Today’s Hiring Failures Are Due to Being Uncoachable!

Many new hires today are failing in their jobs. The #1 reason? They are not coachable!” Jeannette Seibly

Poor interpersonal skills are the reason why there are so many hiring failures today! The #1 issue? They are uncoachable!

Why is being coachable important? It reflects the ability to accept and put in place feedback from bosses, team members, customers, and others! (Leadership IQ) Being coachable is why leaders and teams succeed in business!

Here’s are shocking stats:

  • Almost half of new employees today will fail within 18 months of hire.
  • Almost 90% of the time it’s due to the new hires’ attitudes and poor interpersonal skills.
  • Only 11% of failures are due to technical skills. (Leadership IQ)

Many hiring managers admit overlooking or explaining away flaws they saw during interviews. But they were unsure what to do with these insights or biases because they failed to use real consistent data that job fit assessments offer. They hired the job candidates based on technical and other hard skills, but fired them due to poor interpersonal skills!

To improve your hiring and selection process, it starts during the interview by making this important time count!

7 Keys to Improve Your Hiring Success

1. Job Fit Is #1. According to a Harvard Business Review study, job fit is why people succeed! Use a qualified job fit assessment to ensure you’re seeing the whole person objectively. When using real and consistent data, you can delve deeper and learn more about the person before hiring them! This avoids surprises!

2. Determine Coachability by Asking These Two Interview Questions. A coachable person is looking to improve and is willing to ask for help to do so.

Ask: “When was the last time you made a mistake?” and “How did you handle it?”

Then, listen for:

  • “What did s/he learn?”
  • “Who did s/he talk with?”
  • “Why did the mistake happen?”
  • “What were the results?”

This is perhaps the most important revealing part of the interview.

3. Gain Insight During Reference Checks with Previous Co-Workers. Ask this question: “Would you work for this person? Why?” Listen. I’ve found this question to be a very good indicator of a person’s on-the-job interpersonal skills.

4. Talk Straight. Share with the job candidate about your company’s ongoing training and development programs. During each interview, emphasize your expectation that the person participates. If there is any pushback (e.g., “What if I already…?” “I already know that.”), you may need to reconsider hiring this candidate since you are looking for team players that are open to learning and expanding all their job skills.

5. Focus on Results Required for the Position. Put together a 180-Day Success Plan. Share it during each interview with the job candidate and listen. The person’s reactions may change over time, so it’s important to address any change. Remember, you are seeking team players with the attitude of, “I’m open to learning from my mistakes and contributing to the success of everyone.”

6. Provide a Coach and a Mentor. Provide teams and future leaders in your company with an internal company mentor and an external executive coach. One fast-growing company shared this expectation with job candidates. Those that didn’t believe they would need a coach were not considered further. Several years later, the coachable team members achieved executive and leadership levels in their careers. It was due to their focus on coaching, developing, and learning.

7. Be Coachable! Yes, many successful leaders have coaches. Be sure you have one and be sure you are learning how to be a good coach, while developing and learning along with the team. Believe it or not, it can be a lot of fun!

©Jeannette Seibly 2021 All Rights Reserved

Jeannette Seibly is The Leadership Results Coach. She has been an award-winning executive coach, management consultant, and keynote speaker for over 28 years. Her focus is getting leaders and their teams unstuck and able to achieve dynamic results. Contact Jeannette for a confidential conversation.  

A note from Jeannette about how to hire coachable people. We’re in a talent tsunami, where 20% to 50% of employees are seeking new jobs. One of the top reasons is they are uncoachable in their current job and believe the grass will be greener in other companies. It’s up to you to use real and consistent data to make good hiring decisions and uncover a job candidate’s coachability before you hire them. This impacts your ability to attract and keep top talent and great customers, while improving your bottom line. Unsure of how to get started? Contact me for a confidential conversation.

It’s Q3! Are You On-Track to Achieve End-of-Year Results?

“If you want to improve your results, focus on real data and hire a coach to get you unstuck and keep you moving forward.” Jeannette Seibly

Many companies are looking at their current and projected sales numbers to determine if they are on track to achieve their 2021 results. Some will fiddle with the numbers and adjust their expectations so they don’t feel like failures. Others will give up. But the ones that will succeed are talking with their coach and making real adjustments now. Remember, it’s not business as usual.

