannette Seibly is a Talent Advisor/Leadership Results Coach with over 31 years of practical experience guiding leaders and bosses to improve their hiring, coaching, and managing practices and produce amazing results! And yes, achieving business success always starts with having the right people in the right jobs! She has been an Authorized PXT Select® Partner for over 32 years. Contact Jeannette to learn more about these state-of-the-art job-fit assessment tools or how to coach and manage your people to achieve incredible results.

A note from Jeannette: Mistakes, failures, and conflicts can be resolved if you’re willing to do the work and get into action. But if you act too quickly, depending on the problem, it will only make it worse. If this has happened to you recently, now is the time to talk it out using my 31+ years of leadership and management issues to resolve it — before it’s too late. Contact me now!

Now is the time to get into focused action! Are there days you dread doing what is needed to manage your people, projects, and team’s financial performance? You’re not alone! Everyone has those days! But continuing to hide behind excuses only hurts you and your future promotability. I have extensive experience and wisdom guiding bosses and leaders to hire, coach, and manage their teams successfully – this includes getting you out of the way and working with and through people effectively to achieve the results required. Contact me to learn more about my in-depth, one-on-one, customized coaching programs.

This book (“Hire Amazing Employees“) by Nancy Schick, NY Employment Attorney and Mediator, can help you improve your hiring process. I met Jeannette Seibly a few months ago In this Together Round Table, where I also learned about her book, Hire Amazing Employees. Since my clients frequently struggle with this task, I bought myself a copy and gave several as gifts. The book contains many helpful tips for avoiding the impact of hiring errors. Read the full testimonial here.

Are You Using Your Talents Effectively?

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“When we attempt to mimic others we ignore our own unique talents.” Jeannette Seibly

Many would respond by saying, “sort of.” Or, “I guess.” Or, “I don’t know.”

The challenge? Many people today are unaware of their talents, gifts, and natural abilities! This includes everyone at every level in a business, nonprofit, entrepreneurship, or other workplace.

And, as a result, do not develop the skills and strengths necessary to support these natural talents. Instead, they waste time wishing for, being frustrated by, and being jealous of others’ successes, instead of cultivating their own talents to achieve their own successes!

Talents are natural abilities that someone is born with, while skills are learned abilities that come from practice and experience. Upwork

A financial planner worked hard to become a Certified Financial Planner (CFP) and accomplished her goal. She commented, “If someone studied that hard to become a CFP, they must be in the right job.”

Sadly, no. People can achieve degrees and certifications because they must keep their jobs or be eligible for promotions. Or it is due to parental or others’ expectations that they do so. Or because their friends or people on social media said it was the best career choice! (It may have been for that person – but not for you.)

The truth is if you want to grow in your career and life, focus on developing your unique talents, gifts, and strengths to pursue your goals. But first, ensure the goals you are pursuing honor you!

How to Honor Your Talents

It’s essential to identify your natural talents and strengths through:

Self-Reflection: Ask yourself what activities, tasks, projects, classes, and interactions give you joy and satisfaction. They usually feel engaging and fulfilling, and time passes very quickly. You want more of them.

Example: If you love crafting, gardening, or coding, ensure your job or hobbies include a creative outlet!

Feedback from Others: Talk to friends, family, co-workers, mentors, and bosses who know you well. They can provide insights into your strengths and talents that you might need to be made aware of. But don’t buy into everything they tell you since their advice may be more of a reflection of how they achieved their success.

Example: Years ago, a CFO asked if I would work for him in his department. I said, “Thank you, no.” While I have excellent math skills, crunching financials wouldn’t use my talents or support my interests. Just because you’re good at something doesn’t mean it’s the career path for you.

Job Fit Assessment:

  1. Take a job-fit assessment that provides objective data: occupational interests, thinking style, and core behaviors.
  2. Review your strengths with an executive coach.
  3. Beware of myths that often get in the way of recognizing your talents.

Examples of Myths:

  • Buying a franchise is easy and guarantees you success. The reality? Too many people buy a franchise and fail. Why? They are uncoachable and think they know how to run a well-established brand better! (Hint: Their thinking style, need to be creative, and/or do it their way got in the way.)
  • I’m good at math, so I should be an accountant, engineer, or financial planner. Too many people believe this, and what is often overlooked is that they don’t have the interest to do that type of work. (Hint: There are so many occupations that require logical thinking and the ability to use numbers and metrics; don’t narrow your options!)
  • I’d love my job if I had the right boss. That is categorically incorrect! (Hint: If you don’t enjoy your job responsibilities and fail to use your talents, it won’t matter who your boss is or how much you like them.)

