How to Stop Tactless Remarks from Hurting Your Leadership

“Words matter … so choose your words responsibly.” Jeannette Seibly

It only takes a second to blurt out a tactless remark, but it can take hours, weeks, and even years for your team, boss, or customer to forget … if they ever do.

As a leader, your words reverberate throughout the company and impact your team’s results. You have a choice … your words will either inspire or deflate others.

The words you choose will impact the results you, your team, and your business strive to achieve.

Words Matter to Achieve Team Results

Here are 7 common tactless remarks guaranteed to create conflict, frustration, and poor results. So again, choose your words wisely.

Yeah, but…! This only invokes debate, defensiveness, and poor solutions! Listen with an open mind and heart. You will learn something new!

“That’s stupid.” This tactless remark is a great way to block others from wanting to share their ideas and solutions! While you may not want to hear their ideas, get over it. It’s your job as a leader to listen. Instead, ask, “That’s interesting…how would that work?” Now ask yourself, “What new insights did I learn?”

“I have the wrong team.” Although this is a common remark, it’s doubtful you have the wrong team! In reality, there may be one or two underperforming team members not committed to the goal or causing team conflict. It’s your job to get everyone on the same page. While training and developing your team, you will uncover the real issues that have hindered progress. Now, it’s time to have the tough conversations without blaming others.

“I hate this project or customer.” Expressing this remark hurts your team’s ability to produce intended results. When you “hate” something, you limit new ideas and make bad decisions. It also limits your ability to be a positive influencer. Work with your executive coach and a mentor to transform this mindset.

“I never liked working here.” Did you know, according to Gallup, that over 70% of employees are in jobs that don’t fit them … including leaders? (Numbers are now climbing!) Use a qualified job fit assessment to clarify the reason for your dissatisfaction. Now, get back in action and build the leadership skills required to engage your team and produce dynamic results.

“My team or customer or boss is a moron…jerk…narrow-minded (the list is endless)” Insulting someone’s intelligence or labeling them hurts team productivity and results. And, unfortunately, your team (and others) will mimic you! Remember, there will be times you must effectively work with and through others to achieve win-win-win outcomes. So, make it a practice to facilitate good working relationships along the way!

[absolute silence].  When tragedy, terminal illness, or a life difficulty happens to a team member, saying something is better than saying nothing. Pick up the phone (don’t text or send emails). Let the person know, “I’m sorry” or “My thoughts are with you” and “Let me know if you need anything.” You only have this one chance to let the person know they are valued. Your effort, or lack of, will impact your team members and their results for a long time. In these situations, silence is not golden.

©Jeannette Seibly, 2020-2021 All Rights Reserved

Jeannette Seibly is The Leadership Results Coach. She has guided the creation of three millionaires and countless 6-figure income professionals for almost 30 years. Her brags include being an award-winning international executive and family business management consultant, and keynote speaker. Recently, she was able to add another brag. She is now an international Amazon Bestselling author of, The Old Wooden Rocker. Have questions? Need a speaker or facilitator? Contact Jeannette for a confidential conversation.

A Note from Jeannette: How to Stop Tactless Remarks from Hurting Your Leadership. Every leader has made tactless remarks, even if it was only one time. While it may only take a moment to make a tactless remark, it can take hours, weeks, and even years for the team or person to forget. Apologize immediately when this happens. If the issue is still hanging around, call me now for a confidential conversation … let’s get it fixed now before it’s too late!

Know you’re making a difference by being a positive influencer. Learn how to share so that others will listen. Get your FREE copy of Eight Tips to Increase Your Ability to Influence

Create a Practice of Feedback and See Your Results Improve

“Want to achieve dynamic results? Then, give and receive feedback.” Jeannette Seibly

Why do we hate giving or receiving feedback? Why are we so attached to doing things our own way … even when we produce mediocre results?

The answer is, feedback triggers our brains to react in flight, fright, or freeze mode. When our boss or team member (or someone else) provides any feedback, our points of view and self-perceptions often feel threatened. Yes, it’s unwarranted. But these fears get in the way too often … and our results suffer.

Many leaders and bosses hesitate and avoid giving needed feedback out of fear of retaliation. Jeannette Seibly

Why is feedback so important? It gives you the ability to …

  • Grow as a successful leader
  • Take your team results from good to great
  • Work with different types of people, including “difficult team members

Remember, feedback requires tact and diplomacy and requires practice. Otherwise, you will escalate a conflict, create hurt feelings, or derail your career.

6 Tips to Give and Receive Feedback

1. Be Open to Receiving. People will provide feedback, whether you ask for it or not (or want it). Strong leaders listen to feedback regardless of their feelings. If you don’t, you will miss hearing important information. Ask questions for clarification while not sounding defensive. Then, review the feedback with your coach before making any changes.