7 Tips to Achieve Real Sales Results

  1. Hire the Right People. This #1 rule makes a big difference in your EOY sales results! Remember, not everyone can sell your products and services, no matter what they’ve sold in the past. There is an old saying, “Just because they can sell Honda’s in Boston, doesn’t mean they can sell Lincolns in Denver.” Get real about who you are hiring and their natural ability to prospect and close. Use a qualified sales assessment that provides you with real, consistent data. For example, hiring a person that is unwilling to work in a straight commission position will not work out well for anyone.
  2. Coach with Laser-Focused Accuracy. The right assessment tool also provides you laser-like coaching When you address the true issue with “why” a salesperson is struggling, it’s easier to improve their skills. For example, telling your sales rep to meet more people when they are already making a lot of contacts won’t make a difference. Instead, coach them on how to engage these contacts to determine buying interest.
  3. Stop Focusing on Technology to Fix Sales Performance. How many times have you told yourself that a new CRM will improve sales results? This is a big illusion…it’s a tool, not a result-producer. If you don’t have the right salespeople, technology will only make things worse. Your low producers will hide out behind learning the system. Your high performers will be annoyed at learning another new system.
  4. Engage Customers Every Quarter. Are you engaging your customers quarterly? If you are, they are less likely to stray! Also, when you are top of mind, your customers are more likely to refer you to others. When meeting with the customer, use a scorecard. This focuses them on the quality, service, and prices of your deliverables and how to help them in the future. Remember, training is crucial for these conversations to be effective!
  5. Conduct Sales Team Huddles Every Morning…These Are a Must. If you’re not already doing this…start now! Have a standup huddle each morning for all salespeople. Keep it short and on-point…10 to 20 minutes. Have everyone stand since it’s harder for lower-performing salespeople to hide out. Focus on progress and any changes required for better results. For example, allowing current economic situations to excuse poor sales results prevents your sales team from getting creative.
  6. Train for the Details! I remember years ago a sales expert told me a successful salesperson knows the details of their products and services. This wisdom made a positive difference for me when closing sales! Provide weekly training, updates, and stories to your salespeople. And, there is nothing wrong with repetition!
  7. Acknowledge Results…It Works Wonders. Acknowledge your team, individually and as a group. Share brags with each other. Have a dashboard showing daily results. This encourages team support when someone is stuck. And, encourages team members to do more of what is working.

©Jeannette Seibly, 2019-2021

Jeannette Seibly is The Leadership Results Coach. She has been an award-winning executive coach, management consultant, and keynote speaker for over 28 years. Her focus is getting leaders and their teams unstuck and able to achieve dynamic results. Contact Jeannette for a confidential conversation. 

A note from Jeannette about achieving sales goals for 2021. It’s Q3 and 2021 is halfway done! There are companies exceeding sales projections while others are struggling to keep their doors open. Before making any changes, focus on real data for real results. Winging it and hoping for a miracle won’t make a powerful difference on your bottom line. If you are uncertain about where to start, contact me for a confidential conversation.

How to Improve Leadership Results Before You Need to Fire Them

Due to the talent tsunami, experts warn 20-50 percent of employees are looking for new jobs or are planning to quit once the pandemic is behind us. To attract top talent, you must have leaders that are considered good leaders. Now is the time to make a positive difference.

A bad leader is someone who fails to work with and through others to keep customers happy and satisfied while building successful teams.

Examples:

When the oldest sibling was promoted to President of the family business, everyone expressed concern. She was insecure and relied only on her favorite people when making decisions. As a result, after losing several key customers, the family fired her.

In another company, a leader wasn’t a strong boss, but did make good decisions and cared about the customers. But a disgruntled employee scrutinized and gossiped about him to the point where he was considered a bad leader and felt forced to leave.

7 Signs of Poor Leadership

This list is endless…what are your key indicators of a bad leader?

  1. Loses focus on the goal by getting lost in the “weeds”
  2. Lacks empathy
  3. Stifles creativity and new ideas
  4. Is unable to motivate the team to achieve intended results
  5. Is indecisive
  6. Is unable to talk straight
  7. Plays favorites when assigning work

Too often, we wait until we’ve lost good customers or top talent before getting the leader the help and guidance needed for success.