Example of Honoring Your Talent: A woman worked hard to graduate as an engineer because her parents and teachers believed it was “the right career” for her. When she received her degree and got her job, she quit two months later. In a moment of insight, she realized she needed to follow her true passion and got a position in human resources where she could work with people daily.

Recognizing Moments of Being in the Zone: Reflect on times when you’ve been so involved in an activity that you lost track of time. These moments can indicate a natural talent, skill, and interest. Look specifically at what you enjoy about the task or project. What is the best way to incorporate this into your current or future job aspirations?

Example: Auto, bike, or computer repair. Working with your hands is a valued talent that pays very well.

Exploring Your Passions: Your passions can often lead you to your natural talents. Think about what excites you and how you can pursue those interests further. Talking with a career coach or executive coach can also be very helpful.

Example: You are great at attracting money for your favorite animal shelter. What would it take to do this full-time or in other nonprofits?

©Jeannette Seibly 2024-2025 All Rights Reserved

Jeannette Seibly, an award-winning Talent Advisor, Leadership Results Coach, and Business Author, boasts over 32 years of hands-on experience. Her expertise helps leaders and bosses refine their hiring, coaching, and management practices to achieve their intended results. Along the journey, she has guided the creation of three millionaires and numerous six-figure earners, all while guiding those ready to elevate their game to new heights.

 

Want to Improve Your Leadership? Ask Open-Ended Questions!

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“A good boss or leader asks open-ended questions and listens to the responses!” Jeannette Seibly

Good leaders ask open-ended questions. Then, they listen to the responses and use the feedback proactively! This leadership skill is critical to unleashing your team’s power and generating the solutions needed to resolve problems.

In my recent article, How to Ask the Right Questions to Achieve Results, I outlined how to ask questions. In this article, we’re focusing on encouraging conversations and discussions by asking open-ended questions.

We’re not wired to ask open-ended questions, and this limits our results. When you use open-ended questions and have at least three questions ready to keep your team talking, it’s amazing what you can learn and the new ideas that are generated, especially when the team or conversation is stuck (e.g., circular logic, same-old excuses, stories, and ideas).

(Hint to get started: Create a “cheat sheet” by writing down the open-ended questions listed below. Keep this with you for every phone call, sales call, interview, etc. As you start conversations, pay attention to whether or not you’re using an open-ended question. If you’re not using open-ended questions, a lot of information, insights, and sales opportunities will be left undiscovered. Remember, like any new skill, this takes practice!)

If you’re not asking open-ended questions, you’re limiting solutions, new ideas, and resolving issues because when employees feel valued and heard, they work harder to get problems resolved and are willing to talk out ideas!

What are open-ended questions?

  • Cannot be answered with a yes or no
  • Cannot be answered with one-word responses
  • Do not have pre-defined answers
  • Allows team members to provide insights that have not been considered
  • Promotes in-depth discussions
  • Energizes conversations and meetings

Incorporating open-ended questions allows your team members and others to elaborate and share their ideas, thoughts, and feelings.

How to begin asking open-ended questions:

Start with: Who, What, When, Where, Why, and How type questions. Using these words at the beginning of a question will open up opportunities for others to respond.

Examples:  

  • Who should be involved and why?
  • What are the hidden costs of this idea?
  • When is a good time to start, and why?
  • Where are good places to host this event?
  • Why is this important?
  • How do you propose we move forward?

This method works well during brainstorming, offering feedback, job interviews, or generating new ideas when the team is stuck.

Other ways to start open-ended questions:

  • Tell me about …
  • Please describe …

Where you can use open-ended questions (remember to listen):

Hint: You can use them EVERYWHERE!

More specifically:

  • Job Interviews: Asking open-ended questions during job interviews can give you insights into candidates’ skills and personalities.
  • Meetings to Debrief or Provide Feedback: Participants feel more open to providing important information when open-ended questions are asked.
  • Social Get-Togethers: When meeting others, ask open-ended questions to begin a conversation. “Why do you enjoy this xxx?”
  • Networking Events: Asking open-ended questions encourages others to share their experiences, interests, and other tidbits of information. “What brought you to this event?” (Works exceptionally well if you are an introvert or talking with a shy person.)
  • Sales Calls: Going beyond the yes or no responses, you can uncover the hidden elements needed to help the client and close the deal.
  • Brainstorming or Idea Generating Sessions: Open-ended questions open opinions, thoughts, and other creative gems.
  • Resolving Team Conflicts: These can be tricky. It’s important to be non-accusatory and listen critically. First, ask: “Tell me about what you believe is the #1 issue.” Then, ask, “Why is this important?” (Note: Be responsible for using “why” to begin the conversation, and use it after they’ve shared their concerns.)