2. Use a Qualified Job Fit Assessment. Objective feedback about your inherent leadership style is a gift! Take a qualified job-fit assessment and review the results with your executive coach. You will gain job clarity, uncover blind spots, and gain insider career insights into how to effectively work with others while appreciating their differences.  

3. Value 360-degree feedback assessments and conversations. Use these quarterly, annually, and/or after major projects. These tools provide confidential feedback when done right. Make sure to select the right tool that has the validation and reliability to provide laser-like feedback. 360-degree assessments are invaluable tools to provide feedback and improve results.

4. Ask for Feedback. This simple question can make a profound difference in your results. After a project, conduct a team debrief … or after a meeting, ask for feedback from the team and event host. Start by asking “What worked? and “What didn’t work?” Listen. Take notes. Then, review with your coach before making any changes.

5. Develop a Straight Talk Approach. When offering feedback, talk straight. If you filter too much, you camouflage the true issue.

For example, Dave, a VP-HR, provided feedback to Judy, a VP-Marketing, about her gossiping with employees and vendors. During the next coaching call, Judy’s coach could tell that she didn’t understand what Dave had said. He had sugar-coated it. Straight talk is important in order for behavioral changes to happen. Developing the skills to give and receive feedback takes practice … just like any other leadership skill.

6. Learn Different Feedback Methods. The same approach doesn’t work for everyone! Here are two good approaches to get you started:

a. Direct Approach works for people who want you to bottom-line it. Be clear about the facts and share them, after getting their permission to do so.

For example: “Josie, are you open to feedback from your presentation this morning?” She nods yes. “Super. There was too much information on your slides and you read it to us. It’s important to engage the audience, not lecture them, to learn about these new safety procedures.”

b. Sandwich Approach is for less tough-minded people. Share 2 positives, 2 specific areas that need improvement, and wrap up with 2 positives.

For example: “Joe, you’re a valued member of our team and we appreciate your involvement.” (2 positives)

“And, we need you to read the minutes before each meeting and put away your phone during the meeting. It’s very distracting when you’re not fully engaged in the conversation. Remember, multitasking is a myth.” (2 specific areas for improvement)

“Again, we appreciate your commitment to the project and look forward to hearing your ideas.” (2 positives)

©Jeannette Seibly, 2020-2021

Jeannette Seibly is The Leadership Results Coach. During the past 29 years, she has guided the creation of three millionaires and countless 6-figure income professionals. Her brags include being an award-winning executive coach, management consultant, and keynote speaker. Do you have questions? Contact Jeannette for a confidential conversation.

A Note from Jeannette about giving and receiving feedback. Many of you hate giving or receiving feedback even though you have a commitment to achieving dynamic results. Have you ever asked yourself, “Why am I not open to using this valuable leadership tool?” If you want to improve your ability to give and receive feedback, contact me for a confidential conversation. Your career will thank you!

Appreciate Others Everyday by Saying, “Thank you!”

“Appreciating others provides a greater reward than anything else you can do!” Jeannette Seibly

Saying, “Thank you!” isn’t hard to do … but many fail to do it! As a result, team members feel less valued and underappreciated. When you don’t say appreciate others, you appear to your team, vendors, and boss as stingy, rude, or Grinch-like.

Today it’s more important than ever for leaders, bosses, and team members to say, “thank you” and/or “I appreciate you.” Studies show these simple expressions on a daily basis are more impactful than bonuses or other perks.

7 Easy Ways to Let Others Know You Appreciate Them

Listen to Their Ideas. Yes, this is a silent way of saying, “I appreciate you.” It requires you to set aside your internal mental chatter and electronic distractions. Just listen!

Ask for Their Ideas. Introverts are not as likely to volunteer ideas and solutions … but it doesn’t mean they don’t have good ones. Be sure to ask each and every team member for their input before making decisions. It says, “I value your contributions.”

Coach Them to Solve Problems. Every job has its challenges. When team members share their frustrations, ask, “How would you recommend resolving it?” Then, coach them to put in place the recommendation. Be sure to follow up to hear about the outcome. This follow-through speaks volumes and lets them know they matter.

Let Them Make Decisions. Give each team member the ability to schedule time off, sign up for training programs, or create brainstorming sessions without your OK. This way of showing trust is an important way of acknowledging them.

Give Praise Often. Too often you look for what is wrong and not working. This will always be getting in the way of others feeling valued. Ask team members to share how they got a project or job done. Be open and curious … encourage them to share any Herculean efforts. This praise will boost their ingenuity, commitment, and perseverance while building their self-confidence.

Encourage Participation. Recommend to your team members they get involved in a service project, lead a team meeting, or attend trade/industry association meetings. This provides opportunities to build their skills and show your confidence in them. Be available to provide coaching and feedback when they feel stuck.