7 Tips to Improve Leadership Results Now Before It’s Too Late

  1. Provide Executive Coaching. Many bad leaders are overwhelmed by the challenges they face. The right executive coach guides these leaders to improve communication, navigate politics, and manage sticky situations. Hire an executive coach from outside the company to ensure confidentiality. If the person isn’t coachable, it’s time to create an exit plan or job reassignment.
  2. Use qualified assessments. Use a qualified 360-degree feedback assessment and a job fit assessment. These provide objective insights and guidance based on consistent real data.
  3. Design a performance plan. It’s important to require bad leaders to participate in workshops. This helps them to acknowledge what they don’t know that they don’t know. Focus on one specific area at a time and team them with an internal company mentor (in addition to the outside executive coach). Courses must include addressing leadership blind spots (e.g., emotional intelligence, working with and through others, diversity, ethics, critical thinking, to name a few).
  4. Analyze the cost. Too often, we overlook bad leadership because we don’t see or understand the impact. When conducting a cost analysis, review turnover of top talent and customers, quality issues, and complaints. NOTE: If there are little or no problems, look deeper. The leader may be the scapegoat to distract from the real issue.
  5. Talk with disgruntled team members. Don’t be surprised if the bad leader’s problem is due to the inability to handle group think, cliques, and subjective expectations. Have the executive coach work with the team and the leader to get everyone on the same page. Remember, change is a process, not an event. And, no leader is perfect.
  6. Some bad leaders are good individual contributors as long as they don’t have people management responsibilities. Also, look for a special project or new opportunity that can use the leader’s good skills. NOTE: When making a transfer, the new position may have a new job title. But it’s best to avoid adjusting the paycheck or it could trigger a dissatisfied leader with an axe to grind.
  7. When All Else Fails Let the Bad Leader Go. Be sure you work with HR and/or an attorney to dot the I’s and cross the T’s. If you don’t, this can be very costly, especially if you’ve allowed it to go on for too long.

©Jeannette Seibly, 2021 All Rights Reserved

Jeannette Seibly is The Leadership Results Coach. She has been an award-winning executive coach, management consultant, and keynote speaker for over 28 years. Her focus is getting leaders and their teams unstuck and able to achieve dynamic results. Contact Jeannette for a confidential conversation.  

A note from Jeannette about turning around bad leaders. Turning bad leaders around is one of my primary strengths. As an executive coach, I’ve worked with many poor leaders to transform them, or help them move on. When a bad leader needs help, the best solution is to do the right things now. If a team views their leader as needing help, don’t wait! Otherwise, s/he may need to leave the company! Remember, a bad leader cannot transform into a good one on his/her own! Contact me for a confidential conversation. 

13 Tips for Leaders to Positively Influence Their Teams

“When you positively influence your team, great results are achieved.” Jeannette Seibly

Take a moment:

  • Think about the worst boss you’ve ever had.
  • Now, think about the best boss.
  • What was the difference?

Many would say the difference was how the best boss applauded their efforts and ideas, while the bad boss was dismissive and negative.

Bosses are leaders in the company. Leaders influence team members by how they interact with them. This includes listening to new ideas, guiding them through challenges, and encouraging them to meet (and exceed) customer demands.

As a leader, you influence team members in their daily lives, both at work and after work hours. To be considered a “best boss,” take the time to be present and aware of your interactions with others … this will fundamentally influence your team’s results.

How to Create a Positive Influence with Your Team

  1. Learn from Mistakes. When you help your team learn from mistakes rather than berating them, your team’s confidence will build.
  2. Handle the Politics. Every company has internal politics. Protect your team members by stopping gossip, addressing complaints, and dealing with microaggressions. Remember to keep confidential issues confidential!
  3. Brag on Them! Share with others about the team’s results and individual accomplishments.
  4. Be Courteous. Say “Please” and “Thank you.” Ask, “Do you have 5 minutes to talk?”
  5. Ask Questions. Instead of assuming you already know it all, be open to learning something new!
  6. Get Both Sides of the Story. When a problem arises, get both sides by asking questions without sounding like an interrogator. Only then will you learn the truth.
  7. Build Confidence. Point out where progress is being made. Only focus on one challenge at a time and guide them through to achieve a positive solution.
  8. Provide Real Goals. Provide stretch goals instead of just providing tasks camouflaged as goals.
  9. Be Fair. Don’t have favorites when handing out assignments. Build on team members’ strengths; this builds a stronger, cohesive, and more agile team.
  10. Support Personal and Professional Goals. Be a resource and/or guide to help them achieve both.
  11. Be Ethical. Show a good work ethic and be the type of leader that is honest. Remember, your team members will mimic you!
  12. Think Bigger! Be open to thinking beyond the norm and welcome each team member’s ideas. Encourage all team members to take part when brainstorming.
  13. Trust and Value Them. Allow your team to do their work without being micro-managed. If problems arise (and they will), keep your door open. Trust and encourage them to work with and through others to create viable solutions.