Remember, asking open-ended questions invites better conversations and provides more fulfilling interactions. So, go ahead and embrace the art of asking open-ended questions! What would you have to lose?

©Jeannette Seibly 2024 All Rights Reserved

Jeannette Seibly is a Talent Advisor/Leadership Results Coach with over 31 years of experience guiding leaders and bosses to improve their hiring, coaching, and managing practices and produce amazing results! And yes, achieving business success always starts with having the right people in the right jobs! She has been an Authorized PXT Select Partner for over 31 years. Contact Jeannette to learn more about this state-of-the-art job-fit assessment tool or how to coach and manage your people to achieve extraordinary results.

A note from Jeannette: Asking open-ended questions is a skill most bosses and leaders need to use. Why? It takes time. Yet, the truth is … it takes less time to find out now (aka pay now or pay later). Want to become an influential boss or leader? Get on the fast track by tapping into my 31++ years of experience in developing them! Contact me now with your questions!

What could you accomplish by unleashing your inner leader now? Are there days you dread managing people, projects, and your team’s financial performance? You’re not alone! Everyone has their blind spots! NOW is the time to get the guidance you need to make the right changes for 2024. I have extensive experience and wisdom guiding bosses and leaders to hire, coach, and manage their teams successfully. The bonus is that they achieve unprecedented results. Contact me to learn more about my in-depth, one-on-one, customized coaching programs.

 

Being In the Driver’s Seat Is Required to Navigate for Results

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“Bosses and leaders need to navigate to achieve results rather than settle for mediocrity.” Jeannette Seibly

Too many articles talk about navigating for results but not how to put yourself in the driver’s seat to achieve them.

I’ve led many new projects or projects requiring new results (e.g., increasing attendance, financial revenues, etc.). Every time, there were many bumps along the way in the form of naysayers, economic challenges, and team conflict. But I learned how to stay in the driver’s seat, even though periodically I wanted to bail! Instead, I worked through my uncomfortableness, relied on team counsel, and kept everyone on the same page. The accomplishment? We did it! We won! We celebrated!

In last week’s article, I discussed Are You Driving Your Results?

The question I received was, “How do I put myself in the driver’s seat in the first place?” It’s an interesting question that is seldom asked.

The answer: It’s a conscious mindset of making the decision and commitment to be the driver and set up yourself and your team to win!

How Do You Drive Results Without Being Pushed into the Passenger Seat?

Be Uncomfortable. When you feel uncomfortable today, it’s easy to use that as your excuse and get off track. Many times, you do it covertly and allow your fears to dominate. The problem? You give up the driver’s seat and the opportunity to learn the skills necessary to acquire the experience! In the book Hidden Potential, Adam Grant talks about how people acknowledge their uncomfortableness as they begin a project and work through the discomfort to become highly proficient and achieve unprecedented results.

What is the reality for you as a boss and leader?

Be Willing to Participate. Too many want to sit back and observe and not participate in the creation process, managing differing opinions, and the ups and downs of getting and keeping everyone on the same page (hint: this is an ongoing process – not an “I did it once and now I’m done.”). The problem? Once you’ve given up the driver’s seat (to observe), it isn’t easy to get it back and steer towards the intended results!

Find Counsel. Asking for help is different than looking for advice on social media or asking all of your co-workers for their ideas. Hire an experienced executive coach who provides counsel by listening and guiding. Just because you’re in the driver’s seat doesn’t mean you have the experience to move a team from start to finish without challenges and have everyone satisfied with the results.

To keep everyone on the same page and moving forward:

  • Share your experience in working through past challenges.
  • Speak with the end result in mind.
  • Be open to brainstorming new ideas when the current ones are not working.
  • Acknowledge initiatives and steps taken by team members, individually and as a group.
  • Be authentic, and know you don’t have all the answers!

Being open to new ideas is how you stay in the driver’s seat and make a positive difference. An experienced executive coach will keep you thinking as the driver.

Celebrate! Too many drivers forget to honor their team members individually and as a group. Or, only do so if there is a win! It’s important to remember that even a failure can provide positive learning opportunities. Conduct a group debrief of What Worked? / What Didn’t Work? Celebrate. Create brags! The process honors you as the driver and your team members, too!