Say “Please” and “Thank You”. These magical words probably seem too simple to make a difference. Yet they speak volumes and let team members (and others) know they are valued. Use them frequently.

©Jeannette Seibly 2020-2021

Jeannette Seibly is The Leadership Results Coach. During the past 29 years, she has guided the creation of three millionaires and countless 6-figure income professionals. Her brags include being an award-winning executive coach, management consultant, and keynote speaker. Do you have questions? Contact Jeannette for a confidential conversation.

A note from Jeannette about appreciating others. It’s so easy. But many leaders, bosses, and managers fail to say, “thank you” and/or “I appreciate you.” This leaves team members feeling less valued and appreciated. Need help to develop this very important habit? I have a great exercise that helps teams feel valued. Contact me for further details.

Get Unstuck and Find Clarity to Pursue Career Opportunities that Fit

“Being stuck in a job that doesn’t fit you doesn’t mean you should leap to the next one.” Jeannette Seibly

There’s been a great awakening during the past year for many workers. Work and business as usual no longer exist … The Great Resignation (Google for additional info) has occurred because many now value and are prioritizing their time, family, and life pursuits. The problem? Many remain stuck trying to figure out what they’d like to do. When you gain clarity, you will be able to pursue career opportunities that fit your talents and honor your newfound values.

Millie was fired from her job for no clear reason. For the next 7 years, she felt stuck. Because of her past successes, the first thing she decided was to become an entrepreneur. She started a company, but it failed because the work requirements didn’t line up with her desire to have more free time and do things her own way.

After this failure, she took any type of job she could find for the next few years. She also took free online assessments and listened to motivational techniques, but felt even more stuck and less clear about what she wanted to do with her career.

Finally, after all those years, she took the advice from a trusted friend. She hired an experienced coach and took a qualified job-fit assessment. With her new clarity and commitment, she quickly found a job she enjoyed.

Her comment, “Wow! The truth is, finding work that fits my values and talents isn’t hard … but it does require coming down to reality and developing clarity about jobs that fit me.”

Note: Millie represents many people I’ve worked with over the years that became resigned and stuck after leaving successful and unsuccessful jobs.

4 Tips to Get Unstuck, Find Clarity, and Confidently Move Forward

Talk It Out. Share your concerns with only a few trusted people and your executive coach. Too many opinions keep you stuck. First, complete this exercise by focusing on your career to date, “What Worked?/What Didn’t Work?” Second, share selected results with a trusted listener. Listen to the feedback and ask, “What do you hear?” and “What do you recommend?” Get into action immediately!  Critical note: Stay out of the common traps of overthinking it, believing what they did will work for you, or, grabbing on to every new idea presented!

Get Your Brag On. Many of us have no awareness of the results and the positive impact we’ve had during our careers to date. It keeps you playing small in your career and not pursuing jobs you’d enjoy. Use the five steps outlined in the book, The Secret to Selling Yourself Anytime, Anywhere: Start Bragging! These steps awaken awareness of your talents and build confidence in “selling you” to win new career opportunities.

Write It Out. Every job … no matter how well it fits you … will have times when projects, situations, and/or relationships become murky and confusing. Before you do anything, stop! Breathe. Take the time to write by hand your thoughts, feelings, and commitments to gain a broader perspective (e.g., no one is perfect and you cannot win every sale). Another way to gain clarity is by writing with your less dominant hand (e.g., if you write with your right hand, use your left hand). Ask a question. See what answers pop up. Now, take action to move forward with your new clarity (e.g., it’s better to work well with others than be right about how it should be done).

Hire the Right Coach. There are 100’s of coaches that promise you results. The key is to find the right one for you. Be sure to use a qualified job fit assessment to clarify why some professions are good fits for you, and why others are not (e.g., not everyone should be a financial planner or insurance agent or tech consultant, etc.).

©Jeannette Seibly, 2011-2021

Jeannette Seibly is The Leadership Results Coach. During the past 29 years, she has guided the creation of three millionaires and countless 6-figure income professionals. Her brags include being an award-winning executive coach, management consultant, and keynote speaker. Do you have questions? Contact Jeannette for a confidential conversation.

A note from Jeannette about getting unstuck. We all experience being stuck about figuring out what is the right career or job for us. Today, over 85% of workers are in jobs that don’t fit them. (It’s shocking, right!?) That has created The Great Resignation with many quitting their jobs. The problem? Too many leave without a plan and then stay stuck! The answer? Ask for help, listen, and take the right actions before taking the leap. Need help finding clarity? Contact me for a confidential conversation now.

Do You Need to Hire Salespeople … What Are 5 Key Tips?

“Hiring the right salespeople impacts your customer’s experience and fulfillment … and your bottom line.” Jeannette Seibly

Hiring salespeople can be a challenge. Many will look and/or talk the part. But when hired, fail to produce the required results.