©Jeannette Seibly 2021 All Rights Reserved

Jeannette Seibly is The Leadership Results Coach. She has been an award-winning executive coach, management consultant, and keynote speaker for over 28 years. Her focus is getting leaders and their teams unstuck and able to achieve dynamic results. Contact Jeannette for a confidential conversation. 

A note from Jeannette about being a leader who provides a positive influence. Providing a positive influence isn’t hard. But it does require being present and aware during ALL interactions. If your team has a challenge, encourage them to learn and work through the ups and downs. This positive influence builds trust and team confidence. Want to be a positive influence with your team but don’t know where to start?  Contact me for a confidential conversation.

Entrepreneurial Leaders Who Believe They Know Everything Will Fail

“There are known knowns. These are things we know that we know. There are known unknowns. That is to say, there are things that we know we don’t know. But there are also unknown unknowns. There are things we don’t know we don’t know.” Donald Rumsfeld

A CEO shared ideas with an executive team member on how to achieve better results with her team. Instead of listening and learning, she replied, “I already know that.” OR “I’m already doing that.” In other words, she was not willing to admit what she was doing wasn’t working! She believed her past successes would somehow resolve the current issues. But, when she was unable to improve her results, six months later she left. Her parting comment was, “I don’t know what I could have done differently or better.”

Clearly, there were things she didn’t know that she didn’t know.

Many entrepreneurial leaders believe it’s important for young leaders to be open to learning new things. The truth is, it’s important for ALL leaders! Even long-time leaders don’t know everything!

The #1 challenge that gets in our way is our egos! Especially those with long-time experiences in a profession or industry. We stop being open and learning from others and believe we know everything! Or, we fear being thought of as incompetent by hiring a coach, even though, most leaders have coaches! As a result, failure is right around the corner for those leaders who believe they know it all!

Remember, knowing something doesn’t mean you have the skills to perform at the level required.

5 Tips to Expand Your Ability to Learn

  1. Listen to Learn. Building a confident team that produces consistent and intended results starts here! As an effective entrepreneurial leader, listening is a two-way street. You need to listen to your team, just as they need to listen to you! Provide persuasive listening training and attend as a participant!
  2. Practice is Required for Mastery. A new leader had done two board room presentations with his boss. He believed he now had the skills to go solo and would hit his goal for a promotion. When his boss recommended he take a workshop to learn the fundamentals, he declined. “I have it handled and don’t have time,” he replied. But, during the next two presentations, he failed to keep the board members engaged and answer questions truthfully. Instead of a promotion, he was sidelined. Effective practice depends on the quality of the practice. As every martial arts person will tell you, the right practice is required daily, over and over, even as a master. It starts with learning the basics, practicing them, then, expanding on them.
  3. Pay Attention to Job Fit. Many leaders fail to get real about their strengths and weaknesses and that of their team members! They believe anyone can do anything well. This arrogance results in miscommunication, missed deadlines, and customers leaving! Take the time to get clear about “why” you and your team members are successful…and, why they are not! Now, use this objective information to build a solid foundation for your business, teams, and customers to succeed.
  4. Learn How to Be An Effective Coach. When your team does not follow your advice, you will label them as not being coachable. Your attitude will get in the way of expanding your skills to become an effective entrepreneurial leader and coach. 

Questions to ask yourself and review with your coach:

  • Have you asked them about actions already taken?
  • Have you been clear that their performance isn’t hitting the goal?
  • Are you clear about your expectations? Are they realistic? Have you used straight talk when explaining them?
  • Are you using a “Rule of 3” to deep dive into their responses by having a two-way conversation, not an interrogation?

Note: To be an effective coach, you, yourself, must be coachable.

  • Who is your coach?
  • How often do you talk?
  • What stops you from listening when your coach shares knowledge you don’t like or disagree with?
  1. Critical Thinking. Remember, not all ideas will provide a positive ROI! Get real by deep diving into a topic and understanding the pros and cons. This requires reading more than the headlines on social media posts. Also, it requires you to talk it out with several industries and/or company contacts to get the inside scoop. The most important questions to ask, “Why did it work there? What are the challenges for it to work here?” Once you set aside your belief that you know how it should work, you can build on the structure you already have in place with your team.

©Jeannette Seibly, 2021 All Rights Reserved

Jeannette Seibly, The Leadership Results CoachJeannette Seibly is The Leadership Results Coach. She has been an award-winning executive coach, management consultant, and keynote speaker for over 28 years. She is an expert in guiding entrepreneurial leaders and their teams to get unstuck and achieve dynamic results. Contact Jeannette for a confidential conversation.