©Jeannette Seibly 2024 All Rights Reserved

Jeannette Seibly is a Talent Advisor/Leadership Results Coach with over 31 years of experience guiding leaders and bosses to improve their hiring, coaching, and managing practices and produce amazing results! And yes, achieving business success always starts with having the right people in the right jobs! She has been an Authorized PXT Select Partner for over 31 years. Contact Jeannette to learn more about this state-of-the-art job-fit assessment tool or how to coach and manage your people to achieve extraordinary results.

A note from Jeannette: How do you put yourself in the driver’s seat? It’s not hard, but it requires a conscious mindset to decide and commit to being the driver, especially when you feel uncomfortable and ready to bail! Want to tap into my 31++ years of experience in driving results? Contact me now with your questions!

It’s time to get honest and genuine! Are there days you dread managing people, projects, and your team’s financial performance? You’re not alone! Everyone has their blind spots! NOW is the time to get the guidance you need to make the right changes for 2024. I have extensive experience and wisdom guiding bosses and leaders to hire, coach, and manage their teams successfully. The bonus is that they achieve unprecedented results. Contact me to learn more about my in-depth, one-on-one, customized coaching programs.

Are Your Future Bosses and Leaders Ready to Lead the Way?

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“Preparation is the key to success – that includes developing your team’s talent as future leaders too!” Jeannette Seibly

“Leader and manager development” is at the top of the list of priorities for HR leaders during 2024, according to Gartner’s annual HR Priorities survey.

According to the survey, here are several of the factors driving this priority:

  • Productivity anxiety
  • Employee conflict
  • Mutual distrust between employees and bosses
  • Pressure for operational proficiency

Also:

  • Bosses (managers) are overwhelmed by the growth of job responsibilities
  • Bosses (managers) are poorly equipped to lead change

The bottom line – here are the mistakes we often make:

  • We wait until the new leader or boss has been given the job title before we provide the tools and training required to do the job. But that is not enough!
  • We assume there is no difference between being a top performer versus being the boss. But leveling up and the added responsibilities will cause failure. (Level up = emotional intelligence, flexibility, and resilience to name a few).
  • We subscribe to the traditional sink or swim mentality of letting them figure out their new job on their own! (Yes, there are still employers that rely on this poor practice.) We only intervene when it’s necessary to put the new leader or boss on a performance improvement plan or fire them if there is too much turnover, conflict, or other nefarious outcomes!

All of these costly mistakes ensure loss of top talent and customers, while negatively impacting business revenues and results.

How to Prepare Future Leaders and Bosses

Start with:

Develop a Career Pathway.

  • What are the person’s primary interests and goals?
  • How can they achieve these in your workplace culture?
  • What type of training and education is required to meet the company and the person’s goals?

Map out the career pathway in writing and provide the dollars necessary. Remember, not all people should be or want to be bosses or managers of people to move up in the company. This often-overlooked issue can be very expensive when the person fails and leaves the company.  All their knowledge, experience, and other attributes go with them! And, your reputation as an employer suffers too. Create different career ladders and opportunities for employee growth. This should include exposure to cross-training and other customer related opportunities.

Use Valid and Reliable Job-Fit Assessments. It’s important to hire and promote based on job fit. Another benefit of using objective data and predictive validity (the ability to measurement or predict future performance in a job) is the ability to change the job responsibilities to fit the incumbent’s thinking style, core behaviors, and occupational interests! Some job-fit assessments also provide leadership reports with objective data and insights into strengths and areas for development. Remember, people today refuse to work in jobs that don’t reflect their interests and do not provide perceived value to advance them on their career pathway!

Now, Provide Hands-On Training and Development:

Build Expertise. While providing ongoing leadership and management training is important, it’s even more important that they are given opportunities to use the training and develop those skills!

Example: “1 in 5 managers would prefer not being people managers.” Yet, guiding them to learn how to work with and through other people is required in most jobs. But managing people working on projects is different than managing people on a daily basis.

Ideas for development include: leading team projects, working on a corporate team project, being on boards for non-profits and for-profits too, volunteering, etc. The key is to ensure they are actively participating and not just observing!

Proficiency with Technology. Technology and innovation are here to stay! It’s important future leaders and bosses develop an entrepreneurial spirit or curiosity to think like a business leader and drive needed change. If they don’t have the authentic curiosity or interest in technology or business, your company and customers will suffer.

Provide Talent Mobility. Post jobs and allow employees to be considered for them. This provides incentives for them to expand their skills and knowledge – always critical components to improving retention, revenues, and results! Remember to use a strategic job fit selection system for internal job transfers and promotions. Have candidates interview for the job as if they were new job candidates. Also, review their job-fit assessment results and training and education to-date.