Remember, it’s always faster and easier (and so much less expensive) to determine their ability to sell before you hire them. If you don’t, you’ll spend too much money and energy, and face sleepless nights attempting to fix them (and this never works out well for anyone).

5 Tips to Improve Your Selection Process

1. Are They Listening? Can they hear you? Do they respond appropriately? Ask the candidate to summarize the interview or various parts of the conversation by asking, “Tell me what you heard?”

2. Do They Ask Questions? Do they have questions about your company, product, management style, etc.? If not, move on. Candidates that don’t ask questions lack the curiosity and skills to inquire further.

3. Are They Calm and Patient? Does the person squirm in his/her seat? Does the candidate rush the conversation or attempt to finish your sentences? Does the candidate look at you when speaking or listening? While closing is a required skill and requires the ability to not be too patient, failure to have the prospect feel comfortable is critical.

4. Do They Fit the Job? To determine key traits, most salespeople need prospecting, presenting, and closing. Use a qualified job-fit assessment. Can they do these things? Will they do these things? And, can they do these things for your company and product?

5. Do They Tell the Truth? To objectively answer this question, first, use an honesty/integrity assessment to uncover omissions that are not part of a public record. It saves time and money by not talking with candidates that stretch the truth (think, customer expectations and fulfillment). Second, with final candidates, check background, education, and other accomplishments.

Jeannette Seibly is The Leadership Results Coach. During the past 29 years, she has guided the creation of three millionaires and countless 6-figure income professionals. Her brags include being an award-winning executive coach, management consultant, and keynote speaker. If you continue to struggle to hire salespeople who can actually sell, now is a great time to contact Jeannette for a confidential conversation.

A note from Jeannette about hiring salespeople that can actually sell. Many candidates for sales positions look and/or talk the part. The problem is, they fail to produce the required results. It’s up to you to improve your selection process to uncover salespeople that can actually sell your product and service. Need help? Contact me to improve your hiring and selection processes.

The 6 C’s Required to Create Crazy Amazing Success Starting Now!

“Achievement can only happen when you are willing to pursue what you really, really, really want.” Jeannette Seibly

It’s Q4! The craziness of 2021 is winding down. It’s time, if you haven’t done so already, to create new goals or pull them out from hiding in your drawer. Now, deal with the little negative voice in your head! Let’s create real success to support your goals for now and 2022.

The 6 C’s to Practice for Success

CREATE a Vision. What do you really, really, really want to achieve? Put aside what your parents and/or family and/or friends believe is the right vision. If it is a work goal, create the initial goal, plan, and budget before sharing it with your boss.

COURAGE is an Inside Job. Success requires authentically telling the truth about who you are and what you really want to achieve. Then, create the goal and take action instead of waiting for the perfect time (since it’ll never come). If this is an entrepreneurial pursuit, keep your day job until you have enough income to leave.

CONVERSATIONS Must Level Up. The conversations in your head and with others must focus on the outcomes you want to achieve, not on excuses or negativity. These only get in the way of success. Talk like a business person or community advocate when sharing your vision.

For example: Stop talking about feeling unmotivated this past year. Instead, talk about the new book you are writing. Or, the new project you are leading. Or, the new effort to create a community/family garden. The possibilities are endless. Share why it’s important and why it makes a positive difference for you and others. (PS: When having these types of quality conversations, allow others to contribute.)

COMMITMENT Requires Focused Action. Telling yourself, “I’m committed,” but not taking the right focused actions, normally creates failure. If you’re truly committed, create a blueprint supported by actions that lead to your intended results! Now, follow it! Do not create busyness as your new excuse.

CONSISTENCY Each and Every Day. Be bold and audacious by taking one step forward each day. Write in your journal (for your eyes only) and share your brags daily. This will motivate you to stay in action. If you have a day job, find the time and ask for help (e.g., have your family do chores, hire someone to tutor your kids, etc.). Then, honor the time you’ve set aside.

COACHABILITY: The Secret for Success. Asking for help and being coachable starts with hiring the right coach. It makes all the difference. Many entrepreneurs and small business owners fear a coach will change things and they will no longer be in control. Get over it! Be more committed to your success than your ego!

For example, an entrepreneur loved creating new products. But she hated creating the business infrastructure required to grow. She continued to struggle with sales until she learned how to work with her coach and do the work required.

Following these 6 C’s you will achieve crazy amazing success!

©Jeannette Seibly, 2021 All Rights Reserved

Jeannette Seibly is The Leadership Results Coach. During the past 29 years, she has guided the creation of three millionaires and countless 6-figure income professionals. Her brags also include being an award-winning executive coach, management consultant, and keynote speaker. If you’re struggling to get unstuck, now is a great time to contact Jeannette for a confidential conversation.