A note from Jeannette about know-it-all leaders. As an entrepreneurial leader, success requires being open to new ideas, systems, and people. When you are willing to set aside your beliefs that you know how it should work, you can achieve dynamic results. When you hit a wall (and you will), reach out. It can mean the difference between success and so-so results! Contact me for a confidential conversation.

How Do You Build a Confident Team?

“Your team’s success depends on you building their confidence.” Jeannette Seibly

Building a team that is confident and focused on achieving intended results takes time, energy, and awareness. As the leader, it’s one of your key job responsibilities. And, when you pay attention, the results can be fabulous!

The challenge is when you have team members concerned by what others think, fearful of asking for feedback, and are not coachable. That is the time for you to zero in, build their confidence, and help them succeed. If you don’t, it will diminish their (and your) results.

7 Tips to Build a Confident Team

  1. Patience is a Virtue. When a team member is too concerned about others’ opinions, it can be frustrating. Be patient and take time to listen to their concerns. The problem could be they don’t see the value of the goal or they don’t feel comfortable with the process of getting there. Partner the person with a team member to review the written timeline, milestones, and goals. Also, have them create a graph and/or talk through different scenarios. This helps the team member gain confidence, alleviate his/her concerns, and get on the same page with the team.
  2. Everyone Make Mistakes. When you have team members that fear making mistakes, it will often bring out their insecurities. Use the three-step process and debrief: “What Worked?” “What Didn’t Work?” “What Would You Like to be Acknowledged For?” Beware of the same mistake being made over and over because that indicates additional training is required.
  3. Use a Qualified Assessment. These help team members value and become aware of different thinking styles, core behaviors, and occupational interests. Using the right assessment shows natural differences and builds confidence.
  4. Believe Your Team Members Can Develop Solutions. When your team hits a wall (and they will) or has an overwhelming problem, first(!) clarify the true problem. This will require straight talk and listening. Then, brainstorm the solution. Do not interject your ideas until after each team member has shared. If you do, you risk shutting down your team and diminishing their confidence.
  5. Provide 1:1 Constructive Feedback. Many times, when team members are feeling insecure, they can be defensive. When this occurs, within 48 hours provide 1:1 feedback. For example, “During our weekly team meeting, you ignored a team member’s idea to resolve your issue. This resulted in you losing feedback that would have moved the project forward. Plus, you diminished the other’s confidence in you to create a solution.”
  6. Acknowledge Each and Every Person. When acknowledging team members, take the time to be specific and generous. Remember, whatever you acknowledge them for, it builds confidence and encourages more of the same great behaviors and attitudes!
  7. When Nothing Is Working. Since you’ve already made changes without success, you need objective input! Work with your executive coach to determine changes required. Otherwise, you’ll continue hurting your team’s confidence and their ability to achieve intended results.

©Jeannette Seibly, 2021 All Rights Reserved

Jeannette Seibly is The Leadership Results Coach. She has been an award-winning executive coach, management consultant, and keynote speaker for over 28 years. She is an expert in guiding entrepreneurial leaders and their teams to get unstuck and achieve dynamic results. Contact Jeannette for a confidential conversation.

A note from Jeannette about building a confident team. As a leader, one of your key job responsibilities is building a confident team. A confident team achieves intended results. If you’ve hit a wall with your team’s confidence or your own confidence needs a boost, contact me for a confidential conversation now before mischief shows up.

Are You Using Your Interview Time Effectively?

Use a qualified job fit assessment and the provided interview questions to deep dive. https://www.pxtselect.com/SeibCo

Most hiring managers believe they conduct good interviews with job candidates. Unfortunately, they are not getting enough of the right information to make good hiring decisions. The added challenge they experience is that many candidates come well-prepared, but rely on canned answers to the same common questions.

How do you…

  • Prepare the right interview questions to get a real picture of the job candidates?
  • Use good objective data to provide consistent job fit insights?
  • Know if candidates have the right technical and people skills?

Using your interview time effectively requires asking the right questions. Then, you can have a conversation to determine job fit. It’s important to remember the interview should be only one part of a well-designed strategic hiring process. The other key parts include assessments and due diligence.

Note: It’s easy to fall for candidates who say the right things. (We’ve all been guilty of doing this.) Instead, invite them back for a follow-up interview. Do this after you’ve selected at least two other job candidates for follow-up interviews. This practice prevents surprises!

How to Create Good Interview Questions to Attract Top Talent

1. What are you looking for? While this may seem obvious, too often, hiring bosses don’t spend enough time answering this question. This is where you get real about what and who you need. Then, brainstorm the required skills for the position. Remember, it’s a new normal, and business requirements have changed.