Ask these types of questions (these are offered to get you thinking):

  • What was your most recent mistake? What did you do to fix it? What did you learn from it? (Listen for: coachability, awareness)
  • How have you used xxx (pick one or two new skills) effectively? How do you know you were using it effectively? (Listen for: ability to adapt, be flexible, and use skill appropriately)

Also, conduct internal reference checks. Example: True story – a young man was promoted by his boss because of the young man’s likability. The problem? He wasn’t courteous or likable by his co-workers and customers(!) – his overconfidence and ego got in the way too often!  

Use Objective 360-Degree Feedback Assessments. Many companies use internally designed 360-feedback questionnaires. Most of these create a lot of employee apprehension rather than provide valid insights for bosses and leaders. The main reason? There is no objective measurement being used! Pay now or pay later when using internally designed 360-degree tools versus professionally validated assessments.

©Jeannette Seibly 2024 All Rights Reserved

Jeannette Seibly is a Talent Advisor/Leadership Results Coach with over 31 years of experience guiding leaders and bosses to improve their hiring, coaching, and managing practices and produce amazing results! And yes, achieving business success always starts with having the right people in the right jobs! She has been an Authorized PXT Select Partner for over 31 years. Contact Jeannette to learn more about this state-of-the-art job-fit assessment tool or how to coach and manage your people to achieve extraordinary results.

A note from Jeannette: Are your leaders and managers (bosses) ready to lead? Are they comfortable with change? Do they have the interests to develop the skills and competencies required? Want to tap into my 31++ years of experience of developing effective leaders and bosses? Contact me now with your questions!

It’s time to get honest and genuine! Are there days you dread managing people, projects, and your team’s financial performance? You’re not alone! Everyone has their blind spots! NOW is the time to get the guidance you need to make the right changes for 2024. I have extensive experience and wisdom guiding bosses and leaders to hire, coach, and manage their teams successfully. The bonus is that they achieve unprecedented results. Contact me to learn more about my in-depth, one-on-one, customized coaching programs.

Bosses and Leaders Need to Develop Conflict Resolution Skills

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“Resolving conflicts between employees and teams is a top 2024 challenge for bosses and leaders today – but they are not ready!” Jeannette Seibly

Many bosses and leaders today need to focus on conflict resolution between individuals or teams more so than ever. But they are not ready. (Gartner Research) It no longer works (and never did) to rely on “Do as I say.” Or ignore conflicts and difficult employees while hoping the issue will take care of itself. While some will fire the perceived offender, this doesn’t resolve the real issue since it takes more than one person to create conflict.

Unresolved conflict is like a virus – it spreads invisibly into everything we do – and causes top talent and customers to leave!

Reasons conflict resolution has become a top issue during 2024 for bosses and leaders:

Employees are:

  • Taking comments and situations personally
  • Unaware of the negative impact they have when not doing their work as required
  • Unwilling to value the facts over gossip, lies, and innuendos
  • Upset when they feel unfairly treated (I’m right, and they’re wrong)

Boss and Leaders lack the following:

  • Willingness to be effective and instead focus on likability (not rocking the boat)
  • Ability to create win-win-win results (I’m the boss, and I’ll do it my way)
  • Skills or interests to get to the core of the real issue(s)
  • Objectivity is required, and instead, listen to the “loudest” or “favored” person or group
  • Emotional Intelligence (EI) skills are required to effectively manage brainstorming sessions and allow for differing opinions to create new solutions – when this is not managed effectively, it is experienced as conflict

Addressing conflicts requires getting to the core upset or issue. This can be difficult due to the various communication styles and skills in today’s workplace. Additionally, perceptions of how co-workers, bosses, and customers should talk and behave are traditionally handed down through family cultures, communities, and religious beliefs.

The solution? Everything can be resolved through communication. Often, you are unwilling to talk it out and resolve conflicts because you dismiss other’s thoughts and feelings as unimportant.

Three Key Communication Skills

Listening Skills. Focus on listening, being present, and hearing what others are saying. Listening takes awareness and lots of practice. It requires being present during conversations and not letting your mind wander. It’s especially difficult when you cite, “I’m too busy,” and fail to listen!

Remember, the longer a conflict goes on, the more mischief, factionalism, and other costly challenges occur (offsprings of the original issue). It’s important to unravel the core problems before you move forward. These conflicts do NOT go away on their own without working through the facts.