A Note About Achieving Crazy Amazing Success from Jeannette. It’s Q4! 2022 is only three months away. Although 2021 has not been business as usual, it’s offered many new opportunities for entrepreneurs. Don’t despair if you’re still thinking about your dream! Q4 is the time to learn the 6 C’s and take focused action. Need help? (We all do from time to time.) Contact me!

Want to Become Authentic? It Starts with Self-Awareness

“It takes courage to become who you authentically are and have others listen.” Jeannette Seibly

Being a chameleon or politically correct has its benefits. But so does being authentic and self-expressed. Both can bolster career and promotion aspirations. Both can also limit achieving these very same goals!

“… authenticity means you’re true to your own personality, values, and spirit, regardless of the pressure that you’re under to act otherwise.” (MindTools.com)

Self-awareness is when you’re being honest with yourself and others. Most importantly, you take responsibility for what you say and do, and the impact that it has on others.

7 Reasons You May Struggle with Authenticity:

You…

  1. Need to be part of the team
  2. Fear judgment or ridicule
  3. Suppress insights and ideas, even when they are correct
  4. Are unwilling to admit a blunder or mistake
  5. Dismiss emotional feelings with rational excuses
  6. Seek others’ approval as more important than your own values
  7. Fall victim to socially approved qualities that are not your own (e.g., extrovert v introvert; agreeable v being self-focused, etc.) (ScientificAmerican.com)

As a leader, right now your team (and your career) need your authenticity more than ever. But to be successful, you must also develop a strong self-awareness so that your authenticity creates a positive difference.

10 Tips to Develop Authenticity and Self-Awareness

1. Stop Worrying About What Everyone Else Thinks. (Yes, it’s easier said than done.) Worrying is an excuse for you to hide out and justify why you’re not sharing your ideas and experiences. When you recognize this, stop. Ask yourself, “What is my true commitment to this project and team?’ Now act authentically.

Richard worried about rocking the boat with a new idea since he was new on the team. So, he stayed silent. After the team failed to deliver the results to the customer, Richard shared his idea with his boss. His boss coached him to practice sharing his ideas in the mirror … this would help him set aside his fears and feel comfortable speaking up at team meetings.

2. Set Aside Your Ego. Dial-up your humbleness and dial down the ego when authentically sharing ideas and insights. It makes it easier for others to hear you.

3. Learn the Basics…It’s Time Well-Spent. When you learn the basics in your job, you will build inner confidence and self-expression that helps you create bold win-win-win outcomes.

4. Listen and Learn to Expand Your Beliefs. Confident people are open to listening to others’ ideas and opinions. It’s a great opportunity to stretch limitations without sacrificing your personal and professional values…or authenticity.

5. Take Responsibility for Mistakes by Apologizing. Say, “My apologies.” OR “I’m sorry.” These simple phrases when said authentically help build positive relationships.

6. Forgive and Love Yourself. When you’ve made an error in judgment, a mistake, or a blunder, it’s important to forgive yourself. The key is, what are you doing to “own it” and “make it right?”

7. Listen to Your Feelings. This is a slippery slope. Feelings and logic are both important when making decisions, but are not the same as intuition or gut reactions. Learn the difference. If it doesn’t “feel” right, keep looking for the “why.” It helps you reduce your biases and expand your beliefs.

Joan wanted to build a strong relationship with a new group of businesswomen. While she was self-expressed, her judgmental feelings about members got in the way of developing alliances. She relied on her feelings, calling them ‘intuition.’ These feelings stopped her from being part of the group.

8. Brag or Self-Promotion. Standing up and speaking up is important. But do so in a respectful manner. Also, share your own achievements in a way that guides others to pursue their dreams. Pretending you’re not proud of your achievements is being inauthentic.

9. Be Present. Focus and concentrate in the moment when interacting with others, completing tasks, and engaging in other activities. This simple, but rarely used, practice makes all experiences more authentic and meaningful … others will feel and see the difference too!

10. Develop the Self-Respect and Courage to Do the Right Things the Right Way. Ask for help and accept it. Be a parrot and repeat yourself when people don’t understand the issue after you have reviewed your concerns with your coach.

Jon was concerned about Tom’s decision and shared this with him. But Tom dismissed the concerns as being important. So, Jon spoke with his coach to develop a better way of sharing the impact of Tom’s decision before talking with him again. Tom listened and replied, “I appreciate you speaking up. It takes courage and a positive belief in yourself.” 

©Jeannette Seibly, 2021 All Rights Reserved

Jeannette Seibly is The Leadership Results Coach. She has been an award-winning executive coach, management consultant, and keynote speaker for over 28 years. Her focus is getting leaders and their teams unstuck and able to achieve dynamic results. Contact Jeannette for a confidential conversation. 