Ask and brainstorm:

  • What actual qualities are required?
  • What does the right candidate need to accomplish in 30-60-90-180 days?
  • What job fit assessment is best to see the “whole person?”

For example, if you’re seeking someone who can sell, can they generate leads, close, and provide good customer care? Use a qualified job fit assessment and the provided interview questions to deep dive.

2. Do your questions meet legal requirements? Too often we want to ask about recent books and movies a person has read or seen. Unless you are a bookseller, this can get you into trouble. Why? You will infer characteristics about the person without factual data. As you already know, stay away from questions about a candidate’s lifestyle, childcare, age, race, religion, or gender type, to name a few.

 For example, a hiring manager asked a candidate about the most recent book he’d read. He said, “Jaws.” She refused to talk with him further inferring he was an angry person.

3. Keep your questions focused on required job skills. When you ask good questions about job skills, use the Rule of 3. It will help you determine the depth and breadth of their skills.

 Here’s an example of using the Rule of 3 to hire a project manager:

  • How do you handle team conflict? Can you give me an example?
  • What were the results?
  • If I talked with the team, how would they describe your leadership skills?

4.Are they willing to take on new assignments and learn new processes? Many will say, “sure.” Again, use the Rule of 3 to determine their true willingness. When you deep dive, you’ll hear their willingness (or unwillingness) to learn new things. Don’t dismiss their reactions!

5. Listen for how they interact with others. Ask about working relationships with previous work teams, bosses, and customers. Ask for examples and don’t be afraid to deep dive to determine their ability to use good people skills.

Many years ago, I conducted a final interview with an experienced general manager for a business owner. Each time she talked about her past three jobs and working relationships with each business owner, she was negative. When I asked if she was aware of her negativity, she gave me an honest, “no.” I then shared with her that this company likely would be no different.

©Jeannette Seibly, 2021 All Rights Reserved

Jeannette Seibly, The Leadership Results CoachJeannette Seibly is The Leadership Results Coach. She has been an award-winning executive coach, management consultant, and keynote speaker for over 28 years. She is an expert in guiding leaders and their teams to get unstuck and achieve dynamic results. These types of results start with hiring the right person the first time! Contact Jeannette for a confidential conversation.

Have You Uncovered Your New Leadership Blind Spots?

“Uncovering new blind spots occurs daily during this new normal.” Jeannette Seibly

Due to “new normal” changes, your leadership blind spots have changed too! Now is the time to uncover them. If you don’t, it will cost you and your team business results, job satisfaction, and career advancement.

What Are Blind Spots?

Leadership blind spots are the specific areas where a leader…even a very successful leader…is missing something. A blind spot can be a lack of attention to a certain area or a part of your skillset that never really developed. All leaders have blind spots. Exceptional Leader’s Lab

Self-analysis is of little value. By definition, it’s impossible to know what your blind spots are and how they impact others.

Common Leadership Blind Spots to Get You Thinking

Research by Dale Carnegie revealed that many leaders have blind spots around:

  • Showing appreciation
  • Admitting when they’re wrong
  • Truly listening
  • Honesty with self and others

Other blind spots include (just to name a few):

  • Believing you have all the answers
  • Allowing team conflict to be the norm
  • Treating your commitments casually
  • Failing to understand the difference between virtual and on-site meetings

6 Tips on How to See These Blind Spots and Become Effective

Use assessments and 360-degree feedback to discover your inherent strengths and weaknesses. There are three types of assessments: 1) assessments that reflect how you want to be seen, 2) assessments to show who you truly are, and 3) assessments that share how others see you. All three provide you with 20/20 insights. But, now, the real work begins. Review your results with a qualified executive coach. Then, create a plan (e.g., workshops, videos, weekly coaching calls, etc.) to develop these new skills during this new normal.

Hire an executive coach and DO THE WORK. Hiring the right executive coach to guide you through this discovery process is priceless. It eliminates the normal trial and error that otherwise occurs. Hire one that supports you to be in action. Stay away from conceptual discussions since these will not improve your leadership effectiveness or your results.

Engage with an industry or company mentor. The right mentor is an invaluable source of information. His/her knowledge about your industry and company can guide you through complex situations and sticky political relationships.

Listen to your team’s feedback. Your team wants you to succeed. And, while you may believe you want to hear feedback from your team, many of you would rather not. For valid feedback, use a qualified 360-feedback assessment. This will encourage team members to be honest when sharing their insights and feel comfortable doing so.