It’s up to you as the boss and leader to exemplify the skills required! To improve listening and reduce misinterpretations during meetings (a significant source of conflicts), a good place to start is with no “cell phones” allowed during meetings! Hold your supervisors, managers, and management team accountable and responsible for doing the same! Employees will follow your lead.

Speaking Skills. Many employees have limited speaking skills in the workplace for various reasons (e.g., different primary languages, fear of voicing their ideas, and remote and hybrid work concerns). Learn to speak slowly and carefully and engage all team members during meetings, virtually and onsite. Keep your word choice simple and be able to use synonyms (similar words and phrases) to help employees and team members understand what you’re saying.

Stay away from sound bites or using jargon. When explaining decisions you’ve made, be prepared to answer questions without diminishing any question as unimportant. When you humiliate one team member, others will side with them — causing instant conflict.

Influential leaders know that miscommunication is one of the top reasons for employee conflicts today! The words you choose and whether or not you listen make a big difference in causing or managing conflict. It takes less time to ensure everyone is on the same page today than to deal with tomorrow’s conflict.

Non-Verbal Gestures. While verbal and written skills are essential, non-verbal skills account for 80 percent or more of what people hear (e.g., tone of voice, hand gestures, head nods). Given that interpretations of gestures are often based on family and community cultures, one gesture may mean one thing to one person and something different to another. Take the time to talk through these differences. It’s time to listen and learn.

Three Key Solutions to Diminish Conflict

Hire Yourself an Executive Coach. Many leadership blind spots can create conflicts. Address them as they occur and work through them. You’ll become a more decisive leader and boss.

Training and Development. To reduce conflicts, close the communication gaps. This requires investing money to create onsite workshops and video training libraries. Hold everyone accountable for developing and using these skills—especially all leaders, bosses, and supervisors.

Use a Qualified Job Fit Assessment. How do qualified job fit assessments reduce conflicts and improve communication? They help team members understand objective differences in each other. They also provide a foundation for those difficult conversations about difficulties experienced when working with each other. For example, with objective data, employees are less defensive about traits that impede team progress (e.g., a hyperactive employee attempting to work with an employee who fails to meet deadlines).

Jeannette Seibly 2024 All Rights Reserved

Jeannette Seibly is a Talent Advisor/Leadership Results Coach with over 31 years of experience guiding leaders and bosses to improve their hiring, coaching, and managing practices and produce amazing results! And yes, achieving business success always starts with having the right people in the right jobs! She has been an Authorized PXT Select Partner for over 31 years. Contact Jeannette to learn more about this state-of-the-art job-fit assessment tool or how to coach and manage your people to achieve extraordinary results.

A note from Jeannette: Conflict resolution has become one of the top 2024 issues bosses and leaders must address! But many are not ready to do so for a variety of reasons … and I’ve seen too many to count. Want to tap into my 31++ years of experience? Contact me now with your questions!

It’s time to get honest and genuine! Are there days you dread managing people, projects, and your team’s financial performance? You’re not alone! Everyone has their blind spots! NOW is the time to get the guidance you need to make the right changes for 2024. I have extensive experience and wisdom guiding bosses and leaders to hire, coach, and manage their teams successfully. The bonus is that they achieve unprecedented results. Contact me to learn more about my in-depth, one-on-one, customized coaching programs.

Hiring for Likability Causes Company Results to Suffer

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“Likable job candidates are easier to hire but harder to fire.” Jeannette Seibly

Why is it so easy to hire based on “likability?”

Job candidates:

  • Are positive
  • Listen to what you are saying
  • Smile a lot

The problem?

  • They tell you what you want to hear
  • You fail to ask job-related questions
  • You don’t listen to their actual responses
  • You fear deep-diving into their actual skills and responses
  • All because you like them

The results?

  • Customers are upset they have another person to train on your behalf
  • The new “likable” employee has little to no interest in doing the job as it needs to be done (e.g., the employee lacks the initiative to get answers the customer needs)
  • The hiring boss waits too long to let the person go — in the meantime, the bottom-line results suffer due to loss of customers and top talent (again)

In a recent video, a GenZer claimed that bosses should hire based mostly on someone’s likability. The problem? Most companies have been doing that for decades. Now, turnover and poor job fit are at an all-time high since we have negated the importance of job fit, an important indicator of job success.