A note from Jeannette about developing your authenticity and being self-aware.  Being authentic starts with self-awareness of what you say and do and its impact on others! As a leader, right now your team (and career) need your authenticity more than ever. But to be successful, you must also develop a strong self-awareness so that your authenticity creates a positive difference for yourself and others. Need help to discover your authenticity? Contact me for a confidential conversation.

How to Improve Hiring Results Using Job Fit Assessments

“Using the right job fit assessment can improve your hiring, coaching, training, and managing results…and your own career opportunities!” Jeannette Seibly

It’s been a difficult year for most hiring managers. Ghosting has become the norm and qualified job candidates overlook employers due to a myriad of reasons. One of the critical reasons is how employers select and use ‘job fit’ assessments during the hiring process. Right now, with so much competition, it’s more important than ever to improve your hiring results.

Q4 is fast approaching. Let’s get real and learn how to use “job fit” assessments to improve your hiring results.

First … What is Job Fit?

The most effective job fit assessment measures learning style, core behavioral traits, and occupational interests. The right assessment goes beyond the resume, application, interview, reference checks, education, work experience, and background checks.

It can also create a diverse workforce that has the key skills required to improve your hiring and business results.

It answers three important questions:

  • Can the person do the job?
  • Will the person do the job?
  • Can the person do the job successfully here?

7 Tips to Use Job Fit Assessments to Improve Results

Think Outside the Box. It’s critical to know what you’re looking for. The problem is too many are dusting off job postings and reposting! Not updating your job posting it’s crazy with all the changes that have occurred due to the pandemic. Get real: Take the time to brainstorm the results you’d like to achieve with the position. Then, add a job title and positive opportunities to entice them! Now, you’re ready to use a job fit assessment!

Select the Right Qualified Job Fit Assessment. Every assessment sales rep will tell you their assessment is the right one!* Of the 3,000+ publishers in the market today, most do not meet pre-employment requirements. Get real: Review their technical manual and compare it with the Department of Labor guidelines for pre-employment tests. Pay close attention to the number of people in the study, and the predictive validity and reliability of the results. The higher the numbers the better the hiring results.

*NOTE: While many test vendors market their tests as validated, just because the vendor says the test was validated, [this] does not mean that the test’s validation will in fact comply with the Uniform Guidelines.” (Source) Alissa Horvitz, Attorney, Roffman mentioned in June, 2016 SHRM article)

Create a Job Fit Pattern. Every qualified job fit assessment has a job fit pattern to help you determine the best fit for the job. Get real. To set up a job fit pattern, conduct a study of current talent that you’d like to hire more of OR create a new job fit pattern using a job analysis survey. This process saves time, money, and a lot of energy pre- and post-hire. If you’ve ever hired a sales rep that said all the right things, but couldn’t sell your products and services, you know the value of a good job fit pattern.

Couple Job Fit Assessment with an Honesty/Integrity Assessment. Using an honesty/integrity assessment along with a job fit assessment makes good business sense. Get real: Job fit tools have a “distortion indicator,” but do not assess for good work ethic and integrity. Qualified honesty/integrity assessments go beyond public records when conducting background checks and can reduce WC, UEC, and turnover costs.

Assess for Skills. The purpose of a skill assessment is to avoid surprises when the applicant states they have the skills required. Use these tools after assessing for job fit. Get real: Use skill assessments to determine the skill level the applicant currently has. When the person is hired, plan to provide online workshops, mentors, and coaches to improve these skill levels where needed.

Don’t Shortcut the Procedure! This happens way too often when someone says all the right things and your ‘spidey-sense’ says, “This is the one.” Then, the candidate is rushed through bypassing your company’s procedures. The problem? The candidate is rarely the right one! Get real. Train all hiring managers to follow the system and read the job fit assessment reports. Ask ALL the interview questions in the selection report for the job fit assessment. It will improve the interview and hiring results.

Don’t Overlook Challenge Areas! Many hiring managers have been embarrassed after hiring the candidate only to find the job fit assessment report indicated challenge areas. Examples include prospecting, closing, working well with a team, etc. Get real. Read the full report. Yes, read the full report! If you don’t, you will miss critical information. Remember, you cannot fix and change a person, no matter what they tell you in the interview!

Qualified job fit assessments provide in-depth insight into the whole person and their fit with the job. Choosing the most effective job fit assessment will make your job as the hiring manager much easier to attract qualified diverse talent and improve hiring results.

©Jeannette Seibly, 2021 All Rights Reserved

Jeannette Seibly is The Leadership Results Coach. She has been an award-winning executive coach, management consultant, and keynote speaker for over 28 years. Her focus is getting leaders and their teams unstuck and able to achieve dynamic results. Contact Jeannette for a confidential conversation. 

A note from Jeannette about improving hiring success using job fit assessments. Why should you care about job fit? Qualified job fit assessments provide in-depth insight into the whole person and their fit with the job. Choosing the most effective job fit assessment will make your job as the hiring manager much easier to attract qualified diverse talent and improve hiring results.  Contact me for a confidential conversation on how to streamline the process for success.