Dial up your humbleness. Take part in emotional intelligence workshops and learn how to tame your ego! It’s the biggest challenge for many leaders and where most blind spots live. Create awareness of your impact on others. And, hire a coach to guide you to create win-win-win outcomes, especially when your ego is the loudest!

Improve your all-important communication skills. Your ability to write, speak, and talk with others is crucial to your success. Improve these skills by recognizing your biases (and, yes, your blind spots). Take responsibility when talking with different people and focus on everyone getting on the same page.

©Jeannette Seibly, 2020-2021 All Rights Reserved

Jeannette Seibly, The Leadership Results CoachJeannette Seibly is The Leadership Results Coach. She has been an award-winning executive coach, management consultant, and keynote speaker for over 28 years. She is an expert in guiding leaders and their teams to get unstuck and achieve dynamic results. Contact Jeannette for a confidential conversation.

It’s awful to be the leader of a project that is full of conflict and saboteurs. What do you need to do to manage these before they end your career?

A Note from Jeannette about uncovering new leadership blind spots due to the “new normal.” There have been many business changes since the pandemic. These “new normal” changes also impact your leadership blind spots, since they have changed too! Now is the time to uncover them. If you don’t, it will cost you and your team business results, job satisfaction, and career advancement. Contact me for a confidential conversation.

New Normal Hiring Has Changed How You Select Top Talent! Are You Ready?

“Increase your hiring accuracy today by fine-tuning your strategic hiring system and quality of tools. Otherwise, you’ll experience loss of top talent, customers, and business growth.” Jeannette Seibly

Recently, I heard from a job candidate that during her third group interview the hiring boss threw up his hands and left the room. Later she learned, the hiring boss had been talking with customers about their business changes and was left wondering what type of job candidate he really needed. The good news was, he prevented hiring and letting go of a new employee when the new job requirements became clear.  

We have forgotten that “new normal” includes new hiring and selection processes, and cannot be treated as business as usual.

Unfortunately, in our haste to get jobs filled today, we dust off old job descriptions and job postings. Then, tweak here and there before posting…believing we’re saving time! The problem is we’ve forgotten that NEW job skills are needed to support our customers and businesses. Plus, many job candidates’ skills have been dormant for the past year and could be rusty.

This “new normal” is the time for you to create a strategic hiring process and update selection tools focused on the future growth of your company. Otherwise, you risk customers and top talent leaving, frustrated with your company.

5 Key Places to Improve Your Selection Process

1. Envision the New Job. Take time to envision the new job with the key players. Focus on what you and your company need to accomplish. THEN, write up the new job description.

Here are the top 5 key changes (Insperity, April 2021):

  • Remote work
  • Flexibility and work-life balance
  • Technology use
  • Compliance with laws and regulations
  • Cybersecurity

2. Create a 180-Day Success Plan. Note specific goals (no more than 3 per month) the successful person needs to complete in the first 30-60-90-180 days! Be realistic and share with job candidates during the interview process. Pay close attention to their reactions.

3. Infuse Energy in Job Postings. Job postings may be the first time applicants hear about your company. Infuse them with positivity and opportunities for job candidates. Your goal is to attract top talent with new skills or people that are flexible and willing to learn quickly. Post on ATS site that is super easy for job applicants to use.

4. Use Job Fit Assessments that Provide Objective and Consistent Data. Job fit is the #1 reason people succeed (Harvard Business Review). Many people interview well and can tell you what you want to hear. It is why successful companies use scientifically developed job fit assessments. These state-of-the-art tools provide real data and insights about the candidates. It’s important to know before you hire the true strengths and weaknesses of your candidates. Make sure you can objectivity and consistently answer with real data: “Can they do the job?” “Will they do the job?” and “How will they do the job?” These answers will impact the quality of work done and relationships with customers and team members!

5. Bring Back Due Diligence. Many companies have stopped obtaining verifiable due diligence data. Remember, over 40% of people lie on resumes. The most common areas are education, previous dates of employment, and previous salary. (Indeed, February 2021) Yes, these are some of the key areas we use to determine the job candidates we will interview!

©Jeannette Seibly, 2021 All Rights Reserved

Jeannette Seibly is The Leadership Results Coach. She has been an award-winning executive coach, management consultant, and keynote speaker for over 28 years. She is an expert in guiding leaders and their teams to get unstuck and achieve dynamic results. Contact Jeannette for a confidential conversation.

It can be embarrassing to you when your team produces results that do not meet customer or company needs. Discover how to work through team conflicts before they sabotages your career.