A new employee was hired to train employees in an insurance agency — the hiring boss liked her spunk and positivity. But she had no experience working in an agency, having previously worked in the benefits division of a large company. The current employees, who had also applied for the job, were now expected to train the trainer. The new trainer lasted 60 days. While everyone felt she was “likable,” the truth was that she was ineffective in training people to succeed in their jobs due to her lack of hands-on experience and poor job fit. (She worked better in a large corporate setting.)

These Are the Pitfalls When Hiring for Likability

Hiring too quickly. On average, many hiring bosses and leaders make a “yes” or “no” decision within 4.3 minutes of meeting the job candidate based on likability and other biases. For example: “It’s unusual for job applicants to like the color orange – I love orange too.” OR “They attended the same college I did.”). Note: Yes! These situations happen all too often and have no objective basis for job fit!

Relying on fragments of information. Savvy job candidates are likable and are good at telling hiring bosses what they want to hear. Since the hiring boss feels good about the person, s/he fails to ask job-related questions and deep dive to determine if the person has the required work experience. As a result, many hiring managers make decisions based on fragments of information instead of obtaining complete objective data.

Failing to admit we are wrong. When a person is likable, many hiring bosses will defend the job candidate even with data that shows they are not a good fit for the job (e.g., hiring accountants with excellent math skills but no interest in using them). Why? Once we’ve made up our minds, it’s difficult for us to change and admit we were wrong (again). Remember, this happens way too often… you cannot change a person’s fit with the job, but you can change the job to fit the person. Examples: People may learn the skills but lack the interest in using these skills effectively. OR, Former employees from large corporations find it difficult to work in smaller environments where more initiative is expected to keep the customer happy.

Expecting them to clean up issues. While likable job candidates will tell you what you want to hear, they do not have the capability to make the tough decisions and have the difficult conversations to “clean up issues” they were hired to do.

How to Focus on Job Fit and Less on Likability

Create a Strategic Job Fit System. Then, follow it! It’s not complicated. But it does require accountability and responsibility for who you hire and why you hired that person(s).

Use Qualified Job-Fit Assessments. It’s crucial to see the “whole person” (e.g., thinking style, core behaviors, and occupational interests). Using the wrong assessment allows applicants to show themselves as they want to be seen, not as who they are. With over 3,000 published assessments available, it can be difficult to discern which ones comply with the Department of Labor guidelines for pre-employment and selection use. Recommendation: Ask for a technical manual and check for distortion, predictive validity, reliability, and validity coefficients. (See Chapter 9, Use the Right Assessments and Skill Tests, Hire Amazing Employees). Using the correct assessment correctly makes all the difference in the selection process!

Conduct Due Diligence. It’s not uncommon for applicants to provide education, job titles, and companies that don’t exist! (Yes, likable job applicants can lie.) Make sure to conduct background, licensing, education, and other checks. Many times, using a third-party provider ensures a thorough and consistent process. (SEE Chapter 17, Types of Checks, Hire Amazing Employees)

©Jeannette Seibly 2024 All Rights Reserved

Jeannette Seibly is a Talent Advisor/Leadership Results Coach with over 31 years of experience guiding leaders and bosses to improve their hiring, coaching, and managing practices and produce amazing results! And yes, achieving business success always starts with having the right people in the right jobs! She has been an Authorized PXT Select Partner for over 31 years. Contact Jeannette to learn more about this state-of-the-art job-fit assessment tool or how to coach and manage your people to achieve extraordinary results.

A note from Jeannette: Too often, we hire based on likability and ignore selecting for job fit (employees that fit their job responsibilities and workplace culture). But with high turnover of top talent and customers, poor job fit impacts results and your bottom line. With a well-designed job-fit selection system, let’s make 2024 a great year. Want to tap into my 31++ years of experience? Contact me now with your questions!

It’s time to get honest and genuine! Are there days you dread managing people, projects, and your team’s financial performance? You’re not alone! Everyone has their blind spots! NOW is the time to get the guidance you need to make the right changes for 2024. I have extensive experience and wisdom guiding bosses and leaders to hire, coach, and manage their teams successfully. The bonus is that they achieve unprecedented results. Contact me to learn more about my in-depth, one-on-one, customized coaching programs.

Get Real About Achieving Results

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“Achieving real results requires you to do the work and not rely on excuses or other mental gymnastics.” Jeannette Seibly

How do you get real about achieving results? If you’re like me and most people, we create an idea or goal in our heads (and sometimes write it down on paper). Then, we overanalyze it, find fault, and ditch it before giving it a chance!

Creating real results requires making the decision, creating the plan, and honoring the commitment. These are needed to blast through the inevitable obstacles and celebrate a great 2024!