 

How to Be an Effective Coach

“If you want to be an effective coach, and want others to listen and use what you have to say, first, you must be coachable.” Jeannette Seibly

Many believe being coached is no big deal when they are the coach. Coaches love giving advice and it provides an ego boost. The challenge is, many have learned from a traditional approach of, “Do as I say, not as I do.” Or, they lack the confidence and insight required to be an effective coach.

Do you experience (check all that apply):

  • Giving advice that doesn’t reflect the person’s struggles?
  • Coming across as critical about how it should be done?
  • A lack of insight into what the true issue is?
  • Not having credibility in the listener’s eyes?
  • People ignoring your coaching and doing it their way?

If you answered “yes” to more than one question, it’s important to keep reading!

Today, it’s critical that leaders and managers effectively coach team members for success. The quality of the coaching provided impacts business growth, team member retention, and customer satisfaction.

Remember, if you lack the skills to effectively coach others, it can tarnish your working relationships for a very long time.

Nine Essential Coaching Skills to Improve Your Effectiveness

1. Set a Positive Example. Leaders, bosses, and managers are not perfect. But ethical issues, being late for meetings, or multitasking during conversations (to name a few) hurts your credibility as a coach. Improve your effectiveness by working with your executive coach to address these issues and blind spots.

2. Visualize a Positive Outcome. Take the time to visualize or mentally think through what you want to say. If you hit a snag during this visualization process, rewind and restart to ensure a positive outcome. Read Dr. Lynn Hellerstein’s newest book: Expand Your Vision: How to Gain Clarity, Courage, and Confidence for more information.

3. Be Specific. Write down the specific issues to organize your thoughts about why you need to coach a team member. Saying you found problems with the sales report or you don’t like a graphic is of no value. Instead, be specific about where the report is inaccurate or why the graphic doesn’t have visual appeal. Remember to manage the task, not a person’s personality.

4. Use a Job Fit Tool for Clarity. These tools often include “coaching” reports guiding the leader to be on-target when providing feedback.

One company president uses the coaching information when talking with his direct reports. When there is a problem, he scans the report for insights and adjusts his coaching style. By doing this, the other person feels valued and becomes coachable.

5. Talk Straight and Stay On-Point. Talking in generalities or going off on tangents leaves the team member or co-worker confused and frustrated.

A human resources director (HRD) counseled a financial director (FD) to stop the negative gossip about a vice president (VP). A week later, the FD continued to make negative comments about the VP. FD’s coach said, “I thought HRD had counselled you to stop making negative comments about the VP.” FD’s reply, “No… he stated we need to operate as a team. I was unclear what his point was since I am a team player.”  

This level of confusion is what happens when you speak in generalities.

6. Keep It Confidential and Private. Criticizing a team member in public has repercussions, even when the person says, “No problem. I don’t care if anyone else hears this.” If the person has a public negative reaction, it will often reflect negatively on you. Instead, set up a 1:1 private and confidential meeting immediately after an issue or problem has occurred. Don’t share publicly. During the 1:1, remember to share facts, not opinions. Otherwise, what you say will not be heard as objective feedback.

7. Choose the Appropriate Coaching Approach.

a. When to Use the Direct Approach. Be clear and concise with those that can handle or want that style of feedback. Keep in mind this approach will always depend on the situation (e.g., illness, passing away of a family member, etc.).

“Good report. But when including numbers in a report, you need to include a graph and bullet point the numbers. Any questions? How soon can you get this report updated and back to me?”

b. When to Use the Sandwich Approach. Talk straight and be specific. Use this approach when the situation may cause an emotional reaction, or the person is easily triggered. Share 2 positive actions the person has taken, 2 specific areas for improvement, and close with 2 positive actions the person has taken.

“Your proposal was good. The numbers supported the importance of this project. But when providing this type of information, it’s important to include a graph so the reader can visually see the value. And, bullet point the numbers to make them easier to read and understand. Again, good proposal and I appreciate you getting this done so fast. Any questions? How soon can you get this report updated and back to me?”

8. Have Compassion. Everyone has challenges, especially during this ongoing pandemic. Be empathetic, while sticking to the point.

“It’s hard when a family member has COVID. My heart goes out to those struggling during this pandemic. But when providing written reports, the information and spelling need to be proofread before submitting. Let me know what you need and how I can help.”

9. Share a Story. An effective way to coach others is by sharing a story about your own similar challenge and what you did to work through it. Then, offer one or two ideas for them to implement.

©Jeannette Seibly, 2021 All Rights Reserved

Jeannette Seibly is The Leadership Results Coach. She has been an award-winning executive coach, management consultant, and keynote speaker for over 28 years. Her focus is getting leaders and their teams unstuck and able to achieve dynamic results. Contact Jeannette for a confidential conversation. 