A Note from Jeannette About: New Normal Hiring Has Changed How You Do It! Are You Ready?      How you hire today has changed from how you hired in 2019 and 2020. If you haven’t updated and upgraded your selection systems and quality of tools, it will show in your results. High turnover of top talent and customers will hurt your business growth, now and in the future. And, your reputation will take a hit too (think, social media reviews). Are you stuck working with hiring managers resistant to making these critical changes? Contact me for ideas to overcome their resistance and start achieving dynamic results.

Leaders: Talk Straight for Teams to Trust You

“Want better results? Want your team to trust you? Try straight talk.” Jeannette Seibly

The past year has been challenging for everyone everywhere. It’s been difficult to find out what is true and who is “blowing smoke.”  As leaders and team members, we must do our best to listen, hear, and talk straight. Straight talk gains the trust of our bosses, team members, and customers.

However, straight talk can be tricky if your workplace culture doesn’t support honesty. Many of us fear sharing the truth because we are afraid of the consequences. And, these fears can be very real!

But when you rely on “white lies” or spin the facts, you will suffer the consequences. And, so will your company. The truth will emerge in the future. When it does, your boss, customers, and team members will feel hurt, angry, and betrayed because you didn’t talk straight!

Years ago, I learned this the hard way. There was a controversy going on within my department. When the VP of a different department asked me what I knew, I shrugged my shoulders and shook my head. I lied by saying, “I don’t know.”

Later, when the truth came out, he said to me, “In the future, say, ‘you cannot talk about it.’ Otherwise, I won’t trust you.”

When leaders and team members talk straight by telling the truth, results can be amazing. It develops trust and allows team members to get unstuck. They can now share real problems and ideas while developing new and better solutions.

“When leaders and team members talk straight by telling the truth, results can be amazing.” Jeannette Seibly

4 Overlooked Ways to Speak in an Honest, Truthful Manner (aka Straight Talk)

Deliver or Receive Bad News with Respect. When leaders and teams only want to hear good news, competitors will steal their clients and top talent will leave!

How to do it:

  • Don’t shoot the messenger—Make it easy for others to tell you the truth.
  • Share bad news first by saying, “You’re not going to like what I’m going to say…” OR “I’m afraid you won’t like what I need to say.”
  • Share your fact-based message. Fine-tune it so it is meaningful to your boss and/or team and/or customer. For example, some leaders want to hear the financial issues and are not interested in employee morale. Pay attention to your audience.

Overcome Your Fears. Your fears can be real. But it is important to address concerns even if your boss, customers, and team won’t like it! Failure to share negative information can trigger bigger issues about safety, employment, or financial impacts (to name a few).

How to do it:

  • Stick to the facts and use metrics.
  • Conduct audits and update policies, practices, and tools to ensure compliance.
  • Use communication channels (e.g., intra-company, group training, etc.) to address “new normal” operating procedures.

Train for Straight Talk. Many teams and leaders don’t know how to talk straight. They talk around a point, wing it, or are evasive because they are afraid to tell the truth and/or don’t know the facts. This results in miscommunication, unclear directives, and poor ethical practices at every level in your organization. All of these are avoidable with straight talk.

How to do it:

Take Responsibility. Telling and/or hearing the truth can be challenging. Many companies have sacred elephants, are afraid to rock the boat, and have team members that are well-liked but fail to get the job done.  These are just a few of the reasons why only 10% of teams achieve intended results! Straight talk encourages you to tell the truth in a way that others can hear and listen to you.

How to do it:

  • State the facts and review them with your business advisor, CPA, or attorney before talking with decision-makers.
  • Document facts and the costs/benefits of solutions.
  • Share this information with your boss or board in a way they can hear it, and continue the conversation until it’s resolved.

©Jeannette Seibly, 2017-2021 All Rights Reserved

Jeannette Seibly is The Leadership Results Coach. She has been an award-winning executive coach, management consultant, and keynote speaker for over 28 years. She is an expert in guiding leaders and their teams to get unstuck and achieve dynamic results. Contact Jeannette for a confidential conversation.

Do you fear telling team members the truth because it’ll create conflict? You’re not alone. Learn 3 keys on how to talk through team conflict now. “7 Reasons Why Teams Don’t Resolve Conflict” 

A Note about Leaders: Talk Straight for Teams to Trust You from Jeannette. Talking straight can be difficult because people fear the truth. They don’t want to hear anything negative. They accept mediocrity and make excuses believing they did the best they could.  But for leaders everywhere, it’s pay now or pay later because the truth will come out. Need help to feel comfortable talking straight and telling the truth? Contact me to start a confidential conversation. It could save your career and your business.