3 Most Common Places You Stop

  1. Make the Decision. Your goal or intended result requires a “Yes” or “No.” Either will move you forward. “Yes” is the first step towards achieving the results you want to achieve. “No” allows you to move forward with another goal or achieve different results. What if you’re really uncertain? Play the advocate for each side. Write down at least 5 reasons it could work. Now, decide.

Get real and don’t stop: Stay out of “maybe” or “if the universe wants me to do it” or your endless excuses. These do not honor your inner power, dreams, and goals. Often, we rely on these phrases and behaviors instead of taking responsibility for selecting the right coach, putting together the team, and playing to win the result.

  1. Create a Goal and a Plan. Yes, I know. You hate writing out a plan for fear of failure. Guess what? I behaved the same way until I worked with my coach, wrote down my goals, and achieved a financial gain of 125 percent!

Writing the goal (yes, handwritten) clarifies the intended result, keeps you in action, and guides you to complete and achieve the result! It doesn’t need to be a formal plan. Don’t forget to address the following areas in your plan as they are, not as you believe they should be. (For example, hoping Joe will be a great accountant when he hates working with numbers is inconsistent with achieving real results.) Here are the areas to review: Financial, People (Team), Operations, Sales, Marketing, and Legal (feel free to expand the list).

Get real and don’t stop: When things are not working the way you want, do NOT change the goal! While you may rationalize the change, your inner power recognizes it for what it is: fear. It’s time to believe in yourself and your team! Use What Worked?/What Didn’t Work? to clarify what is missing in your plan or mindset.

  1. Make the Commitment. This is often overlooked. We can decide to do something but fail to commit to doing it! For example, you can choose to hire a new team. But unless or until you make the commitment and take real action, nothing will happen that creates real results! When you make and honor your commitment, you will blast through fears and other detractors and deterrents.

Get real and don’t stop: Using the above example, Instead of relying on how you’ve always done it (with poor results), stop! Breathe! Get real about how you hire and take action to improve your system. Otherwise, you’ll be waffling about, or talking about, how to hire and select the team that best fits their jobs! Talking about it doesn’t give you the real results!

A Couple of Other Reminders!

Achieving Results Is a Process, Not an Event. I used to hate processes! Yet, I’m very good at creating them. Since I love achieving intended results and wanted more of them, I had to overcome hating systems and expand my mindset! Remember, without a good process (one you can build on), you won’t achieve real results now or in the future!

Celebrate Each Win. Each step forward is a win. Each lesson learned, or failure experienced is a win. Remember, Thomas Edison wrote, “I have not failed. I’ve just found 10,000 ways that won’t work.” Don’t forget to update your brags along the way!

©Jeannette Seibly 2024 All Rights Reserved

Jeannette Seibly is a Talent Advisor/Leadership Results Coach with over 31 years of practical experience guiding leaders and bosses to improve their hiring, coaching, and managing practices and produce amazing results! And yes, it always starts with having the right people in the right jobs! She has been an Authorized PXT Select Partner for over 32 years. Contact Jeannette to learn more about these state-of-the-art job-fit assessment tools or how to coach and manage your people to achieve incredible results.

A note from Jeannette: This is the time of year to get real about achieving results! What are your thoughts and feelings that get in the way? This week’s article focuses on expanding your mindset and making 2024 count! Need help getting out of your own way? Have questions? Contact me now!

It’s time to get honest and real! Are there days you dread managing people, projects, and your team’s financial performance? You’re not alone! Everyone has their blind spots! NOW is the time to get the guidance you need to make the right changes during 2024. I have extensive experience and wisdom guiding bosses and leaders to hire, coach, and manage their teams successfully. The bonus is that they achieve unprecedented results. Contact me to learn more about my in-depth, one-on-one, customized coaching programs.

NEW PODCAST INTERVIEW: This just in!!

I was recently interviewed by Dr. Barnsley Brown on the Bold Badass Business Owners show, and the video interview is now up and ready for you to enjoy!  Click here:  https://www.youtube.com/watch?v=hOSQUADEG6A

And if I may humbly say so, it’s one of the best interviews I’ve ever given…. Not a bunch of fluff stories, though I promise you’ll learn stuff you NEVER knew about me “behind the scenes.”

The interview is filled with business brags you can implement immediately to create the stellar sales, satisfaction, and success you want.

And do me a favor would you?  Be a hero and forward this podcast to your friends and colleagues who are in business or thinking of starting a business.  They’ll thank you for it.

Now check it out: https://www.youtube.com/watch?v=hOSQUADEG6A