A note from Jeannette about how to be an effective coach: Successful people have coaches. When leaders and others talk with their coach regularly, their productivity, confidence, and results improve. The challenge is, many don’t believe they need a coach, and hear feedback as criticism. As an entrepreneurial leader, make a commitment to coach others for success by being an effective coach. Want to get started, but don’t know how? Contact me for a confidential conversation.

Do You Want to Succeed and Make a Lot of Money? Then, Be Coachable!

“Do you want to excel professionally and financially? Being coachable is the #1 way to make it happen.” Jeannette Seibly

“The paradox is that the very things that hold us back are the reasons we need a coach in the first place.” Seth Godin

Successful leaders and future leaders have coaches! They have developed the skills to succeed by being coachable.

There are many things in business and in life that you don’t know that you don’t know. Being coachable uncovers the blind spots that get in your way of receiving promotions and special assignments. Making lots of money and achieving huge goals. And, being a leader others want to follow.

What Does Being Coachable Mean?

“Coachability is not a technical skill or an inherent ability. It is a mental attitude.” It reflects your ability to ask for feedback, listen, and make appropriate changes. It is also a reflection of your emotional ability or emotional intelligence (EQ) to learn from constructive criticism. (mvorganizing.org)

What Does Being Uncoachable Look Like?

When someone is uncoachable, they often will roll their eyes, take things personally, and have a myriad of excuses. They also misinterpret comments and resist taking the right action. It reflects their fears of having others think of them as “weak.” Or, their unwillingness to stretch their mindset outside their comfort zones.

One entrepreneur loved creating new products and was very talented. He dreamed of resigning from the day job he hated. The problem was, he didn’t want to focus on the business requirements to create a foundation for growth. As a result, he ignored the coach and did things his way. He’s still dreaming about one day being a successful business owner and giving up his hated day job.

Why Do Employers Fail to Offer Coaching?

Many companies agree coaching is a must. But they fail to work through the resistance teams and team members put up as barriers. Companies must then fire poor performers (90% of the time it’s due to poor interpersonal skills) because they are not coachable.

How Can You Improve Your Coachability?

  1. Seek Out Feedback. Ask team members, customers, and your boss for feedback. “What’s one thing that would help me improve …” (e.g., interactions with others, project results, ability to work well with others, etc.). Listen and be respectful, especially if the feedback isn’t what you want to hear. Don’t forget to say thank you!
  2. Be Open to Learning. You can learn something from anyone! While you may selectively seek out people more experienced than you, be open to hearing from co-workers and direct reports too. Their insights can be invaluable.
  3. Be Willing to Stretch Beyond Your Comfort Zone. We all love our comfort zones. But successful leaders and future leaders know they must move beyond these confining spaces! When you’ve already tried something that didn’t work or don’t feel comfortable with the recommendation, ask clarifying questions. “I tried this approach and it didn’t work for me. What do you believe is missing?” Listen and don’t debate. This helps you discover your blind spots and how to overcome them.
  4. Become Self-aware by Being Present. Self-awareness is critical to your success. It requires being present during ALL interactions. This means setting aside thoughts and distractions while listening and learning. During the process, you will discover insights between what you say you want and what you are doing.
  5. Make Positive Behavior and Attitude Changes. Talking the talk won’t make a difference. You must do the work! If you don’t know what to do, ask an experienced coach and use a qualified job fit assessment to guide you through the steps required. Then, immediately take the first step!
  6. Check Your Ego at the Door! Even if you believe your results are the best they can be, be willing to accept criticism, especially around tough issues. It’s a golden opportunity to learn from your successes and If you are unclear what the problem is, deep dive by asking clarifying questions. Be aware of your tone of voice and other non-verbal communication (e.g., rolling your eyes). Otherwise, you can shut down the opportunity to receive invaluable feedback and have amazing breakthroughs.
  7. Hire the Right Coach. Successful leaders and future leaders have coaches. They seek out and find the coach that can guide them to achieve what they really really really Also, select a coach that has a coach too! (Yes, coaches need to be coachable too!)

©Jeannette Seibly, 2021 All Rights Reserved

Jeannette Seibly is The Leadership Results Coach. She has been an award-winning executive coach, management consultant, and keynote speaker for over 28 years. Her focus is getting leaders and their teams unstuck and able to achieve dynamic results. Contact Jeannette for a confidential conversation. 

A note from Jeannette about the lesson we all need to learn: “Many of us have the assumption that someday life will be easy. We will coast along effortlessly and will be successful. … But this assumption that it gets easier is not true. It is never true because you change, the organization changes and the business environment is constantly evolving. A successful life means constant change and continuous learning. So set a goal now to remain coachable throughout your career.” (Forbes)

Not sure where to begin, contact me for a confidential conversation.